Xerox WorkCentre 3220DN User Manual

70 _Troubleshooting
Exit misfeed
1.Remove any remaining pages from the ADF.
2. Seize the misfeed paper, and remove the paper from the document 
output tray by carefully pulling it to the right using both hands.
3. Load the removed pages back into the ADF.
Roller misfeed
1.Open the scanner lid.
2. Seize the misfeed paper, and remove the paper from the feed area by 
carefully pulling it to the right using both hands.
3. Close the scanner lid. Then load the removed pages back into the ADF.
CLEARING PAPER...

Troubleshooting_71
3.Insert the tray back into the machine. Printing automatically resumes.
In the manual tray
When you print using the manual tray and the machine detects that there is 
either no paper or that the paper has been improperly loaded, follow the 
next steps to release the jammed paper.
1.Check if the paper is stuck in the feeding area, and if so, pull it out gently 
and slowly.
2.Load a paper into the  manual tray.
3. Open the front cover and close it. The machine will resume printing.
In...

72 _Troubleshooting
2.Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper 
from the bottom of the machine.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to step 3.
3. Open the rear cover.
4. Pull the guide rear on each side down and remove the paper. Return the 
guide rear to its original position.
5. Close the rear cover. Printing automatically resumes.In the optional tray
If...

Troubleshooting_73
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the control panel display to indicate the machine’s 
status or errors. Refer to the tables below to understand the messages’ 
meaning and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order. 
• xxx indicates the media type.
• yyy indicates the tray.
• If the message is not in the table, cycle the power and try the 
printing job again. If the problem persists, call for service.
• Some messages...

74 _Troubleshooting
Memory Full The memory is full. Delete unnecessary fax 
jobs and retransmit after 
more memory becomes 
available. Alternatively, 
split the transmission into 
more than one operation.
Not AssignedThe speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it. Enter the number 
manually using the 
number keypad or store 
the number or address.
One Page is 
Too Large
Single page data 
exceeds the 
configured mail size. Reduce the resolution and 
try again....

Troubleshooting_75
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, call for service.
Paper feeding  Printing problems
CONDITIONSUGGESTED SOLUTIONS
Paper is jammed 
during printing.
Clear the paper jam. See page 69.
Paper sticks 
together.
• Ensure there is not too much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the...

76 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
A print job is 
extremely 
slow.The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
Half the page 
is blank.The page orientation 
setting may be 
incorrect. Change the page orientation in 
your application. See the printer 
driver help...

Troubleshooting_77
DropoutsIf faded areas, generally rounded, occur randomly 
on the page:
• A single sheet of paper may be defective. Try 
reprinting the job.
• The moisture content of the paper is uneven or 
the paper has moist spots on its surface. Try a 
different brand of paper. See page 33.
• The paper lot is bad. The manufacturing 
processes can cause some areas to reject 
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go to 
printer properties, click...

78 _Troubleshooting
Copying problems
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and humidity can cause paper curl. 
See page 33.
• Turn over the stack of paper in the tray. Also try  rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 33.
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
Back of...

Troubleshooting_79
Scanning problems
Image rubs off the 
copy easily. • Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper  in the machine for extended periods of 
time.
Frequent copy paper 
jams occur. • Fan the stack of paper, then turn it over in 
the tray. Replace the paper in the tray with 
a fresh supply. Check/adjust the paper 
guides, if necessary.
• Ensure that the paper is the proper paper 
weight. 80 g/m
2 (20 lb bond) paper is...