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Amanda Work Group 7xx Installation Manual

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    							Appendix B: Troubleshooting the Clients 211
    Problem: Server did not respond in allotted time.
    The voice server is busy. This may cause a disconnection from the voice 
    server.
    Solution: Exit the program and try again later.
    Problem: Not enough resources (memory) available.
    Too many applications running.
    Solution: Start by closing some of the applications you are running and try again. 
    If that doesn’t work, completely exit and restart Windows.
    Problem: Connection with Server closed.
    The voice server is shutting down.
    Too many network conflicts.
    Other applications may be taking too much processing time for this 
    application to respond in the allotted amount of time.
    Solution: Exit the program and try again later.
    Problem: Session (connection with server) has ended abnormally.
    The voice server is shutting down.
    Too many network conflicts.
    Other applications may be taking too much processing time for this 
    application to respond in the allotted amount of time.
    Solution: Exit the program and try again later.
    Problem: Client Connection unavailable.
    Solution: Not enough Client Connections activated on the Amanda Voice Server.
    To review or change the number of clients, see the “Adding Client Con-
    nections” on page 153 and “Reviewing Client Connections” on 
    page 156. Please contact your Amanda Company representative for a 
    new CCB.
    Problem: Server did not respond in allotted time.
    No connection with Server with current session number.
    Session number out of range.
    Connection with Server closed.
    Server is unavailable.
    Session (connection with server) has ended abnormally.
    Solution: The server and client were never connected or have become disconnect-
    ed. You need to log back on to Amanda Voice Server. Amanda Admin-
    istrator, Amanda Monitor, and Amanda Messenger have Log On… 
    commands on their first menus. 
    						
    							Symbols
    #
    end greeting
     175
    end of DTMF entry 183
    %E token 205
    %U token 205
    %V token 205
    .PBX files 81
    Numerics
    0
     117
    1001.CPM 67
    1001.GTD 67
    1st Off Deviation
    tone definition fields
     78
    1st Off Time
    tone definition fields
     78
    1st On Deviation
    tone definition fields
     78
    1st On Time
    tone definition fields
     78
    2-digit extensions 81
    2nd Off Deviation
    tone definition fields
     79
    2nd Off Time
    tone definition fields
     78
    2nd On Deviation
    tone definition fields
     78
    2nd On Time
    tone definition fields
     78
    3-digit extensions 81
    411 118, 195
    prompt for transfer 183
    4-digit extensions 81
    7-digit extensions 81
    8 117
    990 118
    991 118
    994 118
    995 118
    996 119
    997 119
    998 119
    998 shortcut
    mailbox
     117
    999 119
    A
    abbreviate_dates
     159
    abbreviate_greeting 159
    abbreviating
    dates
     159
    system greeting 159
    accessing
    Amanda remotely
     143
    external lines 26
    activating
    Amanda
     160, 177
    mailboxes 179
    activation key 192
    activation_key 160
    active_hold 160
    addressing
    Amanda Company voice 
    boards for 
    Norstar
     12
    adpcm_hq 160
    adpcm_nq 161
    adpcm_pq 161
    advertising 161
    Advisor 13
    Advisor utility
    Amanda Company voice 
    boards for 
    Norstar
     13
    Amanda
    accessed from another 
    computer
     143
    configuring 112
    installing 57
    protecting 54
    shutdown 111, 182
    uninstalling 57
    updating 57
    Amanda Company voice 
    boards
     9
    jumpers 18
    Amanda Company voice 
    boards for Norstar
    accessing external lines
     26
    addressing 12
    Index 
    						
    							214 Installing [email protected]/DOS
    Analog Terminal Adapter 
    3
    background information 
    10
    cables 21
    configuring 12
    configuring with Advisor 
    utility
     13
    installation checklist 9
    installing 19
    IRQ 12, 19
    Amanda Company voice 
    boards for Norstar typ-
    ical 4-board arrange-
    ment
     17
    Amanda Dialer
    maximum port number
     
