Avaya Partner Advanced Communications System Quick Reference Guide

							  7 If Something Doesn’t Work
 1600 DSL Module Problems 81 Quick Reference Guide
1600 DSL Module Problems
1600 DSL Module Problems
Problem...Check this...
The connection between 
the 1600 DSL module 
and the service 
provider’s gateway is not 
working.The 1600 DSL module and the gateway used by the 
service provider are not communicating properly. 
Either something is faulty in the 1600 DSL module, or 
the configuration of the module does not match the 
configuration needed by the service provider’s 
gateway. Check the connection between the 1600 
DSL module and the service provider’s gateway in 
the following order:
1Check the status of the module by looking at the 
SDSL port LED or by looking at the Reports menu 
in the terminal emulation program.
2Check the data link connection (Frame Relay or 
AT M ) .
3Check the voice gateway connection.
4Check the LAN connection.
For more detailed instructions, see the PARTNER 
Advanced Communications System Installation, 
Programming, and Use guide.  
						

							 7 If Something Doesn’t Work
82 Tip/Ring Device ProblemsQuick Reference Guide
Tip/Ring Device Problems
Tip/Ring Device Problems
Problem...Check this...
Tip/ring device does not 
answerDevice does not recognize the distinctive ringing 
pattern used by the system. Set Distinctive Ring 
(#308) for that extension to Not Active.
Tip/ring device does not 
dial out properlyDevice does not recognize the intercom dial tone 
generated by the system. Change the setting for 
Intercom Dial Tone (#309) for that extension to 
Machine.
Call records wrap on 
SMDR printoutSMDR Talk Time (#611) is set to Active and SMDR 
Output Format (#610) is set to 24 digits; the length of 
the fields is greater than the 80 characters supported 
by the printer.
Reduce the font size, or increase the characters-
per-inch setting for the printer. 
						

							System Programming Flow Chart–How to Use
8 
System Programming Flow Charts
To use the following sets of Flow Charts, follow these instructions first:
Place the Programming Overlay on the dial pad of the system display phone at extension 
10 or 11.
To Start System Programming: 
– Press 
f 0 0
 
– Press 
s s
 
To End System Programming: 
– Press 
f 0 0
 
To Use a Specific Procedure: 
– Dial 
# and a three-digit procedure code.
(Example:
# 1 0 1
 for System Date) 
To Cycle through System Programming Procedures: 
– Press 
N
 or 
P
To Cycle Through Available Settings: 
– Press 
D
 or 
d
 
To Return to Factory Setting: 
– Press 
r
Procedures # 207, #313, #314, and #315—shown in square dotted boxes—are for poolsProcedures #399, #609, and #728—shown in dashed boxes—are skipped when cycling
2.03.0
= Factory setting
= Button with lights required
= Button with lights recommended
= PARTNER ACS R. 2.0 or later
= PARTNER ACS R. 3.0 or later ✔
Icon Description 
						

							System Flow Chart–SystemSystem
 Date
Dial 
# 1 0 1
Dial the date (MMDDYY)   System
 Day
Dial 
# 1 0 2
Dial 1=Sun ✔
2=Mon 3-Tue, 4=Wed, 5=Thur, 
6=Fri, 7=Sat System
 Time
Dial 
# 1 0 3
Dial the time (HHMM-24 hr. military 
time) Number
 of Lines
Dial 
# 1 0 4
Dial two digits (01–31) (R. 4.0) or, 
Dial two digits (01–19 (Prior R. 4.0), 
for # of outside lines assigned to 
every extension. 3 per ACS 
processor & 308EC module. 16 for 
1600DSL module. 2 per 206 or 200 
module ✔. 4 per 400EC module ✔. 
WARNING Do not use Number of Lines (#104) after 
initial setup. In Key mode, the Number of 
lines procedure will change Line 
Assignment (#301), Line Access 
Restriction (#302), Automatic Line 
Selection and Line Ringing to factory 
settings. 
To change line assignments without 
affecting other settings, use Line 
Assignment (#301).
In Hybrid mode, the Number of Lines 
procedure will change Pool Line 
Assignment (#207), Pool Extension 
Assignment (#314), and Pool Access 
Restriction (#315). Additionally, it 
changes Line Assignment (#301), Line 
Access Restriction (#302), Automatic 
Line Selection and Line Ringing. To 
change pool assignments without 
affecting other settings, use Pool Line 
Assignment (#207) and Pool Extension 
Assignment (#314). 
Transfer
 Return Rings
Dial 
# 1 0 5
Dial 1 digit (0–9) for # of rings before 
call returns. 
0–9 rings
4 rings ✔
0 rings=no returnRecall Timer Durations
 
