Xerox Workcentre 5020 B Manual

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 91
Document Feeder Jam
The red indicator flashes when a document jams in the Document 
Feeder.
For information on how to clear document jams in the Document Feeder, refer to A1: Document 
Jams (P.109).
Processor Jam
The red indicator flashes when a paper jam occurs in the machine. Check 
the error code that appears in the Display. Refer to the Error Codes 
(P.92) for the solution.
Toner
The red indicator lights up when the amount of toner...

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 92
Document Present
The green indicator lights up when a document is loaded correctly in the 
Document Feeder.
Note • This option is only available when the Document Feeder is fitted on the machine.
Error Codes
A Codes
Error Code Description Remedy
A1 Documents jammed in the 
Document Feeder.Remove the jammed document 
carefully. 
For information on how to remove the 
jammed document, refer to A1: 
Document Jams (P.109).
A2 The size of...

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 93
C Codes
Error Code Description Remedy
C0 When using the Document Feeder to 
scan a document, the scanned 
image that is enlarged or reduced by 
the specified zoom ratio does not fit 
entirely on the paper that is loaded in 
the tray that you specified.Stop the job. Specify the smaller zoom 
ratio, or load the bigger sized paper in 
the tray before running the job again.
For information on how to specify the 
zoom ratio, refer to  
button...

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 94
E Codes
C5 Tray 1 is out of paper. Load paper in Tray 1.
For information on how to load paper in 
Tray 1, refer to Loading Paper in Tray 1 
(P.42).
Tray 1 has been selected in a print 
job; however, the size/orientation of 
paper that is loaded in Tray 1 does 
not match the paper size/orientation 
of the print job.Load Tray 1 with the same sized 
paper as specified in the print job. 
Specify the correct size/orientation of 
paper that is...

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 95
E1 Paper jammed around the Fuser 
Unit and in the Left Side Cover.Remove the jammed paper.
For information on how to remove the 
jammed paper around the Fuser Unit, 
refer to E1: Paper Jam around the Fuser 
Unit and in the Left Side Cover (P.102).
E2 Paper jammed in the Left Side 
Cover.Remove the jammed paper.
For information on how to remove the 
jammed paper in and around Tray 1, refer 
to E2: Paper Jam in the Left Side Cover...

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 96
H Code
J Codes
L CodeError Code Description Remedy
H9 An internal communication error 
occurred in the machine.Switch the machine off and on. If the 
error persists, contact the Xerox 
Welcome Center.
Error Code Description Remedy
J1 Out of toner. Add toner.
For information on how to add toner, refer 
to Adding Toner to the Drum Cartridge 
(P.111).
J3 The machine cannot correctly sense 
the connection to the Drum 
Cartridge, or the Drum...

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 97
N Codes
U CodesError Code Description Remedy
n1 Memory is full. Press the  button to cancel the 
job. Reload the unscanned 
documents, and press the  
button to resume scanning the rest of 
the documents.
n4 A data transmission error occurred 
during a print job or a scan job.Press the  button to cancel the 
job.
The file that you sent to be printed 
has an error. Press the  button to cancel the 
job, and check the file to be printed....

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 98
Troubleshooting Table
If you are experiencing any difficulties using the machine, check the table below for the 
recommended solutions.
Symptom Recommendation
The machine will not switch on.zCheck the power cord.zCheck that the Power Switch is pressed on 
to the [ ] position.
zCheck that the AC outlet is supplying 
voltage. Connect another appliance to the 
outlet to verify the voltage supply.
An error is indicated on the Machine Diagram...

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 99
A print job is sent to the machine correctly, 
but the machine does not start printing.zMake sure the application that you are 
trying to send a print job from is working 
properly on the computer.
zMake sure that the appropriate printer 
cable is used.
zMake sure that the printer cable is 
connected securely.
zCheck to see if the size of paper loaded in a 
tray matches the size of paper that you 
specified in the print driver.
zPrint...

Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 100
Streaks, solid or dotted lines, or spotszClean the Corotron Wire.
For information on how to clean the Corotron 
Wire, refer to Cleaning the Corotron Wire 
(P.118).
zClean the Document Glass, Constant 
Velocity Transport Glass (the narrow strip 
of glass located at the left hand side of the 
Document Glass), the Document Feeder, 
and the paper guides.
For information on how to clean the machine, 
refer to Cleaning the Machine (P.116)....