Avaya Partner Advanced Communications System Quick Reference Guide

							  6 Maintaining Your System
 Adding Lines, Pools, and Extensions 71 Quick Reference Guide
If you add an outside line to your system for use in an existing pool, use Dial 
Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) to 
add the line to an existing pool.
Adding New Pools
You can create new pools if your system is operating in Hybrid mode. If you add 
outside lines for use in a new pool, you may need to use the following features:
Dial Mode (#201) if the new lines are rotary lines
Pool Line Assignment (#207) to assign lines to the new pool
Pool Extension Assignment (#314) to assign the new pool to specific 
extensions
Line Ringing to specify when the new pool starts ringing at each extension 
that has the pool
Pool Access Restriction (#315) to limit an extension’s access to all the 
lines in the new pool
Automatic Line Selection to add the new pool to the extension’s 
Automatic Line Selection sequence 
Adding New Extensions 
If you add an extension to your system, you can probably use Copy Settings 
(#399) to copy the settings of an existing extension.
Do not use Number of Lines (#104) if you add lines to the system after 
initial setup because it changes Pool Line Assignment (#207), Pool 
Extension Assignment (#314), Pool Access Restriction (#315), 
Automatic Line Selection, and Line Ringing for existing pools back to 
factory settings. Additionally, it changes Line Assignment (#301), Line 
Access Restriction (#302), Automatic Line Selection, and Line Ringing 
for individual lines back to factory settings. To change pool assignments 
without affecting other settings, use Pool Line Assignment (#207) and 
Pool Extension Assignment (#314). 
						

							 6 Maintaining Your System
72 Adding Lines, Pools, and ExtensionsQuick Reference Guide
Swapping Extensions 
If a user changes location but wants to keep the same extension number, you 
can make the change easily by changing the connection at the control unit. 
For example, if the users at extensions 29 and 32 switch offices, you can 
disconnect the modular plugs from those extension jacks in the control unit. Then 
reconnect the plug from 32 into extension jack 29 and the plug from 29 into 
extension jack 32. Now the users can take their respective telephones to their 
new locations, keep the same extension numbers, and retain the telephones’ 
programmed settings.
In some cases, some system parameters may also need to be 
changed, i.e., pool extension assignments, when swapping extensions. 
						

							 Overview 73
7 If Something Doesn’t Work
Overview
This chapter gives you some tips for fixing common problems fast.
Your Release Number
The software version you have installed on your processor partly determines 
what your system can do. Before you call the Helpline, identify your software 
version or release:
From a system phone with an LED display, press 
f 5 9.
A display similar to the following appears for 15 seconds (your release number 
follows the R., the country code follows the C0).
P ACS R3.0 C0X  
						

							 7 If Something Doesn’t Work
74 Clearing a Backup-Failure AlarmQuick Reference Guide
Clearing a Backup-Failure Alarm
If you use Backup Programming–Automatic (#123) and the automatic backup 
fails, a Backup-Failure Alarm message appears (instead of the default 
day/date/time message) on the top line of the telephone display at idle 
extensions 10 and 11. 
After correcting the problem that caused the failure, clear the Backup-Failure 
Alarm by following these steps:
1Press f00ss#123.
2Press 3 to choose Option 3, “Backup Alarm Cleared.”
3Exit programming mode.
You cannot use D or d in this procedure to 
choose Option 3.
Using Option 3 to clear a Backup-Failure Alarm does not 
change the setting for Backup Programming–Automatic 
(#123). It remains either Active or Not Active. 
						

							  7 If Something Doesn’t Work
 012E Module Power Management 75 Quick Reference Guide
012E Module Power Management
The power supply used in the 012E module is adequate to power the 12 ETR 
ports under normal conditions. However, if too many large PARTNER telephones 
(such as the PARTNER-34D) are off-hook with speakerphone volume set to high 
levels, the power supply could be overloaded. Power management of the 012E 
module eliminates the power supply overload. 
When a power threshold is exceeded, all telephones connected to the 012E 
module will appear as follows:
 LED display dims to a minimal level
 Speakerphone volume is decreased
To clear this condition, place one of the telephones connected to the 012E 
module on-hook. The LED display and speakerphone volume on all telephones 
return to normal. If this power management event occurs frequently, you should 
consider moving some telephones to available ports on other modules. 
						

							 7 If Something Doesn’t Work
76 Telephone ProblemsQuick Reference Guide
Telephone Problems
Telephone Problems
Problem...Check this...
Telephone doesn’t ringRinger volume may be too low.
Do Not Disturb or Call Forwarding may be turned on.
Line Ringing may not be set to Immediate.
Telephone may be faulty; switch telephones and try 
again.
If MLC 6 telephone, is Unique Line Ringing (#209) 
set to a pattern other than 1?
Display shows only 16 
characters per linePossible power outage; unplug the modular 
telephone cord and replug.
Display time and date 
aren’t rightIs your system’s clock correct?
Caller ID doesn’t workAre you subscribed to Caller ID?
Is the line connected to a module that supports Caller 
ID?
Did someone activate Call Coverage? If so, their 
extension number will appear.
Telephone Doesn’t WorkIs the telephone cord plugged into the right jack on 
the bottom of the telephone?
Telephone may need to be reset; unplug the cord, 
and with the handset hung up, replug.
Telephone cord may be defective; switch cords and 
try again.
Telephone may be defective; switch telephones and 
try again. 
There may be a problem with the control unit; switch 
to a different port and try again. 
						

