Xerox Phaser 6180N User Manual

							Problems With the Printer
Phaser® 6180 Color Laser Printer
7-19
Paper cannot be fed.
Paper jams. 
Multiple paper are fed. 
Paper is fed at an 
angle. 
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels, transparencies, or envelopes, fan 
them well to allow air to enter between each sheet before loading. See 
Loading Paper in Trays 2–3 on page 4-12.
Is the paper damp?
Replace with paper from a new ream. See Loading Paper in Trays 2–3 on 
page 4-12.
The paper used is not suitable. 
Load the correct type of paper. See About Paper on page 4-5.
Is the paper tray set correctly? 
Push the paper tray completely into the printer.
Is the printer placed on a flat location? 
Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions? 
Set the guides to the correct positions. See Loading Paper in Trays 2–3 on 
page 4-12.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper may occur before the sheets of paper loaded in 
the tray are used up. Remove the paper, fan it, and load again. Replenish 
paper only when all the sheets of the loaded paper are used up.
Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox 
Support website, www.xerox.com/office/6180support
, for assistance. Symptom Reason/Action
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							Problems With the Printer
Phaser® 6180 Color Laser Printer
7-20
Enabling Options
If your options are not working, do the following to enable the options:
PostScript Driver
1.Select Start, select Settings, and then select Printers and Faxes.
2.Right-click on the printer and select Properties.
3.Click the Device Settings tab.
4.Under Installable Options, select Available for the option that you want to enable.
5.Click the OK button.
PCL Driver
1.Select Start, select Settings, and then select Printers and Faxes.
2.Right-click on the printer and select Properties.
3.Click the Options tab.
4.Click the option you want to enable to highlight it.
5.In the Settings for field, select Av a i l a b l e.
6.Click the OK button.
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							Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-21
Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
Message Condition/Reason/Action
010-351
Replace FuserTime to replace the fuser.
Replace the old fuser with a new one.
010-359
Fuser ID ErrorThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction.
Reinstall the fuser.
010-317
Insert FuserThe fuser is not installed.
Install the fuser.
093-NNN
XXX Cart. ErrorThe XXX print cartridge is not installed correctly or is not working 
correctly due to damage or malfunction.
Reinstall the print cartridge.
093-NNN
Check XXX CartSealing tape is still attached to the XXX print cartridge. 
Remove the sealing tape from the displayed print cartridge.
093-NNN
XXX Cart. ErrorThe XXX print cartridge is not installed correctly or is not working 
correctly due to damage or malfunction. 
Reinstall the print cartridge.
See Checking/Managing the Printer with CentreWare IS on 
page 8-5.
094-320
Transfer Unit ErrorThe transfer unit is not installed correctly or is not working 
correctly due to damage or malfunction. 
Reinstall the transfer unit.
Install XXX
Print CartridgeThe XXX print cartridge is not installed. 
Install the XXX print cartridge.
See Checking/Managing the Printer with CentreWare IS on 
page 8-5.
Install
Transfer UnitThe transfer unit is not installed.
Install the transfer unit.
Ready to Print
XXX Cartridge
Replace SoonThe XXX print cartridge is nearly empty.
Purchase a new print cartridge.
See Checking/Managing the Printer with CentreWare IS on 
page 8-5.
Ready to Print
Replace(010-421)It is nearly time to replace the fuser.
Purchase a new fuser.
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							Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-22
XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), 
Black Toner (K), or fuser.
NNN indicates a numeric value.
Messages About the Printer and Other Items
Ready to Print
Transfer Unit
Replace SoonIt is nearly time to replace the transfer unit. 
Purchase a new transfer unit.
Reboot Printer
NNN-NNNThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction. 
Reinstall the fuser.
Replace XXX
Print CartridgeThe print cartridge has become empty.
Replace the old print cartridge with a new one.
Replace
Transfer UnitTime to replace the transfer unit. 
Replace the old transfer unit with a new one.
Message Condition/Reason/Action
042-700
Over HeatThe printer’s internal temperature is too high. 
The printer has been stopped. Wait 1 hour before restarting the 
printer. Ensure the printer has adequate cooling space around it, 
and that the cooling vents are not blocked.
077-912
Push in Tray 2Tray 2 is pulled out. Push Tray 2 into the correct position.
Jam at Tray 1
Check Tray 1
Open Door APaper is jammed inside Tray 1 (MPT).
Remove the jammed paper. Open and close the front cover. See 
Paper Jams on page 7-2.
Door A Open
Close Door AThe front cover is open. 
Close the front cover.
Invalid Feature
Press SetThe user is not registered to print in color when using an 
authentication function. 
Contact your administrator.
Invalid Job
Press SetWhen the configuration of the printer on the print driver does not 
conform to the printer you are using, this message appears.
Press the Cancel button to cancel the print job.
Make sure that the configuration of the printer on the print driver 
conforms to the printer you are using. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-23
Limit Reached
Press SetThe user has exceeded the limit on the number of pages that can 
be printed when using an authentication function. 
Contact the administrator.
Login Error
Press SetThe user is not registered to print on the printer when using an 
authentication function. 
Contact the administrator.
Open Front Cover
& Belt Unit
Remove PaperPaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 7-2.
