Home > Amanda > Communications System > Amanda Work Group 7xx Installation Manual

Amanda Work Group 7xx Installation Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Amanda Work Group 7xx Installation Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 32 Amanda manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							Chapter 8: Configuring Amanda 101
    5)  Do you want direct messages to 
    play the Name/Extension recording 
    instead of the mailbox’s greeting?
    (A direct message is left in a user’s 
    mail box without attempting to ring 
    that user. By default, Amanda plays 
    the mailbox’s greeting. The Name/
    Ext recording is shorter than the 
    mailbox’s greeting.)YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Incoming Calls.
    Amanda parameter is 
    short_direct_
    sendSelect the Play User’s Name and Ex-
    tension Recording option.
    NOSelect the Play User’s Greeting option 
    (which is the default).
    6)  Do you want Amanda to answer 
    all incoming calls or only answer 
    when the operator cannot get to the 
    phone within a certain number of 
    rings?
    (This decision can vary from port to 
    port.)ALL CALLSIn the Setup utility, select
    System Configuration 
    Options→
    Advanced 
    Configuration→
    Per Port.
    Amanda parameter is  
    n_ringsSet N_RINGS to 1 for each port.
    This is a per port setting. The default is 
    one ring on each port.
    (Amanda is being set up as a primary 
    attendant.)
    AFTER x 
    RINGS
    What is x?Set N_RINGS to x for each port, 
    where x in the number of rings. This is 
    a per port setting.
    (Amanda is being set up as a second-
    ary attendant.)
    7a)  Do you want users and callers  
    to be able to listen to, rerecord, or 
    cancel messages and greetings that 
    they create?YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameter is 
    end_rec_menu 
    record_menuSet the Allow Listening To… check 
    box to T for True, which is the default.
    NOSet the Allow Listening To… check 
    box to F for False.
    7b)  Do you want users and callers  
    to hear a prompt before they start re-
    cording or just the beep?
    The prompt is “Begin recording at 
    the tone. Finish by pressing # or 
    hanging up.”PROMPT and 
    BEEPIn the Setup utility, select
    System Configuration 
    Options→
    Advanced 
    Configuration→
    General.
    Amanda parameters are 
    begin_rec_prompt 
    record_menu Set begin_rec_prompt
     to T for 
    True, which is the default. Set 
    record_menu
     to T for True, which 
    is the default.
    BEEP ONLYSet begin_rec_prompt
     to F for 
    False. Set record_menu
     to T for 
    True, which is the default..
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							102 Installing [email protected]/DOS
    8)  When a user listens to messages, 
    should Amanda start with his first 
    new (unheard) message or the first 
    message in his message list (wheth-
    er heard or unheard)?NEXT NEW 
    MESSAGEIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameter is 
    play_new_firstSet the Play Next New Message check 
    box to T for True.
    FIRST MES-
    SAGE IN 
    LISTSet the Play Next New Message check 
    box to F for False, which is the default.
    9)  What time stamp should a for-
    warded message have? You can use 
    the time the message was recorded 
    or the time the message was for-
    warded.
    (When you use the time that the 
    message was recorded, the person 
    receiving the forwarded 
    message may think delivery was 
    slow and be confused—unless the 
    person forwarding the message adds 
    a comment.)TIME RE-
    CORDEDIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameter is 
    timestamp_
    forwardsSelect the Time Originally Recorded 
    option, which is the default.
    TIME FOR-
    WARDEDSelect the Time Forwarded option. 
    10)  Do you want Amanda to tell the 
    user the date and time a message 
    was recorded before playing the 
    message?
    This option can be modified for each 
    user.YESFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Options group box, select the 
    Play Date & Time check box.
    NOFrom the Options group box, clear the 
    Play Date & Time check box.
    N
    OTE:
    A user can always get the 
    message date/time by press-
    ing 74 during the message 
    even if this option is set to 
    NO.
    11)  If YES to 10, do you want 
    Amanda to say ‘today’ and ‘yester-
    day’ instead of the exact date? This 
    option is set for all users.YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameter is 
    abbreviate_datesSelect the Amanda Says “Today” And 
    “Yesterday” For Dates option, (which 
    is the default).
    NOSelect the Amanda Always Says Full 
    Date option.
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							Chapter 8: Configuring Amanda 103
    12)  How many times should the 
    telephone ring before Amanda de-
    cides the user is unavailable?
    (After these rings, Amanda takes a 
    message, reroutes the call, or does 
    whatever she is configured to do for 
    Ring No Answer.)1       2       3  
    4       5       6  
    7       8      9From the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 
    997 in the mailbox List di-
    alog box that appears.In the Options group box, the current 
    default for Adjust Maximum Rings is 
    0, which means 4 rings.
