Amanda Work Group 7xx Installation Manual
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Chapter 3: Programming Your KSU 41
Compact ICS (CICS) (continued)
CICS Programming Settings for Amanda
MenuGeneral1st PortMid PortsLast Port
. . Remind delay (R2.0 Only)
. . Directd pickup
. . Page tone
. . Page Timeout
. . Daylight time
. . Call log space
. . Host delay
. . Link time
. . AlarmSet
. . Set relocationN
. Direct-dial
. CAP assignment
. Access codes
. . Line pool codes
(typically 9, 8, or 7)
. . . Line pool A
(letter from A-O)9
. . Park prefix
. . Extrnl code9
. . Direct-dial
. . Auto DN
. . DISA DN
42 Installing [email protected]/DOS Compact ICS (CICS) (continued) CICS Programming Settings for Amanda MenuGeneral1st PortMid PortsLast Port . Auto AttendantOFF . Remote access . Rec’d # length . DN length Telco features Software Keys Hardware Maintenance
Chapter 3: Programming Your KSU 43 1Do this for each line to be accessed by Amanda.2A Line Pool must be built and assigned to Amanda. Use a letter from A-O. Modular DR5 (824) Modular DR5 (824) Settings for Amanda Programming MenuGeneral1st PortMid PortsLast Port A. Configuration . 1. Trk/Line Data . . Show line:_1 . . . . Line001 . . . . Line002 . . . . Line003 , etc. . . . Trunk Data . . . . Line001 . . . . Trunk modeSuper . . . . Ans mode . . . . Dial modeTone . . . . Full AutoHold . . . Line Data . . . . Line typePoolA2 . . . . Prime set . . . . Aux. Ringer . . . . Auto privacy
44 Installing [email protected]/DOS 1 This is the typical DN value for the first port of a 4-port Amanda.2These are the typical DN values associated with Amanda’s middle (second through next-to-last) ports.3This is the typical DN value associated with Amanda’s last port (i.e. notification port).4ADD all lines to be answered by Amanda.5DRT to prime calls are not compatible with Amanda if the lines have names other than the Norstar default names. Check with The Amanda Company for more details if you need to set DRT to prime to Y. 6This value must be higher than the number of rings Amanda waits for answer (forward delay) while super- vising a call transfer. 7This value must be higher than the number of rings Amanda waits for answer (forward delay) while super- vising a call transfer. Modular DR5 (824) (continued) Modular DR5 (824) Settings for Amanda Programming MenuGeneral1st PortMid PortsLast Port . 2. Line Access . . Show set:_2411242-24322443 . . . Line AssignmentAll4NoneNone . . . Answer DNs . . . RingingRingNo RingNo Ring . . . Line pool access . . . . Line Pool ANNY . . . Intercom keys111 . . . Prime LineI/CI/CI/C . 3. Call Handling . . Held reminder . . DRT to primeN5 . . DRT delayx6 . . Trnsfr callbkx7 . . Park prefix . . Park timeout . . Camp timeout . . Directd pickup . . On hold
Chapter 3: Programming Your KSU 45 Modular DR5 (824) (continued) Modular DR5 (824) Settings for Amanda Programming MenuGeneral1st PortMid PortsLast Port . 4. Miscellaneous . . Backgrnd music . . Direct-dial # . . DISA DN . . Auto DN . . Alarm set . . CAP Assignment . . Link time . . Set relocationN . . Host delay . . Supervision . . External code9 . . Line pool codes . . . Line pool A9 . . Installer pswd . 5. System Data
46 Installing [email protected]/DOS 1This is the typical DN value for the first port of a 4-port Amanda.2These are the typical DN values associated with Amanda’s middle (second through next-to-last) ports.3This is the typical DN value associated with Amanda’s last port (i.e. notification port).4Be sure to add a mailbox in Amanda for each Amanda port, using this name as the Set Name. Modular DR5 (824) (continued) Modular DR5 (824) Settings for Amanda Programming MenuGeneral1st PortMid PortsLast Port B. General admin . 1. Sys speed dial . 2. Names . . Set names . . . Show set:_2411242-24322443 . . . . 241, 242, 243 , etc.AMANDA14AMANDnnAMANDnn . . Line names . 3. Time and date . 4. Direct-Dial . 5. Capabilities . . Dialing filters . . Rem access pkgs . . Set abilities . . . Show set:_241242-243244 . . . . Set filters . . . . Line/set filters . . . . Set lock . . . . Full handsfree . . . . Auto handsfreeYYY . . . . HF answerback . . . . Pickup group