Dial 
# 1 0 7
Dial two digits (01–80) to set length 
of a switchook flash ✔=18 (450 
msec) Rotary Dialing Timeout
 
Dial 
# 1 0 8
Dial 1=4 secs
2=8 secs ✔
3=12 secs Outside Conference Denial
 
Dial 
# 1 0 9
Dial 1=Allowed ✔
2=Disallowed Automatic System Answer Delay
 
Dial 
# 1 1 0
Dial a ring delay number (0–9)
2 rings ✔Direct
 Extension Dial Delay
Dial # 1 1 2
Dial a ring delay number (0–9)
2 rings ✔, 
0 rings=answered immediately Automatic System Answer Button
 
Dial 
# 1 1 1
Dial 1=Assigned,
2=Not Assigned ✔ 
3=Select Button then press a 
programmable button 
Direct Extension Dial Button
 
Dial 
# 1 1 3
Dial 1=Assigned
2=Not Assigned ✔
3=Select Button then press a 
programmable button Outgoing
 Call 
Restriction Button
Dial 
# 1 1 4
Dial 1=Assigned
2=Not Assigned ✔ 
3=Select Button then press a 
programmable button Wake Up Service Button
 
Dial 
# 1 1 5
Dial 1=Assigned
2=Not Assigned ✔
3=Select Button then press a 
programmable button VMS Cover Rings
 
Dial 
# 1 1 7
Dial 1–9 
3 ✔Ring On Transfer
 
Dial 
# 1 1 9
Dial 1=Active ✔
2=Not Active
Automatic System Answer Mode
 
Dial 
# 1 2 1
Dial 1=Hold ✔
2=Disconnect
3=RingCaller ID Type
 
Dial 
# 1 2 2
Dial 1=USA ✔
2=SingaporeBackup Programming Automatic
 
Dial 
# 1 2 3
Dial 1=Active
2=Not Active ✔
3=Backup Alarm ClearedBackup Programming—Manual
Dial 
# 1 2 4
Press 
e
 to begin the backup
Automatic Daylight/
Standard Times
Dial 
# 1 2 6
Dial 1=Active ✔
2=Not Active
2.0 or earlier
2.02.02.0
2.0
System Reset—Programming Saved
 
IMPORTANT: Using this procedure disconnects any active calls but 
retains system settings. Use it only if the system fails to function 
correctly after a power failure or down period. Dial 
# 7 2 8
. Restore Programming
 
Dial 
# 1 2 5
Dial 1=MAN.mmddyy ✔
2=AUTO.mmddyy
Press 
e
 to begin the restore
Mode of Operation
 
Press 
f 0 0 s 
s # 1 9 8
Enter the system password
Dial 1=Key (factory setting) ✔
2=Hybrid
Call Coverage Rings
 
Dial 
# 1 1 6
Dial 1–9 
2 ✔
2.0
3.0 
						

							System Flow Chart–System Speed Dial Numbers
System Flow Chart–Lines
To remove a number:
Press 
f
 00
 to enter programming mode
Press 
f
Dial the System Speed Dial number’s code (600-699)
Press 
!
To remove another number, repeat:
Press 
f
 00
 to exit programming mode To program a number:
Press 
f
 00
 to enter programming mode
Press 
f
Dial a three-digit code (600–699)
Dial the telephone number—up to 28 digits including special characters. To 
“mark” it (to override restrictions), dial 
* before the telephone #.
To program another number, or to change a number, repeat:
Press
 N
 P
, enter a new extension # and repeat above steps
Press 
f
 00
 to exit programming mode
Dial Mode
 
Dial 
# 2 0 1
Dial a system line number
Dial 1=Touch-Tone ✔
2=Rotary
Press 
n
 to program another line
Hold Disconnect Time
 
Dial 
# 2 0 3
Dial a system line #
Dial 00=No Detection, 
01=50 msec, 02=100 msec, 03=150 msec, 
04=200 msec, 05=250 msec, 06=300 msec, 
07=350 msec, 08=400 msec, 09=450 msec ✔
10=500 msec, 11=550 msec, 12=600 msec. 
Press 
n
 to program another line
Automatic System Answer Lines
 
