Xerox WorkCentre 3119 User Manual

							Ordering toner cartridge
7.1
7Ordering toner 
cartridge
This chapter provides information on purchasing toner 
cartridges available for your machine.
Toner cartridges
When the toner runs out, you can order the following type of 
toner cartridges for your machine:
How to purchase
To  o r d e r  Xerox-authorized toner cartridges, contact your local 
Xerox dealer or the retailer where you purchased your 
machine, or visit www.xerox.com and select your country/
region for information on calling for technical support.
TypeYielda
a. ISO 19752 5% coverage
Part number
Standard 3,000 pages 013R00625
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							Maintenance
8.1
8Maintenance
This chapter provides information for maintaining your machine 
and the toner cartridge.
This chapter includes:
• Printing reports
• Clearing memory
• Cleaning your machine
• Maintaining the toner cartridge
• Consumable and replacement parts
Printing reports
Your machine can print report containing system data 
information.
1Press   button until Report appears on the top line of 
the display.
2Press   button when System Data appears.
The system data information will be printed.
Clearing memory
You can selectively clear information stored in your machine’s 
memory.
1Press   button until Maintenance appears on the top 
line of the display. 
2Press the scroll button (  or  ) until Clear Settings 
appears and press   button.
3Press the scroll button (  or  ) to select the item you want 
to clear.
• 
Paper Setting: Resets all of the Paper Setting options 
to the factory default.
• 
Copy Setup: Resets all of the Copy Setup options to the 
factory default.
• 
All Settings: Resets all of your settings to the factory 
default.
• 
Machine Setup: Resets all of the system settings, such 
as the display language and save mode, to the factory 
default.
4Press   button to confirm clearing. The selected setting 
is cleared.
5Repeat steps 3 through 4 to clear another setting.
6Press  button to return to Standby mode.
Cleaning your machine
To maintain print and scan quality, follow the cleaning 
procedures below each time the toner cartridge is replaced or 
if print and scan quality problems occur.
CAUTION: Cleaning the cabinet of the machine with cleaning 
materials containing large amounts of alcohol, solvent, or 
other strong substances can discolor or crack the cabinet.
Cleaning the outside
Clean the cabinet of the machine with a soft lint-free cloth. You 
can dampen the cloth slightly with water, but be careful not to 
let any water drip onto or into the machine.
Cleaning the inside
During the printing process, paper, toner, and dust particles can 
accumulate inside the machine. This buildup can cause print 
quality problems, such as toner specks or smearing. Cleaning 
the inside of the machine clears or reduces these problems.
1Turn the machine off and unplug the power cord. Wait for 
the machine to cool down.
2Open the front cover and pull the toner cartridge out. Set 
it on a clean flat surface.
CAUTION: 
• To prevent damage to the toner cartridge, do not expose it 
to light for more than a few minutes. Cover it with a piece of 
paper, if necessary. 
• Do not touch the green surface underside of the toner 
cartridge. Use the handle on the toner cartridge to avoid 
touching this area.
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							Maintenance
8.2
3With a dry lint-free cloth, wipe away any dust and spilled 
toner from the toner cartridge area and the toner cartridge 
cavity.
CAUTION: While cleaning the inside of the machine, be careful 
not to touch the transfer roller, located underneath the toner 
cartridge. Oil from your fingers can cause print scan quality 
problems. 
4Locate the long strip of glass (LSU) inside the top of the 
toner cartridge compartment, and gently swab the glass to 
see if dirt turns the white cotton black.
5Reinsert the toner cartridge and close the front cover.
6Plug in the power cord and turn the machine on.
Cleaning the drum
If there are streaks or spots on your print, the OPC drum of the 
toner cartridge may require cleaning.
1Before starting the cleaning procedure, make sure that 
paper is loaded in the machine. 
2Press   button until Maintenance appears on the top 
line of the display.
3Press  button when Clean Drum appears. 
The machine prints out a cleaning page. Toner particles on 
the drum surface are affixed to the paper. 
4If the problem remains, repeat steps 1 through 3.
Cleaning the scan unit
Keeping the scan unit clean helps ensure the best possible 
copies. We suggest that you clean the scan unit at the start of 
each day and during the day, as needed.
1Slightly dampen a soft lint-free cloth or paper towel with 
water.
