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Amanda Work Group 7xx Installation Manual

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    							Chapter 8: Configuring Amanda 91
    5)  Do you want direct messages to 
    play the Name/Extension recording 
    instead of the mailbox’s greeting?
     (A direct message is left in a user’s 
    mail box without attempting to ring 
    that user. By default, Amanda plays 
    the mailbox’s greeting. The Name/
    Ext recording is shorter than the 
    mailbox’s greeting.)YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Incoming Calls.
    Amanda parameter is 
    short_direct_sendSelect the Play User’s Name and Ex-
    tension Recording option.
    NOSelect the Play User’s Greeting option 
    (which is the default).
    6)  Do you want Amanda to answer 
    all incoming calls or only answer 
    when the operator cannot get to the 
    phone within a certain number of 
    rings?
    (This decision can vary from port to 
    port.)ALL CALLSIn the Setup utility, select
    System Configuration 
    Options→
    Advanced
    Configuration→
    Per Port.
    Amanda parameter is 
    n_ringsSet N_RINGS to 1 for each port.
    This is a per port setting. The default is 
    one ring on each port.
    (Amanda is being set up as a primary 
    attendant.)
    AFTER x 
    RINGS
    What is x?Set N_RINGS to x for each port, 
    where x in the number of rings. This is 
    a per port setting.
    (Amanda is being set up as a second-
    ary attendant.)
    7) Do you want callers who use the 
    company directory (411) to press * 
    to transfer to the mailbox being de-
    scribed?YESGlobal settings parameter 
    is tmo_dir_
    transfer
    .Set tmo_dir_transfer a number greater 
    than 0. The default is 2.
    NOSet tmo_dir_transfer to 0.
    8a)  Do you want users and callers to 
    be able to listen to, rerecord, or can-
    cel messages and greetings that they 
    create?YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameters are 
    end_rec_menu 
    record_menu Set the Allow Listening To… check 
    box to T for True, which is the default.
    NOSet the Allow Listening To… check 
    box to F for False.
    8b)  Do you want users and callers to 
    hear a prompt before they start re-
    cording or just the beep?
    The prompt is “Begin recording at 
    the tone. Finish by pressing # or 
    hanging up.”PROMPT and 
    BEEPIn the Setup utility, select
    System Configuration 
    Options→
    Advanced 
    Configuration→
    General.
    Amanda parameters are 
    begin_rec_prompt 
    record_menu Set begin_rec_prompt
     to T for 
    True, which is the default. Set 
    record_menu
     to T for True, which 
    is the default.
    BEEP ONLYSet begin_rec_prompt
     to F for 
    False. Set record_menu
     to T for 
    True, which is the default..
    Standalone Questionnaire  (Continued)
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    							92 Installing [email protected]/DOS
    9)  When users listen to messages, 
    Amanda normally plays the messag-
    es in chronological order. 
    Do you want users to hear urgent 
    messages first?YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameter is 
    urgent_to_frontSet the Urgent Messages First check 
    box to T for True, which is the default.
    NOSet the Urgent Messages First check 
    box to F for False.
    10)  When a user listens to messag-
    es, should Amanda start with his 
    first new (unheard) message or the 
    first message in his message list 
    (whether heard or unheard)?NEXT NEW 
    MESSAGEIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameter is 
    play_new_firstSet the Play Next New Message check 
    box to T for True.
    FIRST MES-
    SAGE IN 
    LISTSet the Play Next New Message check 
    box to F for False, which is the default.
    11)  What time stamp should a for-
    warded message have? You can use 
    the time the message was recorded 
    or the time the message was for-
    warded.
    (When you use the time that the 
    message was recorded, the person 
    receiving the forwarded message 
    may think delivery was slow and be 
    confused—unless the person for-
    warding the message adds a com-
    ment.)TIME RE-
    CORDEDIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameter is 
    timestamp_
    forwardsSelect the Time Originally Recorded 
    option, which is the default.
    TIME FOR-
    WARDEDSelect the Time Forwarded option. 
