Vodavi Starplus Station User Guide
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iv April 2002 Night Service ............................................................................. 71 Off-Hook Voice Over (OHVO) .............................................. 72 Outside Calls .............................................................................. 74 Placing an Outside Line on Hold ................................ 74 Answering a Recall ........................................................... 74 Answering an Outside Call............................................ 74 Placing an Outside Call................................................... 75 Paging.......................................................................................... 75 Paging - Meet Me ............................................................. 76 Personalized Messages.......................................................... 76 Pre-assigned Messages .................................................. 76 Custom Messages ............................................................ 77 Date and Time Entry Messages ................................... 79 Scrollable Canned Messages ........................................ 81 Personal Messages Flexible Button ........................... 82 PBX/Centrex Codes on a Flex Button ............................... 83 Release Button .......................................................................... 83 Redial ........................................................................................... 83 Last Number Redial ......................................................... 83 Save Number For Redial ................................................ 84 Redial a Saved Number .................................................. 84 Repeat Redial .................................................................... 84 Ring Down / Hot Line / Off-Hook Preference ................ 85 Ring Tone ................................................................................... 87 Serial Number ........................................................................... 89 Software Identification .......................................................... 89 Software Version ...................................................................... 90 Speakerphone .......................................................................... 90 Speed Dial .................................................................................. 90 System Speed Dial Access ............................................. 92 Station/Port Fixed Number .................................................. 93 Station Relocate ....................................................................... 93
April 2002 v Text Messaging (Silent Response) ..................................... 94 Universal Day/Night Answer ............................................... 95 Voice Mail ................................................................................... 96 Call Forwarding to Voice Mail Groups ...................... 96 Retrieving Voice Messages ........................................... 96 Voice Mail Transfer with ID Digits .............................. 97 Voice Mailbox Button ..................................................... 97 Voice Mail Group Button ............................................... 97 Voice Mail One-Touch Recording ............................... 98 Volume Control ........................................................................ 99 Worksheets ................................................................................ 102 Flexible Button Programming Worksheet .............. 102 Speed Dial Bin Programming Worksheet ................ 102 Default Numbering Plan ....................................................... 103
vi April 2002 Digital Telephone Features VOLUME SPEED HTP CAMP ON CONF MSG FORWARD FLASH TRANS HOLD STA 153 JUL 21 99 12:31 pm 123456 78 9 1011 12 1314 15 16 ON/OFF MUTE 123abcdef 456jklmno 789tuvwxy 0oper ghi prsS#
April 2002 vii Digital Key Telephone Buttons Number Feature Description 1Display (Executive Models only)Displays information about telephone status, dialing directories, and text message information. 2 h t p Used to select mode of operation: Handsfree, Tone, or Privacy. 3msg Key Used for Auto-CallBack to a phone that has left a text message or to access voice messages. 4conf Key Used to establish conference calls. 5forward Key Used to forward your calls to another station or voice mail. 6speed Key Used to access speed dialing, save number redial, and last number redial. Buton is also used to access flexible button programming. 7trans Key Used to transfer an outside call from one station to another. 8mute Key Used to activate/deactivate MUTE function. When activated, the party on the other end cannot hear you. 9 camp-on Key Used to alert a busy station that an outside line is on hold and waiting for them. 10on/off Key Used to make a call without lifting the handset. 11flash Key Used to end an outside call and to restore dial tone without hanging up receiver. 12volume Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. 13hold Key Used to hold calls, to retrieve held calls. 14 Microphone Used to talk with other party without using the handset. 15 Speaker Outputs tones and voice at your extension. 16 Flexible Button KeysUsed to access outside lines or access call- handling features.
