Blackberry Bold 5 User Manual

							Service books and diagnostic reports
Service books
About service books Service books determine which services are available on your BlackBerry® device.
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated
with an email account that uses a  BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device
to the BlackBerry® Desktop Manager.
Accept a service book 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Service Book .
4. Highlight the new service book.
5. Press the  Menu key.
6. Click  Accept.
Delete a service book 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Service Book .
4. Highlight a service book.
5. Press the  Menu key.
6. Click  Delete.
To restore a service book, press the  Menu key. Click  Undelete.
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							Diagnostic reports
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your  BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Press the  Menu key.
6. Click  Run.
View a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Highlight a report.
6. Press the  Menu key.
7. Click  View Report .
Submit a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Highlight a report.
6. Press the  Menu key.
7. Click  Email Report  or PIN Report .
Delete a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
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							2. Click Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Highlight a report.
6. Press the  Menu key.
7. Click  Delete or Delete All .
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Press the  Menu key.
6. Click  Options.
7. Type the contact information.
8. Press the  Menu key.
9. Click  Save.
I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the  Menu key. Click  Repeat All Steps .
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device 1. On the Home screen or in a folder, click the  Options icon.
2. Click  About.
To return to the Options screen, press the  Escape key three times.
Wi-Fi diagnostic reports Depending on your BlackBerry® device model, this feature might not be supported.User GuideService books and diagnostic reports311 
						

							About Wi-Fi diagnostic reportsWi-Fi®  diagnostic reports provide Wi-Fi configuration and connection information for your  BlackBerry® device. If you cannot connect to a Wi-
Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Wi-Fi Connections .
3. Press the  Menu key.
4. Click  Wi-Fi Tools .
5. Click  Wi-Fi Diagnostics .
6. Press the  Menu key.
7. Click  Email Report  or PIN Report .
Include advanced data in Wi-Fi diagnostic reports 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Wi-Fi Connections .
3. Press the  Menu key.
4. Click  Wi-Fi Tools .
5. Click  Wi-Fi Diagnostics .
6. Press the  Menu key.
7. Click  Options.
8. Change the  Display Mode field to Advanced .
9. Press the  Menu key.
10. Click  Save.
Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a  Wi-Fi® diagnostic report, your  BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Wi-Fi Connections .
3. Press the  Menu key.
4. Click  Wi-Fi Tools .
5. Click  Wi-Fi Diagnostics .
6. Press the  Menu key.
7. Click  Options.
8. Type the contact information.
9. Press the  Menu key.
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							10. Click Save.User GuideService books and diagnostic reports313 
						

							Accessibility options
About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options,
visit  www.blackberry.com/accessibility .
Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
1. On the Home screen, click the  Media icon.
2. Press the  Menu key.
3. Click  Options.
4. Change the  Display Closed Captions  field to Yes.
5. If necessary, change the  Appearance, Position  and Font Scale  fields.
6. Press the  Menu key.
7. Click  Save.
Change the display font 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Screen/Keyboard .
3. Change the font fields.
4. Press the  Menu key.
5. Click  Save.
Use reverse contrast for the screen display 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Accessibility .
4. Change the  Color Contrast field to Reverse Contrast .
5. Press the  Menu key.
6. Click  Save.
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							Use grayscale for the screen display1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Accessibility .
4. Change the  Color Contrast field to Greyscale .
5. Press the  Menu key.
6. Click  Save.
Set the number of icons that appear on the Home screen 1. On the Home screen, click the  Options icon.
2. Click  Advanced Options .
3. Click  Accessibility .
4. Change the  Grid Layout field.
5. Press the  Menu key.
6. Click  Save.
Turn on event sounds Event sounds alert you when you turn on or turn off your  BlackBerry® device, when the battery power level is full or low, and when you connect
or disconnect a USB cable or accessory to or from your device.
1. On the Home screen, click the  Options icon.
2. Click  Advanced Options .
3. Click  Accessibility .
4. Change the  Event Sounds field to On.
5. Press the  Menu key.
6. Click  Save.
Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive
a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate
Only. If you do not want to be notified with the assigned ring tone or alert, you can set your sound profile to All Alerts Off.
1. On the Home screen, click the  Sounds icon.
2. Click  Set Contact Alerts .
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							3. Click Add Contact Alert .
4. Press the  Menu key.
5. Click  Add Name .
6. Click a contact.
7. To add additional contacts, repeat steps 3 to 5.
8. Click the application or item that you want to change.
9. Change the ring tone or alert information.
10. Press the  Menu key.
11. Click  Save.
TTY support Depending on your wireless service provider, this feature might not be supported.
About TTY support When you turn on TTY support and you connect your  BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com .
Turn on TTY support 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  TTY.
5. Change the  TTY Mode field to Yes.
6. Press the  Menu key.
7. Click  Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the  TTY Mode field to No.
Hearing aid mode Depending on your device model, this feature might not be supported.User GuideAccessibility options316 
						

							About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your  BlackBerry® device is modified to an appropriate level and frequency response
to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  Hearing Aid Mode .
5. Change the  Mode Enabled field to Telecoil .
6. Press the  Menu key.
7. Click  Save.
The H-T telecoil indicator appears at the top of the Home screen.
Voice dialing
Make a call using a voice command To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say " Call" and a contact name or phone number.
To end the call, press the  End key.
AutoText
Change an AutoText entry 1. On the Home screen or in a folder, click the  Options icon.
2. Click  AutoText.
3. Click an AutoText entry.
4. Change the AutoText entry.
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							5. Press the Menu key.
6. Click  Save.
Predictive input method
Type text using the predictive input method When you are typing text, perform any of the following actions: • To select the highlighted suggestion and start typing a new word, press the  Enter key.
• To select the highlighted suggestion and continue typing the same word, click the word.
• To ignore the suggestions, keep typing.
Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Language and Text Input .
3. Click  Show Text Input Options .
4. Select the  Predictive Input  check box.
5. Press the  Menu key.
6. Click  Save.
To stop predicting words as you type, clear the  Predictive Input check box.User GuideAccessibility options318