Apple Care Protection Plan For IPod

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English
• 
iPod shuffle:  Disconnect iPod shuffle from your computer. Move 
your iPod switch to the Off position and wait 5 seconds. Then 
move the switch to the play in order 
 or the shuffle  position. 
•  Restore your iPod.
If your iPod still does not respond after you reset it, you may need 
to restore the software. For more information about restoring 
iPod software, go to the Apple Support website and search for the 
AppleCare Knowledge Base article “Restoring iPod to factory settings” 
by entering HT1339.
If your iPod displays a “Do not disconnect” message
Do not disconnect your iPod when the message “Do not disconnect” 
appears on the iPod screen. Disconnecting while this message appears 
could damage the files on your iPod. To disconnect your iPod from your 
computer, select iPod in the iTunes Source list and click the Eject button.  
						

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On a Mac, you can also drag the iPod desktop icon to the Trash to eject 
it. Windows users can safely “Remove Hardware” from the Windows 
system tray. When it is OK to disconnect the iPod from your computer, a 
large battery icon or the iPod main menu appears. For more information 
about connecting and disconnecting, refer to the documentation that 
came with your iPod.
If you need technical support, repair or replacement service
•  Visit the iPod Support website
The iPod Support website has links to service option availability, iPod 
tutorials, discussions, and other resources that can answer various 
how-to questions. These are available 24 hours a day at www.apple.
com/support/ipod/ in the U.S. and www.apple.com/ca/support/ipod/ 
in Canada.
•  Contact Apple for more assistance
If the steps in this guide do not resolve your issue, contact Apple. 
An Apple representative will ask you for your AppleCare Protection 
Plan for iPod agreement number or your iPod serial number, which is 
engraved on the back of your iPod.  
						

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In the U.S.
  In Canada
800-APL-CARE (800-275-2273)   800-263-3394
Seven days a week  Seven days a week
8:00 
A.M. to 8:00 P.M. Central time*   9:00 A.M. to 9:00 P.M. Eastern time*
* Telephone numbers and hours of operation may vary and are subject 
to change. You can find the most up-to-date local and international 
contact information at www.apple.com/contact/phone_contacts.
html/.  
						

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AppleCare Protection Plan
AppleCare Protection Plan for iPod
AppleCare Protection Plan for Apple Display
AppleCare Protection Plan for Apple TV
Terms and Conditions
Your AppleCare Protection Plan (“APP”), AppleCare Protection Plan 
for iPod (“APP for iPod”), AppleCare Protection Plan for Apple Display 
(“APP for Apple Display”) or AppleCare Protection Plan for Apple TV 
(“APP for Apple TV”), (each referred to herein as the “Plan”) is governed 
by these Terms and Conditions and constitutes your contract with 
the Apple entity described in section 7.l below (“Apple”). Subject to 
these Terms and Conditions, your Plan (i) covers defects for the Apple-
branded product(s) listed in your Plan’s Certificate or Proof of Coverage 
document (“Plan Confirmation”) and the accessories that are contained 
in the product(s) original packaging (“Covered Equipment”), and (ii) 
provides you with access to telephone support and web-based support 
resources for the Covered Equipment. To obtain the Plan Confirmation 
you must register your Plan’s unique agreement or registration number 
(“Plan Agreement Number”) as described in the instructions included in 
the Plan’s packaging. Customers choosing the Auto-Registration option, 
where available, will automatically receive their Plan Confirmation. The   
						

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duration of the Plan (“Coverage Period”) is for the period ending on the 
date specified in your Plan Confirmation. The price of the Plan is listed 
on the Plan’s original sales receipt. 
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will provide both parts and labor, but may 
require you to replace certain readily installable parts yourself, as 
described below. Apple may provide replacement product or parts 
that are manufactured from parts that are new or equivalent to 
new in both performance and reliability. The replacement product 
or parts will be functionally equivalent to the replaced products 
or parts and will assume the remaining coverage under the Plan. 
The products or parts that are replaced become Apple’s property. 
Apple strongly advises you to record as a back up, data and 
software residing or recorded in the Covered Equipment, before 
having the Covered Equipment available for repair or replacement 
services. The scope of support provided to you will vary according 
to the Plan you purchased, as follows.
(i)  Under APP, Apple covers the Covered Equipment and one 
compatible Apple branded display if purchased at the same 
time and registered with a covered Mac computer. An Apple-  
						

