Avaya Partner Advanced Communications System Quick Reference Guide

							  2 Installing Your System
 Installing the Control Unit 11 Quick Reference Guide
CAUTION:
Do not force the module. Use the carrier shelf as a reference and do 
not tilt, slant, or rotate the module. If the module does not insert easily, 
remove it, clear any obstruction, and reinsert it.
Labeling Jacks
After you have mounted the control unit on the wall, you must label the line and 
extension jacks. The line jacks are on the top of the modules, and the extension 
jacks on the bottom.
Follow these steps to label the line and extension jacks:
1Label the line jacks on the processor module, beginning with “1” at the top 
line jack.
2Do one of the following:
 For a 2-slot carrier, label the line jacks on the other module.
If you use a 1600 DSL module, it must be in the first slot on the 
left. The 012E, 308EC, and 206 modules must be to the left of 
any 400 and 200 modules.
PARTNER ACS Release 5.0 or later supports Endeavor 
telephones when an Endeavor 362EC module is installed in the 
carrier. Install the Endeavor 362EC module(s) to the right of the 
1600 DSL module, if one is installed, and to the left of all 400 
and 200 modules.
In Release 5.0, the system extension maximum is 48. However, 
in some configurations, the 012E module and/or the PARTNER 
Messaging module will physically permit more than 48 stations 
to be installed in the 5-slot carrier. In these configurations, only 
station ports and voice messaging ports up to 48 will function. 
Station ports and voice messaging ports above 48 will not 
function with ETR or T/R telephones because they are outside 
the PARTNER ACS dial plan. 
						

							 2 Installing Your System
12 Installing the Control UnitQuick Reference Guide
 For a 5-slot carrier, label the line jacks on the other modules by starting 
with the leftmost module and ending with the rightmost module.
3Label the extension jacks on the processor module, beginning with “10” at 
the topmost extension jack.
4Do one of the following:
 For a 2-slot carrier, label the extension jacks on the other module.
 For a 5-slot carrier, label the extension jacks on the other modules by 
starting with the leftmost module and ending with the rightmost module.
Grounding the System
You ground the system by running a solid copper wire from the processor module 
to an appropriate earth ground. Follow these steps to ground the system:
1Attach one end of a #12 AWG or #14 AWG solid copper wire to the 
grounding screw on the processor module. The length of the wire must not 
exceed 35 feet (7.6 meters).
2Route the wire through the wire manager on the front of the module.
3Attach the other end of the wire to the approved earth ground, such as 
building steel or a cold water pipe.
Inserting Batteries in the Processor Module
The processor module uses two AAA-size standard alkaline batteries to guard 
against the loss of system programming in case of a power failure. These 
batteries retain the system programming for 45 days to six months, depending 
on the freshness of the batteries. You should replace the batteries every year.
Although a 1600 DSL module has only one line jack, it supports 
up to 16 lines. Therefore, the line jacks on the module to the right 
of a 1600 DSL module in a 5-slot carrier are numbered star ting 
with “20.”
In Release 4.0 and later systems, the configuration of the 1600 DSL 
module is not backed up to the PCMCIA card. Instead, the configuration 
is retained in the flash memory of the 1600 DSL module. 
						

							  2 Installing Your System
 Installing the Control Unit 13 Quick Reference Guide
CAUTION:
Batteries and battery cover are packaged in a separate box. If you are 
replacing batteries, the old batteries must be removed with the power on or 
the system’s memory will be lost. 
Follow these steps to insert the batteries:
1Locate the battery compartment at the bottom of the PARTNER ACS 
processor module, below the extension jacks. 
2Push gently on the battery icon (the locking latch) and slide the battery icon 
up to cover the plus icon; this unlocks the battery assembly.
3Remove the battery assembly by gently pulling the tab at the bottom of the 
battery compartment cover. 
4Insert two new AAA-size standard alkaline batteries into the metal battery 
clips by pushing them straight in, placing the negative (—) end of one battery 
into the bottom clip and the positive (+) end of the other battery into the top 
clip. 
5With the locking latch in the unlocked position (battery icon and “minus” 
icon visible), slide the battery assembly into the processor module along the 
battery guides on the inside of the battery compartment. Push the battery 
assembly in far enough that the edges of the assembly slip behind the 
plastic housing of the processor module.
6Pressing lightly on the battery icon on the front of the battery assembly, 
slide the locking latch downward to secure the assembly in place. The 
“plus” icon and the battery icon should now be visible on the front of the 
battery assembly.  
						

