ATT DEFINITY Communications System Generic 3 Instructions Manual

Agent Call Handling
Issue  3   March 1996
3-87
assign a non-AAS login ID to the skills (that is, not counted as a hunt 
group member or logged-in ACD member) until the ID is logged in. When 
the login ID is logged in, each skill is counted as a hunt group memb er 
towards the system hunt group member limit, the per group member limit, 
and each agent is counted as a logged-in ACD agent.
nHunt Groups (Non-ACD Hunt Groups)
While non-ACD hunt group members are not counted as part of the 
logg e d-in ACD a...

Feature Descriptions
3-88Issue  3   March 1996 
nStroke Count b uttons
nCall Work Code buttons
nVuStats display and buttons
In a ddition to the above, the following items require administration on a 
per-system basis:
nFeature access codes:
— Agent Log-In
— Agent Log-Out
— Manual-In
— Auto-In
— After Call Work
— Auxiliary Work
— Assist
nNumber of digits in log-in identification
Each split must be assigned Forced Entry of Stroke Counts and Call Work Codes 
if agents in that split are to b e required to...

Alphanumeric Dialing
Issue  3   March 1996
3-89
Alphanumeric Dialing
Feature Availability
Alphanumeric Dialing is available with all Generic 3 releases.
Description
Alphanumeric Dialing enhances Data Terminal Dialing by allowing data terminal 
users to place a data call by entering an alphanumeric name. This capability 
makes Data Terminal Dialing both convenient and user-friendly. Instead of 
dialing a long string of numbers, the users can enter a simple alphanumeric 
name.
When an alphanumeric name is...

Feature Descriptions
3-90Issue  3   March 1996 
Interactions
The following feature interacts with the Alphanumeric Dialin g feature.
nData Call Setu p
Alphanumeric Dialing enhances Data Terminal Dialing by allowing a data 
terminal user to place a data call by entering an alphanumeric name.
Administration
Alphanumeric Dialing is administered by the System Manager. In add ition to 
those items listed in the Data Call Setup feature description, elsewhere in this 
chapter, alphanumeric names and associated...

Alternate Facility Restriction Levels (AFRL)
Issue  3   March 1996
3-91
Alternate Facility Restriction Levels 
(AFRL)
Feature Availability
This feature is available with Generic 3rV1 and all Generic V2 and later releases.
Description
This feature allows the DEFI NI TY Com munications System to adjust facility 
restriction levels for devices (lines or trunks) as well as authorization c odes within 
a given system.
Alternate Facility Restriction Levels provides an alternate mode of o peration than 
that...

Feature Descriptions
3-92Issue  3   March 1996 
nThe perspective of the attendant who must enable or disable the AFRL 
feature for the system.
Terminal User Perspective
In g eneral, persons who desire to make outgoing trunk calls should see no 
changes to their mode of operation. A minor change is the ability or inability to 
make certain calls based upon the administration of the switch at a given time. 
This means that a user may suddenly not be able to make a call that at another 
time of day was able...

Alternate Facility Restriction Levels (AFRL)
Issue  3   March 1996
3-93
trunk. When the AFRL feature is activate d, the FRL for the device shall be the 
AFRL values administered b y the technician. The user has no control over the 
activation or deactivation of the feature, nor the engineering of the AFRL values.
Trunk Originator Case
In this case, the originator is in reality an incoming trunk. Incoming trunk calls c an 
be DID calls to a station, incoming calls on access tie trunks, or the possibility...

Feature Descriptions
3-94Issue  3   March 1996 
Considerations
You need  to consider the impact on your operations when there are sudden 
changes in the calling privileges of your users. You should consider announcing 
the change and preparing your telecommunications department to handle user 
inquiries.
Interactions
AFRL interacts with the Facility Restriction Levels (FRLs) and Traveling Class 
Marks (TCMs) feature by setting up alternate levels to those normally provided 
by FRL. See the Facility...

Alternate Facility Restriction Levels (AFRL)
Issue  3   March 1996
3-95
nFor Status
Error message states that value entered is not active or inactive.
Status must be active or inactive - when invalid status value entered.
Help Messages
There are only two types of help messages returned for the CHANGE AFRL 
screen.
nFor AFRL
Enter a number between 0 through 7.
nFor Status
Either active or inactive.
Initial Values
There are only two field types needing initialization. These are:
nFor AFRL
The initial...

Feature Descriptions
3-96Issue  3   March 1996 
nThe status light associated with all the Alternate Facility Restriction Levels 
(AFRL) feature buttons assigned in the system is lit.
nThe status of the Alternate Facility Restriction Levels (AFRL) feature is set 
to active and can be displayed using either the CHANGE AFRL or 
DISPLA AFRL commands from the administration terminal.
By d epressing the b utton again, the feature is deactivated (also can be activate d 
by technician from the SAT or SAT PC as)...