    192
    minimum port number 
    192
    Amanda upgrades 65
    Amanda Voice Server modes 
    66
    analog
    telephone switching sys-
    tems
     203
    Analog Terminal Adapter 3
    ANI
    character code
     84
    another_call_ok 161
    answering
    beeps
     165
    applications
    using mailboxes and to-
    kens
     179
    assumptions iv
    ATA 3
    attendant
    automated
     4
    off-duty 4
    primary 4
    secondary 4
    auto_queue 162
    auto_report 162
    auto_report_time 162
    AUTOEXEC.BAT
    load Host program
     206
    automated attendant 4
    B
    b
    character code
     83
    baudn 197
    beeps
    connection
     165
    for recording 163
    begin_rec_prompt 163
    blind transfers 204
    box_grt 118, 195
    box_idx 118, 195
    box_outdial 194
    box_snd 119, 129, 196
    bps 197
    bps rates
    modem
     206
    Brooktrout
    voice board
     186
    busy
    active hold
     160
    character code 83
    no holding 164
    time between transfer at-
    tempts
     183
    treated as Ring No Answer 
    164
    Busy chain 204
    busy extensions 162
    busy message 204
    volume 168
    C
    c
    character code
     84
    ca_file 163
    ca_port 163
    cables
    Amanda Company voice 
    boards for 
    Norstar
     21
    connecting computers 147
    call accounting 163
    call screening 173
    client timeout 193
    disconnects 208
    caller
    character code
     84
    caller ID
    character code
     84
    caller instructions
    mailboxes
     118
    callers
    still on line
     167
    calling
    operator after message
     
    168
    calls
    not transferred
     202, 203
    cancel_busy_hold 164
    CCB 155
    center
    voice messaging
     5
    cfg_port 164
    changing
    CONFIG.SYS
     65
    character codes
    integration patterns
     83
    checking
    disk space
     183
    Client Connection Bank 155 
    						
    							Index215
    client_activation_key 192
    clients
    activation key
     192
    adding connections 153
    call screening timeout 193
    displaying connections 
    156
    installing 151
    number of connections 
    193
    reviewing connections 
    156
    clients, information in employ-
    ee directory
     192
    clock_sync 164
    clocks
    synchronizing
     164
    cmt_maxlen 164
    codes
    character
     83
    PCPM 118, 170, 191
    COM port
    conflict
     206
    communications software 206
    companies
    sharing Amanda
     121
    company greetings
    mailboxes
     118
    per port 128
    CONFIG.SYS
    changing
     65
    configuration
    defining tone patterns
     67
    configuring
    Amanda
     112
    Amanda Company voice 
    boards for 
    Norstar
     12
    Amanda Company voice 
    boards for 
    Norstar with Ad-
    visor utility
     13
    incoming calls 113
    language 115
    messages 114
    notification 115
    passwords 114
    printers 115
    screen saver 115
    shutdown 115
    voice server 116
    connect_tone 165
    connecting
    beeps
     165
    computers by cable 147
    computers by modem 148
    connections
    number available for cli-
    ents
     193
    conventions iv
    copyright ii
    CPM 67
    create_locked 165
    creating
    mailboxes
     165
    custom busy message
    volume
     168
    customer support 6
    D
    database records
    locking
     165
    databitsn 197
    date
    forwarded messages
     182
    dates
    abbreviated
     159
    said by Amanda 159
    db_locking 165
    dealer sales 6
    dedicated notification 174
    defaults
    guest mailboxes
     169
    mailboxes 117, 166
    defaults_box 119, 166
    defining
    tone patterns
     67
    delay
    after DTMF entry
     183
    between disk space checks 
    183
    between DTMF tones 167
    between menu repetitions 
    184
    between messages when 
    delivering list
     
