Xerox WorkCentre 3119 User Manual
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Troubleshooting 9.5 Paper sticks together.• Ensure that there is not too much paper in the paper input tray. The paper input tray can hold up to 250 sheets of paper, depending on the thickness of your paper. • Make sure that you are using the correct type of paper. See page 3.2. • Remove paper from the paper input tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed.• Different types of paper may be stacked in the paper input tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See page 9.1. Paper does not feed into the machine.• Remove any obstructions inside the machine. • Paper has not been loaded correctly. Remove paper from the paper input tray and reload it correctly. • There is too much paper in the paper input tray. Remove excess paper from the paper input tray. • The paper is too thick. Use only paper that meets the specifications required by the machine. See page 3.2. The paper keeps jamming.• There is too much paper in the paper input tray. Remove excess paper from the tray. If you are printing on special materials, use the manual feeder. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. See page 3.2. • There may be debris inside the machine. Open the front cover and remove the debris. Transparencies stick together in the paper exit.Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine. Envelopes skew or fail to feed correctly.Ensure that the paper guides are against both sides of the envelopes. ConditionSuggested solutionsPrinting problems ConditionPossible causeSuggested solutions The machine does not print.The machine is not receiving power.Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default printer.Select Xerox Workcentre 3119 Series as your default printer in your Windows. Check the machine for the following: • The front cover is not closed. - Close the front cover. • Paper is jammed. - Clear the paper jam. See page 9.1. • No paper is loaded. - Load paper. See page 2.3. • The toner cartridge is not installed. - Install the toner cartridge. See page 2.2. If a printer system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly.Disconnect the printer cable and reconnect it. The connection cable between the computer and the machine is defective.If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is incorrect.Check the Windows printer setting to make sure that the print job is sent to the correct port, for example, LPT1. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed.Repair the printer software. See the Software Section. The machine is malfunctioning.Check the display message on the control panel to see if the machine is indicating a system error. Downloaded From ManualsPrinter.com Manuals
Troubleshooting 9.6 The machine selects print materials from the wrong paper source.The paper source selection in the printer properties may be incorrect.For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See the Software Section. A print job is extremely slow.The job may be very complex.Reduce the complexity of the page or try adjusting the print quality settings. The maximum print speed of your machine is 19 PPM for Letter-sized paper and 18 PPM for A4-sized paper. If you are using Windows 98/Me, the Spooling Setting may be set incorrectly. From the Start menu, choose Settings and Printers. Right-click the Xerox Workcentre 3119 Series machine icon, choose Properties, click the Details tab, and then choose the Spool Settings button. Select the desired spool setting. Half the page is blank.The page orientation setting may be incorrect.Change the page orientation in your application. See the Software Section. The paper size and the paper size settings do not match.Ensure that the paper size in the printer driver settings matches the paper in the paper input tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. The machine prints, but the text is wrong, garbled, or incomplete.The printer cable is loose or defective.Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected.Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning.Try printing a job from another application. The operating system is malfunctioning.Exit Windows and reboot the computer. Turn the machine off and then back on again. ConditionPossible causeSuggested solutions Pages print, but are blank.The toner cartridge is defective or out of toner.Redistribute the toner, if necessary. See page 8.3. If necessary, replace the toner cartridge. The file may have blank pages.Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective.Contact a service representative. The illustrations print incorrectly in Adobe Illustrator.The setting in the software application is wrong.Select Download as Bit Image in the TrueType Options window of the Graphic properties and print the document again. An error occurs repeatedly when you are printing with the USB connection.When the USB mode is set to Fast, some PC users may experience poor USB communication.Change the USB mode to Slow. To do so, follow these step: 1Press button until Machine Setup appears on the top line of the display. 2Press the scroll button ( or ) until USB mode appears and press button. 3Press the scroll button ( or ) until Slow appears and press button. 