Amanda Work Group Administrations 7 Xx Instructions Manual
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Chapter 3: Monitoring Amanda 41 To r e s e t a p o r t : 1. Press Ctrl+Home. 2. Press Alt+P. 3. Type the two-digit port number. Port 1 is 01, port 11 is 11, and so forth. To display trace information on the screen: 1. From the Main screen, press Ctrl+Home. The screen blanks and you hear a beep. 2. Press Alt+T to start the trace. Stop the trace by pressing Alt+O or Esc. Resetting the Date and Time You can reset Amanda’s date and time while she is running. To reset the date and time: 1. From the Main...
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42 Administering [email protected]/DOS 3. Type a new time in the Time field using the format displayed on the screen. Then press Enter. Copying Files You can copy files without shutting down Amanda. Using the Main screen, you can copy files: From one location on the system to another To or from a floppy disk To c o p y a f i l e : 1. From the Main screen, press Alt+F. 2. Type the password. (The default is AMandA with only the first two and the last letter capitalized.) The Copy a File screen...
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Chapter 4: Recording the Greetings Calling Amanda To perform the procedures in this chapter you need to use a telephone or Amanda Messenger. The telephone directions are provided here as they work for both voice servers and standalone systems. See [email protected]/DOS Workstation Features for information about how to use Amanda Messenger to record greetings. To record the greetings that callers will hear when they call, you must first: Dial Amanda’s extension Log into the mailbox for which a...
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44 Administering [email protected]/DOS To call Amanda (with integration): 1. Dial Amanda’s call/hunt group pilot number. Amanda automatically logs on to the mailbox for the extension you are using. You are prompted: “Enter your Security Code, finish by pressing #.” 2. Enter the security code for mailbox 990 and press #. (The default secu- rity code for mailbox 990 is 990.) Because the security code is not correct for the mailbox into which Amanda automatically logged you, you are prompted: “That...
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Chapter 4: Recording the Greetings 45 information about having a greeting per port or contact your Amanda marketing partner or solution provider. See “Appendix A: Setup Sheets” on page 213 for greeting worksheets. To record the initial or company greeting: 1. Dial Amanda’s extension and identify yourself as mailbox 990 or whatever mailbox is the equivalent of the Company Greeting mailbox. You should hear Amanda play the top level menu. 2. Press 2 to change the greeting. 3. Press 1 to select Greeting...
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46 Administering [email protected]/DOS Sample Greetings for Mailbox 990 The following greetings show that Amanda can vary how she greets your callers depending on the time of day or the time of year. Greeting 1: Morning Greeting Good morning, thank you for calling Company Name. Play it from 8 A.M. to 12 P.M. Monday through Friday. Greeting 2: Afternoon Greeting Good afternoon, thank you for calling Company Name. Play it from 12 to 5:30 P.M. Monday through Friday. Greeting 3: After-hours Greeting Thank...
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Chapter 4: Recording the Greetings 47 Sample Scheduling Records for Mailbox 990 This section shows how to schedule the sample greetings using either Amanda Administrator or the Auto screen. Using Amanda Administrator If you are running Amanda as a voice server, you use Amanda Administrator to create scheduling records. For more information, see “Creating Scheduling Records” on page 156. The following figures and explanations show how to schedule the four greetings in “Sample Greetings for Mailbox...
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48 Administering [email protected]/DOS The following figure of the Auto Scheduler window shows the settings for the first scheduling record. This record starts greeting 1. Greetings 2 and 3 have similar settings. Notice that you select the time using A.M. and P.M., but that the Scheduler Records list box uses the 24-hour format.
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Chapter 4: Recording the Greetings 49 The next figure shows the Auto Scheduler window and the settings for the records needed to schedule greeting 4 to be played for the Memorial Day weekend, from Friday evening of May 23 until Tuesday morning of May 27. Each of the four records overrides a normally scheduled greeting. To prevent collisions, each record starts one minute later than the greeting it is overriding. You can, of course, disable the usual greetings, create only one record for greeting 4...
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50 Administering [email protected]/DOS The three records for May 26th override the Monday morning use of greeting 1 on May 26, the Monday afternoon use of greeting 2, and the Monday evening use of greeting 3. Their settings are similar to the record shown in the preceding figure. Using the Auto Screen If you are running Amanda as a standalone system, you use the Auto screen to create scheduling records. For more information, see “Creating Scheduling Records” on page 165. The following figures and...