Amanda Work Group 7xx Installation Manual
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Chapter 8: Configuring Amanda 101 5) Do you want direct messages to play the Name/Extension recording instead of the mailbox’s greeting? (A direct message is left in a user’s mail box without attempting to ring that user. By default, Amanda plays the mailbox’s greeting. The Name/ Ext recording is shorter than the mailbox’s greeting.)YESIn the Setup utility, select System Configuration Options→ General Configuration→ Incoming Calls. Amanda parameter is short_direct_ sendSelect the Play User’s Name and Ex- tension Recording option. NOSelect the Play User’s Greeting option (which is the default). 6) Do you want Amanda to answer all incoming calls or only answer when the operator cannot get to the phone within a certain number of rings? (This decision can vary from port to port.)ALL CALLSIn the Setup utility, select System Configuration Options→ Advanced Configuration→ Per Port. Amanda parameter is n_ringsSet N_RINGS to 1 for each port. This is a per port setting. The default is one ring on each port. (Amanda is being set up as a primary attendant.) AFTER x RINGS What is x?Set N_RINGS to x for each port, where x in the number of rings. This is a per port setting. (Amanda is being set up as a second- ary attendant.) 7a) Do you want users and callers to be able to listen to, rerecord, or cancel messages and greetings that they create?YESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is end_rec_menu record_menuSet the Allow Listening To… check box to T for True, which is the default. NOSet the Allow Listening To… check box to F for False. 7b) Do you want users and callers to hear a prompt before they start re- cording or just the beep? The prompt is “Begin recording at the tone. Finish by pressing # or hanging up.”PROMPT and BEEPIn the Setup utility, select System Configuration Options→ Advanced Configuration→ General. Amanda parameters are begin_rec_prompt record_menu Set begin_rec_prompt to T for True, which is the default. Set record_menu to T for True, which is the default. BEEP ONLYSet begin_rec_prompt to F for False. Set record_menu to T for True, which is the default.. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
102 Installing [email protected]/DOS 8) When a user listens to messages, should Amanda start with his first new (unheard) message or the first message in his message list (wheth- er heard or unheard)?NEXT NEW MESSAGEIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is play_new_firstSet the Play Next New Message check box to T for True. FIRST MES- SAGE IN LISTSet the Play Next New Message check box to F for False, which is the default. 9) What time stamp should a for- warded message have? You can use the time the message was recorded or the time the message was for- warded. (When you use the time that the message was recorded, the person receiving the forwarded message may think delivery was slow and be confused—unless the person forwarding the message adds a comment.)TIME RE- CORDEDIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is timestamp_ forwardsSelect the Time Originally Recorded option, which is the default. TIME FOR- WARDEDSelect the Time Forwarded option. 10) Do you want Amanda to tell the user the date and time a message was recorded before playing the message? This option can be modified for each user.YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Options group box, select the Play Date & Time check box. NOFrom the Options group box, clear the Play Date & Time check box. N OTE: A user can always get the message date/time by press- ing 74 during the message even if this option is set to NO. 11) If YES to 10, do you want Amanda to say ‘today’ and ‘yester- day’ instead of the exact date? This option is set for all users.YESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is abbreviate_datesSelect the Amanda Says “Today” And “Yesterday” For Dates option, (which is the default). NOSelect the Amanda Always Says Full Date option. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
Chapter 8: Configuring Amanda 103 12) How many times should the telephone ring before Amanda de- cides the user is unavailable? (After these rings, Amanda takes a message, reroutes the call, or does whatever she is configured to do for Ring No Answer.)1 2 3 4 5 6 7 8 9From the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List di- alog box that appears.In the Options group box, the current default for Adjust Maximum Rings is 0, which means 4 rings. If the circled number is not 4, select the Adjust Maximum Rings check box and enter the circled number into the text box. C AUTION: If you are using the U to- ken in Extension fields (to perform a partially supervised transfer), Maxi- mum Rings must be set to 1. 13) Do you want users to be able to turn Do Not Disturb on and off?YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Options group box, clear the Do Not Disturb Lock check box. NOFrom the Options group box, select the Do Not Disturb Lock check box. 14) Do you want Do Not Disturb initially ON or initially OFF?ONFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears. From the Options group box, select the Do Not Disturb check box. OFFFrom the Options group box, clear the Do Not Disturb check box. 15) Do you want users to be able to turn call screening on and off? (Call screening allows users to ac- cept or reject calls based on who is calling.)YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Options group box, clear the Call Screening Lock check box. NOFrom the Options group box, select the Call Screening Lock check box. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