Dial 
# 2 0 4 
Dial
 a system line #
Dial 1=Assigned
2=Not Assigned ✔ 
Press n
 to program another line
Direct Extension Dial Lines
 
Dial 
# 2 0 5
Dial
 a system line #
Dial 1=Assigned
2=Not Assigned ✔ 
Press n
 to program another line
Group Call Distribution
 
Dial 
# 2 0 6
Dial a group number (1–6, 7 for VMS)
Dial
 a system line #
Dial 1=Assigned
2=Not Assigned ✔
3=VMS Line Cover 
(only for Hunt Group 7) 
Press n
 to program another line
Line Coverage Extension
 
Dial 
# 2 0 8
Dial a system line #, then a system 
extension #, no line owned by an 
extension ✔ 
Press 
n
 to program another line
Press 
r
 to unassign ownership
Unique Line Ringing
 
Dial 
# 2 0 9
Dial a system line #
Dial 1✔
2–8
2.0
2.0
2.0
3.0
3.0
Pool Line Assignment
Dial 
# 2 0 7
Dial a system line #
Dial 1=No Pool
2=Main Pool 880 ✔
3=Pool 881
4=Pool 882
5=Pool 883
Press 
n
 to program another line 
						

							System Flow Chart–ExtensionsLine Assignment
 
Dial 
# 3 0 1
Dial a system extension # 
To remove all existing line assignments, 
press 
r
 before selecting a line
Dial a line number
Dial 1=Assigned ✔
2=Not Assigned 
3=Select Button then press a 
programmable button (to assign the line to 
that button). If you use option 3 after a line 
has been assigned, the line moves from the 
old button to the new button you select. 
Dial a line number
Press 
n
 to program another line for this 
extension 
To program another extension:
Press
 N
 P
, enter a new 
extension # and repeat above steps
Line Access Restriction
 
Dial 
# 3 0 2
Dial a system extension #
Dial a system line #
Dial 1=No Restriction ✔, 2=Outgoing Only, 
3=Incoming Only, 4=No Access (line appears 
on button, but you can use line only to pick up a 
transferred or held call)
To program another extension: 
Press
 N
 P
, enter a new 
extension number and repeat above steps
Display Language
 
Dial 
# 3 0 3
Dial a system extension #
Dial 1=English ✔
2=Spanish
3=French
Press 
n
 to program another extension
Automatic Extension Privacy
 
Dial 
# 3 0 4
Dial a system extension #
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another extension
Abbreviated Ringing
 
Dial 
# 3 0 5
Dial a system extension #
Dial 1=Active (1 ring) ✔
2=Not Active (repeated ringing) 
Press 
n
 to program another extension
Transfer Return Extension
 
Dial 
# 3 0 6
Dial a system extension #
Dial # of extension (10–57) to which call 
should return if not answered, Extension 
transferring call ✔
Press 
n
 to program another extension
Intercom Dial Tone
 
Dial 
# 3 0 9
Dial a system extension #
Dial 1=Regular ✔
2=Machine 
Press 
n
 to program another extension
Automatic VMS Cover
 
Dial 
# 3 1 0
Dial a system extension #
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another extension
External Hotline
 
Dial 
# 3 1 1
Dial a system extension #
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another extension
Distinctive Ringing
 
Dial 
# 3 0 8
Dial a system extension #
Dial 1=Active
2=Not Active ✔ Press 
n
 to 
program another extension
Forced Account Code Entry
 
Dial 
# 3 0 7
Dial a system extension #
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another extension
Voice Interrupt On Busy
 
Dial 
# 3 1 2
Dial a system extension #
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another extension 
						

							System Flow Chart–Extensions (Continued)Pool Extension Assignment 
Dial 
# 3 1 4
Dial a system extension # to remove 
existing pool assignments, press 
r
 before 
selecting a line
Dial a pool access code (880, 881, 882, or 883)
Dial 1=Assigned ✔ 880
2=Not Assigned ✔ 881,882,883
3=Select Button then press a 
programmable button (auxiliary pools only)
Press 
N P
 to enter a new 
extension # & repeat above steps
Call Waiting
 
