Amanda Work Group Administrations 7 Xx Instructions Manual

Chapter 5: Setting Up Mailboxes 111
Screen Calls? 
LockWhen selected or ON and Do Not Disturb is cleared or OFF, Amanda 
says to the caller, “At the tone, please say your name and company.” 
The caller’s response is played to the user when he answers the tele-
phone. The user can accept or reject the call. Lock is the same as for 
Do Not Disturb.
Use Call Screening only with supervised transfers. If Call Screening 
is on and the call is not supervised, the caller is screened but that re-
cording is not...

112 Administering [email protected]/DOS
Message VolumeThe current volume at which messages are played back. The range 
for the volume settings is -8 (softest) to 8 (loudest) for Brooktrout 
voice boards and 1 to 9 for the Amanda Company voice board for 
Norstar. The default volume is 0 for Brooktrout and 5 for the Amanda 
Company voice board for Norstar.
GuestsIndicates the number of guest mailboxes that a user can create. When 
the number is -1 in Amanda standalone, this mailbox cannot access 
the Guest...

Chapter 5: Setting Up Mailboxes 113
Busy Message?
MaxIndicates whether Amanda should use the system busy greeting or 
the custom busy greeting when letting the caller know that the dialed 
extension is busy. The system busy greeting allows the caller to hold 
for the extension by pressing *, which, in turn, causes Amanda to 
play the Busy-Hold music file (about 30 seconds of custom music) 
before trying the extension again. If the extension is still busy, Aman-
da changes her prompt, allowing the caller...

114 Administering [email protected]/DOS
Chains
DoneAfter Amanda finishes processing a mailbox, control is transferred to 
the mailbox specified in the Done Chain. If this field is blank, Aman-
da uses the Done Chain of the company greeting mailbox (generally 
990). This chain normally points to mailbox 991, the caller instruc-
tions mailbox. When not blank, the mailbox specified must both exist 
and share at least one group with the current mailbox.
Chains
RNAIf a dialed extension returns Ring No Answer,...

Chapter 5: Setting Up Mailboxes 115
CreatedThe date and time that the mailbox was created.
SavedThe date and time that the mailbox was last saved. 
Messages CurrentThe total number of messages currently in the mailbox. (The New 
field specifies the number of unheard messages. The Sec field con-
tains the total number of seconds needed to hear this mailbox’s mes-
sages.)
Messages 
MaximumThe maximum number of messages this mailbox has accumulated at 
one time. 
Messages TotalThe cumulative total of...

116 Administering [email protected]/DOS
UrgentThe total number of urgent messages that have been received.  
Mailbox Fields (Continued)
FieldDescription 

Chapter 6:
Notifying Users
Overview
Amanda uses notification records to notify users that they have messages. 
The records tell Amanda to:
 Turn message lights on and off 
 Page users using their pager numbers
 Call users at their homes, off-site locations, or other extensions
 Use an office paging system to locate users
Amanda can also perform a relay page, allowing the caller to reach the user 
without leaving a message. 
If you are running Amanda as a voice server, you use Amanda Administrator 
to...

118 Administering [email protected]/DOS
Selecting a Port for Notification
To select a port for notification, Amanda can use roving, dedicated, or 
restricted notification. You must use dedicated or restricted notification if 
your telephone switching system expects the same port to both turn the 
message light on and turn it off. In this case, only one port should perform 
notification.
The kind of notification is usually set up for you by the person who installed 
the Amanda system. You can change the...

Chapter 6: Notifying Users 119
With restricted notification, there can be some glare. However, all your ports 
can be used for calls. If you select restricted notification, you must indicate 
which port has the highest number.
N
OTE:When using roving or restricted notification, the ports 
should be in a linear hunt group (not a circular hunt group). 
In a linear hunt group, port 1 always rings first, port 2 rings 
only if port 1 is busy, and port 3 only rings if port 1 and port 
2 are both busy. Then...

120 Administering [email protected]/DOS
Managing Notification Records and 
Templates
Notification records are created:
 When the mailbox is created (by copying the notification records 
that already exist in the mailbox on which the new mailbox is based)
 At the same time you create a new template
 By starting with an existing template
Each user can have up to ten notification records.
Many users use exactly the same notification records with the exception that 
their extensions, home telephone...