Amanda Work Group 7xx Installation Manual
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Chapter 8: Configuring Amanda 91 5) Do you want direct messages to play the Name/Extension recording instead of the mailbox’s greeting? (A direct message is left in a user’s mail box without attempting to ring that user. By default, Amanda plays the mailbox’s greeting. The Name/ Ext recording is shorter than the mailbox’s greeting.)YESIn the Setup utility, select System Configuration Options→ General Configuration→ Incoming Calls. Amanda parameter is short_direct_sendSelect the Play User’s Name and Ex- tension Recording option. NOSelect the Play User’s Greeting option (which is the default). 6) Do you want Amanda to answer all incoming calls or only answer when the operator cannot get to the phone within a certain number of rings? (This decision can vary from port to port.)ALL CALLSIn the Setup utility, select System Configuration Options→ Advanced Configuration→ Per Port. Amanda parameter is n_ringsSet N_RINGS to 1 for each port. This is a per port setting. The default is one ring on each port. (Amanda is being set up as a primary attendant.) AFTER x RINGS What is x?Set N_RINGS to x for each port, where x in the number of rings. This is a per port setting. (Amanda is being set up as a second- ary attendant.) 7) Do you want callers who use the company directory (411) to press * to transfer to the mailbox being de- scribed?YESGlobal settings parameter is tmo_dir_ transfer .Set tmo_dir_transfer a number greater than 0. The default is 2. NOSet tmo_dir_transfer to 0. 8a) Do you want users and callers to be able to listen to, rerecord, or can- cel messages and greetings that they create?YESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameters are end_rec_menu record_menu Set the Allow Listening To… check box to T for True, which is the default. NOSet the Allow Listening To… check box to F for False. 8b) Do you want users and callers to hear a prompt before they start re- cording or just the beep? The prompt is “Begin recording at the tone. Finish by pressing # or hanging up.”PROMPT and BEEPIn the Setup utility, select System Configuration Options→ Advanced Configuration→ General. Amanda parameters are begin_rec_prompt record_menu Set begin_rec_prompt to T for True, which is the default. Set record_menu to T for True, which is the default. BEEP ONLYSet begin_rec_prompt to F for False. Set record_menu to T for True, which is the default.. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
92 Installing [email protected]/DOS 9) When users listen to messages, Amanda normally plays the messag- es in chronological order. Do you want users to hear urgent messages first?YESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is urgent_to_frontSet the Urgent Messages First check box to T for True, which is the default. NOSet the Urgent Messages First check box to F for False. 10) When a user listens to messag- es, should Amanda start with his first new (unheard) message or the first message in his message list (whether heard or unheard)?NEXT NEW MESSAGEIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is play_new_firstSet the Play Next New Message check box to T for True. FIRST MES- SAGE IN LISTSet the Play Next New Message check box to F for False, which is the default. 11) What time stamp should a for- warded message have? You can use the time the message was recorded or the time the message was for- warded. (When you use the time that the message was recorded, the person receiving the forwarded message may think delivery was slow and be confused—unless the person for- warding the message adds a com- ment.)TIME RE- CORDEDIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is timestamp_ forwardsSelect the Time Originally Recorded option, which is the default. TIME FOR- WARDEDSelect the Time Forwarded option. 12) Do you want Amanda to tell the user the date and time a message was recorded before playing the message? This option can be modified for each user.YESIn Amanda, select Users menu, then enter 997 in mailbox.Set the D/T option to YES. NOSet the D/T option to NO. N OTE: A user can always get the message date/time by press- ing 74 during the message even if this option is set to NO. 13) If YES to 12, do you want Amanda to say ‘today’ and ‘yester- day’ instead of the exact date? This option is set for all users.YESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is abbreviate_datesSelect the Amanda Says “Today” And “Yesterday” For Dates option, (which is the default). NOSelect the Amanda Always Says Full Date option. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