2Open the document cover.
3Wipe the surface of the document glass until it is clean and 
dry.
4Wipe the underside of the document cover until it is clean 
and dry.
5Close the document cover.
1document cover
2document glass
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							Maintenance
8.3
Maintaining the toner cartridge
Toner cartridge storage
To get the most from the toner cartridge, keep the following 
guidelines in mind:
• Do not remove the toner cartridge from its package until 
ready for use.
• Do not refill the toner cartridge. 
The machine warranty 
does not cover damage caused by using a refilled 
toner cartridge
.
• Store toner cartridges in the same environment as your 
machine.
• To prevent damage to the toner cartridge, do not expose it 
to light for more than a few minutes.
Saving toner
To save toner, press   button until Toner Save appears and 
then press   button when 
On appears. Using this feature 
extends the life of the 
toner cartridge and reduces your cost 
per page, but it also reduces print quality. 
Expected toner cartridge life
The life of the toner cartridge depends on the amount of toner 
that print jobs require. When printing text at ISO 19752 5% 
coverage, a new toner cartridge lasts an average of 3,000 
pages. (The original toner cartridge supplied with the machine 
lasts an average of 1,000 pages.) The actual number may be 
different depending on the print density of the page you print. 
If you print a lot of graphics, you may need to change the toner 
cartridge more often.
NOTE: The 1,000 pages and 3,000 pages toner cartridge have 
different shapes.
Redistributing the toner cartridge
When the toner cartridge is near the end of its life:
• White streaks or light printing occurs. 
• The warning message, 
Toner Low displays on the control 
panel.
• The Smart Panel program window appears on the computer 
telling you that the toner cartridge is low on toner.
• The Status LED blinks red. 
If this happens, you can temporarily reestablish print quality by 
redistributing the remaining toner in the toner cartridge. In 
some cases, white streaks or light printing will still occur even 
after you have redistributed the toner.
1Open the front cover.
2Pull the toner cartridge out.
3Thoroughly roll the toner cartridge 5 or 6 times to 
distribute the toner evenly inside the toner cartridge.
NOTE: If toner gets on your clothing, wipe it off with a dry 
cloth and wash clothing in cold water. Hot water sets toner into 
fabric.
CAUTION: Do not touch the green underside of the toner 
cartridge. Use the handle on the toner cartridge to avoid 
touching this area. 
4Hold the toner cartridge by the handle and slowly insert 
the toner cartridge into the opening in the machine.
5Tabs on the sides of the toner cartridge and corresponding 
grooves within the machine will guide the toner cartridge 
into the correct position until it locks into place completely.
6Close the front cover. Make sure that the cover is securely 
closed.
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							Maintenance
8.4
Replacing the toner cartridge
When the toner cartridge is completely empty:
• The warning message, 
Toner Empty or [Toner Empty] 
Replace Toner
 displays on the control panel. 
• The Smart Panel program window appears on the computer 
telling you that the toner cartridge is empty.
• The Status LED lights red. 
At this stage, the 
toner cartridge needs to be replaced. For 
order information for toner cartridges, see page 7.1.
NOTE: When [Toner Empty] Replace Toner message 
appears you are no longer able to print a document. replace 
the old toner cartridge with new one to resume printing.
1Pull the toner cartridge out.
2Remove the new toner cartridge from its bag.
3Roll the toner cartridge 5 or 6 items to distribute the toner 
evenly inside the toner cartridge.
Thoroughly rolling the toner cartridge will assure 
maximum copies per toner cartridge.
4Remove the paper protecting the toner cartridge.
NOTE: If toner gets on your clothing, wipe it off with a dry 
cloth and wash clothing in cold water. Hot water sets toner into 
fabric.
CAUTION: Do not touch the green underside of the toner 
cartridge. Use the handle on the toner cartridge to avoid 
touching this area. 
5Hold the toner cartridge by the handle and slowly insert 
the toner cartridge into the opening in the machine. 
6Tabs on the sides of the toner cartridge and corresponding 
grooves within the machine will guide the toner cartridge 
into the correct position until it locks into place completely.
7Close the front cover. Make sure that the cover is securely 
closed.
Consumable and replacement 
parts
From time to time, you needs to replace the toner cartridge, 
roller, and fuser unit to maintain top performance and to avoid 
print quality problems and paper feed problems resulting from 
worn parts. The Smart Panel program window will appear on 
the computer, indicating which item needs to be replaced.
