Avaya Partner Advanced Communications System Quick Reference Guide

							  3 Setting Up Your System
 Changing Settings to Support PBX or Centrex Services 31 Quick Reference Guide
Changing Settings to Support PBX or Centrex 
Services 
Your system may work behind a PBX or Centrex system. 
Consider the following when setting up your system to work effectively behind a 
PBX or Centrex system:
 Recall setting
 Dialing restrictions
 Speed Dial and Auto-Dial numbers
Recall Setting 
Set the Recall Timer Duration (#107) to match the setting used by your PBX or 
Centrex system (usually 800 msec, or “32”). This setting affects the length of a 
Recall signal sent by the control unit to access PBX or Centrex services. 
Dialing Restrictions 
Outgoing Call Restriction (#401) is a PARTNER system restriction intended to 
limit an extension’s dialing to “inside calls only” (using the 
i buttons on 
system telephones) or to “inside and local calls only” (allowing calls within the 
PBX or Centrex system and local calls outside the PBX or Centrex system). 
However, if users in your system use a dial-out code (9 on most PBX or Centrex 
systems) before dialing numbers outside the PBX or Centrex system, the 
PARTNER system cannot prevent toll calls for extensions restricted to “inside 
and local calls only” (unless you use Disallowed Phone Number Lists (#404) to 
prevent dialing to specific classes of numbers). 
If your PBX or Centrex system includes dialing restrictions, use those instead of 
the PARTNER system restrictions. If you have PBX or Centrex dialing restrictions 
on a line and also program PARTNER system restrictions, both the PBX or 
Centrex system and PARTNER system restrictions apply. However, PARTNER 
system dialing permissions do not override PBX or Centrex system restrictions.  
						

							 3 Setting Up Your System
32 Emergency Phone Number List (#406)Quick Reference Guide
Speed Dial and Auto Dial Numbers 
When you program numbers outside the PBX or Centrex system as Speed Dial 
and Auto Dial numbers, include the PBX or Centrex system dial-out code (9 on 
most systems), followed by one or more pauses, in the stored number. 
Emergency Phone Number List (#406) 
Use this feature to create a list of up to 10 telephone numbers that all users can 
dial regardless of dialing restrictions, provided they have access to an outside 
line. Typical list entries include fire, police, and emergency services numbers.
You can use Emergency List entries to override numbers that would otherwise be 
disallowed. For example, if you created Disallowed List entries to prevent calls to 
area code 201, but you want to allow calls to a specific number in that area code 
(such as the number of a manager who is on call after hours), put the number in 
the Emergency List.
Each telephone number can include up to 12 digits. Enter the telephone number 
exactly as you would dial it, including any toll prefixes.
To create an Emergency Phone Number List:
1Press f00ss#406 at extension 
10 or 11.
2Select a list entry (01—10). 
3Enter the telephone number. 
4To save the telephone number in memory, you must press e.
5Do one of the following:
 To enter other telephone numbers, press 
n to select a different list 
entry and repeat Steps 3 and 4.
 To change the telephone number you just entered, press 
r and 
repeat Steps 3 and 4.
 To delete the telephone number you just entered, press 
r.
6Select another procedure, or exit programming mode. 
						

							  3 Setting Up Your System
 Voice Messaging Systems 33 Quick Reference Guide
Voice Messaging Systems 
Four voice messaging systems are compatible with your system.
 PARTNER Messaging resides in the control unit in a 2-, 4-, or 6-port 
configuration.
 The PARTNER MAIL VS Voice Messaging System (PMVS) resides in the 
control unit in a 2- or 4-port configuration.
 PARTNER Voice Messaging (PVM) PC Card (2-port configuration only)
 The PARTNER MAIL System (2, 4 or 6-port configuration) is an auxiliary 
device that connects to the system through extension jacks.
Programming for Voice Messaging Systems
PARTNER Messaging requires programming for both the communications 
system and PARTNER Messaging. Some features must first be programmed on 
the communications system. Then PARTNER Messaging programming is 
performed, followed by additional communications system programming. See the 
PARTNER Messaging Installation, Programming, and Troubleshooting Online 
Guide or the PARTNER Messaging System Manager’s Quick Reference for the 
programming required to use PARTNER Messaging with your PARTNER ACS. 
In Release 5.0, the system extension maximum is 48. However, in 
some configurations, the 012E module and/or the PARTNER 
Messaging module will physically permit more than 48 stations to be 
installed in the 5-slot carrier. In these configurations, only station 
ports and voice messaging ports up to 48 will function. Station ports 
and voice messaging ports above 48 will not function with ETR or 
T/R telephones because they are outside the PARTNER ACS dial 
plan.
Some older messaging systems may not recognize the full dial plan 
available in Release 5.0. 
						