    12)  Do you want Amanda to tell the 
    user the date and time a message 
    was recorded before playing the 
    message?
    This option can be modified for each 
    user.YESIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set the D/T option to YES.
    NOSet the D/T option to NO.
    N
    OTE:
    A user can always get the 
    message date/time by press-
    ing 74 during the message 
    even if this option is set to 
    NO.
    13)  If YES to 12, do you want 
    Amanda to say ‘today’ and ‘yester-
    day’ instead of the exact date? This 
    option is set for all users.YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    Amanda parameter is 
    abbreviate_datesSelect the Amanda Says “Today” And 
    “Yesterday” For Dates option, (which 
    is the default).
    NOSelect the Amanda Always Says Full 
    Date option.
    Standalone Questionnaire  (Continued)
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    							Chapter 8: Configuring Amanda 93
    14)  How many times should the 
    telephone ring before Amanda de-
    cides the user is unavailable?
    (After these rings, Amanda takes a 
    message, reroutes the call, or does 
    whatever she is configured to do for 
    Ring No Answer.)1       2       3  
    4       5       6  
    7       8      9In Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set the Set Maximum Rings value to 
    the circled number. The current de-
    fault is 0, which means 4 rings.
    C
    AUTION:
      If you are using the U to-
    ken in Extension fields (to perform a 
    partially supervised transfer), Maxi-
    mum Rings must be set to 1.
    15)  Do you want users to be able to 
    turn Do Not Disturb on and off?YESIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Do Not Disturb’s Lock to OFF.
    NOSet Do Not Disturb’s Lock to ON.
    16)  Do you want Do Not Disturb 
    initially ON or initially OFF?ONIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Do Not Disturb to ON.
    OFFSet Do Not Disturb to OFF.
    17)  Do you want users to be able to 
    turn call screening on and off?
    (Call screening allows users to ac-
    cept or reject calls based on who is 
    calling.)YESIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Screen Calls’ Lock to OFF.
    NOSet Screen Calls’ Lock to ON.
    18)  Do you want call screening ini-
    tially ON or initially OFF?ONIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Screen Calls to ON.
    OFFSet Screen Calls to OFF.
    19)  Do you want callers to leave 
    messages for the users they call? YESIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Store Messages to YES.
    Set Store Messages’s Max to a number 
    of seconds for each message.
    NOSet Store Messages to NO;
    make sure Copy Messages To is blank.
    Standalone Questionnaire  (Continued)
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    							94 Installing [email protected]/DOS
    20)  Do you want everyone to use 
    the same greeting (and in the same 
    voice) when the telephone is not an-
    swered?
    (NO allows each user to create his 
    own greeting.)YESIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Current Greeting’s Max to 0.
    NOSet Current Greeting to 0;
    set Current Greeting’s Max to a num-
    ber of seconds for each user’s record-
    ing. 
    Each user should record a greeting and 
    a Name/Extension recording. Until a 
    user records these, the system greeting 
    and Name/Extension recording are 
    used. When the user records Greeting 
    1, the Current Greeting setting chang-
    es from 0 to 1 automatically. The user 
    may also control what greeting is used. 
    ([email protected]/DOS pro-
    vides 7 greetings per mailbox.)
    21)  If YES to 20, do you want to use 
    Amanda’s system greeting or a 
    company-wide custom greeting 
    when a telephone is not answered?
    (The system greeting is “Please 
    leave a message for” followed by 
    the system or custom Name/Exten-
    sion recording.)SYSTEMIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Current Greeting to 0, which is the 
    default.
    CUSTOMSet Current Greeting to 1. Record a 
    greeting for some mailbox (e.g., 445), 
    then use DOS to copy it (e.g., 
    C:\VMB.DB\5\%\GRT1.VOX
    ) 
    as GRT1.VOX for each mailbox as-
    signed to a user. For 3-digit extensions 
    that start with 2, use:
    COPY 
    custom_grt 
    C:\VMB.DB\?\2??\GRT1.VOX
    For 4-digit extensions that end with 5, 
    use:
    COPY 
    custom_grt 
    C:\VMB.DB\?\4???\GRT1.VOX
    (Here, custom_grt is 
    C:\VMB.DB\5\%\GRT1.VOX
    .)
