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Amanda Work Group 7xx Installation Manual

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    							Installing
    Am
    [email protected]/
    DOS
    Version 7.xx
    Designed for 
    Installer’s Guide Edition 12/01/01 
    						
    							ii Installing [email protected]/DOS
    Copyright and Trademark Notices
    Copyright  1992–2002 The Amanda Company. All Rights Reserved. This 
    guide and the software described herein are copyrighted with all rights 
    reserved. No part of this publication may be reproduced, transmitted, stored 
    in a retrieval system, or translated into any language in any form by any 
    means without the prior written permission of The Amanda Company.
    Amanda and Amanda@ are registered trademarks and sales trademarks of 
    The Amanda Company. Norstar is a trademark of Northern Telecom. The 
    Amanda Company is not affiliated with Northern Telecom in any way. Other 
    brand names and product names mentioned in this manual are trademarks or 
    registered trademarks of their respective owners.
    Limited Warranty on Software
    The Amanda Company warrants the media on which the software is recorded 
    to be free from defects in materials and faulty workmanship for a period of 
    90 days from the date the software is delivered. If a defect in the media 
    should occur during this period, you may return the media to The Amanda 
    Company and The Amanda Company will replace the media without charge.
    THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER 
    THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY 
    WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES 
    THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL 
    IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION 
    WARRANTIES OF MERCHANTABILITY, PERFORMANCE, 
    NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR 
    PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR 
    ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR 
    NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS 
    LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE 
    RISK AS TO ITS QUALITY AND PERFORMANCE.
    IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, 
    REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA 
    COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL,  
    						
    							iii
    INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES, 
    INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA, 
    INTERRUPTED USE, LOST PROFITS, COST OF PROCURING 
    SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE 
    AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY 
    DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH 
    DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S 
    LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT 
    LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE 
    THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR 
    THIS PRODUCT. Any written or oral information or advice given by 
    Amanda Company dealers, distributors, agents, or employees will in no way 
    increase the scope of this warranty, nor may you rely on such oral or written 
    communication. Some states do not allow the exclusion or limitation of 
    implied warranties or liability for incidental or consequential damages, so 
    the above limitation or exclusion may not apply to you. This warranty gives 
    you specific legal rights, and you may also have other rights which vary 
    from state to state. This Agreement shall be governed by the laws of the 
    State of California without regard to the conflicts of laws or provisions 
    thereof.
    Fraudulent Usage Advisory
    Although the Amanda software is designed to resist fraudulent usage, 
    including unauthorized access to a long distance network, no product, 
    including the Amanda software, is able to prevent such unauthorized usage. 
    The Amanda software is likewise unable to prevent such uses as may 
    constitute an invasion of privacy or other tort. THE AMANDA COMPANY 
    MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST 
    UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA 
    SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL 
    LIABILITY ARISING FROM SUCH USE. YOU AGREE TO 
    INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY 
    HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF 
    YOUR LICENSED AMANDA SOFTWARE. 
    						
    							iv Installing [email protected]/DOS
    THE AMANDA company
    13765 ALTON PARKWAY, UNIT F
    IRVINE, CA  92618
    TELEPHONE (949) 859–6279  FAX (949) 859–4380
    Conventions
    This manual uses the following terminology and conventions:
    Assumptions
    This guide is written for an installer who is familiar with PCs and 
    understands telephone switching systems. It assumes that you know 
    something about the following:
     How to safely open a personal computer to install or remove boards.
    For example, the computer must be turned off while you are install-
    ing and removing boards.
    AmandaThe name by which this manual refers to the 
    [email protected]/DOS system to make 
    reading about the system easier. Because of 
    the name Amanda, the system is also referred 
    to as “she.”
    callerSomeone who calls into Amanda. A caller of-
    ten obtains information, leaves a message for 
    someone, and/or provides information. Be-
    cause Amanda is referred to as “she,” callers 
    and users are referred to as “he.”
    userSomeone with an extension that Amanda 
    transfers calls to and/or stores messages for. A 
    user can access Amanda to play, delete, and 
    send messages as well as set personal options 
    such as Do Not Disturb.
    fixed-space typeThis guide displays information that you must 
    type and messages from Amanda in fixed-
    space type. 
    						