							 3 Setting Up Your System
34 Voice Messaging SystemsQuick Reference Guide
To program any of the other three voice messaging systems, perform the 
following tasks. See the PARTNER Advanced Communications System 
Installation, Programming, and Use guide for the procedures to program these 
tasks.
 Assign the PARTNER MAIL VS extensions to Hunt Group 7 using Hunt 
Group Extensions (#505).
 Set the Transfer Return Extension (#306) for each of the messaging system 
extensions to extension 10 (or other extension of your choosing). This 
ensures that unanswered calls transferred by the messaging system to 
extensions that do not have VMS Coverage return to the extension you 
designate as the Transfer Return Extension.
 Program a VMS Cover button (Feature 15) on phones to allow subscribers 
to turn VMS Coverage on and off.
 Program Line Coverage Extension (#208) to determine which subscriber’s 
mailbox should receive unanswered calls that come in on the specified line.
 Program a Voice Mailbox Transfer button (Feature 14) at extension 10 so 
that the operator can transfer calls directly to an extension’s mailbox without 
first ringing its telephone. (This is useful when the operator knows that the 
subscriber is not available to answer the call.)
 Program an Auto Dial button for the VMS Hunt Group (left intercom 
777) on phones for one-touch dialing to the messaging system.
 Use Group Call Distribution (#206 option 1) to assign outside lines that 
require Automated Attendant Service to Hunt Group 7 (the VMS hunt 
group).
 If Automated Attendant Service will be used at night, make sure a Night 
Service Button (#503) is assigned at extension 10.
 Assign appropriate Outgoing Call Restrictions (#401) as well as Allowed 
Phone Numbers List (#407) or Disallowed Phone Numbers Lists (#404) to 
voice messaging extensions. 
						

							  3 Setting Up Your System
 Voice Messaging Systems 35 Quick Reference Guide
Additional Voice Messaging System Programming
Following are additional features used to program the communication system for 
a voice messaging system. See Chapter 9, “Using Auxiliary Equipment” in the 
PARTNER Advanced Communications System Installation, Programming, and 
Use guide for the procedures to program these tasks.
 Program Automatic VMS Cover (#310) to automatically route an extension’s 
unanswered calls to the voice messaging system’s Call Answer Service 
after a specified number of rings so the caller can leave a message.
 For PARTNER ACS Release 3.0 or later: program VMS Cover Rings (#321) 
individually for subscriber extensions to determine how many times the 
extension should ring before the call is sent to the messaging system to be 
answered. 
For all other PARTNER Systems: program VMS Cover Rings (#117) for all 
subscriber extensions.
 If Automated Attendant Service will be used, set the VMS Hunt Delay 
(#506) to meet your business’s needs.
 If Automated Attendant Service will be used, set the VMS Hunt Schedule 
(#507) to meet your business’s needs. 
						

							 3 Setting Up Your System
36 Voice Messaging SystemsQuick Reference Guide 
						

							 Overview 37
4 Programming System
Features
Overview
This chapter describes the programming of a few of the most commonly used 
system-wide features:
 System Speed Dial
 Dialing Restrictions and Permissions
 Groups of Extensions
A table listing all the system-wide features (designated by a # code) appears 
later in this chapter.
System Speed Dial 
Program a list of up to 100 frequently-dialed numbers for the system by using 
System Speed Dial. After you have programmed the numbers, anyone on the 
system can dial a System Speed Dial number by pressing 
f (or # at 
intercom dial tone on a single-line telephone) and the three-digit code, from 600 
through 699, for that number. You can mark System Speed Dial numbers to 
override dialing restrictions.
A System Speed Dial number can be up to 28 characters in length and can 
consist of the digits 0—9, 
*, #, and the special dialing characters. You assign 
the number to one of the codes 600 through 699. 
						