							 2 Installing Your System
14 Installing the Control UnitQuick Reference Guide
Initializing the System
To initialize the system, you must insert any PC Card before powering up the 
system.
Follow these steps to initialize a system:
1If your PC Card comes with a write-protect tab, verify that the write-protect 
tab on the PC Card is not in the write-protected position. If it is, use a 
paperclip or another pointed object to push the write-protect tab on the end 
of the PC Card upward to the nonprotected position.
2To insert the PC Card, hold it with the label facing to the right, and slide it 
gently into one of the PC Card slots on the processor module. When 
inserted properly, the PC Card projects about 1-5/8” (4 cm) from the 
module.
3If you have a 5-slot carrier, make sure the carrier’s On/Off switch is at the 
Off (“O”) position.
4Press the power cord firmly into the power jack on the carrier or the 
stand-alone processor module until the cord locks into place.
5Plug the other end of the power cord into a properly grounded three-prong 
wall outlet that is not controlled by a switch.
6If you have a 5-slot carrier, move the On/Off switch to the On (“–”) position.
CAUTION:
The power cord should hang straight down from the connector for the 
entire length of the module or carrier. Do not install the power cord at 
an angle to the case or with a loop in it.
You must power down the system before you inser t or remove a PC 
Card. 
						

							  2 Installing Your System
 Installing the Control Unit 15 Quick Reference Guide
7If this is the initial installation for a Release 3.0 system, follow these 
additional steps:
aCheck the LEDs to make sure that the processor is on steady green for 
at least 15 seconds.
bPress f00ss#989 at extension 10 
or 11.
cPress 25327.
The system resets. You may proceed with the rest of the installation upon 
completion of the reset (about 20 seconds).
Checking the LEDs
After you power up your system, check the green lights on the fronts of the 
modules:
 If a single light is out, power down the control unit, reseat the module, and 
then power up the carrier.
 If multiple lights are out, power down the carrier, reseat either both modules 
(2-slot carrier) or the leftmost module that has a light out (5-slot carrier), 
and then power up the carrier.
If the lights are still out, see the “Customer Support Document” on the 
accompanying compact disc for information about whom you should contact.
If your system has a 1600 DSL module, initialization of the line 
and extension ports may take up to 40 seconds. The 
initialization of the 1600 DSL module itself may take from 2 to 7 
minutes. 
						

							 2 Installing Your System
16 Connecting Lines and ExtensionsQuick Reference Guide
Connecting Lines and Extensions
Use the following procedure to connect lines and extensions:
1Test for a dial tone at the network interface jacks before connecting outside 
lines to the control unit. For the test, connect a tip/ring telephone to the first 
network interface jack.
aLift the handset and listen for a dial tone. (If there is no dial tone, contact 
your local telephone company before continuing.)
bRepeat for each network interface jack.
2Connect line cords to the line jacks on the modules. Start at the top with the 
line jacks on the processor module, and then move to the leftmost module. 
Fill each module before moving to the next module to the right.
3Route each cord through the wire manager on the front of the module.
4Connect the free end of each line cord to the appropriate network interface 
jack.
5Test the lines by plugging a system telephone into extension jack 10. Press 
the line button for each outside line and listen for a dial tone.
6Test the extensions by doing the following:
 Plug a system telephone into the first extension jack on each module.
 Press the line button on the telephone for each outside line and listen for 
a dial tone.
7Connect modular telephone cords to the extension jacks, starting at the top 
extension jack on the processor module. When that module is full, move to 
the leftmost module. Fill each module before moving on to the next module 
to the right.
8Route each cord through the wire manager on the front of the module.
9Connect the free end of each modular telephone cord to the modular wall 
jacks for system extensions.
If extensions are not wired to any modular jacks, call a qualified service 
technician. 
						

