Apple Care Protection Plan For IPod

AppleCare 
Protection Plan
Getting Started Guide
for iPod  

Contents
5 Fact Sheet
8  Quick Reference Guide
14  Terms and Conditions
44  Fiche d’informations
47  Guide de référence rapide
52  Modalités 

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English
AppleCare Protection Plan for iPod
Fact Sheet
Service and support from the people who know your iPod best
The AppleCare Protection Plan for iPod extends the complimentary 
coverage on your iPod to up to two years
* of world-class support. The 
plan provides access to iPod experts and gives you anytime access to 
web-based resources at www.apple.com/support/ipod/. If your iPod 
or the included accessories need service, Apple will repair or replace 
them.
**
Coverage information
This...

6English
Technical support options
If you experience difficulties with your iPod, refer to the Quick Reference 
Guide for troubleshooting tips. If you are not able to resolve the issue, 
AppleCare representatives can help troubleshoot your iPod and its 
connection with iTunes. Apple technical support contact information 
and hours of operation are listed in the Quick Reference Guide. Under 
the AppleCare Protection Plan for iPod, Apple offers the same complete 
service for both Mac and Windows users.  

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English
Hardware service
This plan extends repair and replacement service from the Apple one-
year warranty to up to two years from your iPod purchase date. This 
plan also extends service coverage to the iPod battery when its capacity 
to hold an electrical charge has depleted fifty percent (50%) or more 
from its original specification.
Either the carry-in or direct mail-in service option may apply when 
you obtain service. Refer to the Quick Reference Guide for additional 
details about obtaining...

8English
Try these simple steps before contacting Apple for help.
If you experience problems with your iPod, try the troubleshooting 
steps below. As a precaution, back up all content on the iPod, including 
photos, videos, contacts, calendar, notes, and any other files on your 
iPod before you perform these steps. 
Verify that you have the latest iTunes.
You can download the latest iTunes. In the U.S., go to www.apple.
com/itunes/download/; in Canada go to www.apple.com/ca/itunes/
download/. You can...

9
English
and search for the AppleCare Knowledge Base articles “iPod: How to 
Find Software Version” by entering HT2188 or “Updating iPod software” 
by entering HT1483.
If your iPod does not turn on
•  Check the Hold switch.
If your iPod does not respond, toggle the Hold switch on and off (set 
it to Hold and then turn it off again). On iPod and iPod nano, sliding 
the switch towards the word “Hold” is on. There is no Hold switch on 
iPod shuffle.  

10English
• 
Charge your iPod.
If your iPod does not respond, you may need to charge it. To charge 
your iPod, connect it to a high-power USB port on your computer 
or to an Apple USB Power Adapter using the cable that came with 
your iPod. The battery status light may change color. For example, 
the status light on iPod shuffle changes from red to orange to green 
as charging progresses. For more information about iPod batteries, 
go to the Apple Support website at www.apple.com/support/ and 
search for...