ATT DEFINITY Communications System Generic 3 Instructions Manual

Attendant Display
Issue  3   March 1996
3-117
n — night service — indicates the call was route d to the attendant due to 
night service on a trunk group or hunt group.
na — no answer — indicates an incoming DID call was unanswered for longer 
than the ‘‘no answer’’ timeout value.
p — Call Pickup —  indicates the attendant answered the call via the Call 
Pickup  feature.
pc — Personal Call — indicates the incoming call was placed to the 
attendant’s individual extension, and not to the attendant group.
rt...

Feature Descriptions
3-118Issue  3   March 1996 
sc — Serial Call — indicates the incoming call is a serial call.
Sample Displays
The attendant console has a one-line 40-character alphanumeric display. Some 
typical disp lays follow:
Internal call originated by the attendant:
a=3602
then
a=       TOM BROWN              3062
or
a=       EXT 3602               3602
Outgoing trunk call originated by the attendant:
b =87843541
Where 8 is the trunk access code and 784-3541 is the numb er dialed.
then
b =...

Attendant Display
Issue  3   March 1996
3-119
or
b =      BOB SMITH to  JOYCE THOMAS  d
Where d indicates that Go to Cover was activated by the calling voice terminal 
user.
Incoming trunk call redirected to coverage:
b =    OUTSIDE CALL to  DON SMITH    s
Where s indicates that Send All Calls was activated by the called voice terminal 
user.
Coverage Message Retrieval
IN PROGRESS
then
ME SS A GES  F OR  B ETTY R. SI M S
then
JOE JONES 10/16 11:40a 2 CALL 3124
This message means that Joe Jones called...

Feature Descriptions
3-120Issue  3   March 1996 
Interactions
With the Bridged Call Appearance— Multi-Ap pearance Voice Terminal feature, 
a call from the primary extension number or a bridged call appearance of the 
primary extension number is displayed as a call from the primary extension 
number.
Hospitality
When Hospitality Services are optioned, incoming trunk calls that return to the 
attendant after being extend e d by the attendant to a client room do not have the 
standard return call display...

Attendant Display
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Hardware and Software Requirements
No a d ditional hardware or software is required. 

Feature Descriptions
3-122Issue  3   March 1996 
Attendant Intrusion (Call Offer)
Feature Availability
This feature is available for all G3 switches.
Description
The Attendant Intrusion (Call Offer) feature enables an attendant to enter an 
existing call on either a multifunction station or analog station to offer a new call 
or message to the called party. Upon intrusion, tone may be a p plied if 
administered. Upon the attendant’s release from the intruded call, the calling 
party’s call is held by the...

Attendant Intrusion (Call Offer)
Issue  3   March 1996
3-123
Administration
An Attendant Intrusion button is required at the attendant console. There can be 
only one button per console. If intrusion tone is desired, this must be enabled on 
the ‘‘System Parameter’’ form.
Hardware/Software Requirements
No sp ecial hardware is required for this feature in a stand alone system. 

Feature Descriptions
3-124Issue  3   March 1996 
Attendant Override of Diversion 
Features
Feature Availability
This feature is available with all Generic 3 releases.
Description
Diversion Override enables an attendant to bypass any diversion features 
invoked by and/or associate d with a dialed extension. A diversion feature is any 
feature that, when activated, causes the call to alert at a point d ifferent from the 
dialed station. Specifically, the diversion features are Send All Calls, Call...

Attendant Override of Diversion Features
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Hardware/Software Requirements
No sp ecial hardware requirements exist for this feature. 

Feature Descriptions
3-126Issue  3   March 1996 
Attendant Priority Queue
Feature Availability
This feature is available with all Generic 3 releases. Priority by call type is 
available with G3V4 and later releases.
Description
The Attendant Priority Queue feature handles incoming calls to the attendant 
group or to an individual attendant when the call cannot be imme diately 
terminated to an attendant. These calls are placed in the Attendant Priority 
Queue in an order based on a priority queue level...