    Update the mailbox template (997) be-
    fore you create the other mailboxes. 
    Use the COPY command shown 
    above after the IDs have been created.
    Standalone Questionnaire  (Continued)
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    							Chapter 8: Configuring Amanda 95
    22)  If callers are permitted to hold 
    when a user extension is BUSY (see 
    Question 3), do you want everyone 
    to use the same greeting (and in the 
    same voice)?
    (NO allows each user to create his 
    own busy greeting.)YESIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Busy Message’s Max to 0.
    NOSet Busy Message’s Max to a number 
    greater than zero, such as 45.
    Each user should record a busy greet-
    ing. Until a user records his busy 
    greeting, the system busy greeting is 
    used. The user may also control what 
    busy greeting is used.
    23)  If YES to 22, do you want to use 
    Amanda’s system busy greeting or a 
    custom busy greeting?
    (The system busy greeting explains 
    to the caller how to hold for the ex-
    tension. If the caller presses *, 
    Amanda plays music, then retries 
    the extension. If it is still busy, 
    Amanda changes the prompt: the 
    caller can hold, enter another exten-
    sion, or leave a message.)SYSTEMIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Busy Message to SYS.
    CUSTOMSet Busy Message to CUS. Record the 
    busy message for a mailbox (e.g., 
    445), then use DOS to copy that mes-
    sage (e.g., C:\VMB.DB\5\%
    \BUSY.VOX
    ) as BUSY.VOX for 
    each user’s mailbox. For 3-digit exten-
    sions that start with 2, use: 
    COPY 
    custom_bsy 
    C:\VMB.DB\?\2??\BUSY.VOX
    For 4-digit extensions that end with 5, 
    use:
    COPY 
    custom_bsy 
    C:\VMB.DB\?\4???\BUSY.VOX
    (Here, custom_bsy is 
    C:\VMB.DB\5\%\BUSY.VOX
    .)
    Update the mailbox template (997) be-
    fore you create the other mailboxes. 
    Use the COPY command shown 
    above after the IDs have been created.
    24)   Do you want Amanda to let the 
    user know who the call is for?
    (This is primarily for people who 
    answer calls for more than one per-
    son or share a telephone.)YESIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set ID Call? to YES.
    NOSet ID Call? to NO.
    25)   If YES to 24, do you want 
    Amanda to let the user accept or re-
    ject the call based on who it is for?YESIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Screen Calls to ON and ID Call? to 
    YES.
    NOUse the settings already specified for 
    Screen Calls and ID Call? in questions 
    17, 18, and 24.
    Standalone Questionnaire  (Continued)
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    							96 Installing [email protected]/DOS
    26)  If YES to 25, do you want users 
    to hear:
     Both who is calling and who 
    the call is for.
     Only who the call is for.BOTHIn the Setup utility, select
    System Configuration 
    Options→
    Advanced 
    Configuration→
    General (Settings).
    Amanda parameter is 
    modified_call_
    screeningSet modified_call_
    screening 
    to F
     for False.
    ONLY WHO 
    CALL IS FORSet modified_call_
    screening 
    to T
     for True.
    27)  Do you want to use a system or 
    custom Name/Extension recording?
    (The system recording says the 
    mailbox number instead of the us-
    er’s name. For example, if the user’s 
    mailbox is 143, Amanda says “For 
    mailbox 1-4-3.”)
    N
    OTE:
      It is a good idea to have 
    someone with a good voice 
    make a Name/Extension 
    recording for each user, so 
    Amanda identifies users 
    by name on the first day, 
    even if you allow custom 
    name/ extension record-
    ing.
    SYSTEMIn Amanda, select Users 
    menu, then enter 997 in 
    mailbox.Set Name/Ext to NO. The users cannot 
    make recordings.