4Press button to return to standby mode. ConditionPossible causeSuggested solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting 9.7 Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem. ConditionSuggested solutions Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the toner cartridge life. See page 8.3. If this does not improve the print quality, install a new toner cartridge. • The paper may not meet paper specifications; for example, the paper is too moist or too rough. See page 3.2. • If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the Software Section and page 2.6, respectively. • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. See page 8.2. • The surface of the LSU part inside the machine may be dirty. Clean the LSU. See page 8.2. Toner specks• The paper may not meet specifications; for example, the paper is too moist or too rough. See page 3.2. • The transfer roller may be dirty. Clean the inside of your machine. See page 8.1. • The paper path may need cleaning. See page 8.2. DropoutsIf faded areas, generally rounded, occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See page 3.2. • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • If these steps do not correct the problem, contact a service representative. Vertical linesIf black vertical streaks appear on the page: • The drum inside the toner cartridge has probably been scratched. Remove the toner cartridge and install a new one. See page 8.4. If white vertical streaks appear on the page: • The surface of the LSU part inside the machine may be dirty. Clean the LSU (see page 8.2). Gray backgroundIf the amount of background shading becomes unacceptable: • Change to a lighter weight paper. See page 3.2. • Check the machine’s environment: very dry (low humidity) or high humidity (higher than 80% RH) conditions can increase the amount of background shading. • Remove the old toner cartridge and install a new one. See page 8.4. Toner smear• Clean the inside of the machine. See page 8.1. • Check the paper type and quality. See page 3.2. • Remove the toner cartridge and install a new one. See page 8.4. Vertical repetitive defectsIf marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a cleaning sheet several times to clean the toner cartridge; see page 8.2. After the printout, if you still have the same problems, remove the toner cartridge and install a new one. See page 8.4. • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. • If you use inferior quality paper; see page 8.2. ConditionSuggested solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting 9.8 Background scatterBackground scatter results from bits of toner randomly distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or the printer properties. Misformed characters• If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try a different paper. See page 3.2. • If characters are improperly formed and producing a wavy effect, the scanner unit may need service. For service, contact a service representative. Page skew• Ensure that the paper is loaded properly. • Check the paper type and quality. See page 3.2. • Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack. Curl or wave• Ensure that the paper is loaded properly. • Check the paper type and quality. Both high temperature and humidity can cause paper curl. See page 3.2. • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Try printing to the rear cover. ConditionSuggested solutions Wrinkles or creases• Ensure that the paper is loaded properly. • Check the paper type and quality. See page 3.2. • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Try printing to the rear cover. Back of printouts are dirtyCheck for leaking toner. Clean the inside of the machine. See page 8.1. Black pages• The toner cartridge may not be installed properly. Remove the toner cartridge and reinsert it. • The toner cartridge may be defective and need replacing. Remove the toner cartridge and install a new one. See page 8.4. • The machine may require repair. Contact a service representative. Loose toner• Clean the inside of the machine. See page 8.1. • Check the paper type and quality. See page 3.2. • Remove the toner cartridge and install a new one. See page 8.4. • If the problem persists, the machine may require repair. Contact a service representative. Character VoidsCharacter voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See page 3.2. ConditionSuggested solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting 9.9 Copying problems Horizontal stripesIf horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the toner cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one. See page 8.4. • If the problem persists, the machine may require repair. Contact a service representative. CurlIf the printed paper is curled or paper does not feed into the machine: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Try printing to the rear cover. ConditionSuggested solutions ConditionSuggested solutions Copies are too light or too dark.Use Darkness to darken or lighten the background of the copies. Smears, lines, marks, or spots appears on copies.• If defects are on the original, use Darkness to lighten the background of your copies. • If no defects are on the original, clean the scan unit. See page 8.2. Copy image is skewed.• Ensure that the original is face down on the document glass. • Check that the paper is loaded correctly. Blank copies print out.Ensure that the original is face down on the document glass. Image rubs off the copy easily.• Replace the paper in the paper input tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper jams occur.• Fan the stack of paper, then turn it over in the paper input tray. Replace the paper in the paper input tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight 75 g/m 2 (20 lb bond) paper is recommended. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Scanning problems Toner cartridge produces fewer copies than expected before running out of toner.• Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other documents that use more toner. • The machine may be turned on and off frequently. • The document cover may be left open while copies are being made. ConditionSuggested solutions ConditionSuggested solutions The scanner does not work.• Make sure that you place the document to be scanned face down on the document glass. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the USB cable is connected properly. • Make sure that the USB cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • If you are using a parallel cable, ensure that it is compliant with IEEE 1284 standards. Check that the scanner is configured correctly. Check scan setting to make certain that the scanner job is being sent to the correct port, for example, LPT1. The unit scans very slowly.• Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer User’s Guide. Downloaded From ManualsPrinter.com Manuals