    171
    between on-hook and off-
    hook events
     184
    end of recording detected 
    185
    hold between transfer at-
    tempts
     183
    screen saver starts 182
    waiting for peripheral 184
    deleting
    mailboxes
     180
    messages 178
    deliveries
    in future
     118
    delivering
    message in future
     168
    demonstration passwords 207
    departments
    sharing Amanda
     121 
    						
    							216 Installing [email protected]/DOS
    detecting
    fax machines automatical-
    ly
     137
    Diag utility 67
    dial tone
    when recording
     185
    Dialer
    maximum port number
     
    192
    minimum port number 
    192
    dialer_max_port 192
    dialer_min_port 192
    DID 200
    did_dtmf 200
    did_mf 200
    did_mode 200
    digits
    DTMF
     167
    dir_format 192
    direct dial
    character code
     84
    direct messages 181, 196
    direct messaging
    mailbox
     119
    per port 129
    directory
    employee
     195
    disconnects
    call screening
     208
    managing waiting calls 
    208
    disk space
    checking
     183
    warning 166
    diskwarn 166
    displaying
    security codes
     181
    distribution sales 6
    dl_pickup
    configuration setting for
     
    166
    dl_pickup_on_ring 166
    dl_suffix 204
    Do Not Disturb 202
    documents
    faxing
     141
    DOS clock
    synchronizing
     164
    DOSMODE 66
    DTMF
    time between tones
     167
    time tones played 167
    DTMF entry
    ending
     183
    dtmf_dly 167
    dtmf_gate 167
    dtmf_on 167
    E
    e
    character code
     84
    Edge
    tone definition fields
     78
    employee directories
    mailboxes
     118
    per port 129
    employee directory 195
    client information 192
    end user
    support
     6
    end_rec_menu 168
    ending
    DTMF entry
     183
    recording 185
    English 178
    Enter your security code 
    prompt
    heard by caller
     207
    Error Message
    NetBIOS not available
     
    209
    Server not available 210
    Event
    tone definition fields
     77
    EXACOM 200
    exit_digit 167
    exit_to_0 168
    extensions
    busy
     162
    external lines
    Amanda Company voice 
    boards for 
    Norstar
     26
    F
    fax machines
    detecting automatically
     
    137
    fax modems
    using
     131
    fax_direct_connect 187
    fax_dl_init 187
    fax_flow_control 187
    fax_id 187
    fax_id_pad 188
    fax_init 188
    fax_log 188
    fax_max_retries 188
    fax_receive_reverse 189
    fax_receive_speed 189
    fax_requeue_interval 189
    fax_reset 189
    fax_send_reverse 189
    fax_send_speed 190
    fax_start_char 190
    faxes
    incoming
     191
    sending 141 
    						
    							Index217
    faxing
    documents
     141
    hot box mailboxes 139
    hot boxes 140
    faxn 190
    files
    call accounting
     163
    screen traces 180
    system logs 171
    temporary 178
    trace 201
    First Use Questionnaire 88
    Freq1
    tone definition fields
     78
    Freq2
    tone definition fields
     78
    future
    delivering messages
     168
    future delivery 118
    mailbox 118
    future_delivery 118, 168
    G
    gain_loud
     168
    gain_norm 169
    greeting 204
    greetings
    ended with #
     175
    integrated calls 170
    per port 195
    recording 168, 180
    reviewing 168
    sampling rates 160
    GTD 67
    guest mailboxes
    deleting
     180
    guest_defaults 119, 169
    guest_max 169
    guest_min 169
    guests
    mailbox defaults
     169
    maximum mailbox 169
    minimum mailbox 169
    guide
    purpose
     5
    H
    H token
     205
    hang up
    mailbox
     119
    hanging up
    on user
     172
    supervised 196
    hangup_supervision 196
    hangups
    supervised
     196
    hardware interrupts 170
    his 159
    hold
    active
     160
    disabled 164
    please hold prompt 177
    time between transfer at-
    tempts
     183
    HOLD.VOX
    missing
     183
    host computers
    setting up
     145
    Host program 206
    HOST.COM 143
    hot box 191
    hot box mailboxes 139
    hot boxes 140
    hot_box 118, 191
    I
    i
    character code
     84
    idle
    ports
     184
    ignoring
    loop current
     170
    immediate record
    character code
     84
    import utility 179
    incoming
    faxes
     191
    incoming calls
    configuring
     113
    information system 5
    installation
    support
     7
    installation checklist
    Amanda Company voice 
    boards for 
    Norstar
     9
    installing
    Amanda
     57
    Amanda Company voice 
    boards for 
    Norstar
     19
    clients 151
    LAN cards 53
    integration
    DTMF digits
     200
    greetings 170
    MF digits 200
    pulse 200
    integration patterns 204
    2-digit extensions 81
    3-digit extensions 81
    4-digit extensions 81
    7-digit extensions 81
    character codes 83
    integration_greeting 170
    intercom buttons
    Norstar
     161
    international sales 6
    international support 6 
    						