The following items should be replaced after you have printed 
the specified number of pages, or when the life span of each 
item has expired. The Smart Panel program window will appear 
on the computer, indicating which item needs to be replaced.
To purchase consumable and replacement parts, contact your 
Xerox dealer or the retailer where you bought your machine. 
We strongly recommend that these items be installed by a 
ItemsYield (Average)
Tr a n s f e r  r o l l e rApprox. 50,000 pages
Fuser unit 
Approx. 50,000 pages
Paper feeding roller
Approx. 50,000 pages
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							Maintenance
8.5
trained service professional, except for the toner cartridge (see 
page 8.4).
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							Troubleshooting
9.1
9Troubleshooting
This chapter gives helpful information for what to do if you 
encounter an error.
This chapter includes:
• Clearing paper jams
• Understanding the Status LED
• Understanding display messages
• Solving other problems
Clearing paper jams
When a paper jam occurs, Paper Jam appears on the display. 
Refer to the table below to locate and clear the paper jam.
To avoid tearing the paper, pull out the jammed paper gently 
and slowly. Follow the instructions in the following sections to 
clear the jam. 
In the paper input tray
1Open and close the front cover. The jammed paper 
automatically exits the machine.
If the paper does not exit, continue to step 2.
2Pull the paper input tray out. 
MessageLocation of JamGo to
[Paper Jam 0]
Open/Close 
Door
In the paper input tray below and
page 9.1
[Paper Jam 1] 
Open/Close 
Door
In the fuser area or around 
the toner cartridge
In the manual feederpage 9.2
[Paper Jam 2] 
Check Inside
In the paper exit area page 9.2
3Remove the jammed paper by gently pulling it straight 
out.
If there is any resistance and the paper does not move 
when you pull, or if you cannot see the paper in this area, 
check the fuser area around the toner cartridge. See 
page 9.2. 
4Insert the paper input tray into the machine until it snaps 
into place.
5Open and close the front cover to resume printing.
In the manual feeder
1If the paper is not feeding properly, pull the paper out of 
the machine.
2To resume printing, open and close the front cover.
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							Troubleshooting
9.2
In the fuser area or around the toner 
cartridge
NOTE: The fuser area is hot. Take care when removing paper 
from the machine.
1Open the front cover and pull the toner cartridge out.
2Remove the jammed paper by gently pulling it straight 
out.
3Replace the toner cartridge and close the front cover. 
Printing automatically resumes.
In the paper exit area
1Open and close the front cover. The jammed paper 
automatically exits the machine.
If the paper does not exit, continue to step 2.
2Gently pull the paper out of the output tray. Skip to step 9. 
If you cannot see the jammed paper in the output tray, 
continue to the next step.
3Lift the scan unit.
4Pull the jammed paper out gently.
5Close the scan unit by pushing a tab to the left and hold it 
down and lowering the cover carefully until the cover is 
holding down the tab.
If there is any resistance and the paper does not move 
when you pull or if you cannot see the paper under the 
scan unit, continue to the next step.
6Open the rear cover.
7Remove the jammed paper by gently pulling it straight 
out.
8Close the rear cover.
9Open and close the front cover to resume printing.
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							Troubleshooting
9.3
Tips for avoiding paper jams
By selecting the correct paper types, most paper jams can be 
avoided. When a paper jam occurs, follow the steps outlined in 
page 9.1. 
• Follow the procedures in page 2.3. Ensure that the 
adjustable guides are positioned correctly.
• Do not overload the paper input tray. Ensure that the paper 
is below the paper capacity mark on the inside wall of the 
paper input tray.
• Do not remove paper from the paper input tray while your 
machine is printing.
• Flex, fan, and straighten the paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in the paper input tray.
• Use only recommended print materials. See page 3.2.
• Ensure that the recommended print side of print materials is 
facing down in the paper input tray and facing up in the 
manual feeder.Understanding the Status LED
The Status LED on the control panel shows the status of your 
machine. See the table below to know your machine’s status.
StatusDescription
Off • The machine is off-line.
• The machine is in Power Save mode. 
When data is received, or any button is 
pressed, it switches to on-line 
automatically.