911 Alert 1 ABOUT THIS USER GUIDE The features described in this User Guide apply to the Vodavi Triad 1/2/3, Triad-S, and XTS Digital Telephone Systems … unless an exception is specifically noted. » Flexible Buttons -- M ost of the features desc ribed in t his us er guide may be set up on a flexible button for one-button access. (Refer to “Flexible Button Programming” on page 55.) However … for certain features to operate properly, a flexible button MUST be preprogrammed. A “Flex Btn” symbol has been used to indicate those features. » Flexible Numbering -- This feature allows the system numbering plan to be modified, as well as the length of the feature access codes (2-4 digits). In this user guide … 3-digit default codes have been used when describing programming and operating procedures. To verify the numbering plan for your system, consult with your System Administrator. 911 Alert Any station user or attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed. ❑ Flex Btn ❑ Flex Btn
2 911 Alert The initial 911 Alert indications include: Audible ringing tone Green flashing 911 ALERT flexible button LED Automatic LCD display of 911 call information XX = Index number (01-16) Station users and attendants can press the flexible button as necessary to view additional 911 call information in the stored list. Once a station user or attendant views the information for all 911 calls in the system list: All users’ LEDs change to a solid red indication. The audible ringing tone at all stations ceases. The LCDs at all stations revert to a normal display. The list remains available for review by pressing the 911 ALERT flexible button as necessary, until after the messages are deleted. To delete logged 911 Alert messages: An attendant must use the following steps to delete the messages on a system-wide basis. 1. Press the 911 ALERT flexible button to display the 911 call information for deletion. 2. Press FLASH to delete that message. E911 CALL XX: STA XXXX MM/DD/YY HH:MM Dialing 911 from any station overrides previously enabled features such as Do Not Disturb.
Account Codes 3 Account Codes Using Account Codes When connected to an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12 digits. ( The other party does not hear the digits being dialed). If account code is less than 12 digits, an [] must be entered to return to the call. If account codes are forced, the account code must be entered prior to dialing the outside number. Verified Account Codes Prior to placing an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12-digits. SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. Lift the handset. 2. Dial [627]. 3. Dial the account code. 4. Dial [9] or CO Access code. A dial tone will sound. 5. Dial the desired number. If the account code contains fewer than 12 digits, dial [] to automatically return to the call. ❑ Flex Btn ❑ Flex Btn
4 Account Codes To enter an Account Code during a call: 1. Depress the hookswitch momentarily. Call is placed on executive hold while you enter your account code. 2. Dial [627]. 3. Dial the account code. Account Codes - Traveling COS ( Verified) To use Verified Account Codes: 1. Press preprogrammed ACCOUNT CODE b utton (627) before accessing a CO line. 2. Dial account code up to 12-digits. If account code matches a verified account code, intercom dial tone is returned. Otherwise an error tone is presented. 3. Access an outside CO line, or dial the LCR code, and then dial the desired number. SINGLE LINE TELEPHONE To enter an Account Code before a call: 1. Lift handset. 2. Dial [627]. 3. Dial account code. 4. Dial [9] or CO Access code. A dial tone will sound. 5. Dial desired number. If the account code contains fewer than 12 digits, dial [] to automatically return to the call. SMDR must be enabled for the Account Code feature to operate, and become part of the SMDR record. If Account Code contains fewer than 12 digits, dial [] to return to intercom dial tone. ❑ Flex Btn
ACD / UCD 5 ACD / UCD The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions. ACD Call Factor The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller. This feature can be activated from administration or the ACD supervisor can use a flexible button [580]+[550-565]+ [FFF] (FFF = Call Factor) to enter the factor (average call duration). This formula is used to calculate the average call duration: (Place in Queue) (Call Factor) ---------------------------------------------- Number of Agents Logged into Group ACD Call Qualifier While agent is on a call: 1. Press the preprogrammed CALL QUALIFIER flexible button, followed by the three-digit qualify code. 2. Enter a [ ] to complete the sequence. A short burst of confirmation tone sounds through the keyset speaker, if programmed. ACD CIQ Display Button To assign an ACD CALLS IN QUEUE DISPLAY flexible button: Dial [579]+[XXX]. (XXX = ACD group number 550-565) ❑ Flex Btn ❑ Flex Btn ❑ Flex Btn