    							218 Installing [email protected]/DOS
    interrupts
    hardware
     170
    IRQ
    Amanda Company voice 
    boards for 
    Norstar
     12, 19
    problems 207
    irq 170
    IRQ conflict 206
    IVR 176
    J
    jumpers
    Amanda Company voice 
    boards for 
    Norstar
     18
    K
    keys
    activating Amanda
     177
    keys, activating Amanda 160
    keys, activating range of mail-
    boxes
     179
    keys, activation 192
    L
    LAN cards
    installing
     53
    language
    configuring
     115
    prompts 178
    lcoff 170
    lcvalid 170
    lcwait 171
    length
    messages
     172
    Name and Extension re-
    cording
     174
    security codes 181
    line
    loop start
     200
    list comment
    recording
     164
    list_delay 171
    locking
    database records
     165
    log files 171
    logging
    mailbox information
     186
    mailboxes 174
    messages 174
    system information 171
    logical
    serial ports
     198
    lognam 171
    logons
    multiple
     193
    loop current 200
    drop 171
    ignoring 170
    off 170
    loop start line 200
    lpt_port 171
    LPT1 171
    M
    mailbox log
     186
    mailboxes
    activating
     179
    caller instructions 118
    company greetings 118
    created as read-only 165
    default 117
    default templates 166
    deleting 180
    direct messaging 119
    employee directories 118
    future delivery 118
    guest default template 169
    guest defaults 119
    hang up 119
    hot box 118
    hot boxes 139
    logging information 186
    maximum for guest 169
    messages from other users 
    176
    minimum for guest 169
    operators 117
    PCPM 118
    sending messages to 175
    templates 119
    mailboxes, multiple logons 
    from clients
     193
    managing waiting calls
    disconnects
     208
    manual
    purpose
     5
    Max Times
    notification
     205
    max_dl_inits 172
    max_local_extension 190
    max_ports 172
    max_prompt 172
    maximum time
    Name and Extension re-
    cording
     174
    recording a list comment 
    164
    maximums
    number of ports
     172
    ports for Dialer 192
    menu
    post-record
     168
    menus
    port-recording
     180
    recording 180
    repeated 172
    repeating 184
    message log 174 
    						
