Apple Care Protection Plan For IPod

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may be subject to an additional charge. 
(iii)  Direct mail-in service is available for most Covered 
Equipment. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and you 
will ship the Covered Equipment to Apple’s repair service 
location in accordance with its instructions. Once service is 
complete, the Apple repair service location will return the 
Covered Equipment to you. Apple will pay for shipping to 
and from your location if all instructions are followed. 
(iv)  Do-It-Yourself Parts service is available for many Covered 
Equipment parts, allowing you to service your own 
product. If Do-It-Yourself Parts service is available in the 
circumstances, the following process will apply.
(A)  Do-It-Yourself Parts service where Apple requires 
return of the replaced part. Apple may require a credit 
card authorization as security for the retail price of 
the replacement part and applicable shipping costs. 
If you are unable to provide credit card authorization, 
Do-It-Yourself Parts service may not be available to 
you and Apple will offer alternative arrangements for 
service. Apple will ship a replacement part to you with   
						

							22English installation instructions and any requirements for the 
return of the replaced part. If you follow the instructions, 
Apple will cancel the credit card authorization, so you 
will not be charged for the part and shipping to and 
from your location. If you fail to return the replaced part 
as instructed or return a replaced part that is ineligible 
for service, Apple will charge the credit card for the 
authorized amount. 
(B)  Do-It-Yourself Parts service where Apple does not require 
return of the replaced part. Apple will ship you free of 
charge a replacement part accompanied by instructions 
on installation and any requirements for the disposal of 
the replaced part. 
(C)  Apple is not responsible for any labor costs you incur 
relating to Do-It-Yourself Parts service. Should you 
require further assistance, contact Apple at the toll-free 
telephone number listed below. 
Apple reserves the right to change the method by which Apple 
may provide repair or replacement service to you, and your 
Covered Equipment’s eligibility to receive a particular method of 
service, including but not limited to onsite service at any time. 
Service will be limited to the options available in the country 
where service is requested. Service options, parts availability   
						

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and response times may vary according to country. You may be 
responsible for shipping and handling charges if the Covered 
Equipment cannot be serviced in the country it is in. If you seek 
service in a country that is not the country of purchase, you will 
comply with all applicable export laws and regulations and be 
responsible for all custom duties, V.A.T. and other associated 
taxes and charges. For international service, Apple may repair 
or exchange defective products and parts with comparable 
products and parts that comply with local standards. 
d.   Obtaining Repair or Replacement Service. To obtain service under 
this Plan, access the Apple website (www.apple.com/support) 
or call the toll-free telephone number listed below. Telephone 
numbers may vary according to your location. When accessing 
the website, follow the instructions for requesting repair 
service provided by Apple. If calling, an Apple technical support 
representative will answer, request your Plan Agreement Number 
or Covered Equipment serial number, advise you and determine 
what service is necessary for the Covered Equipment. All service is 
subject to Apple’s prior approval. Location of service may vary due 
to your location. Keep your Plan Confirmation document and the 
original sales receipt for your Covered Equipment and your Plan. 
Proof of purchase may be required if there is any question as to 
your product’s eligibility for Plan coverage.  
						

							24English
2.
 Technical Support 
a.   Telephone and Web Support.  Your eligibility for technical support 
begins on the date your Covered Equipment’s complimentary 
technical support expires or the date your Coverage Period begins, 
whichever is later, and terminates at the end of the Coverage 
Period (“Technical Coverage Period”). During the Technical 
Coverage Period Apple will provide you with access to telephone 
technical support and web-based technical support resources. 
Technical support may include assistance with installation, 
launch, configuration, troubleshooting, and recovery (except 
for data recovery), including storing, retrieving, and managing 
files; interpreting system error messages; and determining when 
hardware repairs are required. The scope of technical support 
provided to you will vary according to the Plan you purchased, as 
follows. 
(i)  Under APP, Apple will provide technical support for the 
Covered Equipment, Apple’s operating system software (“Mac 
OS”) and Apple-branded consumer applications pre-installed 
with the Covered Equipment (“Consumer Software”). Apple 
will also provide technical support using the graphical 
user interface for server administration and network 
management issues on Apple’s operating system server 
software (“Mac OS Server”) pre-installed on a Mac. Apple will 
provide support for the then-current version of the Mac OS,   
						