Chapter 8: Configuring Amanda 93 14) How many times should the telephone ring before Amanda de- cides the user is unavailable? (After these rings, Amanda takes a message, reroutes the call, or does whatever she is configured to do for Ring No Answer.)1 2 3 4 5 6 7 8 9In Amanda, select Users menu, then enter 997 in mailbox.Set the Set Maximum Rings value to the circled number. The current de- fault is 0, which means 4 rings. C AUTION: If you are using the U to- ken in Extension fields (to perform a partially supervised transfer), Maxi- mum Rings must be set to 1. 15) Do you want users to be able to turn Do Not Disturb on and off?YESIn Amanda, select Users menu, then enter 997 in mailbox.Set Do Not Disturb’s Lock to OFF. NOSet Do Not Disturb’s Lock to ON. 16) Do you want Do Not Disturb initially ON or initially OFF?ONIn Amanda, select Users menu, then enter 997 in mailbox.Set Do Not Disturb to ON. OFFSet Do Not Disturb to OFF. 17) Do you want users to be able to turn call screening on and off? (Call screening allows users to ac- cept or reject calls based on who is calling.)YESIn Amanda, select Users menu, then enter 997 in mailbox.Set Screen Calls’ Lock to OFF. NOSet Screen Calls’ Lock to ON. 18) Do you want call screening ini- tially ON or initially OFF?ONIn Amanda, select Users menu, then enter 997 in mailbox.Set Screen Calls to ON. OFFSet Screen Calls to OFF. 19) Do you want callers to leave messages for the users they call? YESIn Amanda, select Users menu, then enter 997 in mailbox.Set Store Messages to YES. Set Store Messages’s Max to a number of seconds for each message. NOSet Store Messages to NO; make sure Copy Messages To is blank. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
94 Installing [email protected]/DOS 20) Do you want everyone to use the same greeting (and in the same voice) when the telephone is not an- swered? (NO allows each user to create his own greeting.)YESIn Amanda, select Users menu, then enter 997 in mailbox.Set Current Greeting’s Max to 0. NOSet Current Greeting to 0; set Current Greeting’s Max to a num- ber of seconds for each user’s record- ing. Each user should record a greeting and a Name/Extension recording. Until a user records these, the system greeting and Name/Extension recording are used. When the user records Greeting 1, the Current Greeting setting chang- es from 0 to 1 automatically. The user may also control what greeting is used. ([email protected]/DOS pro- vides 7 greetings per mailbox.) 21) If YES to 20, do you want to use Amanda’s system greeting or a company-wide custom greeting when a telephone is not answered? (The system greeting is “Please leave a message for” followed by the system or custom Name/Exten- sion recording.)SYSTEMIn Amanda, select Users menu, then enter 997 in mailbox.Set Current Greeting to 0, which is the default. CUSTOMSet Current Greeting to 1. Record a greeting for some mailbox (e.g., 445), then use DOS to copy it (e.g., C:\VMB.DB\5\%\GRT1.VOX ) as GRT1.VOX for each mailbox as- signed to a user. For 3-digit extensions that start with 2, use: COPY custom_grt C:\VMB.DB\?\2??\GRT1.VOX For 4-digit extensions that end with 5, use: COPY custom_grt C:\VMB.DB\?\4???\GRT1.VOX (Here, custom_grt is C:\VMB.DB\5\%\GRT1.VOX .) Update the mailbox template (997) be- fore you create the other mailboxes. Use the COPY command shown above after the IDs have been created. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
Chapter 8: Configuring Amanda 95 22) If callers are permitted to hold when a user extension is BUSY (see Question 3), do you want everyone to use the same greeting (and in the same voice)? (NO allows each user to create his own busy greeting.)YESIn Amanda, select Users menu, then enter 997 in mailbox.Set Busy Message’s Max to 0. NOSet Busy Message’s Max to a number greater than zero, such as 45. Each user should record a busy greet- ing. Until a user records his busy greeting, the system busy greeting is used. The user may also control what busy greeting is used. 23) If YES to 22, do you want to use Amanda’s system busy greeting or a custom busy greeting? (The system busy greeting explains to the caller how to hold for the ex- tension. If the caller presses *, Amanda plays music, then retries the extension. If it is still busy, Amanda changes the prompt: the caller can hold, enter another exten- sion, or leave a message.)SYSTEMIn Amanda, select Users menu, then enter 997 in mailbox.Set Busy Message to SYS. CUSTOMSet Busy Message to CUS. Record the busy message for a mailbox (e.g., 445), then use DOS to copy that mes- sage (e.g., C:\VMB.DB\5\% \BUSY.VOX ) as BUSY.VOX for each user’s mailbox. For 3-digit exten- sions that start with 2, use: COPY custom_bsy C:\VMB.DB\?\2??\BUSY.VOX For 4-digit extensions that end with 5, use: COPY custom_bsy C:\VMB.DB\?