							  7 If Something Doesn’t Work
 Telephone Problems 77 Quick Reference Guide
Intercom Autodialer 
doesn’t workIs the telephone cord plugged into the right jack of 
the DSS?
Is the Intercom Autodialer plugged into an electric 
outlet?
Telephone cord may be defective; switch cords and 
try again.
Can’t record a callTwo calls may already be recording.
You may not have enough ports for Hunt Group 7.
Make sure you have a four-port mail system. 
You may not have enough ports programmed in Hunt 
Group 7.
Standard phone 
message waiting light 
doesn’t lightTelephone may be part of a combination extension 
that includes a system telephone with Background 
Music on; turn it off.
The message waiting light may not be compatible 
with the system; only phones with LEDs, not neon 
lights, support message waiting lights. Or, the 
telephone may not be connected to the proper 
module.
Telephone Problems–Continued
Problem...Check this... 
						

							 7 If Something Doesn’t Work
78 Calling ProblemsQuick Reference Guide
Calling Problems
Calling Problems
Problem...Check this...
Can’t make outside 
callsIs Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use 
Dial Mode (#201) to reset it.
Has someone changed the Outgoing Call Restriction for 
the extension?
Did someone lock the extension with Station Lock? Use 
Station Unlock from extension 10 or 11 to unlock it.
Local telephone company may not be receiving signals 
accurately. If problem is on just one telephone, see 
“Telephone Doesn’t Work” on page 76.
Too many tip/ring devices may be trying to dial at once.
Local telephone company line may be faulty; unplug each 
line from its module and test it by using a single-line 
telephone:
 If the trouble doesn’t occur on the single-line 
telephone, the problem is in your control unit.
 If the trouble occurs on the single-line telephone, 
switch the line cord and try again. If this doesn’t 
work, call the telephone company.
Can’t make outside 
calls from pool 
buttons on pooled 
extensionsIs Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use 
Dial Mode (#201) to reset it.
Has someone changed the Pool Access Restriction for 
the extension?
Pool may not be assigned to the extension.
There may not be enough lines assigned to the pool to 
support the usage.
One or more local telephone company lines may be faulty; 
test each line from extension 10. 
						

							  7 If Something Doesn’t Work
 Calling Problems 79 Quick Reference Guide
Calls are answered 
automaticallyIf Automatic System Answer and/or Direct Extension Dial 
is turned on, turn it off.
If an auxiliary device (fax, modem, voice messaging 
system, answering machine) answers when it should not; 
either:
 Check the device and adjust it to answer on a later 
ring or turn off auto-answer.
 Set the extension’s Line Ringing to Delayed Ring.
Auxiliary device 
doesn’t answerDevice may not recognize the system ringing pattern:
 Change the extension’s ring pattern by using 
Distinctive Ring (#308).
 Change the setting for Intercom Dial Tone (#309) to 
Machine; the system will generate an outside dial 
tone for the extension.
Trouble hearing the 
person you calledIf you are using a speakerphone, try turning it off.
If you have touch-tone dialing, you may have a faulty 
telephone or cord.
If you have rotary dialing, the Rotary Dialing Timeout 
(#108) interval is too long; reset it.
Automatically dialed 
calls beginning with 
star codes are 
misdialedSetting may not be inserting a long enough pause; use 
Star Code Dial Delay (#410) to increase setting.
Recall feature isn’t 
workingIncrease Recall Timer Duration (#107) by 100 
milliseconds. If using the feature disconnects the call, 
decrease Recall Timer Duration by 100 milliseconds.
Calling Problems–Continued
Problem...Check this... 
						

							 7 If Something Doesn’t Work
80 System ProblemsQuick Reference Guide
System Problems
System Problems
Problem...Check this...
Call rings continuously, 
but no one at other endYou may be using Automatic System Answer or 
Direct Extension Dial on a system that doesn’t 
support far end disconnect; call your local telephone 
company and find out if they support it.
Calls on hold are 
disconnectedHold Disconnect Time (#203) setting may be too 
short.
Calls on Automatic 
System Answer lines are 
disconnectedAutomatic System Answer Mode (#121) may be set 
to Disconnect; change it to Hold or Ring.
Call on Hold hangs up, 
but line doesn’t 
disconnectHold Disconnect Time (#203) may be too long; try 
resetting it.
Local telephone company does not send a hold 
release signal; you may need the help of our hotline.
All calls are 
disconnectedYou may have run the Restore Programming feature; 
the system resets itself. In the future, warn users of 
restores.
Power may have been interrupted to the control unit; 
check the power cord, the on/off switch, and the 
green LEDs on the modules.
All telephones dead; no 
dial tone or lightsPower may have been interrupted to the control unit; 
check the power cord, the on/off switch, and the 
green LEDs on the modules.
Power outlet may be faulty; test the outlet with an 
appliance like a lamp.
Multiple telephones 
dead; no dial tone or 
lightsLED on one system module may be out; try reseating 
the module in the control unit.
LEDs on several modules may be out; try reseating 
the leftmost module of the ones with lights out.