    							v
     Computer terms, such as serial port, parallel port, and DOS prompt.
     How to identify basic components of a personal computer, for exam-
    ple, motherboard, I/O controller, video card, I/O ports, modem, and 
    so forth.
     How to connect the monitor, keyboard, and power to the computer.
     How to use DOS commands, such as CD, TYPE, COPY, and EDIT.
     How to get to the CMOS settings and make changes.
     Telephony terms, such as station side, CO, single-line, hunt group, 
    pilot number, pickup group, coverage path, hookflash, call forward 
    ring-no-answer, call forward busy, DTMF, and tone patterns.
     The difference between RJ-11 and RJ-14 connectors.
     The difference between the functions of the telephone switching sys-
    tem and Amanda.
     How to use a butt set or line monitor to observe test calls.
    If you are unfamiliar with any of the above, please consider attending one of 
    our regularly scheduled training seminars. Please contact our sales 
    department for more information on dates and cost.
    Depending on how you purchased our product or what voice boards you are 
    installing, parts of this guide may not pertain to you. For example, if you 
    purchased a turnkey solution comprised of Amanda preloaded onto a PC, 
    you can skip all sections regarding the system requirements and the 
    installation of the voice boards and Amanda software.  
    						
    							Contents
    Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
    Limited Warranty on Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
    Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  iii
    Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
    Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
    Chapter 1:
    Introducing Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    Computer Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
    Electrical Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
     KSU Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
    General Uses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
    Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
    Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
    End User Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
    System Administration Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
    Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
    Application Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
    Chapter 2:
    Installing Amanda Company Boards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
    Using an Amanda Company Board with a  KSU and Amanda . . . . . . . . . . . . . . 9
    Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
    Background Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
    Configuring the Boards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
    Running Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
    A Typical Board Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
    Installing the Boards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 
    						
    							viii Installing [email protected]/DOS
    Connecting the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
    Connecting the Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
    Chapter 3:
    Programming Your  KSU  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
    Selecting a  KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
    Setting Up the KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
    Starting and Ending Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
    Using the Templates  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
    Using the Programming Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
    Chapter 4:
    Other Cards and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
    Installing a LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
    Using a UPS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  54
    Chapter 5:
    Installing Amanda Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  57
    Running the Installation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  57
    Updating Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  65
    Chapter 6:
    Defining Tone Patterns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  67
    Using Tone Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  67
    Defining Tones with SmartCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  68
    Reasons for Multiple Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  79
    Chapter 7:
    Defining Integration Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  81
    Selecting a PBX File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  81
    Using Character Codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  83
    Chapter 8:
    Configuring Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
    Using This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
    Configuring Amanda for Your KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
    Using the Questionnaire  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  88
    Running Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  111
    Configuring a New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  112
    Using Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  116 
    						
    							ix
    Using Default and Recommended 
    Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
    Creating Mailboxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
    Selecting a Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
    Sharing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
    Identifying Incoming CO Lines by Name  . . . . . . . . . . . . . . . . . . . . . . . . 122
    Using the box_grt Configuration Option  . . . . . . . . . . . . . . . . . . . . . . . . . 128
    Using Multiple Employee Directories  . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
    Using Multiple Direct Messaging Mailboxes . . . . . . . . . . . . . . . . . . . . . . 129
    Using the Correct 1001.PBX File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
    Chapter 9:
    Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
    Using This Chapter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
    Using a Fax Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
    Suggested Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
    Detecting a Fax Machine Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
    Modifying the PCPM Tone Table  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
    Creating the Hot Box Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
    Setting the Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
    Sending Faxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
    Chapter 10:
    Accessing Amanda Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
    Accessing Amanda from Another Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 143
    Setting Up Amanda’s Computer as a Host  . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
    Setting Up the Remote Computer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
    Connecting by Null Modem Cable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
    Connecting by Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
    Chapter 13:
    Installing the Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
    Installing from Various Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
    Installing from a File Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
    Installing from a Floppy Drive on Windows 3.11  . . . . . . . . . . . . . . . . . . 152
    Installing from a Floppy Drive on Windows 95 . . . . . . . . . . . . . . . . . . . . 153
    Adding Client Connections  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
    Reviewing Client Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 
    						
    							x Installing [email protected]/DOS
    Chapter 14:
    Configuration Reference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  159
    General Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  159
    Fax Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  187
    Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  191
    Network Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  192
    Outdial Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  194
    Per Port Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  195
    Serial Port Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  197
    SMDI Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  199
    T1/DID Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  200
    Appendix A:
    Troubleshooting Amanda  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  201
    New Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  201
    Resetting a Port from the Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  201
    What to Do When… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  202
    Amanda Does Not Transfer the Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  202
    Ports Do Not Work  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  203
    Caller Doesn’t Hear the Busy Message or RNA Greeting. . . . . . . . . . . .  204
    Notification Does Not Work Correctly  . . . . . . . . . . . . . . . . . . . . . . . . . .  205
    Host/Remote Programs Do Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . .  206
    System Halts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  206
    Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  207
    Appendix B:
    Troubleshooting the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  209
    NIC Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  209
    Common Error Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  209
    Index  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  213 
    						
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