Xerox Workcentre 5020 B Manual

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 101
Ghosting (residual images)zCheck the quality of the documents.zFeed the document SEF.
Washout
zCheck the quality of the documents.zIf the image is lighter near the borders, set 
the density feature to a darker setting.
zReplace the Drum Cartridge.
Solid density variations
zLoad fresh paper.zCheck the quality of the documents.zSet the density feature to a lighter or darker 
setting.
zReplace the Drum Cartridge.
Image loss 
zWhen copying...

Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 102
Paper Jams
This section describes procedures to clear paper jams.
When paper jams in the machine, the machine stops, and the indicator on the Machine 
Diagram (mimic) flashes. An error code also appears in the Display, which indicates 
which procedures to take to remove the jammed paper. 
Carefully remove the jammed paper without tearing it. Do not leave any pieces of paper 
in the machine.
If a paper jam error code remains in the Display after you...

Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 103
If the paper is jammed around the Fuser
1) Pull down the latches. 
2) Remove the jammed paper.
Note • Do not leave any torn pieces of 
paper inside the machine.
3) Return the latches back to their 
original position.
4) Gently close the Left Side Cover.
If the paper is jammed within the Left Side Cover
1) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards.
2) If the paper is jammed in the 
location...

Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 104
E2: Paper Jam in the Left Side Cover
The following procedure describes how to clear paper jams in the Left Side Cover when 
an error code [E2] appears in the Display.
1.Hold the latch, and open Access Cover 
1.
Note • This releases the tightly jammed 
paper within the machine.
2.Lift up the Left Side Cover Latch gently 
to open the Left Side Cover.
3.Remove the jammed paper.
Note • Do not leave any torn pieces of paper inside the machine.
1) If the...

Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 105
3) If the paper is jammed in the 
location shown in the diagram, and 
if the edges of the jammed paper is 
not accessible to be pulled out, pull 
up the green lever, and remove the 
jammed paper.
4.Gently close the Left Side Cover and 
Access Cover 1.
E4: Paper Jam in the Left Side Cover
The following procedure describes how to clear paper jams in the Left Side Cover when 
an error code [E4] appears in the Display.
1.Hold the latch, and open Access...

Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 106
4.Remove the jammed paper.
Note • Do not leave any torn pieces of paper inside the machine.
1) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards.
2) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards.
3) If the paper is jammed in the 
location shown in the diagram, and 
if the edges of the jammed paper is 
not accessible to be pulled out, pull...

Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 107
C2: Paper Jam in Tray 2
The following procedure describes how to clear paper jams in Tray 2 when an error 
code [C2] appears in the Display.
Important • Paper Tray 2 is an optional accessory that can be used as Tray 2.
1.Pull out Tray 2 toward you.
Important • Identify the location of the paper 
jam first. Randomly pulling out the 
trays may tear the jammed paper, 
and any torn pieces of paper 
remaining in the machine may 
eventually cause the...

Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 108
4.Pull out Tray 2 toward you, and remove 
the jammed paper.
Note • Do not leave any torn pieces of 
paper inside the machine.
5.Push Tray 2 gently back into position, 
and close Access Cover 1 and Access 
Cover 2.
C3: Paper Jam in the Bypass Tray
The following procedure describes how to clear paper jams in the Bypass Tray when 
an error code [C3] appears in the Display.
1.Check the feed slot of the Bypass Tray 
to remove the jammed paper.
Important •...

A1: Document Jams 
Xerox WorkCentre 5016/5020 User Guide 109
A1: Document Jams
If a document jams in the Document Feeder, the machine stops, and an error code [A1] 
appears in the Display. The Document Feeder Jam indicator on the Machine Diagram 
(mimic) flashes.
The following procedure describes how to remove the jammed documents in the 
Document Feeder.
Note • The Document Feeder is not fitted as standard on some machine configurations.
1.Pull up the latch to open the Document 
Feeder Cover.
2.Remove...

Xerox WorkCentre 5016/5020 User Guide 110
10 Maintenance
This chapter describes how to replace consumbles and how to clean the machine. 
Replacing Consumables
The following consumables are manufactured to meet the specifications of the 
machine. 
*1: The value of the page yield provided above are in accordance with ISO/IEC 19752. This value is for 
when A4 LEF paper is used. The value is for reference only and will vary depending on the 
conditions such as the print contents, dot coverage (area...