Xerox Color 550 User Manual

							
Maintenance                     
                    Xerox Color 550/560 Printer
User Guide 281
When to Order Supplies
The printer control panel displays a warning when a supply nears its rep\
lacement time. Verify that you have 
replacements on hand. It is important to order supplies when the message\
s first appear to avoid interruptions in 
printing. The touch screen displays an error message when the supply mus\
t be replaced.
CAUTION:
Use of non-Xerox supplies is not recommended. The Xerox Warranty, Servic\
e Agreements, and Total 
Satisfaction Guarantee do not cover damage, malfunction, or degradation \
of performance caused by use of 
non-Xerox supplies, or the use of Xerox supplies not specified for this \
printer. The Total Satisfaction 
Guarantee is available in the United States and Canada. Coverage may var\
y outside these areas; please 
contact your local representative for details.
Order supplies from your local reseller or from the Xerox Supplies websi\
te at: 
www.xerox.com/
support.
Recycling Supplies
For information on Xerox supplies recycling programs, go to www.xerox.co\
m/gwa. Some routine maintenance items 
come with a prepaid return label. Please use it to return used component\
s in their original boxes for recycling.
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                     Xerox Color 550/560 PrinterUser Guide283
Troubleshooting
Control Panel Messages
The control panel touch screen provides information and troubleshooting \
help. When an error or warning condition 
occurs, the touch screen displays a message. The touch screen may also d\
isplay an animated graphic showing the 
location of the problem, such as the location of a paper jam.
Problems which prevent the full operation of the printer have associated\
 fault codes. These codes will help pinpoint 
the specific subsystem with the problem. Current faults and fault histor\
y can be retrieved at any time.
To see a list of the fault messages that have been displayed on the prin\
ter:
Press the  Machine Status  button.
1.
On the touch screen, touch the  Faults tab.
2.
Touch  Current Faults , Current Messages , or Fault History .
3.
Touch  Close.
4.
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284 Troubleshootin
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General Troubleshooting
This section contains procedures to help you locate and resolve problems\
. Some problems can be resolved by simply 
restarting the printer.
To restart the printer, see 
Turning the Printer Off.
If the problem is not resolved by restarting the printer, see the table \
in this chapter that best describes the problem.
Probable Causes Solutions
The power switch is not correctly turned on. Turn off the printer using the power switch visible on the 
control Panel. Wait two minutes, then turn the printer on. 
Ensure that the main power switch behind the front cover of 
the printer is in the On position.
The power cord is not correctly plugged into the 
outlet. Turn off the printer, and plug the power cord securely into 
the outlet.
Something is wrong with the outlet connected 
to the printer. Plug another electrical appliance into the outlet and see 
whether it operates properly. Try a different outlet.
The printer is connected to an outlet with a 
voltage or frequency that does not match the 
printer specifications. Use a power source with the specifications listed in Electrical 
Specifications.
CAUTION:
Plug the three-wire power cord (with grounding prong) directly into a \
grounded AC outlet only. Do not use a 
power strip. If necessary, contact a licensed electrician to install a p\
roperly grounded outlet.
Printer Does Not Turn On
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Troubleshooting
                     Xerox Color 550/560 PrinterUser Guide285
Probable Causes
Solutions
The printer is set to a slower printing mode 
(forexample, heavyweight stock). It takes more time to print with special media. Make sure 
that the media type is set properly in the printer driver and at 
the printer control panel.
The printer is in power saving mode. It takes time for printing to start in power saving mode.
The job is very complex. Wait. No action needed.
Printing Takes Too Long
Probable Causes Solutions
The power cord is not correctly plugged into the 
outlet. Turn off the printer, confirm that the power cord is correctly 
plugged into the printer and the outlet, then turn on the 
printer.
A system error occurred. Contact your local Xerox service representative with the fault 
information. Check the fault history. For details, see Control 
Panel Messages .
Printer Resets or Turns Off Frequently
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Probable Causes
Solutions
The tray is not installed correctly.  Open and close the tray you are printing from.
There is an obstruction or debris inside the 
printer. Turn off the printer and remove the obstruction or debris. If 
you cannot remove it, contact your Xerox service 
representative.
Printer Is Making Unusual Noises
Probable Causes
Solutions
Media or settings are not correct. Make sure that you are using correct media. For details, see 
Supported Media. Envelopes, labels, gloss, and extra 
heavyweight stock cannot be used for 2-Sided Printing. In 
the printer driver, choose 2-Sided Printing.
2-Sided Printing Problems
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Troubleshooting
                     Xerox Color 550/560 PrinterUser Guide287
Probable Causes
Solutions
Scanner is not communicating. Turn off the printer using the power switch visible on the 
control Panel. Wait two minutes, then turn the printer on. 
Ensure that the main power switch behind the front cover of 
the printer is in the On position.
Scanner Error
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Clearing Paper Jams
To avoid damage, always remove misfed media gently, without tearing it. \
Try to remove the paper in the direction 
that the paper would normally feed. Any piece of media left in the print\
er, whether large or small, can obstruct the 
media path and cause further misfeeds. Do not reload media that has misf\
ed.
WARNING:
If you accidentally get toner on your clothes, lightly dust them off as \
best as you can. If some toner remains on 
your clothes, use cool, not hot water, to rinse the toner off. If toner \
gets on your skin, wash it off with cool water 
and a mild soap. If you get toner in your eyes, wash it out immediately \
with cool water and consult a doctor.
Note:
The printed side of jammed pages may smudge, and the toner may stick to \
your hands. Do not touch the 
printed side of the media when removing it. Make sure not to spill any t\
oner insidethe printer.
When a jam occurs, the control panel touch screen displays an animated g\
raphic showing the location of the jam.
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Troubleshooting
                     Xerox Color 550/560 PrinterUser Guide289
Pull the tray out toward you until it stops.
1.
Remove the paper from the tray.
2.
If the paper is torn, remove the tray completely and check inside the pr\
inter for torn pieces of paper.
3.
Reload the tray with undamaged paper, then push the tray in until it sto\
ps.
4.
On the printer touch screen, touch  Confirm.
5.
Clearing Paper Jams from Tray 1, Tray 2, Tray 3 or Tray 4
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Remove the jammed paper from the tray. Make sure there are no sheets of \
paper in the paper feed entrance 
area where the tray connects to the printer.
1.
If the paper is torn, check inside the printer for torn pieces of paper.\
2.
Reload the tray with undamaged paper. The leading edge of the paper shou\
ld lightly touch the paper feed 
entrance.
3.
On the printer touch screen, touch  Confirm.
4.
Clearing Paper Jams from Tray 5 (Bypass Tray)
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