Troubleshooting 9.10 Common windows problems NOTE: Refer to Microsoft Windows 98/Me/2000/XP User’s Guide that came with your PC for further information on Windows error messages. Message appears on your computer screen: • “Device cant be set to the H/W mode you want.” • “Port is being used by another program.” • “Port is disabled.” • “Scanner is busy receiving or printing data. When the current job is completed, try again.” •“Invalid handle.” • “Scanning has failed.”• There may be a copying or printing job in progress. When that job is complete, try your job again. • The Selected port is currently being used. Restart your computer and try again. • The printer cable may be improperly connected or the power may be off. • The scanner driver is not installed or the operating environment is not set up properly. • Ensure that the machine is properly connected and the power is on, Then restart your computer. • The USB cable may be improperly connected or the power may be off. ConditionSuggested solutions ConditionSuggested solutions “File in Use” message appears during installation.Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. “Error Writing to LPTx” message appears.• Ensure that the cables are connected correctly, the machine is on. • If bi-directional communication is not turned on in the driver, it will also cause this message. “General Protection Fault”, “Exception OE”, “Spool32”, or “Illegal Operation” messages appear.Close all other applications, reboot Windows and try printing again. “Fail To Print”, “A printer timeout error occurred.” messages appear.These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Common Linux Problems ConditionSuggested solutions The machine doesn’t print.• Check if the printer driver is installed in your system. Open MFP configurator and switch to the Printers tab in Printers configuration window to look at the list of available printers. Make sure that your machine is displayed on the list. If not, please, invoke Add new printer wizard to set up your device. • Check if the printer is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains “(stopped)” string, please, press the Start button. After that normal operation of the printer should be restored. The “stopped” status might be activated when some problems in printing occurred. For instance, this could be an attempt to print document when MFP port is claimed by a scanning application. • Check if the MFP port is not busy. Since functional components of MFP (printer and scanner) share the same I/O interface (MFP port), the situation of simultaneous access of different “consumer” application to the same MFP port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other “consumer” will encounter “device busy” response. You should open MFP ports configuration and select the port assigned to your printer. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should wait for completion of the current job or should press Release port button, if you are sure that the present owner is not functioning properly. • Check if your application has special print option such as “-oraw”. If “-oraw” is specified in the command line parameter then remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit command line parameter in the command item. The machine does not appear on the scanners list.• Check if your machine is attached to your computer. Make sure that it is connected properly via the USB port and is turned on. • Check if the scanner driver for your machine is installed in your system. Open MFP Configurator, switch to Scanners configuration, then press Drivers. Make sure that driver with a name corresponding to your machines name is listed in the window. Downloaded From ManualsPrinter.com Manuals
Troubleshooting 9.11 The machine does not appear on the scanners list (continued).• Check if the MFP port is not busy. Since functional components of MFP (printer and scanner) share the same I/O interface (MFP port), the situation of simultaneous access of different “consumer” application to the same MFP port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other “consumer” will encounter “device busy” response. This can usually happen while starting scan procedure, and appropriate message box appears. • To identify the source of the problem, you should open MFP ports configuration and select the port assigned to your scanner. MFP ports symbol /dev/ mfp0 corresponds to LP:0 designation displayed in the scanners’ options, /dev/mfp1 relates to LP:1 and so on. USB ports start at /dev/mfp4, so scanner on USB:0 relates to /dev/mfp4 respectively and so forth sequentially. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should wait for completion of the current job or should press Release port button, if you are sure that the present ports owner is not functioning properly. The machine doesn’t scan.• Check if a document is loaded into the machine. • Check if your machine is connected to the computer. Make sure if it is connected properly if I/ O error is reported while scanning. • Check if MFP port is not busy. Since functional components of MFP (printer and scanner) share the same I/O interface (MFP port), the situation of simultaneous access of different “consumer” application to the same MFP port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other “consumer” will encounter “device busy” response. This can usually happen while starting scan procedure, and appropriate message box will be displayed. To identify the source of the problem, you should open MFP ports configuration and select the port assigned to your scanner. MFP port’s symbol /dev/ mfp0 corresponds to LP:0 designation displayed in the scanners’ options, /dev/mfp1 relates to LP:1 and so on. USB ports start at /dev/mfp4, so scanner on USB:0 relates to /dev/mfp4 respectively and so forth sequentially. