Xerox Phaser 6128MFP User Manual

Paper Jams
Phaser® 6128MFP Multifunction Printer
141 3. Close the front cover.
4. Remove the tray from the printer, and then carefully pull out any jammed paper 
remaining inside the printer.
5. Insert the tray into the printer, and push until it stops.
Caution: Do not use excessive force on the tray, doing so could damage the tray or the 
inside of the printer.
6128mfp-014
6128mfp-139
6128mfp-028
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Problems With the Printer
Phaser® 6128MFP Multifunction Printer
142
Problems With the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and 
fix the problem. For additional troubleshooting information, see Getting Help on page 151.
Wa rni n g:  Never open or remove printer covers that are secured with screws unless 
specifically instructed in the manual. A high voltage component can cause electric shock. 
Do not try to alter the printer configuration, or modify...

Problems With the Printer
Phaser® 6128MFP Multifunction Printer
143
Error light is on Is there an error message displayed on the control panel?
Check the displayed message and correct the error.
Error light is blinking An error that you cannot correct by yourself has occurred.
Record the displayed error message or error code, turn off the power, pull out 
the power plug from the outlet. Refer to the Xerox Support website, 
www.xerox.com/office/6128MFPsupport
.
Ready light is on and 
blinking but there is...

Problems With the Printer
Phaser® 6128MFP Multifunction Printer
144
Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox Support 
website, www.xerox.com/office/6128MFPsupport
, for assistance. Symptom Reason/Action
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Control Panel Error Messages
Phaser® 6128MFP Multifunction Printer
145
Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
*1 XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta 
Toner (M), or Black Toner (K).
*2 NNN indicates a numeric value.
Message Condition/Reason/Action
Replace Fuser
010-351
Restart PrinterTime to replace the fuser.
Turn off printer. Replace the old fuser with a new one.
010-359
Fuser...

Control Panel Error Messages
Phaser® 6128MFP Multifunction Printer
146
Messages About the Printer and Other Items
Message Condition/Reason/Action
Jam at Manual Feed Slot
Remove paper from manual feed
Open / Close front coverPaper is jammed inside the manual feed slot.
Remove the jammed paper. See Paper Jams on page 136.
Jam at Tray
Check Tray
Open / Close front coverPaper is jammed inside the paper tray.
Remove the jammed paper. 
Jam at Exit
Open Front Cover
And remove paperPaper is jammed inside the...

Control Panel Error Messages
Phaser® 6128MFP Multifunction Printer
147
RAM Disk Full
Press OK Button RAM disk memory is full and cannot continue processing the current 
print job.
Press the OK button to clear the message, cancel the current print job, 
and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to open the Walk-Up Feature s menu and 
delete the current job.
To avoid this error in the future, do the following:
• Reduce the number of...

Control Panel Error Messages
Phaser® 6128MFP Multifunction Printer
148 *3 NNN indicates a numeric value.
*4 XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta 
Toner (M), or Black Toner (K).
“Scan to” Folder Not Found
031-530Sub folder information is incorrect. The incorrect slash is used “/”. The 
folder does not exist, or the full path is specified.
Use a backslash “\”. Specify the shortened path of the folder on the 
FTP server. For example, if you want the scanned files...

Solving Fax Problems
Phaser® 6128MFP Multifunction Printer
149
Solving Fax Problems
If the fax cannot be sent correctly, refer to the following table, and then perform the 
indicated operation. If the fax still cannot be sent correctly, even after performing the 
described operations, refer to the Xerox Support website, 
www.xerox.com/office/6128MFPsupport
.
This section includes:
•Problems Sending Faxes on page 149
•Problems Receiving Faxes on page 150
Problems Sending Faxes
Symptom Cause Solution
The...

Solving Fax Problems
Phaser® 6128MFP Multifunction Printer
150
Problems Receiving Faxes
Transmission is not possible. The transmission procedure 
may have been 
performed incorrectly.Check the transmission procedure, 
and then try sending the fax again.
The fax number may be wrong. Check the fax number.
The one-touch dial key or 
speed dial may be 
incorrectly programmed.Check that the keys were 
correctly programmed.
The telephone line may be 
incorrectly connected.Check the telephone line 
connection....