Vodavi Starplus Station User Guide

							VODAVI TELEPHONES
Station User Guide
Includes Attendant Features
a  new  dimension  in  business  communications 
						

							Vodavi Telephone Systems Quick Reference Card
FIXED FEATURE BUTTONS
•CAMP-ON Button -- Enables you to alert a busy
party that an outside line is on hold and waiting
for them.
CONF (CONFERENCE) Button -- Used to
establish and build conference calls.
FLASH Button -- Used to terminate an outside
call and restore dial tone without having to
hang up the handset. It is also used to transfer
calls behind a PBX or Centrex within those
systems.
FORWARD (FWD) Button -- Allows you to
forward your calls to another station.
HOLD Button -- Enables you to place an outside
caller on hold.
H-T-P Switch -- Allows the user to select the ICM
signaling mode: Handsfree, Tone, or Privacy.MSG (MESSAGE WAIT) Button -- Allows you to
initiate a message waiting indication at stations
that are busy, unattended, or in Do Not Disturb.
Message Waiting Callback request left at your
station is indicated by a flashing MSG WAIT LED.
MUTE Button -- Allows you to switch the built-
in microphone on or off when using the
speakerphone, or the handset microphone
when using the handset.
ON/OFF Button -- Enables you to make a
telephone call without lifting the handset. It
turns the telephone on and off when using the
speakerphone.
SPEED Button -- Provides you with access to
speed dialing, save number redial and last
number redial. This button is also used to
access flexible button programming.
TRANS (TRANSFER) Button -- Used to transfer
an outside call from one station to another.
VOLUME BAR -- Allows the user to adjust
speakerphone and handset volume.
CALL FORWARDING
1. Press the FWD button or dial [640].
2. Dial the desired Call Forward code:
[6] = All Calls
[7] = No Answer
[8] = Busy
[9] = Busy/No Answer
3. Dial station number where calls are to be
forwarded. Confirmation tone sounds.
4. Replace handset or press ON/OFF button.
ESTABLISHING A CONFERENCE
Only stations that have Conference enabled will be
able to initiate a Conference.
1. Lift the handset.
2. Select intercom station or dial desired outside
party. When called party answers, press the
CONF button.
3. Add next conference party by selecting
another outside line or intercom station.
4. Press the CONF button again and repeat
previous step in a cycle, until all parties are
contacted.
5. When last party answers, press the CONF
button twice. All parties are connected.
TERMINATING A CONFERENCE
To terminate a Supervised Conference, the confer-
ence initiator, replaces handset or presses ON/OFF
button.
To terminate an Unsupervised Conference, press
the flashing CONF button while on-hook.UNSCREENED TRANSFER
1. Press TRANS button and dial station number.
2. When the called extension begins to signal,
hang up to transfer the call. 
3. Replace handset or press ON/OFF button.
SCREENED TRANSFER
While connected to an outside line:
1. Press station button where call is to be
transferred (if programmed on your
telephone),
-or-
Press the TRANS button and dial the desired
station number.
(The called extension signals according to the
intercom signal switch position.)
2. When that extension answers, announce the
transfer.
3. Hang up to complete transfer.
LEAVING A MSG WAITING INDICATION
If you dial a station that is busy, unattended, or in
Do Not Disturb, you can leave a message waiting
indication.
1. Press the ON/OFF button.
2. Dial the desired intercom station. A busy tone
or DND tone is heard.
3. Press the MSG button. The called party’s MSG
button LED will flash slowly.
4. Press the ON/Off button to end the call. 
						