    If the circled number is not 4, select 
    the Adjust Maximum Rings check box 
    and enter the circled number into the 
    text box.
    C
    AUTION:
      If you are using the U to-
    ken in Extension fields (to perform a 
    partially supervised transfer), Maxi-
    mum Rings must be set to 1.
    13)  Do you want users to be able to 
    turn Do Not Disturb on and off?YESFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Options group box, clear the 
    Do Not Disturb Lock check box.
    NOFrom the Options group box, select the 
    Do Not Disturb Lock check box.
    14)  Do you want Do Not Disturb 
    initially ON or initially OFF?ONFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears. From the Options group box, select the 
    Do Not Disturb check box.
    OFFFrom the Options group box, clear the 
    Do Not Disturb check box.
    15)  Do you want users to be able to 
    turn call screening on and off?
    (Call screening allows users to ac-
    cept or reject calls based on who is 
    calling.)YESFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Options group box, clear the 
    Call Screening Lock check box.
    NOFrom the Options group box, select the 
    Call Screening Lock check box.
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							104 Installing [email protected]/DOS
    16)  Do you want call screening ini-
    tially ON or initially OFF?ONFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 
    997 in the mailbox List di-
    alog box that appears.From the Options group box, select the 
    Call Screening check box.
    OFFFrom the Options group box, clear the 
    Call Screening check box.
    17)  Do you want callers to be able 
    to leave messages for the users they 
    call?  YESFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Messages group box, select 
    the Store check box and enter number 
    of seconds for each message into the 
    Maximum Length text box.
    NOFrom the Messages group box, clear 
    the Store check box.
     If the Copy Messages To text box has 
    a mailbox different from none, do the 
    following:
    1. Select the Copy Messages To 
    check box.
    2 Type none in the Copy Messages 
    To text box.
    3 Clear the Copy Messages To 
    checkbox.
    18)  Do you want everyone to use 
    the same greeting (and in the same 
    voice) when the telephone is not an-
    swered?
    (NO allows each user to create his 
    own greeting.)YESFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Personal Greetings group 
    box, select the RNA Lock check box. 
    NOFrom the Personal Greetings group 
    box, clear the RNA Lock check box.
    Each user should record a greeting and 
    a Name/Extension recording. Until a 
    user records these, the system greeting 
    and Name/Extension recording are 
    used. When the user records Greeting 
    1, the Current Greeting setting chang-
    es from 0 to 1 automatically. The user 
    may also control what greeting is used. 
    ([email protected]/DOS pro-
    vides 7 greetings per mailbox.)
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							Chapter 8: Configuring Amanda 105
    19)  If YES to 18, do you want to use 
    Amanda’s system greeting or a 
    company-wide custom greeting 
    when a telephone is not answered?
    (The system greeting is Please 
    leave a message for followed by 
    the system or custom Name/Exten-
    sion recording.)SYSTEMFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Personal Greetings group 
    box, click the   button after the 
    RNA box. 
    The Greeting List dialog box appears. 
    Select System and click OK.
    From the Greeting List dialog box that 
    appears, select System.
    CUSTOMFrom the Personal Greetings group 
    box, click the   button after the 
    RNA box. When the Greeting List di-
    alog box appears, select 1. 
    In the corresponding Max. Length text 
    box, enter the number of seconds for 
    the custom recording. 
    To create a company-wide custom 
    greeting, record a greeting for some 
    mailbox (e.g., 445), then use DOS on 
    the Amanda server after shutdown to 
    copy it (e.g., C:\VMB.DB\5\%
    \GRT1.VOX
    ) as GRT1.VOX for each 
    mailbox assigned to a user. For 3-digit 
    extensions that start with 2, use:
    COPY 
    custom_grt 
    C:\VMB.DB\?\2??\GRT1.VOX
    For 4-digit extensions that start with 4, 
    use:
    COPY 
    custom_grt 
    C:\VMB.DB\?\4???\GRT1.VOX
    (Here, custom_grt is 
    C:\VMB.DB\5\%\GRT1.VOX
    .)
    Update the mailbox template (997) be-
    fore you create the other mailboxes. 
    Use the COPY command shown 
    above after the IDs have been created.
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							106 Installing [email protected]/DOS
    20)  If callers are permitted to hold 
    when a user extension is BUSY (see 
    question 3), do you want everyone 
    to use the same greeting (and in the 
    same voice)?(NO allows each user 
    to create his own busy greeting.)YESFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Personal Greetings group 
    box, select the Custom Busy Lock 
    check box.