    							Index219
    messages
    automatic deletion
     178
    configuring 114
    continuous play time 182
    deleting 178
    delivered in future 118
    delivery in future 168
    direct 119, 181, 196
    forwarding date/time 182
    left by other users 176
    log 174
    minimum length 172
    No Button Free 207
    order 177
    play new first 177
    purging 178
    recording 168, 180
    reviewing 168
    rewind time 177
    sampling rates 161
    saving 172
    sending 175
    skip forward time 177
    urgent 185
    messages, storing voice re-
    sponses
     176
    messaging center 5
    minimum length
    security codes
     181
    minimum time
    ignoring loop current
     170
    loop current drop 171
    loop current off 170
    messages 172
    minimums
    ports for Dialer
     192
    ring’s off period 172
    ring’s on period 173
    minmsg 172
    minoff 172
    minring 173
    modems
    bps rate
     206
    connecting computers 148
    modes
    Amanda Voice Server
     66
    modified_call_screening 173
    msg_log 174
    multiple_clients 193
    N
    n_clients
     193
    n_ochan 174
    n_rings 196
    nam_maxlen 174
    names
    server
     193
    NETMODE 66
    network cards
    installing
     53
    new installation
    configuring
     112
    new_send 175
    NIC cards
    installing
     53
    NIC Configuration 209
    No Button Free message 207
    non_relay_ok 175
    Norstar
    parameters
     164, 184
    Norstar features
    Priority Call
     203
    Norstar KSU
    using voice boards for 
    Norstar and 
    Amanda
     9
    Norstar, intercom buttons 161
    notification
    configuring
     115
    dedicated 174
    Max Times 205
    restricted 116, 175
    Type 205
    notification records
    Ring No Answer
     180
    Notify Max Times 205
    Notify Type 205
    notify_restriction 175
    NTEL
    smdi_type
     199
    O
    off
    ring time
     172
    Off Deviation
    tone definition fields
     78
    Off Time
    tone definition fields
     78
    off_dly 176
    off-duty attendant 4
    off-hook 176, 184
    on
    ring time
     173
    On Deviation
    tone definition fields
     78
    on hold 162
    On Time
    tone definition fields
     78
    on-hook 184
    operator
    after message
     168
    operators
    mailboxes
     117
    options
    special
     194
    P
    pager
    problems with
     205
    parityn 197 
    						
    							220 Installing [email protected]/DOS
    partial_q_ok 176
    partially supervised transfers 
    204
    password 176
    passwords 181
    configuring 114
    demonstration passwords 
    207
    patterns
    integration
     204
    PBX files 81
    PC clock
    synchronizing
     164
    PCPM 170, 191
    after On Another Call re-
    ceived
     161
    mailbox for 118
    peripheral
    waiting for
     184
    physical
    serial ports
     198
    play_from 176
    play_new_first 177
    play_skip 177
    please_hold 177
    port
    call accounting
     163
    resetting 201
    SMDI 199
    ports
    bps
     197
    COM1-COM4 198
    company greetings 128
    configuration port for 
    NTEL
     164
    data bits 197
    direct messaging 129, 
    196
    employee directories 129
    greetings 195
    idle 184
    in use 172
    initial volume 169
    lock up 203
    LPT 171
    maximum 172
    maximum for Amanda Di-
    aler
     192
    minimum for Amanda Di-
    aler
     192
    no working 203
    parity 197
    printer 171
    resetting 201
    rings before answering 
    196
    simultaneously off-hook 
    172
    stop bits 198
    positive voice control 186
    post-record menu 168, 180
    power conditioning 54
    primary attendant 4
    printer
    LPT port
     171
    printers
    configuring
     115
    Priority Call feature 203
    problems
    demonstration password
     
    207
    IRQ 207
    new 201
    No Button Free 207
    port lock up 203
    ports not working 203
    product_activation_key 177
    programming
    special options
     194
    programs
    Host/Remote
     206
    prompt
    transferring caller to user’s 
    mailbox during 
    411
     183
    prompt_file 178
    prompts
    for recording
     163
    language 178
    recording 180
    sampling rates 161
    prompts, wrong one heard 207
    protecting
    Amanda
     54
    purge 178
    purging
    messages
     178
    purposes
    Amanda
     4
    Q
    questionnaire
    first use
     88
    standalone version 90
    voice server version 100
    R
    r
    character code
     84
    ramdisk 178
    rangex 179
    rangex_key 179
    read-only
    mailboxes
     165
    receptionists
    mailboxes
     117 
    						
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