Dial 
# 3 1 6
Dial a system extension #
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another extension
Caller ID Log Answered Calls
Dial 
# 3 1 7
Dial a system extension #
Dial 1=Active
2=Not Active ✔ 
Press 
n
 to program another extension
Caller ID Log Line Association
 
Dial 
# 3 1 8
Dial a system extension #
Dial a system line #
Press 
n
 to program another extension
To associate another extension: 
Press
 N
 P
, enter a new 
extension # and repeat above steps
Caller ID Log All Calls
 
Dial 
# 3 1 9
Dial a system extension #Call Coverage Rings
 
Dial 
# 3 2 0
Dial one digit (1–9) for the # of rings before the 
call is sent to the covering extension
2 rings ✔
For Centralized Telephone Programming, see 
following pagesVMS Cover Rings
 
Dial 
# 3 2 1
Dial one digit (1–9) for the # of rings 
before the call is sent to the voice messaging 
3 rings ✔Copy Settings
 
Dial 
# 3 9 9
Dial a source extension # 
Dial target extension #s
2.02.0
2.0 2.03.0
3.0
Line Access Mode 
Dial 
# 3 1 3
Dial a system extension #
Dial 1=Pooled ✔ all extensions except 10
2=Key ✔ extension 10 only
Press 
n
 to program another extension
Pool Access Restriction
Dial 
# 3 1 5
Dial a system extension # 
Dial a pool number (880, 881, 882, or 883)
Dial 1=No Restriction ✔ 
2=Outgoing Only
3=Incoming Only
4=No Access
Press 
n
 to program another pool
To program another extension: 
Press 
N P
 to enter a new 
extension # & repeat above steps
2.0 
2.0 
						

							System Flow Chart–Dialing Restrictions and PermissionsOutgoing Call Restriction
 
Dial 
# 4 0 1
Dial a system extension #
Dial 1=No Restriction ✔
2=Inside Only (intercom)
3=Local Only (intercom and local) 
Press 
n
 to program another extension
Toll Call Prefix
 
Dial 
# 4 0 2
Dial 1=0/1 plus Area Code and # ✔
2=Area Code and # onlySystem Password
 
Dial 
# 4 0 3
Dial four digits to set the password
Disallowed List Assignments
 
Dial 
# 4 0 5
Dial a system extension #
Dial a list # (1–8)
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another list
To program another extension: 
Press 
N P
 to enter a 
new extension # & repeat above steps
Emergency Phone Number Lists
 
Dial 
# 4 0 6
Dial a list # (01–10)
To add entry:
Dial the telephone # (up to 12 digits)
Press 
e
Press 
r
 to remove a list entry
Press 
n
 to program another list entry
Allowed List Assignments
 
Dial 
# 4 0 8
Dial a system extension #
Dial a list # (1–8)
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another list
To program another extension: 
Press 
N P
 to enter a 
new extension # & repeat above steps
Allowed Phone Number Lists
 
Dial 
# 4 0 7
Dial a list # (1–8)
Dial a list entry (01–10)
To add entry:
Dial the telephone # (up to 12 digits)
Press 
e
Press 
r
 to remove a list entry
Press 
n
 to program another list entry
To program another list: 
Press 
N P
 to enter a 
new list # & repeat above steps
Disallowed Phone Number Lists
 
Dial 
# 4 0 4
Dial a list # (1–8)
Dial a list entry (01–10)
To add entry:
Dial the telephone # (up to 12 digits)
Press 
e
Press 
r
 to remove a list entry
Press 
n
 to program another list entry
To program another list: 
Press 
N P
 to enter a 
new list # & repeat above steps
Star Code Dial Delay
 
Dial 
# 4 1 0
Dial 0=0 Seconds Delay ✔
1=1 Second Delay
2=2 Seconds Delay
3=3 Seconds Delay
4=4 Seconds Delay
5=5 Seconds Delay
6= Not ActiveForced Account Code List
 
Dial 
# 4 0 9
Dial a list # (01–99)
To add entry:
Dial the account code (up to 6 digits)
Press 
e
Press 
r
 to remove a list entry
Press 
n
 to program another list 
						

							System Flow Chart–GroupsPickup Group Extension
 
Dial 
# 5 0 1
Dial a group # (1–4)
Dial an extension # (10–57)
Dial 1=Assigned to group
2=Not Assigned to group ✔ 
Press 
n
 to program another extension
Calling Group Extensions
 