    NOFrom the Personal Greetings group 
    box, clear the Custom Busy Lock 
    check box. Set the Custom Busy Max. 
    Length to a number greater than zero, 
    such as 45.
    Each user should record a busy greet-
    ing. Until a user records his busy 
    greeting, the system busy greeting is 
    used. The user may also control what 
    busy greeting is used.
    21)  If YES to 20, do you want to use 
    Amanda’s system busy greeting or a 
    custom busy greeting?
    (The system busy greeting explains 
    to the caller how to hold for the ex-
    tension. If the caller presses *, 
    Amanda plays music, then retries 
    the extension. If it is still busy, 
    Amanda changes the prompt: the 
    caller can hold, enter another exten-
    sion, or leave a message.)SYSTEMFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Personal Greetings group 
    box, clear the Custom Busy check box.
    CUSTOMFrom the Personal Greetings group 
    box, select the Custom Busy check 
    box. Record the busy message for a 
    mailbox (e.g., 445), then use DOS on 
    the Amanda server after shutdown to 
    copy that message (e.g., 
    C:\VMB.DB\5\%
    \BUSY.VOX
    ) as BUSY.VOX for 
    each user’s mailbox. For 3-digit exten-
    sions that start with 2, use: 
    COPY 
    custom_bsy 
    C:\VMB.DB\?\2??\BUSY.VOX
    For 4-digit extensions that start with 4, 
    use:
    COPY 
    custom_bsy 
    C:\VMB.DB\?\4???\BUSY.VOX
    (Here, custom_bsy is 
    C:\VMB.DB\5\%\BUSY.VOX
    .)
    Update the mailbox template (997) be-
    fore you create the other mailboxes. 
    Use the COPY command shown 
    above after the IDs have been created.
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							Chapter 8: Configuring Amanda 107
    22)   Do you want Amanda to let the 
    user know who the call is for?
    (This is primarily for people who 
    answer calls for more than one per-
    son or share a telephone.)YESFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Options group box, select the 
    Identify Called Party check box.
    NOFrom the Options group box, clear the 
    Identify Called Party check box.
    23)   If YES to 22, do you want 
    Amanda to let the user accept or re-
    ject the call based on who it is for?YESFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Options group box, select the 
    Call Screening check box.
    NOUse the settings already specified for 
    Screen Calls and ID Call? in questions 
    15, 16, and 22.
    24)  If YES to 23, do you want users 
    to hear:
     Both who is calling and who 
    the call is for.
    
    Only who the call is for.BOTHIn the Setup utility, select
    System Configuration 
    Options→
    Advanced 
    Configuration→
     General 
    (Settings).
    Amanda parameter is 
    modified_call_
    screeningSet  modified_call_
    screening 
    to F
     for False.
    ONLY WHO 
    CALL IS FORSet  modified_call_
    screening 
    to T
     for True.
    25)  Do you want to use a system or 
    custom Name/Extension recording?
    (The system recording says the 
    mailbox number instead of the us-
    er’s name. For example, if the user’s 
    mailbox is 143, Amanda says “For 
    mailbox 1-4-3.”)
    N
    OTE:
    It is a good idea to have 
    someone with a good voice 
    make a Name/Extension 
    recording for each user, so 
    Amanda identifies users by 
    name on the first day, even 
    if you allow custom name/ 
    extension recording.
    SYSTEMFrom the Mailbox win-
    dow in Amanda Adminis-
    trator, click the   
    button after the mailbox 
    box. Enter 997 in the 
    mailbox List dialog box 
    that appears.From the Options group box, clear the 
    Record Name & Extension check box.
    CUSTOMFrom the Options group box, select the 
    Record Name & Extension check box. 
    Each user should make a recording. 
    Until a user makes his recording, the 
    system recording is used.
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							108 Installing [email protected]/DOS
    26)  Do you want to log information 
    about messages? If YES, the 
    MSG.LOG file will store:
     The date and time every mes-
    sage is received
     The date and time every mail-
    box is checked for messages 
    along with the DTMF the user 
    enteredYESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    The Amanda parameter is 
    msg_logSet the Log Info About Messages 
    check box to T for True.
    NOSet the Log Info About Messages 
    check box to F for False, which is the 
    default.
    27)  Do you want to log information 
    about accesses to mailboxes? If 
    YES, the USER.LOG file will store 
    the date, time, and mailbox when 
    any mailbox is accessed by DTMF. 
    This file can be analyzed for call 
    distributions and accesses by dates, 
    days, and times.YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    The Amanda parameter is 
    user_logSet the Log Info About User Access 
    check box to T for True.
    NOSet the Log Info About User Access 
    check box to F for False, which is the 
    default.
