Avaya Partner Advanced Communications System Quick Reference Guide

							  4 Programming System Features
 Dialing Restrictions and Permissions 41 Quick Reference Guide
6Select another procedure, or exit programming mode.
Disallowed Phone Number Lists (#404)
Use this feature to specify telephone numbers that users cannot dial. For 
example, you may want to prevent calls to a specific telephone number or to 
categories of numbers, such as international numbers. 
You can create up to eight Disallowed Phone Number Lists of up to 10 telephone 
numbers each. A Disallowed Phone Number can be up to 12 digits long and may 
include 0—9,
 #, *, and h (the wildcard character, displayed as !).
To create a list of Disallowed Phone Numbers:
1Press f00ss#404 at extension 
10 or 11. 
2At theList Number: prompt, enter a list number (1—8).
3At the Entry: prompt, select a list entry (01—10). 
4At the Data------------ prompt, enter the first telephone 
number.
5To save the telephone number in memory, press e.
6Do one of the following:
 To add other telephone numbers to this list, press 
n to select a 
different list entry and repeat Steps 4 and 5.
 To change the telephone number you just entered, press 
r and 
repeat Steps 4 and 5.
 To delete the telephone number you just entered, press 
r.
 To create another list, press 
N + P and repeat from 
Step 2.
7Select another procedure by using N + P, or exit 
programming mode. 
						

							 4 Programming System Features
42 Dialing Restrictions and PermissionsQuick Reference Guide
Disallowed List Assignments (#405)
Use this feature to assign up to eight Disallowed Phone Number Lists to specific 
extensions.
You must use Disallowed Phone Number Lists (#404) to create the lists of 
disallowed telephone numbers before you use this procedure.
To assign Disallowed Phone Number Lists to an extension:
1Press f00ss#405 at extension 
10 or 11.
2Enter the number of the extension to be programmed.
3Enter the list number (1—8). 
4To assign or unassign the list, press D until the appropriate value 
appears.
 1 = Assigned to extension
 2 = Not Assigned to extension (the factory setting) 
✔ 
5Do one of the following:
 To assign or unassign another list for this extension, press 
n or 
p until the list number appears on the display. Then repeat Step 4.
 To program another extension, press 
N + P, and 
begin at Step 2.
6Select another procedure, or exit programming mode.
Line Access Restriction (#302) 
Use this feature to restrict an extension from receiving and/or making outside 
calls on a specific line. For example, you may want a secretary to answer calls on 
a manager’s line, but not to make any outgoing calls on the line; in this case you 
can assign the manager’s line to the secretary’s extension and restrict it to In 
Only.
This procedure is the most extreme way to restrict dialing. For example, an 
extension with a line set to In Only or No Access cannot select the line to dial 
out–even for numbers on the Emergency Phone Number List (#406). 
						

							  4 Programming System Features
 Dialing Restrictions and Permissions 43 Quick Reference Guide
To restrict an extension from making calls on a specific line:
1Press f00ss#302 at extension 
10 or 11. 
2At the Extension: prompt, enter the extension number to be programmed.
3At the Line: prompt, enter the line number to be restricted at this 
extension.
The current restriction appears. 
4To change the line restriction for this extension, press D until the 
appropriate value appears.
 1 = No Restriction 
(calls permitted on that line; this is the factory setting) 
✔ 
 2 = Out Only 
(can only make outside calls, not receive them, on that line)
 3 = In Only 
(can only receive calls, not make them, on that line)
 4 = No Access (cannot receive or make calls, but can join calls, receive 
transferred calls, or pick up calls on hold on that line)
5Do one of the following:
 To restrict another line at this extension, press 
n or p until 
the line number shows on the display. Repeat Step 4.
 To restrict another extension, press 
N + P and 
begin at Step 2.
6Select another procedure, or exit programming mode. 
						

							 4 Programming System Features
44 Dialing Restrictions and PermissionsQuick Reference Guide
Outgoing Call Restriction (#401) 
Use this feature to specify the types of outgoing calls that can be made on all 
lines at an extension.
To identify the types of outgoing calls that can be made on all lines at an 
extension:
1Press f00ss#401 at extension 
10 or 11. 
2At the Extension: prompt, enter the number of the extension to be 
programmed.
3To change the type of call restriction, press D until the appropriate 
value appears:
 1 = No Restriction (can make toll, local, and intercom calls; this is the 
factory setting.) 
✔ 
 2 = Inside (intercom) Only
 3 = Local (intercom and local) Only
4To program another extension, press n or p until the extension 
number shows on the display. Repeat Step 3.
5Select another procedure, or exit programming mode. 
						

							  4 Programming System Features
 Groups of Extensions 45 Quick Reference Guide
Groups of Extensions
Placing extensions into groups allows users to help each 
other in answering calls. You can set up the groups shown in 
the following table.
Groups of Extensions
Group . . . Description . . .
Calling Group # 502 Group of extensions that can be called at the same time. 
Any user in the system can ring or page the entire Calling 
Group; the first extension to pick up the call is connected 
to the caller. This can be a useful feature for sales pools.
Hunt Group # 505 Group of extensions among which calls are automatically 
distributed. A Hunt Group lets you off-load calls from a 
single user. You can assign user extensions to Hunt 
Groups 1 through 6. Use Hunt Group 7 for voice 
messaging extensions and Hunt Group 8 for fax calls. 
This can be useful for customer service groups. 
Night Service 
Group # 504 Group of extensions that can receive calls after hours. 
When Night Service is on and a call comes in, all 
extensions in the Night Service Group ring immediately, 
regardless of normal Line Ringing settings. 
Pickup Group # 501 Group of extensions that can be picked up by other 
users. When a call rings at a Pickup Group extension, 
any other user in the system can answer the call by 
dialing the Pickup Group code. This can be useful when 
users need to answer calls on lines or pools not assigned 
to their telephones.
Group Call 
Distribution # 206 Group extensions that receive outside calls. Outside 
calls ring directly into a Hunt Group instead of being 
answered and transferred to the receptionist. 
						

