Blackberry Bold 5 User Manual

							BlackBerry Bold 9700 SmartphoneVersion: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones. 
						

							SWDT643442-643442-1120125331-001 
						

							ContentsWelcome to BlackBerry!............................................................................................................................................................................................................................10Feature availability.....................................................................................................................................................................................................................................10Find more information ...............................................................................................................................................................................................................................11Start using your device ..............................................................................................................................................................................................................................11Navigation and typing...............................................................................................................................................................................................................................12BlackBerry basics.......................................................................................................................................................................................................................................12Troubleshooting basics ..............................................................................................................................................................................................................................16Shortcuts................................................................................................................................................................................................................................................. ....19BlackBerry basics shortcuts......................................................................................................................................................................................................................19Phone shortcuts.................................................................................................................................................................................................................................. ........19Message shortcuts.....................................................................................................................................................................................................................................20File and attachment shortcuts..................................................................................................................................................................................................................21Media shortcuts..........................................................................................................................................................................................................................................21Browser shortcuts................................................................................................................................................................................................................................ .......22Calendar shortcuts.....................................................................................................................................................................................................................................23Typing shortcuts.........................................................................................................................................................................................................................................23Search shortcuts................................................................................................................................................................................................................................. ........24Map shortcuts.............................................................................................................................................................................................................................................24Shortcuts troubleshooting........................................................................................................................................................................................................................ .24Phone...........................................................................................................................................................................................................................................................25Phone basics...............................................................................................................................................................................................................................................25Emergency calls.................................................................................................................................................................................................................................. ........28Volume.........................................................................................................................................................................................................................................................29Voice mail....................................................................................................................................................................................................................................... .............30Speed dial....................................................................................................................................................................................................................................... .............31Conference calls.........................................................................................................................................................................................................................................31Call logs................................................................................................................................................................................................................................................. ......33Call waiting.................................................................................................................................................................................................................................................35Call forwarding ...........................................................................................................................................................................................................................................35Call blocking...............................................................................................................................................................................................................................................37Fixed dialing.................................................................................................................................................................................................................................... ............38Smart dialing..............................................................................................................................................................................................................................................39TTY support.................................................................................................................................................................................................................................................40Hearing aid mode ......................................................................................................................................................................................................................................41Multiple phone numbers ...........................................................................................................................................................................................................................42Phone options.............................................................................................................................................................................................................................................42Phone shortcuts.................................................................................................................................................................................................................................. ........44Phone troubleshooting..............................................................................................................................................................................................................................45 
						

							Visual voice mail.........................................................................................................................................................................................................................................47About visual voice mail ..............................................................................................................................................................................................................................47Listen to a voice mail message .................................................................................................................................................................................................................47Return a call................................................................................................................................................................................................................................................47Reply to a voice mail with an email, PIN, SMS text, or MMS message................................................................................................................................................47Forward a voice mail ..................................................................................................................................................................................................................................48Save a voice mail........................................................................................................................................................................................................................................48Change your voice mail greeting .............................................................................................................................................................................................................48Change your voice mail password............................................................................................................................................................................................................49Change how your device downloads voice mail .....................................................................................................................................................................................49Voice commands........................................................................................................................................................................................................................................50Perform an action using a voice command .............................................................................................................................................................................................50Available voice commands........................................................................................................................................................................................................................50Change the language for voice commands ............................................................................................................................................................................................51Turn off choice lists for voice commands................................................................................................................................................................................................51Change the options for voice prompts....................................................................................................................................................................................................51Improve voice recognition.........................................................................................................................................................................................................................52Voice commands troubleshooting............................................................................................................................................................................................................52Messages......................................................................................................................................................................................................................................... ............53Message basics................................................................................................................................................................................................................................... ........53Email messages..........................................................................................................................................................................................................................................58PIN messages.............................................................................................................................................................................................................................................68SMS text messages ....................................................................................................................................................................................................................................69MMS messages..................................................................................................................................................................................................................................... ......74Message list options..................................................................................................................................................................................................................................77S/MIME-protected messages ...................................................................................................................................................................................................................82IBM Lotus Notes native encrypted messages .........................................................................................................................................................................................88PGP protected messages..........................................................................................................................................................................................................................89Message shortcuts.....................................................................................................................................................................................................................................95Message troubleshooting ..........................................................................................................................................................................................................................96Files and attachments...............................................................................................................................................................................................................................100File and attachment basics .......................................................................................................................................................................................................................100Managing files and attachments .............................................................................................................................................................................................................103Documents................................................................................................................................................................................................................................................. .104Spreadsheets..............................................................................................................................................................................................................................................105Media files................................................................................................................................................................................................................................................. ..106Presentations..............................................................................................................................................................................................................................................106vCard contact attachments.......................................................................................................................................................................................................................107 
						

