Avaya Partner Advanced Communications System Quick Reference Guide

							  6 Maintaining Your System
 Using a PC Card 61 Quick Reference Guide
6In Release 3.0 or later systems, the LEDs on the processor module (center 
slot) will alternate red/green while the upgrade is being performed. When 
the upgrade is finished, the LED will appear steady green. Make sure each 
module has a green LED in the same horizontal area, and that they all 
appear steady green. This indicates that each module is powered up.
If a single light is out, power down the control unit, reseat the module and 
power up the control unit.
If multiple lights are out, power down the control unit, reseat the leftmost 
module that has a light out, and power up the control unit.
If the lights are still out, call for support as instructed on the inside front 
cover of this guide.
7Follow the procedures below:
aIf you are upgrading from Release 1.0 to Release 2.0, power down and 
remove the PC upgrade card.
aIf you are upgrading to Release 3.0 or later, do not remove the PC card. 
The card automatically converts to a backup/restore and remote access 
card. If you removed other PC cards, PVM or ASA/DXD, for example, 
power down the system and reinstall the PC cards after the upgrade is 
complete.
8If you have a 2-slot carrier or a stand-alone configuration, you are finished 
with this procedure. If you have a 5-slot carrier, continue with Step 9. 
9Make sure all modules are seated properly. (For Release 3.0 and earlier 
systems, the cover will not fit if the modules are not seated properly.) If you 
have a system of Release 4.0 or later, you are finished with this procedure. 
If you have a system of Release 3.0 or earlier, continue with Step 10.
10To replace the cover, grasp it by its upper edges and hold it squarely over 
the control unit. Place the cover over the modules and make sure it fits 
firmly in place.
PARTNER ACS Release 5.0 or later provides a firmware upgrade 
capability for the 1600 DLS and 012E modules. If you are 
performing a firmware upgrade of either of these modules, see 
“Upgrading 1600 DSL and 012E Module Firmware” on page 62 for a 
description of how the LEDs appear during the upgrade. 
						

							 6 Maintaining Your System
62 Upgrading 1600 DSL and 012E Module FirmwareQuick Reference Guide
11Tighten the screw on the lower front of the cover.
Upgrading 1600 DSL and 012E Module 
Firmware
PARTNER ACS Release 5.0 or later provides a firmware upgrade capability for 
the 1600 DLS and 012E modules which are equipped with programmable flash 
memory. The firmware to upgrade these modules can reside on either a Remote 
Access PC Card or on a Backup/Restore PC Card. 
When configured for firmware upgrades, the Remote Access PC Card can 
contain system software as well as firmware upgrade software while the 
Backup/Restore PC Card contains just the firmware upgrade software. 
The steps to perform a firmware upgrade are the same as those to upgrade the 
system software. See “Using a PC Card” on page 60. 
Check the LEDs
While a 1600 DSL or 012E module is undergoing a firmware upgrade, the power 
LEDs appear as follows:
 The power LED on the 1600 DSL and/or the 012E module is initially steady 
green for 10 to 20 seconds, then flashes for another 5 to 10 seconds.
 The LED on the processor module flashes green while the firmware 
upgrade is in progress.
 The LEDs on other modules residing in the carrier that are not being 
upgraded are off.
Some modules do not display the LED off during a firmware 
upgrade of other modules. The power LED on the 1600 DSL 
module is steady green and the power LED on the PARTNER 
Messaging module is steady amber while firmware is upgraded on 
other modules.  
						

							  6 Maintaining Your System
 Adding New Modules 63 Quick Reference Guide
The firmware upgrade process occurs for one module at a time. After successful 
completion of the upgrade for one module, the system resets after 3 to 10 
seconds and begins the firmware upgrade of the next module, if required. The 
firmware upgrades begin with modules in the left-most slot to the right-most slot 
of the carrier. Once a successful firmware upgrade as been completed for all 
modules, all power LEDs are steady green. 
Adding New Modules
Adding new modules to an existing 5-slot carrier is very similar to installing the 
control unit.
CAUTION:
Before starting, verify that you have batteries installed in the processor 
module by viewing the display of the telephone at extension 10. 
Follow these steps to add a module to an existing 5-slot carrier:
1Move the On/Off switch to the “Off” position (“O”).
2Remove the power cord from the wall outlet.
3For Release 3.0 and earlier systems, remove the cover:
aLoosen the screw on the lower front of the cover.
bPlace one hand on the handle on the bottom front of the cover and place 
your other hand on the top of the cover, and gently pull the cover up and 
away from the carrier. Be careful not to break the tabs that attach the 
cover to the carrier.
4Before installing a module, remove the clear, plastic protector from the 
connector area on the rear of the module by grasping the tabs on the ends 
of the protector and lifting.
Use these instructions if you are adding modules to an existing 5-slot 
carrier. If you are upgrading from a stand-alone PARTNER ACS 
processor module to a 2-slot carrier, see “Wall-Mounting a Stand-Alone 
Processor Module and a 2-Slot Carrier” on page 8 for instructions. 
						