Dial 
# 5 0 2
Dial a group # (1–4)
Dial an extension # (10–57)
Dial 1=Assigned to group
2=Not Assigned to group ✔ 
Press 
n
 to program another extension
Night Service Button
 
Dial 
# 5 0 3
Dial 1=Assigned
2=Not Assigned ✔ 
3=Select button then press a 
programmable button (to assign Night 
Service to that button)
If you use option 3 after a Night Service 
button has been assigned, the Night 
Service button moves from the old button 
to the new button you select
VMS Hunt Delay
 
Dial 
# 5 0 6
Release 2.0 and earlier:
Dial 1=Immediate ✔
2=Delayed 
Release 3.0 and later:
Dial 1=Day
2=Night
Dial line number
Dial 0–6
2 ✔Night Service Group Extensions
 
Dial 
# 5 0 4
Dial a system extension # 
Dial 1=Assigned to group
2=Not Assigned to group ✔ 
Press 
n
 to program another extension
Hunt Group Extensions
 
Dial 
# 5 0 5
Dial a group # 1–6, 7 for VMS, 8 for fax 
detection (R. 3.0)
Dial a system extension # (10–57)
Dial 1=Assigned to group
2=Not Assigned to group ✔ 
Press 
n
 to program another extension
VMS Hunt Schedule
 
Dial 
# 5 0 7
Release 2.0 and earlier:
Dial 1=Always ✔
2=Day Only
3=Night Only
Release 3.0 and later:
Dial line number
Dial 1=Always ✔
2=Day Only
3=Night Only 
						

							System Flow Chart–Auxiliary EquipmentFax Machine Extensions
 
Dial 
# 6 0 1
Dial a system extension # 
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another extension
Music-On-Hold
 
Dial 
# 6 0 2
Dial 1=Active ✔
2=Not Active Hotline
 
Dial 
# 6 0 3
Dial the hotline extension # (not ext. 10, 11, 
or the first two extensions of any 206 or 
308EC modules)
Dial the alerted extension number (not the 
hotline) or 
7 0
 to paging system
To remove the hotline and alert:
Press
 r
Doorphone 1 Extension
 
Dial 
# 6 0 4
Dial any extension # (except 10, 11, or the 
first two extensions of any 206 or 308EC 
modules)
To remove the doorphone extension:
Press
 r
Doorphone 2 Extension
 
Dial 
# 6 0 5
Dial any extension (except 10, 11, or the first two extensions of any 206 or 308EC modules)
To remove the doorphone extension:
Press
 r
Doorphone Alert Extension
 
Dial 
# 6 0 6
Dial any extension # (except a doorphone 
extension)
Dial 1=Not an alert ✔
2=Doorphone 1 alert
3=Doorphone 2 alert
4=Doorphones 1 & 2
Press 
n
 to identify another extension 
(up to 48 alert extensions per doorphone)
Automated Attendant Extensions
 
Dial 
# 6 0 7
Dial a system extension # 
Dial 1=Assigned
2=Not Assigned ✔ 
Press 
n
 to program another extension.
SMDR Record Type
 
Dial 
# 6 0 8
Dial 1=All calls ✔
2=Outgoing calls only SMDR Top Of Page
 
Dial 
# 6 0 9
SMDR Output Format
 
Dial 
# 6 1 0
Dial 1=15 digits ✔
2=24 digits 
Contact Closure Group
 
Dial 
# 6 1 2
Dial a group # (1 or 2)
Dial an extension # (10–57)
Dial 1=Assigned to group
2=Not Assigned to group ✔ SMDR Talk Time
 
Dial 
# 6 1 1
Dial 1=Active
2=Not Active ✔Contact Closure Operation Type
 
Dial 
# 6 1 3
Dial a Contact Closure (1 or 2)
Dial 1=1-Second On
2=3-Seconds On ✔ 
3=5-Seconds On
4=ToggleMusic-On-Hold Volume
 
Dial 
# 6 1 4
Dial 1=
2=
3=
4=
5=
6=
7=
Remote Administration Password
 
Dial 
# 7 3 0
No Password (8 dashes display)
Active password (up to 8 alphanumeric characters)
Password can only be changed at Extension 10 or 11
✔ +
+
+
+
+
+
+
3.0
2.0