Vodavi Starplus Station User Guide

							16 Attendant Features
Attendant Features
If your station is designated as the attendant station, the 
following features are available to assist you in efficiently 
operating your telephone.
Attendant Clear Alarm
The attendant can dial feature code [606] to clear any alarm. 
This function does not clear the condition, only the display.
Attendant CO Line External (Off-Net) Forward
To activate off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press the preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code of group to be forwarded:
[801-823] = CO Group 1-23
[824] = All CO Groups
3. Dial the speed bin number that contains the number where 
calls are to forward. A confirmation tone will sound.
To cancel off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code.
3. Dial [#] on the dial pad. A confirmation tone will sound. 
						

							Attendant Features 17
Attendant Custom Message
Program the ten custom messages for system-wide use at the 
first Attendant station as follows:
1. Dial the Custom Message program code [694] on the dial 
pad. The following message displays:
2. Enter a valid message bin number [21–30]. The following 
message displays after the bin number has been selected.
3. Enter the letters for the custom message using the dial pad 
keys as shown:
Up to 24 alphanumeric characters may be entered 
(represents 48 digits). Characters display as they are 
entered.
ENTER  MSG  NO
MMM DD YY HH:MM am
mmmmmmmmmm...
ENTER  MSG:
Other Codes
1 = 1# 8 = 8#“ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7 = 7#‘ = 14 & = *4 . = 24
A - 21
B - 22
C - 23D - 31
E - 32
F - 33
G - 41
H - 42
I  - 43J - 51
K - 52
L - 53M - 61
N - 62
O - 63
T - 81
U - 82
V - 83W - 91
X - 92
Y - 93
Z - 94 P - 71
R - 72
S - 73
Q - 74
#0
0PER
1
*
D - 31
E - 32
F - 33 
						

							18 Attendant Features
Attendant must go idle after programming a message 
before another message may be programmed.
4. Press the HOLD button to enter the message. A 
confirmation tone will sound.
Attendant Day/Night/Special
The system’s Automatic Night Mode Feature can be overridden 
by the Attendant station. Any Attendant station user can press 
their DND button to place the system into Night Mode.
To use this feature:
1. Press the preprogrammed NIGHT SERVICE button (631, DND 
by default) once to activate the Night mode (LED is lit solid).
2. Press the DND button again to activate the Special mode 
(LED flashes).
The DND button (by default) acts as a rotary in this 
manner, starting in the Day mode, Night mode, and 
Special mode.
When one Attendant activates this mode, other 
Attendant stations’ DND buttons are lit accordingly.
The Night Service feature provides a means to put the 
system in night mode or remove the system from 
night mode from any keyset, providing the system 
was put in night mode by the night service feature 
flexible button [604].
If the system was placed in night mode by the 
Attendant using the DND button or if the system was 
placed in night mode by the automatic schedule, the 
night service flexible button cannot remove the 
system from night mode.
❑
Flex
Btn 
						

							Attendant Features 19
Attendant Directory List Programming
The Attendant can program up to 200 names in the directory 
list. When the directory list is accessed by any display 
telephone user, the system displays the name associated with a 
speed dial number so when the desired name is shown, the 
user may then have the system dial the number.
To access Directory List Programming:
Dial the Directory List program code [693].
The HOLD button will illuminate and the first entry (000) in 
the Directory List will display:
Directory List
The following procedure is used to enter, edit, and erase names 
in the Directory List for stations or speed dial numbers.
To modify the Directory List:
1. Enter desired 3-digit Directory List number (000-199), or 
dial [

] to scroll up (next entry) or [#] to scroll down 
(previous entry) through the list.
If changing a name already associated with an existing 
station, skip to step 4.
DIR  LST  AAA    BIN/ICM:  XXXX
nnnnnnnnnnnnnnnnnnnnnnn
AAA=Directory List entry number (000-199)
XXXX=One of the following:
» 3- or 4-digit station number (100-8999)
» 3-digit local number/name translation table number
   (600-799 minus station numbers that would overlap)
» 4-digit remote device number (1000-8999 minus
   station numbers that would overlap)
» 4-digit station speed bin number (9020-9999)
nnn=Programmed Name (blank, if none) 
						

							20 Attendant Features
2. Press TRANS.
3. Enter the 3- or 4-digit station intercom number.
4. Press the MUTE button.
5. Enter the name (up to 24 characters may be entered) by 
using the keys. The display updates as the name is entered.
Figure 1: Directory List Keypad Map
6. Press SPEED when finished. Confirmation tone sounds and 
the display shows the new or changed name.
7. Press HOLD, then use [

] or [#] to scroll to next entry.
-or-
Hang up to end programming.
To clear an entry:
1. Select desired entry.
2. Press TRANS.
3. Press FLASH.
4. Press SPEED. Confirmation tone sounds and entry is erased.
Other Codes
1 = 1# 8 = 8#“ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7 = 7#‘ = 14 & = *4 . = 24A - 21
B - 22
C - 23D - 31
E -  32
F - 33
G - 41
H - 42
I  - 43J -  51
K - 52
L - 53M -  61
N - 62
O - 63
T - 81
U - 82
V - 83W - 91
X - 92
Y - 93
Z - 94 P - 71
R - 72
S - 73
Q - 74
#0
0PER
1
*
D - 31
E -  32
F - 33 
						

