Vodavi Starplus Station User Guide

							86 Software Identification
Software Identification
When a station dials feature code [610] on a display telephone, 
the system expects the next digits dialed to be a software 
identification code. This code is used to upgrade to a new 
version of software, e.g. upgrade from basic software to ACD 
software.
1. Dial feature code [610] on a display telephone.
2. Dial the software identification code.
Software Version
The current system software version can be viewed. The display 
shows the version number and level of software.
To view the Software Version Display:
Dial the S/W Display code [605] on the dial pad. The top line 
of the LCD shows the engineering version of the software. 
The bottom line of the LCD shows the features that are 
enabled for your software, e.g., BASIC or ACD.
This feature only applies to XTS systems.
ENTER OPTION CODE:
XXXXXXXX 
						

							Sp eakerp hone 87
Speakerphone
1. Press the ON/OFF button to ON. (An intercom dial tone will 
sound.)
2. Press the DSS key of the desired party or press an available 
OUTSIDE LINE button and dial the number.
The speakerphone will be activated.
3. Press the ON/OFF button to end the call.
Speed Dial
A keyset user can associate up to 20 frequently dialed numbers 
as Station Speed Numbers (9000 to 9019). Telephone numbers 
can be up to 24 digits including pauses, flash commands, 
pulse-to-tone switchover, and non-display characters. A pause 
is automatically inserted after a flash.
To use speed dial:
1. If an outside line was not specified in programming, one 
can be selected now or the system will assign the line.
2. Press the SPEED button and dial speed bin location,
-or-
Press the preprogrammed the speed bin button.
To store speed dial numbers:
1. Press the SPEED button once.
2. Press an OUTSIDE LINE button or the POOL button.
-or-
Select an outside line by pressing the SPEED button again.
3. Dial the speed bin location. 
						

							88 Speed Dial
4. Dial the desired telephone number and include these 
special codes:
TRANS -- Initiates a Pulse-To-Tone switchover.
HOLD -- Inserts a Pause.
FLASH -- Inserts a Flash into the speed number.
TRANS -- When used as the first entry in the speed bin, this 
inserts a non-display character causing numbers stored in 
the bin not to appear on the digital telephone’s display 
when bin is accessed.
5. Press the SPEED button.
6. Replace the handset to end the speed bin programming.
To program multiple speed numbers:
1. Press the SPEED button twice to conclude programming a 
number.
2. Enter the next speed number bin to program.
If the station has no line appearance for the line 
programmed into the speed bin, that line comes up under 
the LOOP button or POOL button when accessed.
To erase an existing speed bin:
1. Press the SPEED button twice.
2. Dial the speed bin location.
3. Press the SPEED button again. A confirmation tone will 
sound.

SINGLE LINE TELEPHONE
To use speed dial:
1. Lift the handset.
2. Dial [668] on the dial pad.
3. Dial the desired station or system speed bin number 
(9000-9999).
4. Replace the handset to end the call. 
						

							Station/Port Fixed Number 89
To store speed dial numbers:
1. Lift the handset.
2. Dial [661] on the dial pad.
3. Dial desired station speed number (9000-9019).
4. Dial the telephone number to store.
5. Briefly press and release the hookswitch. A confirmation 
tone will sound.
System Speed Dial Access
Stations can be individually allowed or denied the ability to use 
system speed dial (9020-9999) numbers. (System speed numbers 
9060-9099 are not monitored by toll restriction.) Stations cannot 
be prevented from using station speed dial.
The first programmed attendant must enter the System Speed 
numbers (9020 to 9999). If an attendant was not specified, 
system speed numbers are entered at Station 100.
Station/Port Fixed Number
When a station dials the feature code 611 on a display 
telephone, it will display the Fixed Station/Port Number for that 
telephone. For example, when using flexible numbering some 
programming steps require the “FIXED” code. This code allows 
you to dial 611 and quickly determine the fixed port.

SINGLE LINE TELEPHONE
Not applicable
Line Group 1 is programmed along with SLT speed 
numbers, and thus Line Group 1 is used when 
activating station speed dial from an SLT.
STATION PORT:
XXX 
						

							90 Station Relocate
Station Relocate
The Station Relocation Feature allows you to dial a code 
followed by the old station number to bring all the station 
attributes including extension number, button mapping, speed 
dial, and class of service to the new location.
1. A station can be relocated by unplugging it, then plugging 
it into a new location.
2. Dial [636] on the dial pad. Then, dial the extension number 
of the station being relocated. Once this is done, all station 
attributes are copied to the current station.

SINGLE LINE TELEPHONE
Not applicable
Text Messaging (Silent Response)
The Text Messaging feature allows you to use text messages to 
respond to a caller that has either Camped On or has used the 
off-hook voice over (OHVO) feature to alert a busy station of a 
waiting call or message. The Camped On station may respond 
to the caller via the canned, custom, and silent response text 
(LCD) messages. Text messages appear on the calling party LCD 
display. The calling (originating) station and receiving station 
MUST be digital telephones. The receiving station MUST also be 
programmed to allow OHVO calls.
If a station is assigned to a specific port and that 
station user unplugs their station and plugs it in at 
another location, the database administration 
programming is updated to reflect the new port 
change. Station lock will prevent this feature from 
working correctly. 
						

							Universal Day/Night Answer 91
While receiving a Camp On or OHVO call:
The called party may press a preprogrammed Text Message 
button with a specific message [633+XX].
For Example … [633] + [38] means a telephone calling the 
station receives the message WHO IS IT ?

