Amanda Work Group Administrations 7 Xx Instructions Manual

Chapter 5: Setting Up Mailboxes 71
1Names in bold are found in Amanda Administrator; names in italics are found on the Users 
screen for Amanda standalone system. Those in bold and italics have the same name in 
either interface.
2Use Call Screening only with supervised transfers. If Call Screening is on and the call is not 
supervised, the caller is screened but that recording is not played to the user. (An unsuper-
vised transfer has an H token in the mailboxs Extension field. For example, if mailbox...

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Using Mailboxes
Mailboxes generally fall into two categories: personal and informational.
Personal Mailboxes
A user usually has only one extension and, therefore, only one mailbox. That 
mailbox is a personal mailbox.
A personal mailbox stores:
 Messages that are left by callers or other users—until the user deletes 
those messages or until you, as the system administrator, delete the 
mailbox.
 The greetings that are played when the user does not answer his...

Chapter 5: Setting Up Mailboxes 73
When the owner of a mailbox calls Amanda and asks for extension 147, 
Amanda asks for a security code. After accepting the security code, Amanda 
allows the user to listen to messages, change greetings, turn Do Not Disturb 
on and off, and so forth.
Informational Mailboxes
Informational mailboxes provide information via their greetings. For 
example, the company greeting is a greeting from mailbox 990. 
Informational mailboxes can:
 Provide information for callers such...

74 Administering [email protected]/DOS
The Network Settings dialog box appears. Its default settings, which are 
AMANDASERVER for the Server Name and 0 for Local Area Network 
Adapter (LANA), are accurate in most cases. See your network adminis-
trator to be sure.
3. Click OK.
The Administrator Logon dialog box reappears.
4. Type the security code for the system administrator mailbox (mailbox 
999) in the Password text box.
The default security code is 999, but you should change that.
5. Click OK.
The...

Chapter 5: Setting Up Mailboxes 75
 To create a mailbox or a range of mailboxes based on an existing 
mailbox, click Copy…, type the number for the mailbox, type the 
number for the first and last mailbox in the range (these two num-
bers can be the same), click OK, then select one of the newly cre-
ated mailboxes.
The Mailbox window displays information about the selected (or newly 
created) mailbox. 

76 Administering [email protected]/DOS
Using the Menus
MenuCommandDescription
MailboxNew…Creates a new mailbox using the mailbox template 
(normally mailbox 997).
Save…Saves the changes made to the current mailbox.
Delete…Deletes the current mailbox.
Autocreate 
Mailboxes...(Only available when Amanda uses an Amanda 
Company voice board for Norstar) Allows you to 
automatically create mailboxes that correspond to 
the Norstar KSU’s telephone extensions.
MailboxDisplays the Mailbox window.
Auto Schedul-...

Chapter 5: Setting Up Mailboxes 77
Copy…Copies the current mailbox to one or a range of 
mailboxes.
Find…Allows you to search for all mailboxes which match 
certain criteria. Specify the settings to be matched in 
the Mailbox window. (Please note that the search is 
case sensitive.) 
Start Search…Starts a search based on your criteria. Amanda Ad-
ministrator creates a Mailbox List from the mail-
boxes that match your criteria or notifies you that no 
mailbox matches your criteria.
N
OTE:The next and...

78 Administering [email protected]/DOS
Using the Toolbar
The toolbar offers buttons as timesaving alternatives to commands on the 
menu bar:
Creates a new mailbox from the mailbox template (usually mailbox 
997).
Saves the current mailbox. 
Deletes the current mailbox.
Copies the current mailbox to a range of mailboxes.
Go to the previous mailbox.
Go to the next mailbox.
Search for mailbox’s with specific settings.
Displays the Mailbox window.
Displays the Auto Scheduler window.
Displays the Notify...

Chapter 5: Setting Up Mailboxes 79
Creating a Personal Mailbox
If you are running Amanda as a voice server, you create mailboxes using 
Amanda Administrator.You must create a mailbox for each user who will 
receive messages via Amanda. That user does not have to have an onsite 
telephone.
To create a personal mailbox for a user:
1. On the Mailbox menu, click New…. 
The Create Mailbox dialog box appears.
2. Enter the new mailbox then click OK.
Amanda copies the information for the new mailbox from the...

80 Administering [email protected]/DOS
5. Type values in the Extension text box.
The Extension field is perhaps the most important field on the screen. It 
is programmable and determines what extension Amanda dials and so 
forth. For example, for mailbox 122, if you use:
122H
Amanda dials extension 122 and hangs up. This is a blind transfer. 
122 is usually a supervised transfer (depending on the value of the 
dl_suffix option in the .PBX file). See Installing [email protected] 
for more details about...