    CUSTOMSet Name/Ext. to YES. Each user 
    should make a recording. Until a user 
    makes his recording, the system re-
    cording is used.
    28)  Do you want to log information 
    about messages? If YES, the 
    MSG.LOG file will store:
     The date and time every mes-
    sage is received
     The date and time every mail-
    box is checked for messages 
    along with the DTMF the user 
    enteredYESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    The Amanda parameter is 
    msg_logSet the Log Info About Messages 
    check box to T for True.
    NOSet the Log Info About Messages 
    check box to F for False, which is the 
    default.
    29)  Do you want to log information 
    about accesses to mailboxes? If 
    YES, the USER.LOG file will store 
    the date, time, and mailbox when 
    any mailbox is accessed by DTMF. 
    This file can be analyzed for call 
    distributions and accesses by dates, 
    days, and times.YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Messages.
    The Amanda parameter is 
    user_logSet the Log Info About User Access 
    check box to T for True.
    NOSet the Log Info About User Access 
    check box to F for False, which is the 
    default.
    Standalone Questionnaire  (Continued)
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    							Chapter 8: Configuring Amanda 97
    30)  What password does the admin-
    istrator want to use for Amanda?
    (You may not want to write this 
    down, but be sure that it gets reset. 
    The default is AMandA with the 
    first two and the last letter capital-
    ized.)Write pass-
    word here.In the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Password.
    Amanda parameter is 
    passwordEnter a password which contains no 
    more than eight letters. Passwords are 
    case-sensitive.
    31)  What language should Amanda 
    use for prompts, such as “Please 
    hold…?”
    (You can offer information in more 
    than one language, ask for details.)ENGLISH
    SPANISHIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is 
    prompt_filePress F2 and select a language from 
    the drop down list in the Language list 
    box. ENGLISH is the default. If you 
    do not select English, you must also 
    install the prompts for the language.
    32)  Will Amanda be connected to a 
    printer so that you can print reports?YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is 
    lpt_portSet the Printer Attached To LPT value 
    to 1.
    NOSet the Printer Attached To LPT value 
    to 0, which is the default.
    33)  Do you want to shut down 
    Amanda for disk maintenance and/
    or tape backups?YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is 
    shutdownSet the Shutdown For Maintenance 
    And Backups check box to T for True.
    NOSet the Shutdown For Maintenance 
    And Backups check box to F for False.
    34)  If YES to 33), do you want 
    Amanda to shutdown once a week 
    or everyday?WEEKLY
    Write a day 
    and a time.In the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is 
    shutdownSelect the Once A Week On [TUE] At 
    [01:30] option. The default is Tuesday 
    at 1:30 A.M. You can specify a differ-
    ent day from the TUE drop down list 
    box. You can enter a different time in 
    the 01:30 text box. Time value uses the 
    24-hour format (HHMM).
    DAILY
    Write down 
    the time. Select the Everyday at  op-
    tion and enter the time at HHMM, us-
    ing the 24-hour format.
    Standalone Questionnaire  (Continued)
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    							98 Installing [email protected]/DOS
    35)   What words do you want the 
    screen saver to display on the 
    Amanda computer? 
    (Write the words. The default is 
    “Buy more Amandas.”)Write a phrase.In the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    General Defaults.
    Amanda parameter is
    advertisingAt the Screen Saver Phrase text box, 
    enter the phrase. Recommended 
    length is up to 30 characters, but max-
    imum length is 80.
    36) When users don’t delete mes-
    sages, they accumulate. Do you 
    want to get rid of messages that have 
    been listened to and have been 
    around for a long time?
    Be aware that deleted messages are 
    gone forever.YESIn the Setup utility, select
    System Configuration 
    Options→
    Advanced
    Configuration→
    General (Settings).
    Amanda parameter is
    purgeSee Action for Question 37.
    NOSet Amanda parameter purge 
    to 0, 
    which is the default.