104 Installing [email protected]/DOS 16) Do you want call screening ini- tially ON or initially OFF?ONFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List di- alog box that appears.From the Options group box, select the Call Screening check box. OFFFrom the Options group box, clear the Call Screening check box. 17) Do you want callers to be able to leave messages for the users they call? YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Messages group box, select the Store check box and enter number of seconds for each message into the Maximum Length text box. NOFrom the Messages group box, clear the Store check box. If the Copy Messages To text box has a mailbox different from none, do the following: 1. Select the Copy Messages To check box. 2 Type none in the Copy Messages To text box. 3 Clear the Copy Messages To checkbox. 18) Do you want everyone to use the same greeting (and in the same voice) when the telephone is not an- swered? (NO allows each user to create his own greeting.)YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Personal Greetings group box, select the RNA Lock check box. NOFrom the Personal Greetings group box, clear the RNA Lock check box. Each user should record a greeting and a Name/Extension recording. Until a user records these, the system greeting and Name/Extension recording are used. When the user records Greeting 1, the Current Greeting setting chang- es from 0 to 1 automatically. The user may also control what greeting is used. ([email protected]/DOS pro- vides 7 greetings per mailbox.) Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
Chapter 8: Configuring Amanda 105 19) If YES to 18, do you want to use Amanda’s system greeting or a company-wide custom greeting when a telephone is not answered? (The system greeting is Please leave a message for followed by the system or custom Name/Exten- sion recording.)SYSTEMFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Personal Greetings group box, click the button after the RNA box. The Greeting List dialog box appears. Select System and click OK. From the Greeting List dialog box that appears, select System. CUSTOMFrom the Personal Greetings group box, click the button after the RNA box. When the Greeting List di- alog box appears, select 1. In the corresponding Max. Length text box, enter the number of seconds for the custom recording. To create a company-wide custom greeting, record a greeting for some mailbox (e.g., 445), then use DOS on the Amanda server after shutdown to copy it (e.g., C:\VMB.DB\5\% \GRT1.VOX ) as GRT1.VOX for each mailbox assigned to a user. For 3-digit extensions that start with 2, use: COPY custom_grt C:\VMB.DB\?\2??\GRT1.VOX For 4-digit extensions that start with 4, use: COPY custom_grt C:\VMB.DB\?\4???\GRT1.VOX (Here, custom_grt is C:\VMB.DB\5\%\GRT1.VOX .) Update the mailbox template (997) be- fore you create the other mailboxes. Use the COPY command shown above after the IDs have been created. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
106 Installing [email protected]/DOS 20) If callers are permitted to hold when a user extension is BUSY (see question 3), do you want everyone to use the same greeting (and in the same voice)?(NO allows each user to create his own busy greeting.)YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Personal Greetings group box, select the Custom Busy Lock check box. NOFrom the Personal Greetings group box, clear the Custom Busy Lock check box. Set the Custom Busy Max. Length to a number greater than zero, such as 45. Each user should record a busy greet- ing. Until a user records his busy greeting, the system busy greeting is used. The user may also control what busy greeting is used. 21) If YES to 20, do you want to use Amanda’s system busy greeting or a custom busy greeting? (The system busy greeting explains to the caller how to hold for the ex- tension. If the caller presses *, Amanda plays music, then retries the extension. If it is still busy, Amanda changes the prompt: the caller can hold, enter another exten- sion, or leave a message.)SYSTEMFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Personal Greetings group box, clear the Custom Busy check box. CUSTOMFrom the Personal Greetings group box, select the Custom Busy check box. Record the busy message for a mailbox (e.g., 445), then use DOS on the Amanda server after shutdown to copy that message (e.g., C:\VMB.DB\5\% \BUSY.VOX ) as BUSY.VOX for each user’s mailbox. For 3-digit exten- sions that start with 2, use: COPY custom_bsy C:\VMB.DB\?\2??\BUSY.VOX For 4-digit extensions that start with 4, use: COPY custom_bsy C:\VMB.DB\?\4???\BUSY.VOX (Here, custom_bsy is C:\VMB.DB\5\%\BUSY.VOX .) Update the mailbox template (997) be- fore you create the other mailboxes. Use the COPY command shown above after the IDs have been created. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
Chapter 8: Configuring Amanda 107 22) Do you want Amanda to let the user know who the call is for? (This is primarily for people who answer calls for more than one per- son or share a telephone.)YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Options group box, select the Identify Called Party check box. NOFrom the Options group box, clear the Identify Called Party check box. 23) If YES to 22, do you want Amanda to let the user accept or re- ject the call based on who it is for?YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Options group box, select the Call Screening check box. NOUse the settings already specified for Screen Calls and ID Call? in questions 15, 16, and 22. 24) If YES to 23, do you want users to hear: Both who is calling and who the call is for. Only who the call is for.BOTHIn the Setup utility, select System Configuration Options→ Advanced Configuration→ General (Settings). Amanda parameter is modified_call_ screeningSet modified_call_ screening to F for False. ONLY WHO CALL IS FORSet modified_call_ screening to T for True. 25) Do you want to use a system or custom Name/Extension recording? (The system recording says the mailbox number instead of the us- er’s name. For example, if the user’s mailbox is 143, Amanda says “For mailbox 1-4-3.”) N OTE: It is a good idea to have someone with a good voice make a Name/Extension recording for each user, so Amanda identifies users by name on the first day, even if you allow custom name/ extension recording. SYSTEMFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Options group box, clear the Record Name & Extension check box. CUSTOMFrom the Options group box, select the Record Name & Extension check box. Each user should make a recording. Until a user makes his recording, the system recording is used. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
