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Avaya Partner Advanced Communications System Quick Reference Guide
Avaya Partner Advanced Communications System Quick Reference Guide
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3 Setting Up Your System System Programming Basics 21 Quick Reference Guide Programming Overlays To do System Programming, you place a Programming Overlay over the dialpad of the system display telephone at extension 10 or 11. (Overlays are provided with the system documentation.) You use the following special buttons while programming: N and P cycle forward and backward through the programming procedures. You can use these buttons to select a procedure. (If a procedure instructs you to press N + P, pressing these buttons one after the other enables you to repeat the current programming procedure.) n and p cycle forward and backward through a procedure ’s parameters. A parameter is typically an outside line, a pool, an extension, or a telephone list entry. D and d cycle forward and backward through the valid entries. These buttons work only for fixed data, such as a line or extension number. They do not work for variable data such as date, time, password, telephone numbers, or doorphone assignments. r returns the current setting to the factory setting. When you are programming Line Assignment (#301), pressing r removes lines from an extension; when you are programming Pool Extension Assignment (#314), pressing r removes pools from an extension. e ends an entry of variable length, such as a telephone number in an Allowed Phone Number List. s starts the System Programming process. c starts the Centralized Telephone Programming process (to customize individual telephones centrally from extension 10 or 11). f, when followed by 00, enters or exits programming mode. w enters a “wildcard” (a character that matches any digit dialed) in telephone numbers in Allowed Phone Number Lists (#407), Disallowed Phone Number Lists (#404), and the Forced Account Code List (#409).
3 Setting Up Your System 22 System Programming BasicsQuick Reference Guide Button Locations When you program from a PARTNER telephone at extension 10 or 11, the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed. The following figure shows the relative location of buttons on each PARTNER telephone. For example, the button labeled E on the PARTNER-34D telephone in the figure is in the bottom row. The equivalent button on the PARTNER-18D telephone is in the leftmost position of the second row from the bottom. If your system has a mix of PARTNER and MLS telephones, see Appendix D of the PARTNER Advanced Communications System Installation, Programming and Use guide for information about programming from a PARTNER to an MLS telephone or from an MLS to a PARTNER telephone.
3 Setting Up Your System System Programming Basics 23 Quick Reference Guide Button Locations on PARTNER Telephones Intercom IntercomExt.Message AB C D MN O PQR S T GH EF KL IJ PARTNER-34D Phone Intercom IntercomExt.Message MN O PQR S T IJKL EF GH AB CD PARTNER-18D/18 Phone Intercom Intercom Message Ext. BD AC PARTNER-6 Phone
3 Setting Up Your System 24 System Programming BasicsQuick Reference Guide Programming Mode When you are ready to program a system or telephone feature, you must enter programming mode. Follow these steps to enter programming mode. 1Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11. 2To enter programming mode, press f00. 3Press s. 4Press s again. 5Specify a programming procedure in one of two ways: Direct Method: Dial the code for that procedure. System Programming procedures in this guide are identified by a # and a three-digit code (for example, System Date is #101). This method is best when you are using only a few procedures during a programming session and you know the codes. Cycle Method: Cycle through the procedures in numerical order. Press N and P to cycle forward and backward through the programming procedures. This method is best when you are using multiple procedures during a programming session, or if you do not know the codes. 6To exit programming mode, you can press f00. Or you can lift the handset and then place it back in the cradle. Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming. To change to Centralized Telephone Programming when you are in System Programming, press c. To move back to System Programming when you are in Centralized Telephone Programming, press c, then s.
3 Setting Up Your System System Programming Basics 25 Quick Reference Guide Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions. All features that can be programmed at an extension can also be programmed by using Centralized Telephone Programming. Most features also can be programmed on a system telephone at the user’s extension, except for the following: Automatic Line Selection, Line Ringing, and Call Screening (F25) always must be programmed by using Centralized Telephone Programming. If an extension has a single-line telephone, you must program all features for the extension by using Centralized Telephone Programming. If an extension has a non-display system telephone, you must use Centralized Telephone Programming to program Extension Name Display for the extension. To program a telephone from extension 10 or 11, follow these steps: 1Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11. 2Press f00. 3Press s. 4Press s again. 5Press c. 6Dial the extension number of the telephone to be programmed. The green lights next to buttons on which lines or pools are assigned show the current Line Ringing settings. The remaining buttons can be programmed with telephone numbers, extension numbers, or system features. 7At this point, program the features that must use Centralized Telephone Programming. 8To change the settings for another extension, press c then dial the new extension number. 9To exit programming mode, you can press f00, or lift the handset and place it back in the cradle.
3 Setting Up Your System 26 Setting the Date, Day, and TimeQuick Reference Guide Setting the Date, Day, and Time After supplying power to the control unit, use the following procedures to set the system clock: System Date (#101) to set the month, day, and year System Day (#102) to set the day of the week (for Release 2.0 and earlier systems) System Time (#103) to set the hour and minutes Automatic Daylight/Standard Times (#126) to automatically update the system clock System Date (#101) Use this feature to set the month, day, and year. The system displays only the month and day on display telephones when the telephone is idle; the month, day, and year print on SMDR call reports. To change the System Date: 1Press f00ss#101 at extension 10 or 11. 2Enter today’s date in the form “mmddyy” (month, day, and year), including leading zeros for single-digit months or days. For example, to enter May 26, 2001, press 042601. 3Select another procedure, or exit programming mode. System Day (#102), Release 2.0 and Earlier Use this feature to set the day of the week that appears on system display telephones. System Day is not applicable to Release 3.0 or later systems. In these releases, the system calculates the day of the week for you by using System Date (#101).