							 6 Maintaining Your System
64 Adding New ModulesQuick Reference Guide
5Before you insert the new module, make sure that the 1600 DSL module (if 
used) is in the leftmost slot and that all 400 (or 200) modules are installed to 
the right of all 012E, 308EC, or 206 modules. If you need to move a module 
to accommodate the new one, see “Replacing Modules” on page 65.
6Push slowly but firmly in the center of the module until the module locks into 
place and is attached to the rear of the carrier. Do not force the module. If 
the module does not insert easily, remove it, clear any obstruction, and 
reinsert it.
7Connect line and/or extension jack cords to the new module (see 
“Connecting Lines and Extensions” on page 16).
8Reconnect the power cord to the wall outlet.
CAUTION:
The power cord should hang straight down from the connector, flush 
against the plastic case. Do not install the power cord at an angle to 
the case or with a loop in it.
9Move the On/Off switch to the “On” position (“–”).
10Check that all green lights on the fronts of the modules are lit:
If a single light is out, power down the control unit, reseat the module, 
and power up the control unit.
If multiple lights are out, power down the control unit, reseat the leftmost 
module that has a light out, and power up the control unit.
If the lights are still out, call for support as instructed on the inside front 
cover of this guide.
11Make sure all modules are seated properly. (For Release 3.0 and earlier 
systems, the cover will not fit if the modules are not seated properly.) If you 
have a system of Release 4.0 or later, you are finished with this procedure. 
If you have a system of Release 3.0 or earlier, continue with Step 12.
PARTNER ACS Release 5.0 or later supports Endeavor telephones 
when an Endeavor 362EC module is installed in the carrier. Install 
the Endeavor 362EC module(s) to the right of the 1600 DSL 
module, if one is installed, and to the left of all 400 and 200 
modules. 
						

							  6 Maintaining Your System
 Replacing Modules 65 Quick Reference Guide
12To replace the cover, grasp it by its upper edges and hold it squarely over 
the control unit. Place the cover over the modules and make sure it fits 
firmly in place.
13Tighten the screw on the lower front of the cover.
Replacing Modules
Replacing system modules is similar to how the modules were installed into the 
control unit. The procedure varies slightly between the stand-alone/2-slot carrier 
configuration and the 5-slot carrier configuration.
Replacing Modules in a Stand-Alone or 2-Slot Carrier 
Configuration
CAUTION:
Before starting, verify that you have batteries installed in the processor 
module by viewing the display of the telephone at extension 10. 
To replace a module or modules in a stand-alone or 2-slot carrier configuration:
1Remove the power cord from the wall outlet.
2Check the slack in the wires. If there is not enough slack to remove the 
module without pulling the line and extension cords free, label and 
disconnect the wires before continuing. 
3For a stand-alone configuration:
aRemove the screws at the top and bottom of the processor module, and 
remove the module from the wall.
bMount the new module by following the steps in “Wall-Mounting a 
Stand-Alone Processor Module and a 2-Slot Carrier” on page 8; then go 
to Step 9. 
						

							 6 Maintaining Your System
66 Replacing ModulesQuick Reference Guide
4For a 2-slot carrier configuration, do the following:
aRemove the long screw at the bottom of the modules. 
bRemove the screws that attach the carrier to the modules.
cPull the carrier to the right to remove it.
dSlide the top module to the left to disengage its interlocking mounting 
tracks from the processor module.
If you are replacing the processor module, go to Step e. If you are 
replacing the top module, continue with Step g.
eRemove the screw at the top of the processor module, and remove the 
module from the wall.
fMount the new PARTNER ACS processor module by following the 
instructions in “Wall-Mounting a Stand-Alone Processor Module and a 
2-Slot Carrier” on page 8 and “Inserting Batteries in the Processor 
Module” on page 12.
gMount or remount the top module by following the steps in 
“Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier” 
on page 8.
5Connect the line and extension cords one at a time, making sure to place 
the correct cords into their corresponding jacks on the new module. (See 
“Connecting Lines and Extensions” on page 16.)
6Reconnect the power cord.
CAUTION:
The power cord should hang straight down from the connector, flush 
against the plastic case. Do not install the power cord at an angle to 
the case or with a loop in it. 
						

							  6 Maintaining Your System
 Replacing Modules 67 Quick Reference Guide
Replacing Modules in a 5-Slot Carrier
Replacing a module in a 5-slot carrier involves many of the steps used in 
installing the modules.
CAUTION:
Before starting, verify that you have batteries installed in the processor 
module by viewing the display of the telephone at extension 10. 
Follow these steps to replace a module in a 5-slot carrier:
1Move the On/Off switch to the “Off” position (“O”).
2Remove the power cord from the wall outlet.
3For Release 3.0 and earlier systems, remove the cover:
aLoosen the screw on the lower front of the carrier’s cover.
bPlace one hand on the handle on the lower front and the other hand on 
the top of the cover. Gently pull the cover up and away from the carrier. 
Be careful not to break the tabs that attach the cover to the carrier.
4Before installing a module, remove the clear, plastic protector from the 
connector area on the rear of the module by grasping the tabs on the ends 
of the protector and lifting.
5Check the slack in the wires. If there is not enough slack to remove the 
module without pulling the line and extension cords free, label and 
disconnect the wires. 
6Place one hand on top of the module. With the other hand, grip the plastic 
bracket on the bottom front of the module, and pull out the old module.
7If you are replacing a module with one of a different type, make sure that 
the 1600 DSL module (if used) is in the leftmost slot, that all 400 (or 200) 
modules are installed to the right of all 012E, 308EC, or 206 modules, and 
that the processor module remains in the center slot.
PARTNER ACS Release 5.0 or later supports Endeavor telephones 
when an Endeavor 362EC module is installed in the carrier. Install 
the Endeavor 362EC module(s) to the right of the 1600 DSL 
module, if one is installed, and to the left of all 400 and 200 
modules. 
						