							 4 Programming System Features
38 Dialing Restrictions and PermissionsQuick Reference Guide
To program System Speed Dial numbers:
1Press f00 at extension 10 or 11.
2Select a three-digit code by pressing f and dialing three digits 
between 600 and 699.
3Enter the number. For example, to program 555-4757, press 
5554757.
4Continue programming System Speed Dial numbers:
 To program another System Speed Dial number, star t from Step 2.
 To program over an existing number, enter the new number after 
selecting the three-digit code.
 To remove a System Speed Dial number, enter the number’s three-digit 
code and press 
! once.
5Press f00 to exit programming mode.
Dialing Restrictions and Permissions
You can restrict outside calling from an extension by using these various 
features:
 Allowed Phone Number Lists
 Allowed List Assignments
 Disallowed Phone Number Lists
 Disallowed List Assignments
 Line Access Restriction
 Outgoing Call Restriction
To mark the System Speed Dial number to override dialing 
restrictions, precede the number by a 
*. For example, to mark the 
number 555-1001, press 
*5551001. 
						

							  4 Programming System Features
 Dialing Restrictions and Permissions 39 Quick Reference Guide
SECURITY ALERT:
While procedures that restrict dialing are very effective, absolute 
protection against misuse cannot be guaranteed. System 
telephones give you more protection against such misuse than 
single-line telephones. Therefore, you should install system 
telephones where restricting telephone use is important.
Allowed Phone Number Lists (#407)
Use this feature to specify telephone numbers that users can dial regardless of 
other dialing restrictions, as long as they have access to an outside line. For 
example, if you restrict an entire category of calls through Disallowed Phone 
Number Lists (#404), you can permit calls to a specific number in that category 
by placing that number on an Allowed Phone Number List. 
You can create up to eight Allowed Phone Number Lists of up to 10 telephone 
numbers each. An Allowed Phone Number can be up to 12 digits long and may 
include 0—9,
 #, *, and h (the wildcard character, displayed as !).
SECURITY ALERT:
If you are restricting an extension from placing long-distance 
calls, do not place numbers beginning with a “0” on an Allowed 
Phone Number List for the extension. Once a user is active on an 
operator-assisted call, the user can avoid dialing restrictions by 
asking the operator to dial restricted numbers.
To create a list of Allowed Phone Numbers:
1Press f00ss#407 at extension 
10 or 11. 
2At the List Number: prompt, enter a list number (1—8).
3At the Entry: prompt, select a list entry (01—10). 
4At the Data- - - - - - - - - - - - prompt, enter the first telephone 
number.
5To save the telephone number in memory, press e. 
						

							 4 Programming System Features
40 Dialing Restrictions and PermissionsQuick Reference Guide
6Do one of the following:
 To change the telephone number you just entered, press 
r and 
repeat Steps 4 and 5.
 To delete the telephone number you just entered, press 
r.
 To add other telephone numbers to this list, press 
n and repeat 
Steps 4 and 5.
 To create another list, press 
N + P and go to 
Step 2.
7Select another procedure by using N + P, or exit 
programming mode.
Allowed List Assignments (#408)
Use this feature to assign up to eight Allowed Phone Number Lists to a specific 
extension.You must use Allowed Phone Number Lists (#407) to create the lists of 
allowed telephone numbers before you use this procedure.
To assign Allowed Phone Number Lists to an extension:
1Press f00ss#408 at extension 
10 or 11. 
2Enter the number of the extension to be programmed.
3Enter the list number (1—8). 
4To assign or unassign the list, press D until the appropriate value 
appears.
 1 = Assigned to extension
 2 = Not Assigned to extension (the factory setting) 
✔ 
5Do one of the following:
 To assign or unassign another list to this extension, press 
n until 
the list number appears on the display. Then repeat Step 4.
 To program another extension, press 
N + P and 
begin at Step 2.