\4???\BUSY.VOX (Here, custom_bsy is C:\VMB.DB\5\%\BUSY.VOX .) Update the mailbox template (997) be- fore you create the other mailboxes. Use the COPY command shown above after the IDs have been created. 24) Do you want Amanda to let the user know who the call is for? (This is primarily for people who answer calls for more than one per- son or share a telephone.)YESIn Amanda, select Users menu, then enter 997 in mailbox.Set ID Call? to YES. NOSet ID Call? to NO. 25) If YES to 24, do you want Amanda to let the user accept or re- ject the call based on who it is for?YESIn Amanda, select Users menu, then enter 997 in mailbox.Set Screen Calls to ON and ID Call? to YES. NOUse the settings already specified for Screen Calls and ID Call? in questions 17, 18, and 24. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
96 Installing [email protected]/DOS 26) If YES to 25, do you want users to hear: Both who is calling and who the call is for. Only who the call is for.BOTHIn the Setup utility, select System Configuration Options→ Advanced Configuration→ General (Settings). Amanda parameter is modified_call_ screeningSet modified_call_ screening to F for False. ONLY WHO CALL IS FORSet modified_call_ screening to T for True. 27) Do you want to use a system or custom Name/Extension recording? (The system recording says the mailbox number instead of the us- er’s name. For example, if the user’s mailbox is 143, Amanda says “For mailbox 1-4-3.”) N OTE: It is a good idea to have someone with a good voice make a Name/Extension recording for each user, so Amanda identifies users by name on the first day, even if you allow custom name/ extension record- ing. SYSTEMIn Amanda, select Users menu, then enter 997 in mailbox.Set Name/Ext to NO. The users cannot make recordings. CUSTOMSet Name/Ext. to YES. Each user should make a recording. Until a user makes his recording, the system re- cording is used. 28) Do you want to log information about messages? If YES, the MSG.LOG file will store: The date and time every mes- sage is received The date and time every mail- box is checked for messages along with the DTMF the user enteredYESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. The Amanda parameter is msg_logSet the Log Info About Messages check box to T for True. NOSet the Log Info About Messages check box to F for False, which is the default. 29) Do you want to log information about accesses to mailboxes? If YES, the USER.LOG file will store the date, time, and mailbox when any mailbox is accessed by DTMF. This file can be analyzed for call distributions and accesses by dates, days, and times.YESIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. The Amanda parameter is user_logSet the Log Info About User Access check box to T for True. NOSet the Log Info About User Access check box to F for False, which is the default. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
Chapter 8: Configuring Amanda 97 30) What password does the admin- istrator want to use for Amanda? (You may not want to write this down, but be sure that it gets reset. The default is AMandA with the first two and the last letter capital- ized.)Write pass- word here.In the Setup utility, select System Configuration Options→ General Configuration→ Password. Amanda parameter is passwordEnter a password which contains no more than eight letters. Passwords are case-sensitive. 31) What language should Amanda use for prompts, such as “Please hold…?” (You can offer information in more than one language, ask for details.)ENGLISH SPANISHIn the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is prompt_filePress F2 and select a language from the drop down list in the Language list box. ENGLISH is the default. If you do not select English, you must also install the prompts for the language. 32) Will Amanda be connected to a printer so that you can print reports?YESIn the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is lpt_portSet the Printer Attached To LPT value to 1. NOSet the Printer Attached To LPT value to 0, which is the default. 33) Do you want to shut down Amanda for disk maintenance and/ or tape backups?YESIn the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is shutdownSet the Shutdown For Maintenance And Backups check box to T for True. NOSet the Shutdown For Maintenance And Backups check box to F for False. 34) If YES to 33), do you want Amanda to shutdown once a week or everyday?WEEKLY Write a day and a time.In the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is shutdownSelect the Once A Week On [TUE] At [01:30] option. The default is Tuesday at 1:30 A.M. You can specify a differ- ent day from the TUE drop down list box. You can enter a different time in the 01:30 text box. Time value uses the 24-hour format (HHMM). DAILY Write down the time. Select the Everyday at op- tion and enter the time at HHMM, us- ing the 24-hour format. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