3 Setting Up Your System Setting the Date, Day, and Time 27 Quick Reference Guide To change the System Day: 1Press f00ss#102 at extension 10 or 11. 2Change the day by entering the corresponding digit below or by pressing D until the day entry you want appears: 1 = Sunday (factory setting) ✔ 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday 3Select another procedure, or exit programming mode. System Time (#103) Use this feature to set the time that appears on system display telephones. Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary. To change the System Time: 1Press f00ss#103 at extension 10 or 11. 2Enter a new time in 24-hour notation. For example, to set the time to 2:15 p.m., press 1415. 3Select another procedure, or exit programming mode.
3 Setting Up Your System 28 Assigning LinesQuick Reference Guide Automatic Daylight/Standard Times (#126) Available in Release 3.0 or later systems, this feature is turned on by default and automatically updates the system clock for annual Daylight Savings Time and Standard Time changes. If you are in an area that does not have daylight savings time, use the procedure below to turn off this feature. To change the status of Automatic Daylight/Standard Time: 1Press f00ss#126 at extension 10 or 11. 2Press D until the appropriate value appears: 1 = Active (the factory setting) ✔ 2 = Not Active 3Select another procedure, or exit programming mode. Assigning Lines Use the feature Number of Lines (#104) to determine in Key mode the number of outside lines that are automatically assigned to all system extensions, or to determine in Hybrid mode the number of lines assigned to the main pool. After you use the Number of Lines feature, you can use other features to refine the assignment of lines. Line assignment is also based upon whether an extension is a Key or Pooled extension. Refine the line assignment accordingly after you use the Number of Lines feature. CAUTION: Do not use Number of Lines (#104) after initial setup. Refer to the PARTNER Advanced Communications System Installation, Programming, and Use guide for more detail.
3 Setting Up Your System Customizing Extensions 29 Quick Reference Guide Customizing Extensions Use the following features to customize an extension: Coverage features – Line Coverage Extension (#208), to identify an extension as the “owner” of a specific outside line. A user at the extension can activate Call Coverage or VMS Cover for the specified line. – Call Coverage Rings (#116 or #320 [Release 3.0 or later]), to specify the number of times a call should ring at the owner’s extension before it is sent to the covering extension, or VMS Cover Rings (#117 or #321 [Release 3.0 or later]) to specify the number of times a call should ring at the owner’s extension before it is sent to the owner’s voice mailbox. Caller ID Call Log Line Association (#318), to select the lines to associate with extensions for logging unanswered calls. Users can view the Caller ID information for unanswered calls on the telephone ’s display panel and autodial the numbers of the unanswered calls. Caller ID Log Answered Calls (#317), to program extensions to log all answered Caller ID calls so calls can be viewed in the Caller ID Log. Caller ID Log All Calls (#319), to program one extension to log all answered Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines. Display Language (#303), to specify the language (English, French, or Spanish) for messages that appear on a system display telephone. Automatic Extension Privacy (#304), to prevent other extensions with the same line from joining a call at the extension. Also use this feature for extensions connected to a modem, fax, or any device whose function can be disrupted by someone trying to join it. Forced Account Code features – Forced Account Code Entry (#307), to prevent the extension from making an outside call until a required account code is entered. – Forced Account Code List (#409), to create a list of valid account codes; this ensures that only authorized users with valid account codes can make outside calls.
3 Setting Up Your System 30 Customizing ExtensionsQuick Reference Guide Call Waiting (#316), to identify tip/ring telephone extensions that can receive the system (not the local telephone company) call-waiting tone for a second incoming call when active on a call. Outgoing Call Restriction (#401), to prevent the extension from making certain types of outgoing calls on all system lines. Disallowed/Allowed List features – Disallowed List Assignments (#405), to assign one or more Disallowed Phone Number Lists to the extension. – Disallowed Phone Number Lists (#404), to create the lists of outside numbers that extensions cannot dial. – Allowed List Assignments (#408), to assign one or more Allowed Phone Number Lists to the extension. – Allowed Phone Number Lists (#407), to create the lists of outside numbers that otherwise-restricted extensions can dial. Pickup Group Extensions (#501), Calling Group Extensions (#502), Night Service Group Extensions (#504), and Hunt Group Extensions (#505), to place the extension in any of these groups. Fax Machine Extensions (#601), Doorphone Extension (#604 and #605), Doorphone Alert Extensions (#606), AA Extensions (#607), External Hotline (#311), or Hotline (#603), to identify the extension as one of these equipment types. Copy Settings (#399) Set up your system by programming one extension for each type of telephone in the system. Then use Copy Settings (#399) to program other telephones of the same type. For example, you can program one PARTNER-18D telephone and then copy its settings to any other extensions that have PARTNER-18D or PARTNER-18 telephones.