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Mac OS Server and Consumer Software, and the prior Major 
Release. For purposes of this section, “Major Release” means a 
significant version of software that is commercially released 
by Apple in a release number format such as “1.0” or “2.0” and 
which is not in beta or pre-release form.
(ii)  Under APP for iPod, Apple will provide technical support for 
the Covered Equipment, iPod OS and software applications 
that are pre-installed with the Covered Equipment (both 
referred to as “iPod Software”) and connectivity issues 
between the Covered Equipment and a supported computer, 
meaning a computer that meets the Covered Equipment’s 
connectivity specifications and runs an operating system that 
is supported by the Covered Equipment. Apple will provide 
support for the then-current version of the iPod Software, 
and the prior supported Major Release.
(iii)  Under APP for Apple Display, Apple will provide technical 
support for the Covered Equipment and connectivity issues 
between the Covered Equipment and a supported computer, 
meaning a computer that meets the Covered Equipment’s 
connectivity specifications and runs an operating system 
that is supported by the Covered Equipment. Apple will 
provide support for the then-current version of the operating 
system that it provides connectivity assistance for under APP   
						

							26English for Apple Display, and the prior supported Major Release. 
(iv)  Under APP for Apple TV, Apple will provide technical 
support for the Covered Equipment, software applications 
that are pre-installed with the Covered Equipment 
(“Apple TV Software”) and connectivity issues between 
the Covered Equipment, a supported computer and a 
supported television. Apple will provide support for the 
then-current version of the Apple TV Software and the 
prior supported Major Release. For purposes of this section, 
a “supported computer” means a computer that meets 
the Covered Equipment’s connectivity specifications 
and runs an operating system that is supported by the 
Covered Equipment, and a “supported television” means a 
television that meets the Covered Equipment’s connectivity 
specifications. 
b.   Limitations. The Plan does not cover: 
(i)  Your use of the Mac OS and Consumer Software as server-
based applications; 
(ii)  Issues that could be resolved by upgrading software to the 
then current version; 
(iii)  Your use of or modification to the Covered Equipment, the 
Mac OS, iPod Software, Apple TV Software or Consumer 
Software in a manner for which the Covered Equipment or   
						

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software is not intended to be used or modified; 
(iv)  Third-party products or their effects on or interactions with 
the Covered Equipment, the Mac OS, Mac OS Server, iPod 
Software, Apple TV Software or Consumer Software; 
(v)  Your use of a computer or operating system under APP for 
iPod that is unrelated to iPod Software or connectivity issues 
with the Covered Equipment;
(vi)  Your use of a computer or operating system under APP for 
Apple Display that is unrelated to connectivity issues with 
the Covered Equipment; 
(vii)  Your use of a computer or operating system under APP 
for Apple TV that is unrelated to Apple TV Software or 
connectivity issues with the Covered Equipment; 
(viii)  Apple software other than the Mac OS, Mac OS Server, 
iPod Software, Apple TV Software or Consumer Software as 
covered under the applicable Plan; 
(ix)  Mac OS software for servers, except when using the graphical 
user interface for server administration and network 
management issues on Mac OS Server pre-installed on a Mac;  
(x)  Mac OS software or any Apple-branded software designated 
as “beta”, “prerelease,” or “preview” or similarly labeled 
software;   
						

							28English(xi) 
Third-party web browsers, email applications, and Internet 
service provider software, or the Mac OS configurations 
necessary for their use, or 
(xii)  Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment. 
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free telephone number listed below. The Apple 
technical support representative will provide you technical 
support. Apple’s hours of service are described below. Apple 
reserves the right to change its hours of technical service and 
telephone numbers at any time. Web-based support resources are 
offered to you at the Apple website (www.apple.com/support).
3.  Your Responsibilities 
To receive service or support under the Plan, you agree to comply  with the following 
a.   Provide your Plan Agreement Number and serial number of the 
Covered Equipment; 
b.   Provide information about the symptoms and causes of the 
problems with the Covered Equipment; 
c.   Respond to requests for information, including but not limited 
to the Covered Equipment serial number, model, version of the 
operating system and software installed, any peripherals devices   
						

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connected or installed on the Covered Equipment, any error 
messages displayed, actions taken before the Covered Equipment 
experienced the issue and steps taken to resolve the issue;
d.   Follow instructions Apple gives you, including but not limited 
to refraining from sending Apple products and accessories that 
are not subject to repair or replacement service and packing the 
Covered Equipment in accordance with shipping instructions; and 
e.   Update software to currently published releases prior to seeking 
service.
4.  Limitation of Liability 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO 
CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER 
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING 
BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, 
OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO 
MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, 
PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM 
APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT 
PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS 
EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT 
OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE 
ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT   
						

							30EnglishWARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED 
EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, 
AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. 
FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF 
CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS 
CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND 
REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO 
THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS 
MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, 
TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY 
OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE 
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL 
DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT 
APPLY TO YOU. 
5.  Cancellation 
You may cancel this Plan at any time for any reason. If you decide to 
cancel either call Apple at the telephone number below, or send or 
fax written notice with your Plan Agreement Number to AppleCare 
Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number 
512-6748125). A copy of the Plan’s original proof of purchase must 
accompany your notice. Unless local law provides otherwise, if you 
cancel within thirty (30) days of your Plan’s purchase, or receipt of 
these Terms and Conditions, whichever occurs later, you will receive