							File and attachment shortcuts..................................................................................................................................................................................................................107Attachment troubleshooting.....................................................................................................................................................................................................................108Media................................................................................................................................................................................................................................................. ..........109Audio and video files.................................................................................................................................................................................................................................109Video recorder............................................................................................................................................................................................................................................115Camera................................................................................................................................................................................................................................................. .......117Pictures................................................................................................................................................................................................................................................. .......118Managing media files................................................................................................................................................................................................................................121Memory and media cards ..........................................................................................................................................................................................................................123Transferring and downloading media files .............................................................................................................................................................................................126Media shortcuts..........................................................................................................................................................................................................................................129Media troubleshooting ..............................................................................................................................................................................................................................130Browser................................................................................................................................................................................................................................................. .......133Browser basics............................................................................................................................................................................................................................................133Browser bookmarks ....................................................................................................................................................................................................................................137Web feeds................................................................................................................................................................................................................................................. ...139Browser options..........................................................................................................................................................................................................................................141Browser security .........................................................................................................................................................................................................................................145Browser push..............................................................................................................................................................................................................................................147Browser shortcuts................................................................................................................................................................................................................................ .......148Browser troubleshooting...........................................................................................................................................................................................................................149Date, time, and alarm................................................................................................................................................................................................................................150Set the date and time manually ...............................................................................................................................................................................................................150Get the date and time from the wireless network automatically .........................................................................................................................................................150Change what appears on the display when your device is charging...................................................................................................................................................150Change the clock face...............................................................................................................................................................................................................................151Display a second time zone ......................................................................................................................................................................................................................151Turn on bedside clock mode .....................................................................................................................................................................................................................151Set options for bedside clock mode .........................................................................................................................................................................................................151Turn on the alarm.......................................................................................................................................................................................................................................152Silence the alarm.......................................................................................................................................................................................................................................152Change alarm notification options ..........................................................................................................................................................................................................152Use the stopwatch.....................................................................................................................................................................................................................................152Set the timer...............................................................................................................................................................................................................................................153Change timer notification options ...........................................................................................................................................................................................................153Date, time, and alarm troubleshooting ....................................................................................................................................................................................................153Personal organizer.....................................................................................................................................................................................................................................155Contacts................................................................................................................................................................................................................................................. .....155 
						

							Calendar................................................................................................................................................................................................................................................. .....161Tasks................................................................................................................................................................................................................................................. ...........173Memos................................................................................................................................................................................................................................................. ........176Categories................................................................................................................................................................................................................................................. ..178Calculator................................................................................................................................................................................................................................................. ...179Ring tones, sounds, and alerts..................................................................................................................................................................................................................181Ring tones, sounds, and alerts basics ......................................................................................................................................................................................................181LED notification..........................................................................................................................................................................................................................................184Ring tones, sounds and alerts troubleshooting ......................................................................................................................................................................................185Typing................................................................................................................................................................................................................................................. .........186Typing basics..............................................................................................................................................................................................................................................186Typing input methods ................................................................................................................................................................................................................................187Typing options............................................................................................................................................................................................................................................188Spelling checker .........................................................................................................................................................................................................................................189Custom dictionary ......................................................................................................................................................................................................................................191AutoText................................................................................................................................................................................................................................................. .....193Typing shortcuts.........................................................................................................................................................................................................................................194Typing troubleshooting .............................................................................................................................................................................................................................195Language......................................................................................................................................................................................................................................... ............196Change the display language...................................................................................................................................................................................................................196Add a display language.............................................................................................................................................................................................................................196Delete a display language........................................................................................................................................................................................................................ .196About typing input languages..................................................................................................................................................................................................................196Change the typing input language ..........................................................................................................................................................................................................196Change the voice dialing language .........................................................................................................................................................................................................197Use a shortcut to switch typing input languages while you type ........................................................................................................................................................197Change the shortcut for switching typing input languages.................................................................................................................................................................197Turn off the shortcut for switching typing input languages.................................................................................................................................................................198Change the display options for contacts.................................................................................................................................................................................................198Language troubleshooting........................................................................................................................................................................................................................198Display and keyboard................................................................................................................................................................................................................................199Backlighting................................................................................................................................................................................................................................................199Display options ...........................................................................................................................................................................................................................................199Keyboard options .......................................................................................................................................................................................................................................202Themes................................................................................................................................................................................................................................................. .......203Display troubleshooting............................................................................................................................................................................................................................204Search................................................................................................................................................................................................................................................. .........205 
						