							Quick Reference Card Vodavi Telephone Systems
PLACING AN OUTSIDE LINE ON HOLD
If your system is programmed for Exclusive
Hold Preference, press the HOLD button once
for Exclusive Hold or twice for System Hold.
If your system is programmed for System Hold
Preference, press the HOLD button once for
System Hold or twice for Exclusive Hold.
STORING SPEED NUMBERS
1. Press the SPEED button twice.
2. Dial the speed bin location.
9000  to 9019 = Station Speed numbers
9020  to 99 99 = System Speed numbers
3. Dial desired telephone number.
4. Press the SPEED button.
5. Press the ON/OFF button to end speed dial
programming.
To clear an existing speed bin:
1. Press the SPEED button twice.
2. Dial the speed bin location.
3. Press the SPEED button again. Confirmation
tone sounds.
DIALING A SPEED NUMBER
1. Press the SPEED button and dial the speed bin
location,
-or-
Press preprogrammed speed bin button.
9000 to 9019 = Station Speed numbers
9020 to 9999 = System Speed numbers
2. When called party answers, pick up handset or
use speakerphone.
DIRECTORY DIALING
Users with display telephones may view a list of
individuals on the telephone system and have the
system automatically dial that person. Directory
Dialing may also be used to transfer a call from one
station to another.
1. Dial the Directory List dial code [680],
-or-
Press the DIRECTORY DIAL flexible button.
2. Press a button on the keypad once, twice, or
three times, to represent the letter of the
alphabet, to begin viewing the list of names.
3. Scroll through the Directory List to select a
name as follows:
Press [
✳] to scroll up to next entry,
-or-
Press [#] to scroll down to previous entry.
4. Press the SPEED button at the desired name to
automatically dial the destination station or
outside phone number (via Speed Dial).To transfer a call using Directory Dialing 
1. Press the TRANS button.
2. Dial Directory Dial Code [680],
-or-
Press the DIRECTORY DIAL flexible button.
3. Press the digit associated with the person’s
name. When the name displays, press the
SPEED button to automatically dial the station.
4. Press the ON/OFF button to complete transfer.
Calls may only be transferred to internal stations.
PROGRAMMING FLEXIBLE BUTTONS
1. Press the SPEED button twice.
2. Press the flexible button to be programmed.
3. Dial the desired code from the following chart.
Confirmation tone sounds.
4. Press the ON/OFF button.
To erase a flexible button:
1. Press the SPEED button twice.
2. Press the flexible button to be erased.
3. Press the FLASH button. Confirmation tone
sounds.
4. Press the ON/OFF button.All Call Page (Internal & External)700
Background Music 632
Call Back 622
Call Park Location (System) 43+[C]
Call Park Location (Station) 439+[XXX]
Call (Park) Pickup #6+[XXX]
Caller ID Review (Answered) 659
Caller ID Review (Unanswered) 635
Directory Dial  680
Do Not Disturb 631
Extension Numbers  100-351
External All Call Page 760
(All External Zones)
External Page - Zones 1 or 276+[1 or 2]
Last Number Redial [SPEED]+[#]
Line Queue 621
Personal Park 438
Speed Dial Access [SPEED]+[ YYYY ]
Save Number Redial [SPEED]+[✳]
VM Group Pilot Numbers 44 [ V ]
________________________________________
C = Call Park Location (0-7)
V = Voice Mail Group Number (0-7)
XXX = Station Extension Numbers
YYYY = Speed Dial Bin Numbers
(9000-9019 Station) (9020-9999 System) 
						

							Vodavi Large Screen TelephoneQuick Reference Card
Large Screen Display Features
The Elite digital 30-button model provides a
7-line by 16-character display with 10 SOFT keys,
a MENU key, and UP/DOWN scroll keys.
Using the Soft Keys
From the main menu, use the soft keys to access
the options listed.
Calendar Mode -- When in idle mode, the
default monthly calendar will display. The
calendar may also be accessed by pressing the
MENU soft key.
Main Menu -- To access the main menu at any
time, press the MENU soft key.
To select a main menu option:
Feature/Button Descriptions
1. DSS Console -- Provides access to 30 flexible 
feature/functions.
2. Fixed Feature Keys -- Used to access specific fixed 
feature/ functions.
3. HOLD Key --Used to place calls on hold and to 
retrieve held c alls.
4. LARGE Screen -- Designed to provide a 7-line by 
16- character viewing area.
5. MENU Key -- Toggles between main menu screen 
and monthly calendar.
6. MICrophone -- Used to talk with other party 
without using the handset.
7. ON /OFF Key -- Used to make a call with out lifting 
the handset.
8. PAGE Up/Down Keys -- Used to advance to the 
NEXT and PREVIOUS option screens available.
9. Soft Keys -- Used to access specific features and 
functions.
10. VOLUME Control Bar -- Used to adjust level of 
tones, background music, ringing, receiver volume, 
and display contrast.
PAGE
MENU
1 ABC   2
TUV   8PRS  7
MNO  6         JKL   5 GHI   4
 DEF   3
WXY   9    0    *
   ON/OFF     HOLD    t    VOLUME    sMIC
HTP
CONF TRANS
FWD
MUTEMSG
FLASH CAMP ON
SPEED
    #
DIGITAL



DIRECTORY DND
SPEED DIAL LNR
PA R K  P I C K U P
MUSIC
FEATURES
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MMM YYYY
SUN  MON  TUES  WED THURS FRI   SAT
  1   2    3    4     5
  6  7  8  9 101112
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31











