Amanda Work Group 7xx Installation Manual

							Chapter 8: Configuring Amanda 111
Running Setup
You must configure Amanda to work properly with your Norstar KSU and to 
let Amanda know your customer’s voice mail and other preferences. The 
Amanda Company provides the Setup utility to make configuring Amanda 
easier. 
You run Setup only to set tone patterns and Amanda’s system configuration 
options.
To run Setup:
1. If Amanda is running, shut down the Amanda system.
a. Press Alt+S (if Amanda is running as a standalone) or s (if 
Amanda is running as a voice server).
b. Type in the password. (The default is AMandA with only the 
first two and the last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).
2. Change to the AMANDA directory—unless you are there already. At 
the DOS prompt, type:
CD C:\AMANDA
Then press Enter.
3. Now that the DOS prompt reads C:\AMANDA, type:
SETUP
Then press Enter.
The Amanda Configuration Utility menu appears.
4. From this menu, you define the following for your telephone switching 
system and Amanda. Each is described in one of the next few chapters:
 Telephone System Tone Patterns
 System Configuration Options 
						

							112 Installing [email protected]/DOS
The System Configuration Options are divided into two sections: 
Configuring a New Installation
Amanda has over 200 configuration options. They are what make Amanda 
so powerful and flexible. You will probably leave over 90% of those options 
set to their default settings. However, armed with the answers to the First 
Use Questionnaire, you should review the most commonly changed options 
(those in the General Configuration section of the Setup utility).
To set a new Amanda system’s general configuration options:
1. Run Setup as explained in “Running Setup” on page 111.
The Work.Group/DOS Configuration Utility screen appears. 
2. To select System Configuration Options, press 2. 
The System Configuration menu appears. 
3. To select General Configuration, press Enter.
The General Configuration menu provides easy access to the configura-
tion options you are most likely to change.
General ConfigurationDisplays dialog boxes that guide you through 
the options that are most often changed, wheth-
er they appear in the INSTALL.CFG file or the 
Default Template for mailboxes (normally 
mailbox 997).
These dialog boxes are explained in “Configur-
ing a New Installation” on page 112.
Advanced ConfigurationAllows you to change any configuration setting 
in INSTALL.CFG. The options are divided 
into categories to make it easier to locate the 
options you need to change. The options are pa-
rameter lists. Each option is explained in 
“Chapter 14: Configuration Reference.” 
						

							Chapter 8: Configuring Amanda 113
4. Press I for Incoming Calls.
The Incoming Calls screen appears.
Options with bracketed settings [T] or [F] are like Windows check 
boxes. Using T for True is like checking a check box. Using F for False 
is like clearing a check box. Pressing the space bar toggles between T 
and F. Sometimes one check box is dependent on your selection for an 
earlier check box. For example, in the Incoming Calls screen, if you do 
not allow the caller to hold, the setting for active hold is ignored.
Options with settings that are in parentheses (*) or ( ) are like Windows 
option buttons. You make a selection from the group of options by typ-
ing an asterisk in front of any one of the options. (Typing a space 
removes an asterisk from one option; if there are only two options, the 
asterisk automatically moves to the other option.)
5. For each check box, select T for True or F for False. 
Type an asterisk (*) to select an option button.
(Press F1 for help with any setting you aren’t sure about.)
6. Press F10 to save your settings and Esc to return to the General Config-
uration screen. 
						

							114 Installing [email protected]/DOS
7. Press M for Messages.
The Managing Messages screen appears.
8. For each check box, select T for True or F for False. 
Type an asterisk (*) to select an option button.
(Press F1 for help with any setting you aren’t sure about.)
9. Press F10 to save your settings and Esc to return to the General Config-
uration screen.
10. Press P for Password.
The Password screen appears. Current Password is display-only. 
11. Type the new password for Amanda in the Enter New Password text 
box. 
						

							Chapter 8: Configuring Amanda 115
12. Press F10 to save your settings and Esc to return to the General Config-
uration screen.
13. Press G for General Defaults.
The General Defaults screen appears.
Language is an example of a list. Pressing F2 displays a list of choices 
from which you select the language to be used.
Sometimes options are dependent on your selection for other options. 
For example, in the General Defaults screen, only if you select the 
Restricted option button can you access the Port text box and type the 
number of the port to which notification is restricted. Likewise, only if 
you select the Shutdown For Maintenance And Backups check box is it 
important what days or time the shutdown occurs.
For Norstar KSUs, use the default Restricted notification. Set the port 
number to the highest number Amanda port connected to the KSU. For 
more information about restricted notification, see “Using Notification” 
on page 116.
14. For check boxes, select T for True or F for False. 
Type an asterisk (*) to select an option button.
Select the day of the week from a list.
Type numbers for the ports and times. 
Type a phrase for the screen saver.
Press F1 for help with any setting you aren’t sure about. 
						

							116 Installing [email protected]/DOS
15. Press F10 to save your settings and Esc to return to the General Config-
uration screen.
16. If you have installed Amanda as a Voice Server, press Esc to return to 
the System Configuration menu.
17. Press A for Advanced Configuration.
18. Press N for Network.
The Network Configuration screen appears. 
Press F1 for help with the settings. Type in the appropriate numbers and 
strings. If you type a space, the Setup utility interprets it as a zero.
N
OTE:To set the client_activation_key and n_clients, see “Adding 
Client Connections” on page 153. When n_clients is 0, you 
have only one client. This allows you to run Amanda Ad-
ministrator to control Amanda Voice Server. Both 
client_activation_key and the n_clients are read-only. You 
cannot edit these two using the Setup utility.
Using Notification
Amanda can notify users when they have messages waiting. She can call 
their extensions, an outside number, page them, or turn on message waiting 
indicators. For Norstar KSUs, you must select restricted notification.
With restricted notification, only one port is used for notification. However 
that port can still take incoming calls. The advantage is that all your ports can 
be used for receiving calls. However, glare might occur. (If a caller hears  
						