    37)  If YES to 36, write a number of 
    days (from 1 to 99) after which a 
    message that has been heard should 
    be deleted.Write a num-
    ber (1-99).In the Setup utility, select
    System Configuration 
    Options→
    Advanced 
    Configuration→
    General (Settings).
    Amanda parameter is
     purgeSet purge 
    to x
    , where x is the num-
    ber of days (1-90) after being heard 
    that a message is purged.
    Standalone Questionnaire  (Continued)
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    							Chapter 8: Configuring Amanda 99
    37)  Do you want to use the hold 
    music provided by The Amanda 
    Company or hold music and mes-
    sages of your own?The Amanda 
    CompanyN/AAmanda plays C:\AMAN-
    DA\HOLD.VOX by default.
    YOUR OWNThere is no config option or mailbox 
    field for this. 
    To rerecord HOLD.VOX:
    1. Shut down Amanda. 
    2. At the DOS prompt (C:\AMAN-
    DA), type:
    COPY HOLD.VOX MU-
    SIC.VOX
    so you can use this file later. If 
    you already have a MU-
    SIC.VOX file, use another 
    name.
    3. Restart Amanda.
    4. Using the telephone, log in to 
    the system administrator mail-
    box (999), select 8 for the Sys-
    tem Administration menu, then 
    3 to record the busy-hold music. 
    5. Make your recording. It be-
    comes the file C:\AMAN-
    DA\HOLD.VOX and is played 
    by Amanda to callers on hold.
    6. If you create HOLD0.VOX, 
    HOLD1.VOX, etc. Amanda 
    plays them after HOLD.VOX if 
    the extension remains busy. 
    Each one is created as 
    HOLD.VOX, and must be 
    changed to HOLDx.VOX with a 
    DOS command:
    COPY HOLD.VOX 
    HOLDx.VOX
    Do the recording for the real 
    HOLD.VOX (the first music/
    message the caller hears) last.
    Standalone Questionnaire  (Continued)
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    							100 Installing [email protected]/DOS
    Voice Server Questionnaire
    QuestionCircle
    ResponseLocation and Amanda 
    Parameter
    (if applicable)Action
    1)  Amanda normally says “Please 
    hold while I try that extension” as 
    she transfers a call. This feature can 
    be turned off. 
    Do you want Amanda to say “Please 
    hold….?”YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Incoming Calls.
    Amanda parameter is 
    please_holdSet the Amanda Says “Please Hold 
    While…” check box to T for True, 
    which is the default.
    NOSet the Amanda Says “Please Hold 
    While…” check box to F for False
    You can also bypass this message for 
    individual mailboxes using the Token 
    Programming Language (although 
    only blind transfers are supported).
    2)  Do you want Amanda to verify 
    that a caller is still on the telephone 
    before transferring the call to an op-
    erator?
    (Amanda asks the caller to “Say yes 
    at the tone” before transferring the 
    call.)YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Incoming Calls.
    Amanda parameter is 
    dtmf_gateSet the Amanda Says “Please Say 
    ‘Yes’…” check box to T for True, 
    which is the default. 
    NOSet the Amanda Says “Please Say 
    ‘Yes’…” check box to F for False.
    3)  Do you want callers to be able to 
    hold for busy extensions?YESIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Incoming Calls.
    Amanda parameter is 
    cancel_busy_holdSet the Caller Can Hold check box to 
    T for True, which is the default.
    NOSet the Caller Can Hold check box to 
    F for False.
    4)  If YES to 3, do you want active 
    or inactive hold?
    On active hold, the caller is prompt-
    ed to press * to remain on hold.
    On inactive hold, the caller takes no 
    action to stay on hold.
    (800 numbers benefit from using ac-
    tive hold, because the caller cannot 
    leave the telephone unattended.)ACTIVEIn the Setup utility, select
    System Configuration 
    Options→
    General 
    Configuration→
    Incoming Calls.
    Amanda parameter is 
    active_holdSet the Active Hold check box to T for 
    True, which is the default.
    INACTIVESet the Active Hold check box to F for 
    False. 
    						
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