							Attendant Features 21
Local Translation Table
The following procedure is used to associate names to the 
Local Number/Name Translation Table number only.
To add names to Local Translation number:
1. Enter desired three-digit Directory List number (000-199), 
or dial [

] to scroll up (next entry) or [#] to scroll down 
(previous entry) through the list.
If changing a name already associated with an existing 
Table entry, skip to step 4.
2. Press TRANS.
3. Dial three-digit Local Number/Name Translation Table 
number (600-799) that represents the desired telephone 
number.
4. Press MUTE.
5. Use keys on the dial pad to enter the name (up to 
24 characters may be entered). The display updates as the 
name is entered.
6. Press SPEED when finished. Confirmation tone sounds and 
the display shows the new or changed name.
7. Press HOLD, then use [

] or [#] to scroll to next entry.
-or-
Hang up to end programming.
If an error is made during keystroke entry, press 
FLASH to clear the current name. 
						

							22 Attendant Features
Speed Dial Bin
The following procedure is used to associate names to a system 
speed dial bin only.
To add names to a System Speed Bin:
1. Enter desired 3-digit Directory List number (000-199), or 
dial [

] to scroll up (next entry) or [#] to scroll down 
(previous entry) through the list.
If just changing a name associated with an existing System 
Speed Dial Bin entry, skip to step 4.
2. Press TRANS.
3. Dial system speed dial bin location (9020–9999).
4. Press MUTE.
5. Use keys on the dial pad to enter the name (up to 
24 characters may be entered). The display updates as the 
name is entered.
6. Press SPEED when finished. Confirmation tone sounds and 
the display updates.
7. Press HOLD, then use [

] or [#] to scroll to next entry.
-or-
Hang up to end programming.
Attendant Disable Outgoing CO Line
The first Attendant can disable CO lines to prevent outgoing 
access to those lines.
To disable CO Lines:
1. Lift handset or press ON/OFF button.
2. Dial [602] on the dial pad. A confirmation tone will sound.
3. Press the line button(s) of the CO Line(s) to disable. The CO 
Line button(s) LED flashes; a confirmation tone sounds.
To reactivate the CO Line(s):
Repeat Steps 1-3 to disable this feature. 
						

							Attendant Features 23
Attendant Override
When Attendant Override is enabled, Attendant stations may 
override or call stations that are busy or in Do Not Disturb.
To call a station busy on a CO call:
Press the preprogrammed AT TN OVERRIDE button [601]. 
Three short tone bursts are presented to the called party.
After five (5) seconds, the station’s CO line is automatically 
placed on hold and the Attendant is cut-through.
To call a station in Do Not Disturb mode:
Press the preprogrammed AT TN OVERRIDE button. The 
station is signaled with a Camp On tone.
Attendant Setting Time and Date
System Time/Date must be set by the first programmed 
Attendant via admin programming or using feature code 692.
To set using the feature code:
1. Dial [692] on the dial pad. A confirmation tone will sound.
2. Enter date and time as follows: YYMMDDHHMM
When the correct number of digits are entered, a 
confirmation tone will sound.
3. Press the ON/OFF button to OFF to update the display.
YY = Year (00-99) HH = Hour (00-23)
MM = Month (01-12) MM = Minute (00-59)
DD = Day (01-31)
❑
Flex
Btn 
						

							24 Attendant Features
Attendant Speed Dial - System Storing
System Speed numbers must be entered by the first 
programmed Attendant. If an Attendant is not specified, enter 
at Station 100.
1. Press SPEED once, then press the desired outside line key,
-or-
Press SPEED twice to select an outside line automatically.
2. Dial the System Speed bin location (9020-9999).
3. Dial telephone number.
4. Press SPEED.
5. Hang up.
Speed Dial Options
To use the following speed dial options, enter as shown:
Initiate a Pulse-To-Tone 
SwitchoverPress TRANS during number entry.
Insert a Pause Press HOLD during number entry.
Insert a Flash into the 
Speed NumberPress FLASH.
Insert a Non-Display 
CharacterPress TRANS as the first entry in the 
speed bin.
This causes the numbers stored in the 
bin not to display on the Digital 
Telephones when the bin is accessed.
Speed Bin numbers 9060-9099 are not monitored by 
Toll Restriction. 
						

							Attendant Features 25
Attendant Unavailable
The Attendant Unavailable feature lets Attendant stations have 
a button that places their station in an Unavailable Mode. 
When the station is in the Unavailable Mode, the next 
Attendant station receives dial “0” calls and recalls.
To activate Unavailable Mode:
As the (first programmed) Attendant …
Press the preprogrammed UNAVAILABLE flexible button,
-or-
Dial the Attendant Unavailable code [607] on the dial pad, 
and the following results occur:
The flexible button LED will light solid, if programmed.
Recalls and dial “0” calls will ring at the second 
Attendant’s station.
If the second Attendant places their phone in 
unavailable, the third Attendant will receive recalls and 
dial “0” calls.
To deactivate Unavailable Mode:
As the (first programmed) Attendant …
Repeat activation process shown above (press Unavailable 
button or dial code 607), the following results will occur:
The flexible button LED, if programmed, will extinguish.
The First Attendant will resume normal operation.
The Second and third Attendants will not receive recalls 
or dial “0” calls.
Attendant Voice Mail Alarm Clear
The Attendant display shows an alarm condition when the 
system detects that the digital voice mail is out of service.
Dial feature code [656] to clear any alarm from the display. 
This function does not clear the condition, only the display.