ATT DEFINITY Communications System Generic 3 Instructions Manual

Answer Detection
Issue  3   March 1996
3-97
Answer Detection
Feature Availability
Answer Detection is available with all Generic 3 releases except G3vs/G3s ABP. 
Description
Improves the accuracy of the call duration in CDR call detail record s by 
detecting the state of outgoing trunk calls that do not receive Network Answer 
Supervision.
A timer is used to d etermine when the called party has answered. Since Network 
Answer Supervision may or may not be sent back, a normal outgoing trunk call 
without...

Feature Descriptions
3-98Issue  3   March 1996 
Considerations
The Answer Detection feature does not accurately detect all types of tones 
especially in countries whose tone schemes are not similar to the US. For a 
normal answered call, the call will usually be correctly classified as answer. 
However, some calls may be misclassified as Fast Busy when they are actually 
answer. Miscellaneous tones, such as the PBX tones (that is, confirmation) will b e 
classified as answer. In addition, loud background...

Attendant Auto-Manual Splitting
Issue  3   March 1996
3-99
Attendant Auto-Manual Splitting
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows the attendant to announce a call or consult privately with the called party 
without being heard by the other party on the call.
This feature is activated automatically when the attendant, active on a call, 
presses the S
TART button, a Hundreds Select button and a Direct Extension 
Selection button (if provided), or a...

Feature Descriptions
3-100Issue  3   March 1996 
Attendant Call Waiting
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows an attendant originated or extend e d calls to a busy single-line voice 
terminal to wait at the called terminal.  The attendant is free to handle other calls.
Attendant Call Waiting is activated for a single-line station whenever an attendant 
originates or extends a call to a busy single-line voice terminal. The attendant 
hears a Call...

Attendant Call Waiting
Issue  3   March 1996
3-101
Considerations
Attendant Call Waiting allows an attendant to originate or extend calls to a busy 
single-line voice terminal while allowing the attendant to handle other calls.  
Since the attendant is able to handle other calls while a c all is waiting, more c alls 
can be answered.
Attendant Call Waiting a p plies only for calls to single-line voice terminals within 
the system. Only one call per voice terminal can wait at a time.
Interactions
The...

Feature Descriptions
3-102Issue  3   March 1996 
nData Privacy
If Data Privacy is activated at the called voice terminal, Attendant Call 
Waiting is denied.
nData Restriction
If Data Restriction is activated at the called voice terminal, Attendant Call 
Waiting is denied.
nDDC and UCD
Calls to a DDC or UCD group do not wait; however, such calls can enter 
the group queue, if provided.
nLoudspeaker Paging Access
If Loudspeaker Paging Access is activated at the called voice terminal, 
Attendant Call...

Attendant Control of Trunk Group Access
Issue  3   March 1996
3-103
Attendant Control of Trunk Group 
Access
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows the attendant to control trunk groups, and prevents voice terminal users 
from directly accessing a controlled trunk group.
Each attendant console has 12 designated Trunk Hundreds Select buttons to be 
used with the Attendant Direct Trunk Group Selection feature. Each console 
may have up to 12 of its...

Feature Descriptions
3-104Issue  3   March 1996 
activates Attendant Control of Trunk Group Access for a specific trunk group 
while a user is waiting in queue for an outside trunk in that trunk group, the call is 
not affected .  The call remains in queue until an idle trunk becomes available, at 
which time the call is connected to that idle trunk.
The attendant deactivates Attendant Control of Trunk Group Access by pressing 
the C
ONT DEACT (Control Deactivate) button followed by the desired Trunk...

Attendant Control of Trunk Group Access
Issue  3   March 1996
3-105
nAttendant Display
When a call redirects to the console because Attendant Control of Trunk 
Group Access is activated, the alphanumeric disp lay identifies the calling 
party and shows that the call has attempted to access a controlled trunk 
group.
nAutomatic Route Selection and Automatic Alternate Routing (ARS/AAR)
Activating Attendant Control of Trunk Group Access removes the 
controlled trunk group(s) from the Automatic Route...

Feature Descriptions
3-106Issue  3   March 1996 
Attendant Direct Extension Selection
With Busy Lamp Field
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows the attendant to trac k extension status (idle or busy) and to place or 
extend calls to extension numb ers assigned to the system without having to dial 
the extension numb er. The attendant can use this feature in two ways:
nUsing standard Direct Extension Selection (DXS) access. If you use an 
attendant...