Green On The machine is on-line and can be used.
Blinking • When the backlight slowly blinks, the 
machine is receiving data from the 
computer.
• When the backlight normally blinks, the 
machine is scanning the loaded 
document.
• When the backlight fast blinks, the 
machine is printing data. 
Red On • The toner cartridge is totally exhausted. 
Remove the old toner cartridge and 
install a new one. See page 8.4.
• A paper jam has occurred. To solve the 
problem, see page 9.1.
• The front cover is open. Close the front 
cover.
• There is no paper in the paper input 
tray. Load paper in the paper input tray.
• The machine has stopped due to a major 
error. Check the display message. See 
page 9.4 for details on the meaning of 
the error message.
Blinking • A minor error occurs and the machine is 
waiting for an error to be cleared. Check 
the display message. When the problem 
is cleared, the machine resumes. 
• The toner cartridge is low. Order a new 
toner cartridge. You can temporarily 
improve print quality by redistributing 
the toner. See page 8.4.
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							Troubleshooting
9.4
Understanding display messages
Messages appear on the Smart Panel program window or the 
control panel display to indicate the machine’s status or errors. 
Refer to the tables below to understand the messages’ meaning 
and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order.
NOTE: When you call for service, it is very convenient to tell 
the service representative the display message.
DisplayMeaningSuggested solutions
Door Open
The front cover or 
rear cover is not 
securely latched.Close the cover until it locks 
into place.
Hsync ErrorA problem has 
occurred in the LSU 
(Laser Scanning 
Unit).Unplug the power cord and plug 
it back in. If the problem 
persists, please call for service.
Invalid 
CartridgeYou have used an 
unauthorized 
cartridge.You must use a Xerox approved 
cartridge.
No Cartridge•You have used an 
unauthorized 
cartridge.
• The toner 
cartridge you 
have installled is 
not for your 
machine.•You must use a Xerox 
approved cartridge.
• Install a Xerox genuine toner 
cartridge, designed for your 
machine.
[Jam 1] or [No 
Cartridge]The toner cartridge 
is not installed.Install the toner cartridge. See 
page 2.2.
Low Heat ErrorThere is a problem 
in the fuser unit.Unplug the power cord and plug 
it back in. If the problem 
persists, please call for service.
[LSU Error]A problem has 
occurred in the LSU 
(Laser Scanning 
Unit).Unplug the power cord and plug 
it back in. If the problem 
persists, please call for service.
[No Paper]
Add PaperThe paper in the 
paper input tray 
has run out.Load paper in the paper input 
tray. See page 2.3.
Open Heat ErrorThere is a problem 
in the fuser unit.Unplug the power cord and plug 
it back in. If the problem 
persists, please call for service.
[Over Heat]There is a problem 
in the fuser unit.Unplug the power cord and plug 
it back in. If the problem 
persists, please call for service.
Solving other problems
The following chart lists some conditions that may occur and 
the recommended solutions. Follow the suggested solutions 
until the problem is corrected. If the problem persists, please 
call for service.
Paper feeding problems
[Paper Jam 0]
Open/Close 
DoorPaper has jammed 
in the feeding area 
of the paper input 
tray.Clear the jam. See page 9.1.
[Paper Jam 1] 
Open/Close 
DoorPaper has jammed 
in the fuser area or 
in the manual 
feeder.Clear the jam. See page 9.2.
[Paper Jam 2] 
Check Inside
Paper has jammed 
in the paper exit 
area.Clear the jam. See page 9.2.
Power FailurePower has turned 
off then on and the 
machine’s memory 
has not been 
backed up.The job which you were trying 
to do before the power failure 
must be completely re-done.
Scanner ErrorThere is a problem 
in the scanner unit.Unplug the power cord and plug 
it back in. If the problem 
persists, please call for service.
Toner EmptyThe toner cartridge 
has run out. Replace the toner cartridge with 
a new one. See  page 8.4.
[Toner Empty] 
Replace TonerThe toner cartridge 
has run out. The 
printer stops 
printing.Replace the toner cartridge with 
a new one. See  page 8.4.
Toner LowThe toner is almost 
empty.Take out the toner cartridge 
and gently shake it. By doing 
this, you can temporarily 
reestablish printing operations.
DisplayMeaningSuggested solutions
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. See page 9.1.
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