SINGLE LINE TELEPHONE
Not applicable
Universal Day/Night Answer
Incoming CO lines can be programmed for Universal Day 
Answer (UDA) or Universal Night Answer (UNA). UDA/UNA 
assigned CO lines can also signal over the external page port(s). 
If External Day programming is enabled and the system is in 
the day mode, the assigned external page port(s) present a 
ringing signal. UDA/UNA is established on a per CO line basis in 
admin programming.
Code Text Message Code Text Message
31 I Will Take Call 42 Is It Important?
32 Take Message 43 Is It Urgent?
33 Transfer To Secretary 44 Send Call To Voice Mail
34 Put Call On Hold 45 Park Call
35 Call Back 46 Out Of Office
36 One Moment Please 47 Put Call Through
37 I Will Call Back 48 I Am Busy
38 Who Is It? 49 O.K.
39 Is It Long Distance? 50 No 
40 Is It Personal? 51 Yes
41 Is It An Emergency? 
						

							92 Voice Mail
When the system is in Day or Night mode and an outside 
line rings at another station, and you wish to answer it:
Dial [#5] on the dial pad. The connected outside line can be 
transferred or disconnected.
Voice Mail
Call Forwarding to Voice Mail Groups
Callers may be routed directly to your mailbox by forwarding 
your phone to a voice mail group.
1. Lift handset or press ON/OFF.
2. Press FWD or dial [640].
3. Dial the desired code:
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
4. Dial the 3-digit Voice Mail group pilot number where calls 
are to be forwarded (440-447 = voice mail groups 1-8). A 
confirmation tone will sound.
5. Replace handset or press ON/OFF.
Retrieving Voice Messages
To enter the Voice Mail system to check for mail:
Either dial Voice Mail group number, press preprogrammed 
VM  GR O UP  f lex ible button , or pres s f la shing  ME SS AG E WAIT 
button. You are then prompted to enter the password for 
your mailbox.
Each telephone utilizing Universal Day/Night Answer 
must have a loop button appearance if the ringing 
outside line does not display at their phone. 
						

							Vo i c e  M a i l 9 3
Voice Mail Transfer with ID Digits
While on a call and the caller on the other end wishes to leave a 
Voice Message for another VM user:
1. At the initiating station, press the TRANS. button.
2. Dial the Voice Mail Group number or press the 
preprogrammed VM GROUP flexible button.
3. Dial the VMID (Mailbox location) of the desired party and 
go on-hook.
Vo i c e  M a i l b ox  B u t t o n
To program a Mailbox flexible button:
1. Press the SPEED button twice.
2. Press the desired flexible button to be programmed.
3. Dial the Mailbox feature code (460-467 = voice mail
locations 1-8; 468 = remote voice mail locations).
4. Dial the VMID number.

SINGLE LINE TELEPHONE
Not applicable
Voice Mail Group Button
To program a VM GROUP flexible button:
1. Press the SPEED button twice.
2. Press the desired flexible button to be programmed.
3. Dial a 3-digit VM Group number (440-447=VM groups 1-8).
4. Dial the VMID number.
Feature code 468 does not apply to Triad-S systems. 
						

							94 Voice Mail
Voice Mail One-Touch Recording
The Voice Mail One-Touch Recording feature allows the station 
user, while on an internal/external call, to press a button and 
have the system record the conversation in the station user’s 
mailbox.
Dial feature code [649] + [ VVV ].
(where VVV = 440-447 for desired VM group) 
While on an internal or external call:
1. Press the preprogrammed VM RECORD button. The LED will 
flutter red during the setup and the following message will 
display:
2. Once the system makes the connection, your mailbox and 
the flexible button LED will light solid green. The LCD will 
display the following message:
To pause or resume recording after a pause, press the 
preprogrammed 655 key.
Use of this feature when the One-Touch Recording 
Warning Tone is disabled may be interpreted as a 
violation of federal, state or local laws, and an 
invasion of privacy. Check applicable laws in your 
area before recording calls using this feature.
The “MiniVoice” system does not support Voice Mail 
One-touch recording.
RECORDING SETUP
MMM DD YY 00:00 am
RECORDING
MMM DD YY 00:00 am
❑
Flex
Btn 
						

							Vo l u m e  C o n t r o l 9 5
3. When you finish recording, press the preprogrammed VM 
RECORD button. The LED will extinguish and the normal 
LCD call information will display.

ELECTRONIC TELEPHONE
Not applicable

SINGLE LINE TELEPHONE
Not applicable
Vo l um e  Co n t ro l
DIGITAL AND ELECTRONIC TELEPHONES
The volume control on the Digital Key Telephone controls 
ringing, handset, and speakerphone volumes. It also affects the 
receive volume of the “Wanderer” cordless unit.
The volume on 8-button digital telephones is controlled by 
dialing feature code 638 and then using [#] to increase volume 
or [

] to decrease volume.
The volume control on the Electronic Key Telephone consists of 
two wheels located on the right side of the telephone.
Turning the wheel toward you decreases the volume.
The front wheel controls voice, background music, and 
speakerphone volume.
The rear wheel controls tone ringing volume.
Display Messages -- While using these function/features, Digital 
and Electronic Key Telephones display the following messages:
Listening to Background Music …
SPEAKER BGM [#########]
MMM DD YY HH:MM am