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should wait for completion of the current job or should press Release port button, if you are sure that the present port’s owner is not functioning properly . ConditionSuggested solutions I can’t print when I installed both Linux Print Package (LPP) and MFP driver on the same machine simultaneously.• Since both Linux Printer Package and MFP driver make a symbolic link to “lpr” printing command, which is commonly used on Unix clones, it is not recommended to use both package on the same machine. • If you still want to use both packages simultaneously, please install the LPP first. • If you want to uninstall only one of them, please uninstall both packages and install that one you want to use again. • If you don’t want to uninstall MFP driver and install it again, you may make the necessary symbolic link yourself. Please, log in as root user and invoke the following command: ln -sf /usr/local/bin/Xerox/slpr /usr/bin/lpr Can’t scan via Gimp Front-end.• Check if Gimp Front-end has “Xsane:Device dialog.” on the “Acquire” menu. If not, you should install Xsane plug-in for Gimp on the your computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detail information, refer to the Help for Linux distribution CD or Gimp Front-end application. If you wish to use other kind of scan application, refer to the Help for application. I encounter error “Unable to open MFP port device file!” when printing a document.Please avoid changing print job parameters (via SLPR utility, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Linux MFP driver locks MFP port while printing, the abrupt termination of the driver keeps the port locked and therefore unavailable for subsequent print jobs. If this situation occurred, please, try to release the MFP port. ConditionSuggested solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting 9.12 Common macintosh problems Problems in printer setup utility ConditionSuggested solutions There is described driver not installed at Product List Window after you click Add and Select USB.• Software is not installed correctly. Reinstall the software. See Software Section. • Make sure that you are using a high-quality cable. Your product not listed at Product List Window after you click Add and Select USB.• Make sure that the cables are connected correctly and the machine is turned on. • Check if “Ready” appears on the display of the control panel. If not, clear the problem depending on the error message; see “Understanding display messages” on page 9.4. • Make sure that the correct printer driver has been selected at Product List Window after you click Add and Select USB. Downloaded From ManualsPrinter.com Manuals
Specifications 10.1 10Specifications This chapter includes: • General specifications • Scanner and copier specifications • Printer specifications General specifications ItemDescription Paper input capacity Tray with multi-pages: 250 multi-pages for plain paper (20 lb bond, 75 g/m2) Tray with single page and manual tray: 1 single page for plain paper, transparencies, labels, Post Card and envelopes (16 ~43 lb bond, 60 ~ 165 g/m 2) Paper output capacity Face down: 50 sheets Face up: 1 sheet Consumables 1-piece toner cartridge system Power rating 110 - 127 VAC, 50/60 Hz, 4.0 A (USA, Canada) 220 - 240 VAC, 50/60 Hz, 2.5 A (Others) Power consumption Average: 350 W Power save mode: Less than 10 W Noise level aStandby mode: Less than 38 dBA Scanning / Printing mode: Less than 53 dBA Warm-up: Less than 45 dBA Warm-up time Less than 42 seconds First print out time Standby mode: less than 11 seconds Cold status: less than 53 seconds Operating environmentTemperature: 50° F to 89° F (10° C to 32° C) Humidity: 20% to 80% RH Display 16 characters x 2 lines Toner cartridge life b3,000 pages at ISO 19752 5% coverage (Ships with 1,000 pages toner cartridge) Memory 8 MB (Non-extendable) External dimension (W x D x H)409 x 362 x 232 mm (16.1 x 14.3 x 9.1 inches) Weight 9.3 Kg (including consumables) Package weight Paper: 2.16 Kg, Plastic: 0.4 Kg Duty cycle Monthly print: Up to 10,000 pages Scanner and copier specifications a Sound Pressure Level, ISO7779 b The number of pages may be affected by operating environment, printing interval, media type, and media size. ItemDescription Compatibility TWAIN standard/ WIA standard Scanning method Color CIS Resolution Optical: Max. 600 x 2400 dpi (Mono and color) Enhanced: 4,800 x 4,800 dpi Effective scanning length Max. 297 mm (11.7 inches) Effective scanning width Max. 216 mm (8.5 inches) Effective: 208 mm (8.2 inches) Color bit depth 24 bit Mono bit depth 1 bit for Black & White mode 8 bit for Gray mode Copy speed a a Copy Speed is based on Single Document Multiple Copy. Up to 18 ppm in A4 (19 ppm in Letter) Copy resolution Scan: up to 600 x 300 dpi (Text, Text/Photo) up to 600 x 600 dpi (Photo) Print: up to 600 x 600 dpi (Text, Text/Photo, Photo) Zoom rate 50 ~ 200% Multiple copies 1-99 pages Gray scale 256 levels Downloaded From ManualsPrinter.com Manuals
Specifications 10.2 Printer specifications ItemDescription Printing method Laser Beam Printing Printing speed a a Print speed will be affected by operating system used, computing performance, applica- tion software, connecting method, media type, media size, and job complexity. Up to 18 ppm in A4 (19 ppm in Letter) First print out time 11 seconds (From Ready) Print resolution Up to 600 x 600 dpi Printer language SPL (Xerox Printer Language) OS Compatibility b b Please visit www.xerox.com to download the latest software version. Windows 98/Me/2000/XP, Various Linux OS, Macintosh 10.3/10.4 Inteface USB 2.0 Downloaded From ManualsPrinter.com Manuals