							  2 Installing Your System
 Installing the Cover 17 Quick Reference Guide
10Gather the line and extension cords hanging below the wire managers of 
the first two modules, and twist-tie or wire-wrap them. Repeat for the 
remaining cords. For the 5-slot carrier, place each bundle of wires in the 
indentations cut out of the bottom edge of the carrier.
Installing the Cover
If you have a 5-slot carrier in a system of Release 3.0 or earlier, it is important to 
install the cover to keep the modules dust-free and properly seated, and the 
system working efficiently. Install the cover for the 5-slot carrier by following 
these steps:
1To cover the modules, grasp the upper edges of the cover and hold it 
squarely over the control unit. 
2Place the cover over the modules and make sure it fits firmly in place.
3Insert the #6 screw into the tab on the lower front of the cover. Tighten the 
screw.
Installing Telephones
After you have installed the control unit and have connected the line and 
extension cords, you are ready to install the telephones. Installing the telephones 
includes assembling, connecting, and testing the telephones. As desired, you 
also can connect an Intercom Autodialer to system telephones at operator 
extensions. See the PA R T N E R
 Advanced Communications System Installation, 
Programming, and Use guide and the documentation that comes with the 
telephone. 
						

							 2 Installing Your System
18 Connecting Auxiliary EquipmentQuick Reference Guide
Connecting Auxiliary Equipment
You can connect many types of telecommunications devices to your system 
without expensive adapters or additional telephone lines–for example, 
answering machines, credit card scanners, and fax machines. Many tip/ring, 
single-line devices work with the system regardless of the manufacturer. See the 
PARTNER Advanced Communications System Installation, Programming, and 
Use guide for fur ther details about connecting auxiliary equipment, including 
voice messaging systems. 
						

							 Overview 19
3 Setting Up Your System
Overview
This chapter explains the basics of programming and the programming of 
features involved in the setup of the system, including the programming of a 
voice messaging system. Refer to the PARTNER Advanced Communications 
System Installation, Programming, and Use guide for more detailed 
programming information.
System Programming Basics
After the control unit is installed, you set up the system by using a combination of 
the following two types of programming. Use the System Planning Guide when 
programming. 
System Programming allows you to customize the system to meet the 
needs of your business. When the system is first installed, it uses factory 
settings that reflect the most commonly used options. You can change 
system settings as needed. 
You can perform System Programming from extension 10 or extension 11. 
Because an extension cannot be in programming mode and handle calls at 
the same time, you should use extension 11 for programming. By doing so, 
you can program without disrupting call handling at extension 10.  
						

							 3 Setting Up Your System
20 System Programming BasicsQuick Reference Guide
Telephone Programming allows telephones to be customized to meet 
individual users’ needs. There are two types of Telephone Programming, 
depending from where you program.
– Centralized Telephone Programming–programming individual 
telephones from extension 10 or 11.
– Extension Programming–programming an individual system 
telephone from the extension to which it is connected. 
You need a system display telephone for System and Centralized Telephone 
Programming. If you have any 34-button telephones in the system, you must use 
a 34-button display telephone to program since an 18-button telephone cannot 
be used to program a 34-button telephone. Also, if your system has both 
PARTNER and MLS telephones, you should use a PARTNER display telephone 
at the programming extension.
Endeavor telephones are supported in PARTNER ACS Release 5.0 or later 
when an Endeavor 362EC module is installed in the carrier. The Endeavor 
telephones are programmed the same as PARTNER-34D, -18D, -18, and -6 
telephones and have the same button layouts. 
The PARTNER ACS Release 3.0 or later includes a PCMCIA 
Remote Access PC Card, which is used as follows:
– When you initially insert the PC Card into the PARTNER ACS 
and the system is powered up, the PC Card upgrades the 
existing software to the latest version.
– After you program the system, the card acts as a storage/backup 
device for saving your system settings, which can be used to 
restore the system in case these settings are lost for any reason.
– The card provides remote access to the PARTNER ACS via a 
local or remote personal computer. This requires a modem and 
additional software that must reside on your computer.
If you are installing a voice messaging system with the PARTNER 
ACS, you must assign the voicemail ports to Hunt Group 7 to avoid 
having the voicemail por ts answering all calls immediately.