    28)  What password does the admin-
    istrator want to use for Amanda?
    (You may not want to write this 
    down, but be sure that it gets reset. 
    The default is AMandA with the 
    first two and the last letter capital-
    ized.)Write pass-
    word here.In the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Password.
    Amanda parameter is 
    passwordEnter a password which contains no 
    more than eight letters. Passwords are 
    case-sensitive.
    29)  What language should Amanda 
    use for prompts, such as “Please 
    hold…?”
    (You can offer information in more 
    than one language, ask for details.)ENGLISH
    SPANISHIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is 
    prompt_filePress F2 and select a language from 
    the drop down list in the Language list 
    box. ENGLISH is the default. If you 
    do not select English, you must also 
    install the prompts for the language.
    30)  Will Amanda be connected to a 
    printer so that you can print reports?YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is 
    lpt_portSet the Printer Attached To LPT value 
    to 1.
    NOSet the Printer Attached To LPT value 
    to 0, which is the default.
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							Chapter 8: Configuring Amanda 109
    31)  Do you want to shut down 
    Amanda for disk maintenance and/
    or tape backups?YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is 
    shutdownSet the Shutdown For Maintenance 
    And Backups check box to T for True.
    NOSet the Shutdown For Maintenance 
    And Backups check box to F for False.
    32)  If YES to 31), do you want 
    Amanda to shutdown once a week 
    or everyday?WEEKLY
    Write a day 
    and a time.In the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is 
    shutdownSelect the Once A Week On [TUE] At 
    [01:30] option. The default is Tuesday 
    at 1:30 A.M.. You can specify a differ-
    ent day from the TUE drop down list 
    box. You can enter a different time in 
    the 01:30 text box. Time value uses the 
    24-hour format (HHMM).
    DAILY
    Write down 
    the time. Select the Everyday at  op-
    tion and enter the time at HHMM, us-
    ing the 24-hour format.
    33)   What words do you want the 
    screen saver to display on the 
    Amanda computer? 
    (Write the words. The default is 
    “Buy more Amandas.)Write a 
    phrase.In the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is
    advertisingAt the Screen Saver Phrase text box, 
    enter the phrase. Recommended 
    length is up to 30 characters, but max-
    imum length is 80.
    34) When users don’t delete mes-
    sages, they accumulate. Do you 
    want to get rid of messages that have 
    been listened to and have been 
    around for a long time?
    Be aware that deleted messages are 
    gone forever.YESIn the Setup utility, select
    System Configuration 
    Options→
    Advanced 
    Configuration→
    General.
    Amanda parameter is
    purgeSee Action for Question 35.
    NOSet Amanda parameter purge 
    to 0, 
    which is the default.
    35)  If YES to 34, write a number of 
    days (from 1 to 99) after which a 
    message that has been heard should 
    be deleted.Write a num-
    ber (1-99).In the Setup utility, select
    System Configuration 
    Options→
    Advanced 
    Configuration→
    General.
    Amanda parameter is
     purgeSet purge 
    to x
    , where x is the num-
    ber of days (1-90) after being heard 
    that a message is purged.
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    							110 Installing [email protected]/DOS
    36)  Do you want to use the hold 
    music provided by The Amanda 
    Company or hold music and mes-
    sages of your own?The Amanda 
    CompanyN/AAmanda plays C:\AMAN-
    DA\HOLD.VOX by default.
    YOUR OWNThere is no config option or mailbox 
    field for this. 
    To rerecord HOLD.VOX:
    1. Shut down Amanda. 
    2. At the DOS prompt (C:\AMAN-
    DA), type:
    COPY HOLD.VOX MU-
    SIC.VOX
    so you can use this file later. If 
    you already have a MUSIC.VOX 
    file, use another name.
    3. Restart Amanda.
    4. Using the telephone, log in to the 
    system administrator mailbox 
    (999), select 8 for the System Ad-
    ministration menu, then 3 to 
    record the busy-hold music. 
    5. Make your recording. It becomes 
    the file C:\AMAN-
    DA\HOLD.VOX and is played 
    by Amanda to callers on hold. 
    6. If you create HOLD0.VOX, 
    HOLD1.VOX, etc. Amanda 
    plays them after HOLD.VOX if 
    the extension remains busy. Each 
    one is created as HOLD.VOX, 
    and must be changed to 
    HOLDx.VOX with a DOS 
    command:
    COPY HOLD.VOX 
    HOLDx.VOX
    Do the recording for the real 
    HOLD.VOX (the first music/
    message the caller hears) last.
    Voice Server Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action 
    						
    All Amanda manuals Comments (0)

    Related Manuals for Amanda Work Group 7xx Installation Manual