							Messages, attachments, and web pages.................................................................................................................................................................................................205Organizer data...........................................................................................................................................................................................................................................208Search shortcuts................................................................................................................................................................................................................................. ........209Synchronization..........................................................................................................................................................................................................................................210About synchronization ...............................................................................................................................................................................................................................210Reconcile email messages over the wireless network ...........................................................................................................................................................................210Delete email messages over the wireless network................................................................................................................................................................................210Prerequisites: Synchronizing organizer data over the wireless network .............................................................................................................................................211Synchronize organizer data over the wireless network.........................................................................................................................................................................211About synchronization conflicts...............................................................................................................................................................................................................211Manage email reconciliation conflicts.....................................................................................................................................................................................................212Manage data synchronization conflicts...................................................................................................................................................................................................212About backing up and restoring device data ..........................................................................................................................................................................................212Prerequisites: Restoring data over the wireless network ......................................................................................................................................................................212Delete device data, third-party applications, or media card files ........................................................................................................................................................213Empty the deleted items folder on your computer from your device...................................................................................................................................................213Synchronization troubleshooting.............................................................................................................................................................................................................213Bluetooth technology................................................................................................................................................................................................................................216Bluetooth technology basics .....................................................................................................................................................................................................................216Bluetooth technology options...................................................................................................................................................................................................................219Bluetooth technology troubleshooting ....................................................................................................................................................................................................222GPS technology..........................................................................................................................................................................................................................................224About GPS technology ..............................................................................................................................................................................................................................224Get your GPS location...............................................................................................................................................................................................................................224Turn off location aiding .............................................................................................................................................................................................................................224Prevent others from tracking your location ............................................................................................................................................................................................225GPS technology troubleshooting.............................................................................................................................................................................................................225Maps................................................................................................................................................................................................................................................. ...........226Map basics................................................................................................................................................................................................................................................. .226Navigation....................................................................................................................................................................................................................................... ............228Maps bookmarks........................................................................................................................................................................................................................................229Map options................................................................................................................................................................................................................................................230Map shortcuts .............................................................................................................................................................................................................................................232Maps troubleshooting............................................................................................................................................................................................................................. ...232BlackBerry Messenger...............................................................................................................................................................................................................................234Contacts................................................................................................................................................................................................................................................. .....234Groups................................................................................................................................................................................................................................................. ........235 
						

							Conversations.............................................................................................................................................................................................................................................236Availability..................................................................................................................................................................................................................................... ..............239Applications................................................................................................................................................................................................................................................241About multitasking............................................................................................................................................................................................................................... ......241Keep an application running and switch to another application.........................................................................................................................................................241Keep an application running and return to the Home screen..............................................................................................................................................................241Close an application so that it is not running.........................................................................................................................................................................................242About adding applications........................................................................................................................................................................................................................242Add, update, or return to the previous version of an application using the application center .......................................................................................................242Add an application.....................................................................................................................................................................................................................................242View properties for an application ...........................................................................................................................................................................................................243Delete a third-party application...............................................................................................................................................................................................................243Receive a device password prompt before you add an application .....................................................................................................................................................243View the size of an application database................................................................................................................................................................................................243Check for application updates..................................................................................................................................................................................................................244Application troubleshooting.....................................................................................................................................................................................................................244BlackBerry Device Software......................................................................................................................................................................................................................245About updating the BlackBerry Device Software ...................................................................................................................................................................................245Update the BlackBerry Device Software over the wireless network ....................................................................................................................................................245Return to the previous version of the BlackBerry Device Software.....................................................................................................................................................246Delete the previous version of the BlackBerry Device Software..........................................................................................................................................................246Check for BlackBerry Device Software updates that you can install over the wireless network ......................................................................................................246About updating the BlackBerry Device Software from a web site.......................................................................................................................................................246Update the BlackBerry Device Software from a web site.....................................................................................................................................................................247BlackBerry Device Software troubleshooting.........................................................................................................................................................................................247Wireless network coverage.......................................................................................................................................................................................................................249Turn on the connection to the wireless network ....................................................................................................................................................................................249Turn off the connection to the wireless network ....................................................................................................................................................................................249Turn on or turn off data service or set roaming options ........................................................................................................................................................................249Wireless networks that your device connects to....................................................................................................................................................................................250Change the connection speed for the wireless network .......................................................................................................................................................................250LED notification for network connections...............................................................................................................................................................................................250Turn on LED notification for wireless coverage ......................................................................................................................................................................................251Verify the status of network connections and services .........................................................................................................................................................................251Roaming................................................................................................................................................................................................................................................. .....252Preferred wireless network list.................................................................................................................................................................................................................253Wireless network coverage troubleshooting ...........................................................................................................................................................................................254Wi-Fi technology........................................................................................................................................................................................................................................256 
						