Chapter 3: Programming Your KSU 47 1The next-to-the-last port should NOT forward to the last (notification) port. 2The Amanda Company recommends sending these calls to the Norstar Prime Set (live attendant) in the event of a Norstar or Amanda port malfunction. Modular DR5 (824) (continued) Modular DR5 (824) Settings for Amanda Programming MenuGeneral1st PortMid PortsLast Port . . . . Paging . . . . Page zone . . . . Aux. Ringer . . . . Direct-dial . . . . Forward on busy . . . . . Forward toNext (242)Next1241 . . . . Forward no answer . . . . . Forward toPrime (221)2Prime (221)Prime (221) . . . . . Forward delay . . . . Allow redirect . . . . Redirect ring . . . . Hotline . . . . Priority call . . Line abilities . . COS passwords . 6. Service Modes . 7. Passwords . 8. Log Defaults . 9. Call Services C. Set Copy D. Maintenance
48 Installing [email protected]/DOS 1Do this for each line to be accessed by Amanda.2A Line Pool must be built and assigned to Amanda. Use a letter from A-C.3This is a typical value for a 4-port Amanda and a Norstar with no expansion cartridge. If you have an expanded CICS, the last four ports are 41 through 44. 4These are the typical DN values associated with Amanda’s middle (second through next-to-last) ports.5This is the typical DN value associated with Amanda’s last port (i.e. notification port).6ADD all lines to be answered by Amanda. Compact DR5 (616) Compact DR5 (616)Settings for Amanda Programming Menu General 1st PortMid Ports Last Port A. Configuration . 1. Trk/Line Data . . Show line:_1 . . . Trunk Data . . . . Trunk mode . . . . Dial modeTone . . . . Full AutoHold . . . Line Data . . . . Line typePoolA2 . . . . Prime set . . . . Aux. Ringer . . . . Auto privacy . 2. Line Access . . Show set:_33334-354365 . . . Line AssignmentAll6NoneNone . . . Answer DNs
Chapter 3: Programming Your KSU 49 1For a tenant service, Amanda’s integration patterns require three digits in the name for each line. For exam- ple, Line01 might be renamed Line001 or Line888, with mailbox 1 or mailbox 888 as the Company Greet- ing mailbox for that line. For more information, see “Sharing Amanda” on page 121. 2DRT to prime calls are not compatible with Amanda if the lines have names other than the Norstar default names. Check with The Amanda Company for more details if you need to set DRT to prime to Y. 3This value must be higher than the number of rings Amanda waits for answer (forward delay) while super- vising a call transfer. 4This value must be higher than the number of rings Amanda waits for answer (forward delay) while super- vising a call transfer. Compact DR5 (616) (continued) Compact DR5 (616)Settings for Amanda Programming Menu General 1st PortMid Ports Last Port . . . Ringing . . . . Line011RingNo RingNo Ring . . . . Line02 , etc.RingNo RingNo Ring . . . Line pool access . . . . Line Pool ANNY . . . Intercom keys111 . . . Prime lineI/CI/CI/C . 3. Call Handling . . Held reminder . . DRT to primeN2 . . DRT delayx3 . . Trnsfr callbkx4 . . Park prefix . . Park timeout . . Camp timeout . . Directd pickup . . On hold . 4. Miscellaneous . . Backgrnd music . . Direct-dial #
50 Installing [email protected]/DOS 1This is Amanda’s notification port. 2Be sure to add a mailbox in Amanda for each Amanda port, using this name as the Set Name.3For a tenant service (in which different lines are answered by different companies or departments, each of which has its own Company Greeting), use this feature to change line names such as Line01 to something like Line001 or Line888. For a tenant service, Amanda’s integration patterns require three digits in the name for each line. For example, If Line01 is renamed Line888, then mailbox 888 must be the Company Greeting mailbox for the corresponding company or department. For more information, see “Sharing Amanda” on page 121 . Compact DR5 (616) (continued) Compact DR5 (616)Settings for Amanda Programming Menu General 1st PortMid Ports Last Port . . Link time . . Set relocationN . . Host delay . . Supervision . . External code9 . . Line pool codes . . . Line Pool A9 . . Installer pswd . 5. System Data . . Individual DNs . . . Old DN21 . . . New DN361 B. General admin . 1. Sys speed dial . 2. Names . . Set names . . . Show set:_3334-3536 . . . . 33 , 34 , 35 , etc.AMANDA12AMANDnnAMANDnn . . Line names3