Vodavi Starplus Station User Guide

							36 Call Pickup

SINGLE LINE TELEPHONE
To place an outside call on hold and consult with, page, or 
call an internal party before transferring the outside call:
1. Depress and release the hookswitch. The caller is put on 
Exclusive Hold.
2. Dial parking location (430-437). A confirmation tone will 
sound.
3. If busy, depress and release hookswitch twice, dial another 
park location, then hang up.
To retrieve a parked call:
1. Lift the handset and press the [#] button.
2. Dial parking location (430 to 437) where call was parked.
Call Pickup
A station can pickup a call ringing to any specific unattended 
station by using the Directed Call Pickup procedure.
A station can pickup a call ringing to an unattended station 
within the same ACD/UCD group by using the Group Call 
Pickup Procedure.
Directed Call Pickup
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button, then dial #0.
To use Directed Call Pickup:
1. Dial the station number of the known ringing telephone. 
Receive ringback tone or call announce tone depending on 
the intercom selector switch setting.
2. Press the preprogrammed PICKUP button to answer the call.
❑
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							Call Pickup 37

SINGLE LINE TELEPHONE
To use Directed Call Pickup:
1. Lift the handset.
2. Dial [#1].
3. Dial station number of ringing telephone.
Group Call Pickup
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
To use Group Call Pickup:
1. Lift the handset or press the ON/OFF button.
2. Dial [#0] on the dial pad,
-or-
Press preprogrammed PICKUP button to connect to calling 
party.

SINGLE LINE TELEPHONE
To use Group Call Pickup:
1. Lift the handset.
2. Dial [#0]. You will be connected to the incoming intercom 
or outside line call.
You MUST have access to the specific outside line 
or a LOOP button to do a directed call pickup.
You must be in the same Pickup group as the 
ringing telephone to pickup the call.
You MUST have access to the specific outside line 
or LOOP button to use Group Call Pickup. 
						

							38 Call Transfer
Call Transfer
Outside lines can be transferred from one phone to another 
within the system. The transfer can be either screened 
(announced) or unscreened to either an idle or busy station, an 
ACD/UCD Group, or a Hunt Group.
Executive/Secretary Transfer
If you are designated the Executive station and your phone 
is busy or in DND, all calls will be routed to the Secretary 
station.
If you are the designated Secretary station, you can signal 
the Executive that is busy or in DND by using the Camp On 
feature.
PBX/CENTREX Transfer
While connected to an outside line (PBX/Centrex):
1. Press FLASH. The transfer dial tone will be heard.
2. Dial the PBX/Centrex station number.
3. Hang up to complete the transfer.

SINGLE LINE TELEPHONE
To make a PBX/Centrex Transfer:
1. Briefly depress and release the hookswitch. An intercom 
dial tone will sound.
2. Dial [660]. A Flash command is presented to the PBX or 
Centrex CO Line (a stutter tone will sound).
3. Dial the desired telephone number.
4. Replace the handset to complete transfer. 
						

							Call Transfer 39
Screened Transfer
To conduct the transfer, while connected to an outside line:
1. Press the station button where call is to be transferred (if 
programmed on your telephone) or press TRANS and dial 
station number.
The called extension signals according to the intercom 
signal switch position.
2. When that extension answers, announce the transfer.
3. Hang up to complete the transfer.
To answer the Screened Transfer:
Your intercom will be signaling according to the intercom 
signal switch position.
1. Answer the intercom and receive the transfer notice.
2. Press OUTSIDE LINE or flashing LOOP button on hold.
Transfer Search
When attempting to locate a party:
1. Press a station DSS button to signal the station or press 
TRANS and dial desired station.
2. If the station is unavailable, press another station DSS 
button to enter a new station number or press TRANS twice 
and dial the station number.
3. When the station answers, hang up to complete transfer.
If the Direct Transfer feature is enabled, the 
screened transfer will go directly to the handset. 
Yo u do  no t h ave t o pr ess  a  LINE  o r L O O P butto n to  
answer. 
						

							40 Caller ID Display
Unanswered CO Call Transfer
While idle or on an internal/external call and an incoming or 
transferred CO call is ringing at your station:
1. If on another call, place the current call on hold.
2. Dial the INC CO XSFR code [639] or press preprogrammed 
INC CO XSFR flexible button.
3. Press a DSS, Group button, or dial a station or group 
number. Call automatically transfers to that destination.
4. You can then return to the call placed on hold.
Unscreened Transfer
1. Press the TRANS button.
2. When the called extension begins to signal, hang up to 
transfer the call (the Recall Timer start).
3. Replace the handset or press the ON/OFF.
Caller ID Display
Caller ID Display (Answered Calls)
The Answered Caller ID Table feature can store up to 
100 system-wide entries of the most recently answered calls 
with caller ID. A station may dial a unique access code to view 
the entries, scroll through the entries, and dial a desired entry 
back. The table displays the caller ID number and the identity of 
the station that answered the call.
This table may be accessed from any user station display 
phone. Any Attendant station can delete a table entry, one 
entry at a time.
To start the review process at the beginning of the table:
Dial [659].  
						

