Xerox DocuColor 12 User Manual

							DOCUCOLOR 12 USER GUIDE12–1 PROBLEM SOLVING
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12. Problem Solving
Overview
The DocuColor 12 Copier/Printer is designed 
to help you find and solve problems as they 
happen. The copier/printer can detect 
problems and display the corrective action on 
the screen, as illustrated in Figure 1. If the 
instructions for solving a particular problem 
are not displayed on the screen, refer to the 
tables on the following pages to help you 
resolve the problem.
This section describes the copier/printer faults 
and how to perform the appropriate recovery 
procedure.
Sometimes, you may not succeed in your 
efforts to clear a fault. When this happens, 
you should call the Xerox Customer Support 
Centre. Before calling for assistance, perform 
the steps provided on the following pages.Figure 1: A typical fault screen
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							PROBLEM SOLVING12–2 DOCUCOLOR 12 USER GUIDE
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1With the power on and the copier/printer in a fault 
condition, press the Stop button on the Control 
Panel.
2Record the following information so that you can 
provide it to the Xerox representative at the 
support centre:
•With the Stop button depressed, record the 
displayed Fault Codes.
•Record the Machine Serial Number from the 
label on the inside lower left cover of the 
copier/printer. The number may also have 
been recorded on the inside front cover of this 
manual.
If the problems are copy quality problems, save 
the defective copies for the Xerox service 
representative to examine.
For DocuColor 12 applications support, user help, 
and service support, call the Xerox Customer 
Support Centre.
Figure 2: Machine Serial Number location
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							DOCUCOLOR 12 USER GUIDE12–3 PROBLEM SOLVING
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Paper Jam Clearance
Paper may jam in several areas inside the copier/
printer:
•Behind the Left Door
•Behind the Right Door
•Behind the Front Door
•In the Duplex Path
•In the output area, that is, near the Output 
Tray (or the Sorter/Mailbox)
•Near the paper exit for Paper Tray 5
When a paper jam occurs, a message displays 
in the message area of the Touch Screen with 
the corrective actions to take, as illustrated in 
Figure 3.
Occasionally, simultaneous multiple paper jams 
occur or multiple sheets of paper jam during an 
extended copy job. A paper jam message displays 
until all paper jams in the copier/printer have been 
cleared. The Touch Screen displays the 
appropriate message screen for the area of the 
copier/printer which needs to be checked until all 
jams are cleared.Figure 3: A typical fault screen
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							PROBLEM SOLVING12–4 DOCUCOLOR 12 USER GUIDE
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KEY POINT:Gradually remove the jammed 
paper so you do not rip it. If the jammed paper 
rips, be sure to remove all of the pieces.
The action required to clear a paper jam varies 
with the location of the jam. Clearance procedures 
for each of these areas are provided in the 
sections that follow.
Occasionally, you may have to follow more than 
one clearance procedure to clear the paper path 
completely. If so, begin at the sides of the copier/
printer and then clear the jam from the front.
Read the instructions and carefully follow the 
steps in the order given. If you do not follow the 
instructions sequentially, the copier/printer may be 
subject to more complex paper jams.
When the jam is cleared successfully and all 
doors are closed, a message telling you to 
continue or change the job displays on the Touch 
Screen.
Preventing paper jams
To prevent paper jams:
•Ensure that the paper you use is not 
damaged. Dispose of any damaged paper.
•Ensure that you position the paper guides 
lightly against the paper.
If jams persist:
•Invert the paper stack in the appropriate paper 
tray. Excessive curl of the paper sometimes 
causes paper jams.
•Load freshly opened paper into the 
appropriate paper tray. If the paper jams 
cease, dispose of the paper that caused the 
jams.
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							DOCUCOLOR 12 USER GUIDE12–5 PROBLEM SOLVING
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7 Paper jam behind the Left Door
NOTE:Paper that is partially out of the copier/
printer may become more severely jammed if it is 
not removed before you open the Paper Path 
Module. Ensure that all paper is cleared from this 
area, especially paper that is positioned between 
the paper trays and the Paper Path Module 
Registration area.
1Note the area of the jam behind the Left Door 
displayed on the Touch Screen.
2Perform one of the following:
•If a paper jam occurs from Paper Trays 1, 2, 3, 
or 4, open the side panel in the Left Door and 
carefully remove the jammed paper, as 
illustrated in Figure 4.
•If a paper jam occurs near Paper Tray 5, lift 
the release lever on Paper Tray 5 and open 
the panel, as illustrated in Figure 5.