							 6 Maintaining Your System
68 Replacing ModulesQuick Reference Guide
8To insert the replacement, once the module is properly seated, firmly push 
the center of the module until the connectors on the module lock into place, 
and the module is attached to the rear of the carrier. For proper 
engagement of the connectors, the module must be inserted straight into 
the carrier. A slight click indicates the connectors are engaged.
CAUTION:
Do not force the module. Use the carrier shelf as a reference and do 
not tilt, slant or rotate the module. If the module does not insert easily, 
remove it, clear any obstruction, and reinsert it.
9Connect the line and extension cords one at a time, making sure to place 
the correct cords into their corresponding jacks on the new module.
10Reconnect the power cord.
CAUTION:
The power cord should hang straight down from the connector, flush 
against the plastic case. Do not install the power cord at an angle to 
the case or with a loop in it.
11Move the carrier’s On/Off switch to the “On” position (“–”).
12Check that all green lights on the fronts of the modules are lit:
If a single light is out, power down the control unit, reseat the module, 
and power up the control unit.
If multiple lights are out, power down the control unit, reseat the leftmost 
module that has a light out, and power up the control unit.
If the lights are still out, call for support as instructed on the inside front 
cover of this guide.
13Make sure all modules are seated properly. (For Release 3.0 and earlier 
systems, the cover will not fit if the modules are not seated properly.) If you 
have a system of Release 4.0 or later, you are finished with this procedure. 
If you have a system of Release 3.0 or earlier, continue with Step 14.
14To replace the cover, grasp it by its upper edges and hold it squarely over 
the control unit. Place the cover over the modules and make sure it fits 
firmly in place. 
						

							  6 Maintaining Your System
 Changing System Settings 69 Quick Reference Guide
15Tighten the screw on the lower front of the cover.
Changing System Settings
If you are upgrading to PARTNER ACS Release 1.1 or 2.0 or later from an earlier 
release by using the PC Card upgrade, all of your system programming settings 
are converted to work with the new release. However, you may want to consider 
some additional programming for the features that are new in Release 2.0 and 
later systems.
CAUTION:
Remove all other PC Cards from the processor before initiating an upgrade.
For more information on using the PC Card Software Upgrade, see “Using a PC 
Card” on page 60.
Changing the System Clock 
You may need to change the system clock for daylight savings time, after a 
prolonged power failure, or after a system reset. Use System Date (#101), 
System Day (#102), and System Time (#103) to set the current date, day, and 
time. 
Adding Lines, Pools, and Extensions
As your business grows or changes, so do your needs for your PARTNER ACS. 
As you upgrade to newer releases, you must program for new features. As you 
expand, you can add lines, pools, and extensions to your system.
System Day (#102) is not required for Release 3.0 and later systems.
If you replace a module with a different type, be sure you check the 
telephone and line connections and verify system and telephone 
programming. In many cases, you may need to rearrange the 
connections and/or change telephone or system programming. 
						

							 6 Maintaining Your System
70 Adding Lines, Pools, and ExtensionsQuick Reference Guide
Adding New Lines
How you add new lines to the system depends upon the type of extension you 
are adding them to.
Key Extensions 
You can add individual lines to pooled extensions or add new lines to key 
extensions (all extensions in Key mode; in Hybrid mode, extension 10 and any 
extensions set to Key by using Line Access Mode (#301) are key extensions.) 
If you add an outside line to your system, you may need to adjust some line 
settings:
Dial Mode (#201) if the new line is a rotary line
Line Assignment (#301) to assign the line to specific extensions
Line Ringing (Centralized Telephone Programming) to specify when the 
line starts ringing at each extension that has the line
Line Access Restriction (#302) to limit an extension’s access to the line
 The system automatically assigns the new line as the last line in the 
Automatic Line Selection sequence. If you want to change the order, use 
Automatic Line Selection.
Pooled Extensions 
You can add new lines to existing pools if your system is configured for Hybrid 
mode. To assign a new line to a pooled extension as an individual line, use the 
features in “Key Extensions” above.
Do not use Number of Lines (#104) if you add lines to the system 
after initial setup because it changes Line Assignment (#301), Line 
Access Restriction (#302), Automatic Line Selection, and Line 
Ringing for existing lines back to factory settings. To add a new line 
without affecting other settings, use Line Assignment (#301).