STA XXX
MMM DD Y Y HH:MMx











DIRECTORY DND
SPEED DIAL LNR
PA R K  P I C K U P
MUSIC
FEATURES










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Press… Display shows… Then…
DIRECTORYABC
DEF
GHI
JKL
MNOpress the soft key 
associated with the 
desired number.
Use the PAGE UP/DN  
keys to display the 
previous or next 5 
names in Directory.
To scroll through the 
list, press the [

] key 
to view the previous 
entry, or  [#] to view 
the next entry.
SPEED 
DIALEnter Bin 
Numberdial the bin number 
associated with 
desired external 
phone number.
PARK 
PICKUPPA R K  1
PA R K  2
PA R K  3
PA R K  4
PA R K  5select desired Park 
location where call is 
holding (1-5). Press 
PG DN 
 to select 
PARK locations 6-8.
MUSICBGM1
BGM2
BGM OFFselect desired 
background music 
option.
FEATURESCALL FWD
PA G E  I N T E R N A L
PA G E  E X T E R N A L
VOICE MAIL
MOREselect one of the 
options listed.
NOTE -- Wait for the desired 
number to display before 
pressing the SPEED button. 
						

							Quick Reference CardVodavi Large Screen Telephone
After selecting FEATURES on the main menu, the
following options will display:
Call Forward
Page -- Internal/External
MoreVoice Mail
NOTE -- To access the following voice mail options,
a DIGITAL voice mail system must be in use.
Enter password to access these VM options:
Page/Queue Displays (for LCR)
When you receive an internal/external page,
the screen will display the “MEET ME” option.
When you queue for a line, the screen will
display the “QUE CNL” option.
If you are already in queue and you receive a
page, the screen will display both  “MEET ME
and QUE CNL” options.
Press…Then select …Display will show…
CALL FWD All
Busy
No Answer
Busy/No Answer
Off Net*Sta
Voice Mail
Operator
ACD/UCD
Hunt
* If Off-Net is selected, enter desired bin number.
If you select…Then…
Sta dial the desired stationnumber.
Voice Mail select the desired VM group (1-5).
To access groups 6-8, press the PG 
DOWN 
 key.
Operator the display shows a “Forwarded to 
XXX” message and the main menu 
returns.
ACD/UCD select desired ACD/UCD group (1-5).
To access group 6-16, press the PG 
DOWN 
 key.
Hunt select the desired Hunt group (1-5).
To access groups 6-8, press  the PG 
DOWN 
 key.
Press…Then select…
PAGE INTERNAL the desired Page Zone (ALL Call or 
Zones 1-4).
To access Page Zones 5-8, press  
the PG DOWN 
 key.
PAGE EXTERNAL the desired Page Zone (ALL Call or 
1-2)
Press…Then select…
MOREMessages
Headset Enable
Headset Disable
UNA/UDA
More
Messages Clear
On 
Vacat ion
Return AM
Return PM
Return 
To mo rr o wPress PG DN 
 key to 
access more 
messages:
Return Next Week
On Trip
In Meeting
At Home
On Break
At Lunch
More Ans Machine Ring
Ans Machine Spkr
Ans Machine Off
Press…Then select…
VOICE MAIL the desired VM group (1-5).
To access group 6-8, press the PG 
DOWN 
 key.
Press…Then select…
RETRIEVE MSGS Delete
Reply
Sk ip
Call Back
Save
Forward
Replay
For w ard For ward  Ms g As Is
Forward Add Preamble
Cancel
For w ard Ad d
PreambleContinue
Hear
Cancel
Re-Record
SEND MSG Re-Record
Append
OK
Hear
Cancel
Dial [6] to select one of the 
following options:
Private
Cancel
Future
Urgent
Confirm
Send
CHANGE GREETING
CHANGE PASSWORD
CHANGE NAMEa new greeting, password, or 
name by entering the 
change.









DIRECTORY DND
SPEED DIAL LNR
PA R K  P I C K U P
MUSICMEET ME
FEATURESQUE CNL










STA XXX
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							Vodavi Telephone Systems
Station User Guide
April 2002 - Issue 1 P/N: 3057-00 
						

							I
Copyright © 2002 VODAVI Technology, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc. Any
unauthorized reproductions, use or disclosure of this material,
or any part thereof, is strictly prohibited and is a violation of
the Copyright Laws of the United States (17 U.S.C. Section 101
et. seq.).
VODAVI reserves the right to make changes in specifications
at any time and without notice. The information furnished by
VODAVI in this material is believed to be accurate and reliable,
but is not warranted to be true in all cases.
XTS™, STARPLUS™, and Triad™
are registered trademarks of VODAVI Technology, Inc.
mlj/2002 IssueRelease 
DateChanges
1 4-02 Initial Release
LIFE SUPPORT APPLICATIONS POLICY
VODAVI Technology, Inc. products are not authorized for
and should not be used within Life Support applications. Life
Support systems are equipment intended to support or
sustain life and whose failure to perform when properly used
in accordance with instructions provided can be reasonably
expected to result in significant personal injury or death.
VODAVI Technology, Inc. warranty is limited to replacement
of defective components and does not cover injury to
persons or property or other consequential damages. 
						