Open Front Cover
Remove PaperPaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 7-2.
Open Front Cover
Remove Paper &
Check Paper TypePaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. Check the paper type. See Paper Jams on page 7-2.
Open Tray 2
Remove Paper
Open & Close
Door APaper is jammed inside Tray 2.
Remove the jammed paper. Open and close the front cover. See 
Paper Jams on page 7-2.
Open Tray 3
Remove Paper
Open & Close
Door APaper is jammed inside Tray 3. 
Remove the jammed paper. Open and close the front cover. See 
Paper Jams on page 7-2.
Out of Memory
Press SetThe printer memory is full and cannot continue processing the 
current print job.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to open the 
Walk-Up Features 
menu and delete the job being held.
if the problem has not been corrected, turn the printer off and then 
on again.
To avoid this error in the future, do the following:
■Delete unnecessary fonts, macros, and other data in printer 
memory.
■Install additional printer memory.
PDL Error
Press SetError relating to PCL emulation problems has occurred.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Cancel button to cancel the print job. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-24
Paper JAMPaper is jammed inside the printer.
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 7-2.
RAM Disk Full
Press SetRAM disk memory is full and cannot continue processing the 
current print job.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to open the 
Walk-Up Features 
menu and delete the current job.
To avoid this error in the future, do the following:
Reduce the number of print pages, such as splitting the print 
data.
Increase free memory space by deleting unnecessary data in 
the RAM disk.
Ready to Print
142-700
Over Heat
Turned HalfmodeThe printer’s internal temperature is too high. 
Processing on the printer has been slowed down. When the 
internal temperature falls, the processing speed will automatically 
increase.
Ready to Print
Non-GenuineTonerThe printer is in the custom toner mode.
Though some of the print cartridges reach the end of their lives, 
you can continue printing.
Reboot Printer
NNN-NNNError NNN-NNN relates to printer problems.
Turn the printer off and then on. If the error continues, refer to the 
Xerox Support website, www.xerox.com/office/6180support
.
Reboot Printer
116-NNNError NNN-NNN relates to printer problems.
Turn the printer off and then on.
Reboot Printer
NNN-NNNThe Multi-Protocol Network Card (optional) is not installed 
correctly or is not working correctly due to damage or malfunction.
Reinstall the Multi-Protocol Network Card.
Reboot Printer
072-215The 550-Sheet Feeder (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the sheet feeder.
Reboot Printer
077-215The Duplex Unit (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the Duplex Unit.
Reboot Printer
116-316Additional memory (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the additional memory.
Reboot Printer
116-320An unsupported additional memory (optional) is installed.
Replace the specified additional memory. Message Condition/Reason/Action
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							Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-25
NNN indicates a numeric value.
Set xxxx
XXXXXXXX
Set xxxx
YYYYYYYYThe tray specified by xxxx is out of paper, or the specified paper 
could not be detected in the tray. 
Fill the tray with the indicated size, direction, and type of paper. 
xxx indicates the number of the tray or Tray 1 (MPT). See Loading 
Paper in Trays 2–3 on page 4-12.
SysError NNN-NNN
Press SetA system error has occurred.
Press the OK button to clear the message.
Tr a y  D e t a c h e d
Push in xxxxTray xxxx is pulled out.
Set Tray xxxx into the correct position. xxx indicates the number of 
the tray.
Wrong Paper Size
Reload xxxx
Set xxxx
XXXXThe correct paper is not set in Tray xxxx.
Set the following size, direction, and type of paper into the tray: 
XXXX. xxx indicates the number of the tray or Tray 1 (MPT). See 
Loading Paper in Trays 2–3 on page 4-12. Message Condition/Reason/Action
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							Getting Help
Phaser® 6180 Color Laser Printer
7-26
Getting Help
This section includes:
■Control Panel Messages on page 7-26
■PrintingScout Alerts on page 7-26
■Online Support Assistant on page 7-26
■Web Links on page 7-27
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem. 
PrintingScout Alerts
PrintingScout is a tool that is included on the Software and Documentation CD-ROM. It 
automatically checks the printer status when you send a print job. If the printer is unable to 
print your job, PrintingScout automatically displays an alert on your computer screen to let 
you know that the printer needs attention.
PrintingScout is unavailable for Windows Vista.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6180support
.
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							Getting Help
Phaser® 6180 Color Laser Printer
7-27
Web Links
Xerox provides several websites that offer additional help on your Phaser 6180 printer. A set 
of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox 
printer drivers on your computer. 
Resource Link
Technical support information for your printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much more:www.xerox.com/office/6180support
Supplies for your printer:www.xerox.com/office/6180supplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs: www.colorconnection.xerox.com
Local sales and support center:www.xerox.com/office/contacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies:w
ww.xerox.com/gwa
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							Phaser® 6180 Color Laser Printer
8-1 This chapter includes:
■Cleaning the Printer on page 8-2
■Ordering Supplies on page 8-3
■Managing the Printer on page 8-5
■Checking Page Counts on page 8-9
■Moving the Printer on page 8-10
See also: 
Maintenance video tutorials at www.xerox.com/office/6180support
Replacing supplies video tutorials at www.xerox.com/office/6180support
Maintenance
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