							Caller ID Display 41
Caller ID Display (Unanswered Calls)
An Unanswered Call Management Table with 100 system-wide 
entry capacity is maintained in the system. The calling number/
name information pertaining to any unanswered call is placed 
in this table at the time the system determines the call was 
abandoned.
This table may be accessed from any display telephone to 
review unanswered calls. Only an Attendant station(s) can 
delete an entry from this table.
To start the review process at the beginning of the table:
Dial [635].
Keypad Functions
The following functions apply to both Answered and 
Unanswered Call Management Tables:
Function Button
Review next item in table entry MUTE
Step to next table entry HOLD
Delete table entry (Attendant only) FLASH
Exit table review function ON/OFF
Step to previous table entry TRANSFER
Call Back SPEED 
						

							42 Caller ID Name/Number
Caller ID Name/Number 
This feature allows you to program a flexible button [653] to 
view both the number and name on the LCD when receiving a 
Caller ID CO call. When the feature is enabled, the flexible 
button LED is lit solid and the name and number is displayed.
During the call, press the flexible button to toggle between the 
normal call information display and the name/number display.
The top line of the LCD displays the number of the caller and 
the bottom line of the LCD displays the name.
Calling Forward Override
The Call Forward Override feature allows a user to reach a busy 
station that is call forwarded. This allows the calling station to 
override the forwarding which allows the user to use Off Hook 
Voice Over (OHVO), Executive Override, Monitor, Message Wait 
Indication, Camp On, or Call Back Request at that station rather 
than forwarding to another destination.
1. Dial [5#] followed by the desired station extension.
2. Press the appropriate preprogrammed button.
Call Back = [622]
Camp On = [620]
Executive Override = [625]
Message Wait = [623]
OHVO = [628]
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							Calling Station Handsfree Mode Override 43
Calling Station Handsfree Mode Override
This feature enables a calling station to override a called 
station’s T intercom setting.
When placing a call to a station and handsfree is desired:
1. Dial [7#] on the dial pad.
2. Dial the extension number,
-or-
Press the DSS button of desired station (call connects to the 
station in a handsfree mode).
Calling Station Tone Mode Override
This feature enables a calling station to override a called 
station’s H or P intercom settings.
When placing a call to a station and tone ringing is desired:
1. Dial [6#] on the dial pad.
2. Dial the extension number,
-or-
Press the DSS button of the desired station (call tone rings 
station). 
						

							44 Camp On
Camp On
A station may alert a busy party that an outside line is on hold 
and waiting for them by using the CAMP ON button.
To camp on a call, press the TRANS button to transfer the call to 
the desired busy station, then press the CAMP ON button.
The busy party will receive a muted ring over the keyset 
speaker, and a visual flashing CAMP ON LED. By pressing the 
CAMP ON button, the person called places their existing 
outside call on hold and is connected to the person placing the 
Camp On. They can then pick up the call on the appropriate 
line.
To alert a busy station of your call:
1. Press the CAMP ON button. The called station will receive 
one-burst of ringing.
2. When the called party answers, consult with them or hang 
up to transfer call.
To answer a call that is waiting:
1. Press your flashing CAMP ON button when you hear one 
burst of muted ringing,. Any outside line you are connected 
to will be placed on hold.
2. Converse with the station placing the call,
-or-
If a call is being transferred, press the flashing OUTSIDE 
LINE button.
If a station is in DND, only the Attendant can Camp 
On using the Attendant override feature. Camp On 
or Override drops any internal callers to which 
that station is talking.
❑
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							CO Line - Access 45
If you do not have a CAMP ON button:
Go on-hook with your present call, the Camp On call 
will ring through,
-or-
Place the present call on hold, then go on-hook, the 
Camp On call will ring through.

SINGLE LINE TELEPHONE
To alert a busy station of your call:
1. Briefly depress and release the hookswitch.
2. Dial [620]. When the called line is alerted, they can choose 
to pick up your call or remain on original call.
To answer a call that is waiting (while on a CO line call):
1. Receive Camp on warning tone through the handset.
2. Choose desired call (hang up on present call and take new 
call, or ignore Camp On signal).
CO Line - Access
To access an outside line:
1. Press an idle CO line button or a POOL button,
-or-
Dial a CO line group access code or an LCR code: 9, 801-823, 
88+LLL (LLL = CO Line number).
2. Dial the desired number for outside call.
3. Lift the handset to converse or use the speakerphone.