ATT DEFINITY Communications System Generic 3 Instructions Manual

Attendant Priority Queue
Issue  3   March 1996
3-127
nRedirected Call - A call initially assigned to one attendant, but 
subsequently reassigned to the group because the position has become 
busy.
nAttendant Return Call - A call returned to the attendant after a timeout of 
an extended station or trunk call. Such a call is intend e d to return to the 
attendant who extended it. However, if that console is busy on another 
call, the extended call is returned to the attendant group. This category is 
a...

Feature Descriptions
3-128Issue  3   March 1996 
Priority by Call Type
Wit h DEFI NI TY C o mm unications System G3V4 and later releases, it is possible to 
further define the priority assigned to calls in the Attendant Priority Queue. Calls 
are first assigned a priority level based on one of the twelve priority categories. 
Then, within each priority category, calls are assigned a further priority based on 
call typ e. Then, within each call type, calls are prioritized by time (first-in 
first-out)....

Attendant Priority Queue
Issue  3   March 1996
3-129
Priority Queue feature may reroute an incoming call from an individual attendant 
to the attendant group under some conditions, the routing reason (and hence the 
associated Attendant Priority Queue level) for the call is not typically changed.
nIndividual Attendant Access Call
An Individual Attendant Access (IAA) call requires special handling b y the 
Attendant Priority Queue feature. If the console to which an IAA call is 
directed is in the active...

Feature Descriptions
3-130Issue  3   March 1996 
Note that the ‘‘Emerg ency Call to the Attendant Group’’ category is set as a 
default to the highest level of 1, and all other call categories are set to a lower 
priority of 2. If an attempt is made to change the Emergency Call category from 
the highest priority level, a warning message is displayed on the administration 
terminal.
For instructions for a dministering a Call Type button for an attendant console, see 
Attendant Console of the 
DE FI NITY...

Attendant Recall
Issue  3   March 1996
3-131
Attendant Recall
Feature Availability
This feature is available with all G3 releases.
Description
Allows voice terminal users on a two-party call, or on an Attendant Conference 
call held on the console, to recall the attendant for assistance.
Single-line users p ress the R
EC A LL b utton or flash the switchhook to recall the 
attendant.
Multi-appearance users press the Conference or Transfer button to recall the 
attendant, and remains on the connection when...

Feature Descriptions
3-132Issue  3   March 1996 
Attendant Release Loop Operation
Feature Availability
This feature is available with all G3 releases.
Description
Allows the attendant to hold the connection of any call off the console if 
completion of the call is delayed (such as a call extended to a busy single-line 
voice terminal or to a voice terminal that d oes not answer). This feature frees the 
attendant to handle other calls.
When an incoming call arrives on a call appearance at an attendant...

Attendant Release Loop Operation
Issue  3   March 1996
3-133
nTimed Reminder
Timed reminder tone is provided by this feature.
The Return Call Time-out interval is provided by this feature.
nAttendant Display
Call i dentification is provided by this feature.
Administration
None required.
Hardware and Software Requirements
No a d ditional hardware or software is required. 

Feature Descriptions
3-134Issue  3   March 1996 
Attendant Room Status
Feature Availability
This feature is available with G3V3 and later releases.
Description
Beginning with G3V3, the DEFINITY Communications System offers room status 
access from the attendant console. The Attendant Room Status feature enables 
an attendant to see whether a room is vacant or occupied and what the 
housekeeping status of each room is without having to use a property 
management system (PMS).
Feature History and...

Attendant Room Status
Issue  3   March 1996
3-135
Check-In/Check-Out Status
Check-in/Check-out status is available by pressing the OCC-ROOMS (occupied 
rooms) button on the attendant console. Rooms  are  either  o c cupied or vacant. 
This function enables you to identify which rooms are occupied and which are 
vacant.
NOTE:
The OCC-ROOMS b utton must b e administered on the ‘Attendant Console’ 
form.
When you press the 
OCC-ROOMS button on the attendant console, the console 
enters the...

Feature Descriptions
3-136Issue  3   March 1996 
console display identifies the new status and the DXS lamps indicate the rooms 
that are in the new maid status.
The cleaning status of a room is u p dated when a maid or inspector dial from the 
room and change the status. While the console remains in the Maid Status mode, 
it automatically changes the lamps on the DXS module when a room’s Maid 
Status changes. That is, while the console and DXS lamps display rooms in one 
status, and a room changes to or...