3Close all open panels.
Figure 4: Clearing a jam from the left side
Figure 5: Opening the Paper Tray 5 Panel
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							PROBLEM SOLVING12–6 DOCUCOLOR 12 USER GUIDE
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7 Paper jam behind the Right Door
1Note the area of the jam behind the Right Door 
displayed on the Touch Screen.
2If there is a Sorter/Mailbox, push down on the 
release lever, as illustrated in Figure 6, and push 
the Sorter/Mailbox away from the copier/printer.
3Open the Right Door, as illustrated in Figure 7.
4Remove all paper that is visible in the area.
5Close the Right Door.
If there is a Sorter/Mailbox, push the Sorter/
Mailbox back into place.
Figure 6: The Sorter/Mailbox release lever
Figure 7: Opening the Right Door
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							DOCUCOLOR 12 USER GUIDE12–7 PROBLEM SOLVING
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7 Paper jam behind the Front Door
1When the Touch Screen displays a message 
indicating a jam behind the Front Door, open the 
Front Door, as illustrated in Figure 8.
2Rotate the green handle clockwise, as illustrated 
in Figure 9, and pull out the Paper Path Module 
until it is fully open.
3Check the Touch Screen for a new message 
indicating the area of the jam.
KEY POINT:Check and clear all jams in the 
Paper Path Module before closing the module.
Figure 8: Opening the Front Door
Figure 9: Rotating the green handle 
clockwise
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							PROBLEM SOLVING12–8 DOCUCOLOR 12 USER GUIDE
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4In Registration area, lift the baffle marked 1 and 
carefully remove the jammed paper, as illustrated 
in Figure 10. Press the baffle gently back into 
place.
NOTE:If transparency jams occur in this area, 
check Paper Tray 5 to ensure that the 
transparencies are loaded with the white stripe 
down.
WARNING:The fuser area is very hot. Be careful 
when clearing a jam in this area.
WARNING:Fuser oil can irritate your eyes. Wash 
your hands thoroughly with soap and water and 
avoid touching your eyes if your fingers are con-
taminated with fuser oil.
5In the Fuser area, 2, carefully pull any paper in the 
entry area to the left to free it, as illustrated in 
Figure 11.
Figure 10: Area 1 in the Registration area
Figure 11: Fuser Area 2
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							DOCUCOLOR 12 USER GUIDE12–9 PROBLEM SOLVING
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If the paper jam is in the Fuser Exit area, locate 
the Fuser Exit Area handle at the right of the 
Paper Path Module, as illustrated in Figure 11. 
Move the handle to the right and carefully remove 
the jammed paper. Gently secure the handle back 
into place.
6In the Duplex Path, areas 3 and 4, press the 
handles down gently to release the Aligner Baffle 
(left handle) and Duplex In baffle (right handle), as 
illustrated in Figure 13.
7Remove the jammed paper and secure the 
handles back in place.
8Firmly push in the Paper Path Module until it is in 
place. Turn the green handle anti-clockwise to 
lock the module, as illustrated in Figure 14.Figure 12: Fuser Exit area
Figure 13: Duplex Path Areas
Figure 14: Rotating the green handle anti-
clockwise
Area 3
Area 4
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							PROBLEM SOLVING12–10 DOCUCOLOR 12 USER GUIDE
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7 Paper jam inside a paper tray
Paper that is partially out of the paper tray when 
the paper tray is opened can cause more complex 
jams by tearing. The torn pieces may become 
jammed in areas that you cannot reach.
1Use the message that displays on the Touch 
Screen to locate the paper jam.
2Use the previous procedures to clear any paper 
that is behind the Left or Right Door of the copier/
printer.
3Slowly open the appropriate paper tray.
If you hear the sound of tearing or crumpling 
paper, stop opening the paper tray.
Attempt to grasp and remove the paper that is 
being damaged without opening the paper tray 
farther.
If you cannot grasp the paper, carefully open the 
paper tray farther and attempt to grasp the 
damaged paper again.
4Remove all of the damaged paper, as illustrated in 
Figure 15.
5Readjust the paper stack in the paper tray to the 
proper position. Ensure that the paper stack 
height does not cover the MAX fill line on the 
paper tray.
6Adjust the edge guides so they are lightly touching 
the paper.
7Close the paper tray slowly to avoid shifting the 
paper stack.
Figure 15: Clearing a Paper Jam
inside a Paper Tray
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