108 Installing [email protected]/DOS 26) Do you want to log information about messages? If YES, the MSG.LOG file will store: The date and time every mes- sage is received The date and time every mail- box is checked for messages along with the DTMF the user enteredYESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. The Amanda parameter is msg_logSet the Log Info About Messages check box to T for True. NOSet the Log Info About Messages check box to F for False, which is the default. 27) Do you want to log information about accesses to mailboxes? If YES, the USER.LOG file will store the date, time, and mailbox when any mailbox is accessed by DTMF. This file can be analyzed for call distributions and accesses by dates, days, and times.YESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. The Amanda parameter is user_logSet the Log Info About User Access check box to T for True. NOSet the Log Info About User Access check box to F for False, which is the default. 28) What password does the admin- istrator want to use for Amanda? (You may not want to write this down, but be sure that it gets reset. The default is AMandA with the first two and the last letter capital- ized.)Write pass- word here.In the Setup utility, select System Configuration Options→ General Configuration→ Password. Amanda parameter is passwordEnter a password which contains no more than eight letters. Passwords are case-sensitive. 29) What language should Amanda use for prompts, such as “Please hold…?” (You can offer information in more than one language, ask for details.)ENGLISH SPANISHIn the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is prompt_filePress F2 and select a language from the drop down list in the Language list box. ENGLISH is the default. If you do not select English, you must also install the prompts for the language. 30) Will Amanda be connected to a printer so that you can print reports?YESIn the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is lpt_portSet the Printer Attached To LPT value to 1. NOSet the Printer Attached To LPT value to 0, which is the default. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
Chapter 8: Configuring Amanda 109 31) Do you want to shut down Amanda for disk maintenance and/ or tape backups?YESIn the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is shutdownSet the Shutdown For Maintenance And Backups check box to T for True. NOSet the Shutdown For Maintenance And Backups check box to F for False. 32) If YES to 31), do you want Amanda to shutdown once a week or everyday?WEEKLY Write a day and a time.In the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is shutdownSelect the Once A Week On [TUE] At [01:30] option. The default is Tuesday at 1:30 A.M.. You can specify a differ- ent day from the TUE drop down list box. You can enter a different time in the 01:30 text box. Time value uses the 24-hour format (HHMM). DAILY Write down the time. Select the Everyday at op- tion and enter the time at HHMM, us- ing the 24-hour format. 33) What words do you want the screen saver to display on the Amanda computer? (Write the words. The default is “Buy more Amandas.)Write a phrase.In the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is advertisingAt the Screen Saver Phrase text box, enter the phrase. Recommended length is up to 30 characters, but max- imum length is 80. 34) When users don’t delete mes- sages, they accumulate. Do you want to get rid of messages that have been listened to and have been around for a long time? Be aware that deleted messages are gone forever.YESIn the Setup utility, select System Configuration Options→ Advanced Configuration→ General. Amanda parameter is purgeSee Action for Question 35. NOSet Amanda parameter purge to 0, which is the default. 35) If YES to 34, write a number of days (from 1 to 99) after which a message that has been heard should be deleted.Write a num- ber (1-99).In the Setup utility, select System Configuration Options→ Advanced Configuration→ General. Amanda parameter is purgeSet purge to x , where x is the num- ber of days (1-90) after being heard that a message is purged. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action
110 Installing [email protected]/DOS 36) Do you want to use the hold music provided by The Amanda Company or hold music and mes- sages of your own?The Amanda CompanyN/AAmanda plays C:\AMAN- DA\HOLD.VOX by default. YOUR OWNThere is no config option or mailbox field for this. To rerecord HOLD.VOX: 1. Shut down Amanda. 2. At the DOS prompt (C:\AMAN- DA), type: COPY HOLD.VOX MU- SIC.VOX so you can use this file later. If you already have a MUSIC.VOX file, use another name. 3. Restart Amanda. 4. Using the telephone, log in to the system administrator mailbox (999), select 8 for the System Ad- ministration menu, then 3 to record the busy-hold music. 5. Make your recording. It becomes the file C:\AMAN- DA\HOLD.VOX and is played by Amanda to callers on hold. 6. If you create HOLD0.VOX, HOLD1.VOX, etc. Amanda plays them after HOLD.VOX if the extension remains busy. Each one is created as HOLD.VOX, and must be changed to HOLDx.VOX with a DOS command: COPY HOLD.VOX HOLDx.VOX Do the recording for the real HOLD.VOX (the first music/ message the caller hears) last. Voice Server Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action