98 Installing [email protected]/DOS 35) What words do you want the screen saver to display on the Amanda computer? (Write the words. The default is “Buy more Amandas.”)Write a phrase.In the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is advertisingAt the Screen Saver Phrase text box, enter the phrase. Recommended length is up to 30 characters, but max- imum length is 80. 36) When users don’t delete mes- sages, they accumulate. Do you want to get rid of messages that have been listened to and have been around for a long time? Be aware that deleted messages are gone forever.YESIn the Setup utility, select System Configuration Options→ Advanced Configuration→ General (Settings). Amanda parameter is purgeSee Action for Question 37. NOSet Amanda parameter purge to 0, which is the default. 37) If YES to 36, write a number of days (from 1 to 99) after which a message that has been heard should be deleted.Write a num- ber (1-99).In the Setup utility, select System Configuration Options→ Advanced Configuration→ General (Settings). Amanda parameter is purgeSet purge to x , where x is the num- ber of days (1-90) after being heard that a message is purged. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
Chapter 8: Configuring Amanda 99 37) Do you want to use the hold music provided by The Amanda Company or hold music and mes- sages of your own?The Amanda CompanyN/AAmanda plays C:\AMAN- DA\HOLD.VOX by default. YOUR OWNThere is no config option or mailbox field for this. To rerecord HOLD.VOX: 1. Shut down Amanda. 2. At the DOS prompt (C:\AMAN- DA), type: COPY HOLD.VOX MU- SIC.VOX so you can use this file later. If you already have a MU- SIC.VOX file, use another name. 3. Restart Amanda. 4. Using the telephone, log in to the system administrator mail- box (999), select 8 for the Sys- tem Administration menu, then 3 to record the busy-hold music. 5. Make your recording. It be- comes the file C:\AMAN- DA\HOLD.VOX and is played by Amanda to callers on hold. 6. If you create HOLD0.VOX, HOLD1.VOX, etc. Amanda plays them after HOLD.VOX if the extension remains busy. Each one is created as HOLD.VOX, and must be changed to HOLDx.VOX with a DOS command: COPY HOLD.VOX HOLDx.VOX Do the recording for the real HOLD.VOX (the first music/ message the caller hears) last. Standalone Questionnaire (Continued) QuestionCircle ResponseLocation and Amanda ParameterAction
100 Installing [email protected]/DOS Voice Server Questionnaire QuestionCircle ResponseLocation and Amanda Parameter (if applicable)Action 1) Amanda normally says “Please hold while I try that extension” as she transfers a call. This feature can be turned off. Do you want Amanda to say “Please hold….?”YESIn the Setup utility, select System Configuration Options→ General Configuration→ Incoming Calls. Amanda parameter is please_holdSet the Amanda Says “Please Hold While…” check box to T for True, which is the default. NOSet the Amanda Says “Please Hold While…” check box to F for False You can also bypass this message for individual mailboxes using the Token Programming Language (although only blind transfers are supported). 2) Do you want Amanda to verify that a caller is still on the telephone before transferring the call to an op- erator? (Amanda asks the caller to “Say yes at the tone” before transferring the call.)YESIn the Setup utility, select System Configuration Options→ General Configuration→ Incoming Calls. Amanda parameter is dtmf_gateSet the Amanda Says “Please Say ‘Yes’…” check box to T for True, which is the default. NOSet the Amanda Says “Please Say ‘Yes’…” check box to F for False. 3) Do you want callers to be able to hold for busy extensions?YESIn the Setup utility, select System Configuration Options→ General Configuration→ Incoming Calls. Amanda parameter is cancel_busy_holdSet the Caller Can Hold check box to T for True, which is the default. NOSet the Caller Can Hold check box to F for False. 4) If YES to 3, do you want active or inactive hold? On active hold, the caller is prompt- ed to press * to remain on hold. On inactive hold, the caller takes no action to stay on hold. (800 numbers benefit from using ac- tive hold, because the caller cannot leave the telephone unattended.)ACTIVEIn the Setup utility, select System Configuration Options→ General Configuration→ Incoming Calls. Amanda parameter is active_holdSet the Active Hold check box to T for True, which is the default. INACTIVESet the Active Hold check box to F for False.