Amanda Work Group 7xx Installation Manual
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Chapter 3: Programming Your KSU 51 1The next-to-the-last port should NOT forward to the last (notification) port. 2The Amanda Company recommends sending these calls to the Norstar Prime Set (live attendant) in the event of a Norstar or Amanda port malfunction. Compact DR5 (616) (continued) Compact DR5 (616)Settings for Amanda Programming Menu General 1st PortMid Ports Last Port . 3. Time and date . 4. Direct-Dial . 5. Capabilities . . Dialing filters . . Set abilities . . . Show set:_3334-3536 . . . . Set filter . . . . Line/set filters . . . . Set lock . . . . Full handsfree . . . . Auto handsfreeYYY . . . . HF answerback . . . . Pickup group . . . . Paging . . . . Page zone . . . . Aux. ringer . . . . Direct-dial . . . . Forward on busy . . . . . Forward toNext (34 )Next1First (33 ) . . . . Forward no answer . . . . . Forward toPrime (21 )2PrimePrime . . . . . Forward delay
52 Installing [email protected]/DOS Compact DR5 (616) (continued) Compact DR5 (616)Settings for Amanda Programming Menu General 1st PortMid Ports Last Port . . . . Allow redirect . . . . Redirect ring . . . . Receive tones . . . . Hotline . . . . Priority call . . Line abilities . . . Line filters . . COS passwords . 6. Service Modes . 7. Passwords . 8. Log Defaults . 9. Call Services C. Set Copy D. System Version
Chapter 4: Other Cards and Devices Installing a LAN Card To use Amanda as a voice server, you must install a LAN card, also called a network interface card (NIC). The card must be NE2000 compatible. If you have any problems with the installation and you purchased the LAN card from The Amanda Company, please contact Customer Service. To install a LAN card: 1. Configure the card. If you purchased your LAN card from The Amanda Company, it is pre- configured for IRQ 10, I/O address 340H, and is to be used with unshielded twisted pair (UTP) cable. These are the default settings. If you purchase another LAN card, use this IRQ and address. Follow that LAN card’s instructions for installation. N OTE:When addressing the LAN card, do not use the area set aside for Amanda Company boards for Norstar. See “Chap- ter 2: Installing Amanda Company Boards” for more infor- mation. 2. If this is a new installation, go to step 3. Otherwise, shut down Amanda and turn off the computer: a. Press Alt+S (if Amanda is running as a standalone) or s (if Amanda is running as a voice server).
54 Installing [email protected]/DOS b. Type in the password. (The default is AMandA with only the first two and the last letter capitalized.) c. Press Enter. d. Press Y (to confirm the shutdown). e. Press Y again (to reconfirm). f. When you reach the DOS prompt C:\AMANDA>, turn the com- puter off. 2. Remove the computer cover and locate an available slot. 3. Remove the back slot cover and install the LAN card. If there is a rear card guide, slide the end of the LAN card into it properly. C AUTION:When installing your LAN card, you must be careful about electrostatic discharges (ESD). Use an ESD-safe environment, a wrist guard, and so on. Otherwise, stat- ic discharge may damage your card. 4. Connect the LAN card to the rest of the network. The Amanda Voice Server sends and receives NetBEUI commands, and can be part of any network that supports NetBIOS over NetBEUI. 5. Reassemble the computer and restart it by turning the power switch on. Using a UPS The Amanda Company strongly recommends the installation of an uninterrupted power supply (UPS) with every Amanda system. It provides clean power to Amanda and keeps the probability of a computer lockup (and the resulting loss of data or even loss of the system) as low as possible. According to some reports, power problems are the primary reason why computers lose data (45.3%). The next closest cause is storm damage at 9.4%. (Human error and sabotage rank eighth with 3.2%.) According to a Bell Laboratories study entitled “The Quality of US Commercial AC Power,” the main categories of AC power irregularities across the nation are sags (or brownouts), power surges, blackouts, and
Chapter 4: Other Cards and Devices 55 overvoltages. The best solution is a UPS, which can handle 99.3% of these power problems. A UPS is a special type of AC power line conditioner. When compared to the other devices available, such as surge suppressors, filters, isolation transformers, tap changing regulators, and voltage regulating transformers, the UPS is rated highest by Bell Laboratories and is relatively inexpensive. The cost of installing a UPS is nominal when compared to the cost of repairing a damaged Amanda system or compared to the loss of confidence from callers and internal Amanda users. For more information about what causes power irregularities and what damage they can do to Amanda, call to be faxed Technical Note 10, “The Importance of a UPS.”
Chapter 5: Installing Amanda Software Running the Installation Program Install Amanda software only after you have: Installed the voice boards. Installed a LAN card. This applies only if you are installing Amanda as a voice server. Follow the installation checklist in “Chapter 2: Installing Amanda Company Boards” to configure the voice boards you use. To start the Amanda installation program: 1. Insert the disk labeled “[email protected]/DOS, Installation Disk 1 of 5” into a floppy disk drive. 2. From the DOS prompt C:\>, type the command: A:\INSTALL (If the disk is in drive B:, use B:\INSTALL B:.) Then press Enter.
58 Installing [email protected]/DOS You see a screen similar to the following: Correct operation of an Amanda Call Processing system depends on accurate time and date settings in the computer. To assure correct operation, please verify these now. Here are the present time and date: Current time is 3:13:04.99p Current date is Tue 01-14-1997 Are these values correct[N,Y]? 3. Type Y for Yes or N for No. If you type Y, proceed to step 4. If you type N, you are prompted for a new date and time, similar to what is shown below. a. Type a new date then press Enter or just press Enter to keep the current date. b. Type a new time then press Enter or just press Enter to keep the current time. Please correct the Time and/or Date now. Current date is Tue 01-14-1997 Enter new date (mm-dd-yy): 01-14-97 Current time is 3:14:36.11p Enter new time:
Chapter 5: Installing Amanda Software 59
Information similar to the following appears on the screen.
This program installs or un-installs [email protected]/DOS
Version 7.xx Revision X on your computer system.
You may press the [Esc] key at any time to stop
the installation.
PLEASE NOTE: This installation stores backup copies of any files
that it overwrites on your hard disk. If after
installing you wish to revert to your previous
system, run this install program again and select
the Un-install ... option.
Press [Esc] to quit, any other key to continue ...
4. Press any key on the keyboard to continue.
An installation, reinstallation, or an update menu appears.
60 Installing [email protected]/DOS INSTALLATION MENU Select the type of installation that you want to be performed. Use the arrow keys to make a selection; then press Enter. Install [email protected]/DOS Version 7.xx Revision X Test the configuration of this system only Exit this installation program now REINSTALLATION MENU [email protected]/DOS Version 7.xx Revision X is already installed on this machine. Select the action that you want to be performed. Use the arrow keys to make a selection; then press Enter. Re-install [email protected]/DOS Version 7.xx Revision X Un-install the existing [email protected]/DOS 7.xx Revision X system Test configuration of this machine only Exit this installation program now