							Chapter 8: Configuring Amanda 117
DTMF and then a hangup instead of the company greeting, glare—a 
collision—has occurred.)
See Administering [email protected]/DOS for more information on 
notification records.
If you are using JOVE to edit INSTALL.CFG, for restricted notification, 
set n_ochan to 0 and notify_restriction to a specific port number.
Using Default and Recommended 
Mailboxes
The following is a complete list of the default (and recommended) 
mailboxes in case you need to change (or set) them. If two departments share 
an Amanda system, you might use these mailboxes for one department and 
create another set for the other department. (For more information about 
sharing an Amanda system, see “Sharing Amanda” on page 121.) If you 
intend to use the defaults, don’t overwrite these mailboxes when you create 
new mailboxes for employees.
Default and Recommended Mailboxes
Mailbox
Configuration 
Option
Purpose
0(no option)Mailbox for operator or receptionist. Mailbox 0 has been created for 
you.
By default, this mailbox has Do Not Disturb locked OFF, call screen-
ing locked OFF, Greeting 0 as the current greeting, 999 in the Done 
Chain, stores messages, and is set to ring six times.
8(no option)Mailbox that acts as a shortcut to mailbox 998. Mailbox 8 
makes it easier to send callers directly to voice mail. Live op-
erators press transfer, call Amanda, dial 8# followed by the 
mailbox number, and hang up. The caller goes directly to voice 
mail. 
						

							118 Installing [email protected]/DOS
411box_idxMailbox for employee directory. Mailbox 411 has been created for 
you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, an empty Done Chain, 
and does not store messages.
990box_grtMailbox for Company Greeting. Mailbox 990 has been created for 
you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, 991 in the Done Chain, 
and does not store messages.
991(no option)Mailbox for Caller Instructions. Mailbox 991 has been created for you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, 0 in the Done Chain, 
and does not store messages.
994hot_boxMailbox for use with PCPM codes. For example, you can set up a 
hot_box to detect calls from modems. The mailbox 994 is recommend-
ed but has not been created for you. As you create a hot box mailbox, 
make sure that the mailbox does NOT store messages and that Do Not 
Disturb is off. In addition, the Extension field must transfer the caller 
to the fax machine or whatever device is to be used by this box.
In most cases, only one hot_box is defined to detect fax tones and the 
remainder are unused. However, you cannot separate these for compa-
nies or departments that share Amanda. 
995future_deliveryMailbox that stores messages to be delivered at some time in the future. 
Mailbox 995 has been created for you.
 By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 0 as the current greeting,  nothing  in the Done 
Chain, and stores messages.
You don’t need to (and cannot) separate these for companies or depart-
ments that share Amanda.
Default and Recommended Mailboxes (Continued)
Mailbox
Configuration 
Option
Purpose 
						

							Chapter 8: Configuring Amanda 119
Creating Mailboxes
The predefined notification records that turn the Message Waiting 
Indicators (MWIs) on and off are attached to the default mailbox 
Template, which is mailbox 997.
These notification records turn the Message Waiting Indicator (MWI) on and 
off whether the message was retrieved from:
 The user’s station directly
 Another station set or an external telephone
996guest_defaultsMailbox which is the template for all new guest mailboxes. Mailbox 
996 has been created for you.
By default, this mailbox has Do Not Disturb OFF, call screening OFF, 
Greeting 0  as the current greeting, nothing  in the Done Chain, and  
stores messages.
You cannot separate these for companies or departments that share 
Amanda.
997defaults_boxMailbox which is the template for all new mailboxes. Mailbox 997 has 
been created for you.
You cannot separate these for companies or departments that share 
Amanda.
998box_sndMailbox for direct messaging. Mailbox 998 has been created for you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, an empty Done Chain, and does not store messages.
999(no option)Mailbox for system administration and for a quick hangup. Mailbox 
999 has been created for you.
You cannot separate these for companies or departments that share 
Amanda.
By default, this mailbox has Do Not Disturb locked OFF, call screen-
ing locked OFF, an empty Done Chain, and an H in the Extension field. 
Never change or delete this mailbox.
Default and Recommended Mailboxes (Continued)
Mailbox
Configuration 
Option
Purpose 
						

							120 Installing [email protected]/DOS
 A Messenger client on the network 
The records use the following tokens. For more information about these 
tokens, see Administering [email protected]/DOS.
LIGHT ON @K*(%U,1)
LIGHT OFF @K*(%U,0)
Therefore, The Amanda Company recommends that you create only 
personal mailboxes (those that call the extensions of users) from the default 
mailbox template (997). For other mailboxes (such as informational 
mailboxes or mailboxes that are part of token programs), copy a mailbox that 
has no notification records.
If you do use mailbox 997 for informational mailboxes and so on, then you 
must delete the notification records from the new mailboxes.
N
OTE:For personal mailboxes, each user’s mailbox number must 
be identical to his telephone extension number. The Aman-
da Company always recommends this practice, but it is 
mandatory with the Norstar KSU’s digital integration.
Selecting a Transfer Method
Both Amanda-controlled or Norstar-controlled transfer methods are 
available to you on a per-mailbox (per station) basis. Because of the 
advantages of digital integration and the amount of call information given to 
Amanda, supervised transfers are not necessary unless a user requires 
Amanda call screening.
If you use Amanda-controlled call transfers:
 Users can take advantage of Amanda call screening
 Norstar will provide silence, its hold conformation tone, or music on 
hold (MOH), depending on which option is programmed for the 
Norstar system
 The system uses port time less efficiently for call processing
 Less information is available to callers via Norstar call progress 
tones