							 4 Programming System Features
46 Groups of ExtensionsQuick Reference Guide 
						

							 Overview 47
5 Programming Telephone
Features
Overview
As the System Administrator, you should program telephones at individual 
extensions with certain features. There are two types of telephone programming:
 Centralized Telephone Programming–programming individual telephones 
from extension 10 or 11.
 Extension Programming–programming an individual system telephone 
from the extension to which it is connected. 
Use Centralized Telephone Programming to program the Required Telephone 
Programming features presented in this chapter. The required features include:
 Automatic Line Selection
 Extension Name Display
 Line Ringing
Automatic Line Selection
This feature determines the line or pool a user is connected to after lifting the 
handset or turning on the speaker to make a call. The system looks for lines or 
pools in the order specified by Automatic Line Selection and selects the first 
available line or pool.
At key extensions, with Automatic Line Selection at its factory setting, the system 
first searches to find an idle outside line in numerical order (starting with the 
lowest line number). If all outside lines are busy, the system searches for an idle  
						

							 5 Programming Telephone Features
48 Automatic Line SelectionQuick Reference Guide
intercom line. This order can be changed, however, to accommodate your 
business needs. For example, a telemarketing firm with a WATS line (line 5) to 
reduce telephone expenses would set Automatic Line Selection for all 
telemarketers’ extensions to “05, 01, 02, 03, 04, Intercom.” This way the WATS 
line is selected first.
At pooled extensions, with Automatic Line Selection at its factory setting, the 
system first searches to find an available line in the main pool (pool 880 button 1, 
then button 2). If all outside lines in the pool are busy, the system selects an idle 
intercom line. However, you can change the order to accommodate a different 
automatic line selection. For example, your boss prefers her individual line 
(line 15) to be selected when she lifts the handset; then she wants auxiliary pool 
881 to be selected, which is used for making international calls. To do this, set 
Automatic Line Selection to “15, 881, Intercom.”
If a single-line telephone user intends to place intercom calls and access system 
features, Automatic Line Selection for his or her extension should be set to 
intercom first for proper operation.
To program Automatic Line Selection for an extension:
1Press f00ssc at extension 
10 or 11.
2Enter the number of the extension to be programmed for Automatic Line 
Selection.
3Press **.
4Press the line, pool, or i buttons in the desired order. The valid 
entries for Automatic Line Selection depend upon the type of extension:
 Key Extension: Outside system lines, Left Intercom (the factory setting) 
✔ 
 Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right 
Intercom (the factory setting), Pools 881-883, individual lines
5To exit Automatic Line Selection, press **.
6Press c and enter a new extension number, or exit 
programming mode. 
						

							  5 Programming Telephone Features
 Extension Name Display 49 Quick Reference Guide
Extension Name Display 
You can assign a name to an extension: up to 20 characters long on PARTNER 
telephones or up to 12 characters long on MLS telephones. Then, when that 
extension is used to make an intercom, group, or transferred call, the name 
appears on the system display telephone receiving the call. Similarly, users 
receiving a transfer return call see the name of the person assigned to the 
extension that did not answer the transferred call. The following table shows the 
valid character entries for Extension Name Display.
To assign a name to an extension:
1Press f00ssc at extension 
10 or 11.
2Enter the number of the extension to be programmed.
Valid Character Entries
LettersNumbers
A = 21N = 62blank = 11
B = 22O = 630 = 00
C = 23P = 711 = 10
D = 31Q = 722 = 20
E = 32R = 733 = 30
F = 33S = 744 = 40
G = 41T = 815 = 50
H = 42U = 826 = 60
I = 43V = 837 = 70
J = 51W = 918 = 80
K = 52X = 929 = 90
L = 53Y = 93
M = 61Z = 94 
						

							 5 Programming Telephone Features
50 Line RingingQuick Reference Guide
3Press left i.
4Enter the two-digit code for each character you want to enter. For example, 
the name “Ed” is 
3231.
5If you make a mistake, press ! to clear the display. Repeat Step 4 to 
enter the correct name.
6Program a button for this extension or exit programming mode.
Line Ringing 
This feature determines how each outside line or pool assigned to an extension 
rings. You can specify Immediate Ring, Delayed Ring (telephone rings after a 
20-second delay), or No Ring.
Delayed Ring is useful for backup coverage on shared lines or pools, such as for 
secretaries who cover each other’s lines. No Ring is useful for all extensions 
except 10 when an operator answers all calls, or for telephones with no regular 
users, such as those in conference rooms.
To change the way outside lines or pools ring at an extension:
1Press f00ssc at extension 
10 or 11.
2Enter the number of the extension to be programmed for Line Ringing.
The green lights next to the line or pool buttons show the current Line 
Ringing settings for all lines or pools assigned to the extension. (If a line or 
pool is not assigned to a button, the green light next to that button is off.) 
The following ringing options can be shown by the green light next to the 
line or pool button: 
 Immediate Ring – on steady 
 Delayed Ring – flashes slowly 
 No Ring – flutters quickly 
 Immediate Ring is the factory setting for lines; No Ring is the factory 
setting for pools.