							About connecting to a Wi-Fi network......................................................................................................................................................................................................256Connect to a Wi-Fi network......................................................................................................................................................................................................................256Connect to a Wi-Fi network using the Push Button Setup method .....................................................................................................................................................257Connect to a Wi-Fi network using the PIN method...............................................................................................................................................................................257About Wi-Fi profiles...................................................................................................................................................................................................................................258Change the order of Wi-Fi profiles ...........................................................................................................................................................................................................258Delete a Wi-Fi profile.................................................................................................................................................................................................................................258Prevent your device from connecting to a Wi-Fi network .....................................................................................................................................................................258Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually.................................................................................................259Advanced Wi-Fi connection settings.......................................................................................................................................................................................................259UMA connection settings.........................................................................................................................................................................................................................262Wi-Fi technology troubleshooting ............................................................................................................................................................................................................263Power, battery, and memory.....................................................................................................................................................................................................................264Turn off your device...................................................................................................................................................................................................................................264Set your device to turn on and turn off automatically ...........................................................................................................................................................................264Reset the device.........................................................................................................................................................................................................................................264Check the battery power level ..................................................................................................................................................................................................................264Extend battery life......................................................................................................................................................................................................................................264Format the device memory or a media card ...........................................................................................................................................................................................265View the amount of available memory....................................................................................................................................................................................................265Best practice: Conserving memory on your device ................................................................................................................................................................................265The application memory on my device is low.........................................................................................................................................................................................266SIM card................................................................................................................................................................................................................................................. .....267About the SIM card phone book...............................................................................................................................................................................................................267Add a contact to your SIM card................................................................................................................................................................................................................267Copy contacts from your SIM card to your contact list .........................................................................................................................................................................267Copy a contact from your contact list to your SIM card ........................................................................................................................................................................267Change a SIM card contact......................................................................................................................................................................................................................268Delete a SIM card contact........................................................................................................................................................................................................................268Store SMS text messages on your SIM card ...........................................................................................................................................................................................268About SIM card security............................................................................................................................................................................................................................269Protect your SIM card with a PIN code ...................................................................................................................................................................................................269Change the SIM card PIN code................................................................................................................................................................................................................269Change the display name for a phone number ......................................................................................................................................................................................269Security................................................................................................................................................................................................................................................. .......270Security basics............................................................................................................................................................................................................................................270Password keeper ........................................................................................................................................................................................................................................272Encryption................................................................................................................................................................................................................................................. ..274Memory cleaning.................................................................................................................................................................................................................................. ......277 
						

							Certificates................................................................................................................................................................................................................................................. .278PGP keys................................................................................................................................................................................................................................................. ....286Certificate servers......................................................................................................................................................................................................................................292Key stores................................................................................................................................................................................................................................................. ...294Smart cards.................................................................................................................................................................................................................................................297Software tokens ..........................................................................................................................................................................................................................................301VPN settings...............................................................................................................................................................................................................................................302About security self-tests........................................................................................................................................................................................................................ ....303Verify security software.............................................................................................................................................................................................................................303Third-party application control ................................................................................................................................................................................................................303Security troubleshooting...........................................................................................................................................................................................................................307Service books and diagnostic reports ......................................................................................................................................................................................................309Service books..............................................................................................................................................................................................................................................309Diagnostic reports ......................................................................................................................................................................................................................................310Wi-Fi diagnostic reports ............................................................................................................................................................................................................................311Accessibility options..................................................................................................................................................................................................................................314About accessibility options .......................................................................................................................................................................................................................314Display closed captions in videos.............................................................................................................................................................................................................314Change the display font............................................................................................................................................................................................................................314Use reverse contrast for the screen display ............................................................................................................................................................................................314Use grayscale for the screen display.......................................................................................................................................................................................................315Set the number of icons that appear on the Home screen ...................................................................................................................................................................315Turn on event sounds................................................................................................................................................................................................................................315Assign ring tones and alerts to a contact................................................................................................................................................................................................315TTY support.................................................................................................................................................................................................................................................316Hearing aid mode ......................................................................................................................................................................................................................................316Voice dialing...............................................................................................................................................................................................................................................317AutoText................................................................................................................................................................................................................................................. .....317Predictive input method............................................................................................................................................................................................................................318BrickBreaker..................................................................................................................................................................................................................................... ...........319About BrickBreaker....................................................................................................................................................................................................................................319BrickBreaker capsules............................................................................................................................................................................................................................ ....319BrickBreaker scoring..................................................................................................................................................................................................................................320Play BrickBreaker.......................................................................................................................................................................................................................................320Adjust the volume ......................................................................................................................................................................................................................................320Set the paddle speed .................................................................................................................................................................................................................................320Submit a score to the BrickBreaker high score web site .......................................................................................................................................................................321Check the high scores on the BrickBreaker web site.............................................................................................................................................................................321