							16English branded mouse and keyboard are also covered under APP 
if included with the Covered Equipment (or purchased with 
a Mac mini). An AirPort Extreme Card, an AirPort Express 
or AirPort Extreme Base Station, Time Capsule, an Apple-
branded DVI to ADC display adapter, Apple RAM modules 
and MacBook Air SuperDrive are also covered under APP if 
used with the compatible Covered Equipment and originally 
purchased by you up to two years before your Mac purchase 
or during the term of your APP. If during the Repair Coverage 
Period there is a defect in the materials or workmanship of 
the Covered Equipment or the other covered items described 
above, Apple will at its option, repair or replace the affected 
item. 
(ii)  Under APP for iPod, Apple will, at its option, repair or replace 
the affected Covered Equipment, if (a) during the Repair 
Coverage Period there is a defect in the Covered Equipment’s 
materials or workmanship or, (b) during the Coverage Period, 
the capacity of the covered iPod battery to hold an electrical 
charge has depleted fifty (50%) percent or more from its 
original specification after being fully charged and the 
covered iPod is playing music with all settings reset. 
(iii)  Under APP for Apple Display or APP for Apple TV, Apple 
will, at its option, repair or replace the affected Covered   
						

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Equipment, if during the Repair Coverage Period there is a 
defect in the Covered Equipment’s materials or workmanship. 
An AirPort Extreme Card, an AirPort Express or AirPort 
Extreme Base Station and Time Capsule are also covered 
under APP for Apple TV if used with the Covered Equipment 
and originally purchased by you up to two years before 
your Apple TV or during the term of your APP for Apple TV 
coverage.
b.   Limitations. The Plan does not cover: 
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or maintenance of non-
Covered Equipment (including accessories, attachments, or 
other devices such as external modems) or electrical service 
external to the Covered Equipment; 
(ii)  Damage to the Covered Equipment caused by accident, 
abuse, neglect, misuse (including faulty installation, repair, 
or maintenance by anyone other than Apple or an Apple 
Authorized Service Provider), unauthorized modification, 
extreme environment (including extreme temperature 
or humidity), extreme physical or electrical stress or 
interference, fluctuation or surges of electrical power, 
lightning, static electricity, fire, acts of God or other external 
causes;   
						

							18English(iii) 
Covered Equipment with a serial number that has been 
altered, defaced or removed; 
(iv)  Problems caused by a device that is not the Covered 
Equipment, including equipment that is not Apple-branded, 
whether or not purchased at the same time as the Covered 
Equipment; 
(v)  Service necessary to comply with the regulations of any 
government body or agency arising after the date of this 
Plan; 
(vi)  The provision of replacement equipment during the period 
when the Covered Equipment is being repaired; 
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only covers Covered Equipment that is returned to Apple in 
its entirety; 
(viii)  Cosmetic damage to the Covered Equipment including but 
not limited to scratches, dents and broken plastic on ports; 
(ix)  Consumable parts, such as batteries, except in respect of 
battery coverage under APP for iPod or unless failure has 
occurred due to a defect in materials and workmanship; 
(x)  Preventative maintenance on the Covered Equipment;
(xi)  Defects caused by normal wear and tear or otherwise due to 
normal aging of the product; or   
						

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(xii) 
Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment. When providing repair 
or replacement service, Apple will use reasonable efforts 
to reinstall the Covered Equipment’s original software 
configuration and subsequent update releases, but will 
not provide any recovery or transfer of software or data 
contained on the serviced unit not originally included in the 
Covered Equipment. DURING iPOD SERVICE THE CONTENTS 
OF YOUR iPOD WILL BE DELETED AND THE STORAGE MEDIA 
REFORMATTED. Your iPod or a replacement iPod will be 
returned to you as your iPod was configured when originally 
purchased, subject to applicable updates. Apple may install 
system software (“iPod OS”) updates as part of your service 
that will prevent the iPod from reverting to an earlier version 
of the iPod OS. Third party applications installed on the iPod 
may not be compatible or work with the iPod as a result of 
the iPod OS update. You will be responsible for reinstalling all 
other software programs, data and passwords. Recovery and 
reinstallation of software programs and user data are not 
covered under this Plan. 
c.   Service Options. Apple may provide service through one or more of 
the following options: 
(i)  Carry-in service is available for most Covered Equipment.   
						

							20English Return the Covered Equipment requiring service to an Apple-
owned retail store or an Apple Authorized Service Provider 
location offering carry-in service. Service will be performed 
at the location, or the store or service provider may send the 
Covered Equipment to an Apple repair service location to be 
repaired. Once you are notified that service is complete, you 
will promptly retrieve the product. 
(ii)  Onsite service is available for many desktop computers if 
the location of the Covered Equipment is within 50 miles/80 
kilometers radius of an Apple authorized onsite service 
provider located in the United States or Canada. Onsite 
service is not available for some parts. The service for parts 
that cannot be repaired by onsite service may be repaired 
under Do-It-Yourself Parts service as described below. 
Apple will dispatch a service technician to the location of 
the Covered Equipment. Service will be performed at the 
location, or the service technician will transport the Covered 
Equipment to an Apple Authorized Service Provider or Apple 
repair service location for repair. If the Covered Equipment 
is repaired at an Apple Authorized Service Provider or Apple 
repair service location, Apple will arrange for transportation 
of the Covered Equipment to your location following service. 
If the service technician is not granted access to the Covered 
Equipment at the appointed time, any further onsite visits