							April 2002 i
Contents
911 Alert...................................................................................... 1
Account Codes ......................................................................... 3
Using Account Codes...................................................... 3
Verified Account Codes.................................................. 3
Account Codes - Traveling COS (Verified) ............... 4
ACD / UCD .................................................................................. 5
ACD Call Factor ................................................................. 5
ACD Call Qualifier ............................................................. 5
ACD CIQ Display Button ................................................. 5
ACD Help ............................................................................. 6
ACD Member Status ........................................................ 7
ACD Overflow Available/Unavailable ....................... 8
ACD Login/Logout ........................................................... 8
ACD Supervisor Display ................................................. 9
ACD Supervisor Login/Logout .................................... 10
ACD/UCD Available/Unavailable ................................ 11
ACD Calls In Queue Status Display............................. 11
UCD Calls In Queue Display .......................................... 12
UCD Available/Unavailable Mode .............................. 13
UCD Overflow Station Forward................................... 13
Answering Machine Emulation .......................................... 14
Notification Methods ...................................................... 14
Ring Mode ................................................................... 15
Speaker Mode ............................................................ 15
Attendant Features ................................................................. 16
Attendant Clear Alarm.................................................... 16
Attendant CO Line External (Off-Net) Forward ..... 16
Attendant Custom Message......................................... 17
Attendant Day/Night/Special ...................................... 18
Attendant Directory List Programming ................... 19 
						

							ii April 2002
Attendant Disable Outgoing CO Line ....................... 22
Attendant Override ......................................................... 22
Attendant Setting Time and Date .............................. 23
Attendant Speed Dial - System Storing ................... 23
Attendant Unavailable ................................................... 24
Attendant Voice Mail Alarm Clear .............................. 25
Background Music (Optional) ............................................. 25
Call Back ...................................................................................... 26
Call Coverage ............................................................................ 27
Call Forward............................................................................... 29
Call Forward - External (Off-Net) ................................. 30
Call Forward - Follow-Me............................................... 31
Call Park....................................................................................... 33
Call Park - Personal........................................................... 33
Call Park - Station ............................................................. 34
Call Park - System ............................................................. 34
Call Pickup .................................................................................. 36
Directed Call Pickup ........................................................ 36
Group Call Pickup ............................................................. 37
Call Transfer ............................................................................... 38
Executive/Secretary Transfer ....................................... 38
PBX/CENTREX Transfer ................................................... 38
Screened Transfer ............................................................ 39
Transfer Search.................................................................. 39
Unanswered CO Call Transfer ...................................... 40
Unscreened Transfer ....................................................... 40
Caller ID Display ....................................................................... 40
Caller ID Display (Answered Calls).............................. 40
Caller ID Display (Unanswered Calls) ........................ 41
Caller ID Name/Number ....................................................... 42
Calling Forward Override...................................................... 43
Calling Station Handsfree Mode Override...................... 43 
						

							April 2002 iii
Calling Station Tone Mode Override ................................ 44
Camp On ..................................................................................... 44
CO Line - Access ....................................................................... 46
CO Line Queue.......................................................................... 46
Conference................................................................................. 47
Conference Combinations ............................................ 47
Conference Procedures.................................................. 48
Dial-By-Name ............................................................................ 50
Directory Dial ............................................................................ 52
Do Not Disturb.......................................................................... 54
Executive Override .................................................................. 55
Flash ............................................................................................. 56
Flash Key on Intercom .................................................... 56
Flexible Button Programming ............................................ 56
Group Listening ....................................................................... 57
Headset Mode .......................................................................... 58
Intercom ..................................................................................... 59
Using an Intercom Button ............................................ 59
Answering an Intercom Call ......................................... 60
Intercom Transfer ............................................................. 60
Placing an Intercom Call ................................................ 61
Keyset Mode .............................................................................. 63
Last Number Redial................................................................. 64
LCR Operation........................................................................... 65
Loop Key ..................................................................................... 66
Mailbox Buttons ....................................................................... 66
Message Wait ............................................................................ 67
Modem ........................................................................................ 69
Voice Mail Modem Access ............................................. 69
Telephone System Modem Access ............................ 69
Mute ............................................................................................. 69
Name In Display ....................................................................... 70