Vodavi Starplus Station User Guide

6ACD / UCD
ACD Help
While on a call in progress, the following results will occur 
when an Agent presses their preprogrammed HELP flexible 
button.
AGENT
The Agent will hear a confirmation tone and their HELP 
button will illuminate if a supervisor is logged into their 
ACD group.
If no supervisor is logged in, the Agent will receive an error 
tone and the HELP button will not illuminate.
SUPERVISOR
An ACD supervisor station will receive a Help message 
when an ACD member in the same group initiates a...

ACD / UCD 7
ACD Member Status
Any station (Supervisor or Agent) logged onto the ACD group 
can view the status of the ACD group members as follows:
1. Dial ACD Group Member Status code [573] on the dial pad,
-or-
Press the preprogrammed flexible button. The display will 
show: ACD Group 5XX (XX = ACD group #).
The status of the ACD agents is displayed with a letter 
following the station number where the agent is logged in.
.
N = Not Equipped
D = Do not Disturb
O = Out of service
U = Unavailable
B = Busy...

8ACD / UCD
ACD Overflow Available/Unavailable
To enter Available Mode:
Dial [578] on the dial pad to start receiving ACD calls,
-or-
Press the preprogrammed AVA I L A B L E / U N AVA I L A BL E  b u t t o n .
To enter Unavailable Mode:
Dial [578] on the dial pad to block incoming ACD calls,
-or-
Press the preprogrammed AVA I L A B L E / U N AVA I L A BL E  b u t t o n .
ACD Login/Logout
To log into an ACD Primary Group:
1. Dial LOGIN CODE [572] on the dial pad, followed by the 
desired ACD group number...

ACD / UCD 9
To log into an ACD Secondary Group:
1. Dial LOGIN CODE [582] on the dial pad, followed by the 
desired ACD group number (5XX),
-or-
Press the preprogrammed LOGIN flexible button.
2. Enter your four-digit AGENT ID code (0000-9999).
The LOGIN flexible button LED will light steady and a 
confirmation tone will sound to verify the login process.
The ON/OFF LED will extinguish if the login sequence 
was started in the handsfree mode.
The ACD Agent Login LED will only light for the ACD 
group...

10 ACD / UCD
To change the display to a different group:
Dial the ACD Supervisor Display code [577] on the dial pad, 
followed by the ACD group you want to observe,
-or-
Press the preprogrammed flexible button.
ACD Supervisor Login/Logout
To log in to an ACD group:
1. Dial LOGIN CODE [576] on the dial pad, followed by the 
desired ACD group number (5XX),
-or-
Press the preprogrammed LOGIN flexible button. (Flexible 
button must have [576]+[5XX] programmed onto it.)
2. Enter your 4-digit SUPERVISOR ID...

ACD / UCD 11
ACD/UCD Available/Unavailable
To enter  Available Mode:
Dial [566] on the dial pad to start receiving ACD calls,
-or-
Press the preprogrammed AVA I L A B L E / U N AVA I L A BL E  b u t t o n .
To enter  Unavailable Mode:
Dial [566] on the dial pad to block incoming ACD calls,
-or-
Press the preprogrammed AVA I L A B L E / U N AVA I L A BL E  b u t t o n .
ACD Calls In Queue Status Display
There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue...

12 ACD / UCD
Second Method -- From an idle key telephone:
The preprogrammed flexible button for the ACD group being 
monitored will flash, indicating there are calls in queue.
1. Press the preprogrammed flexible button.
This idle display shows how many calls are in queue.
5XX = ACD Group Number 550-565
2. Dial [579] + [XXX] to assign an ACD CALLS IN QUEUE 
DISPLAY flexible button. (XXX =  ACD/UCD group number)
3. Replace the handset or press ON/OFF to terminate display.
UCD Calls In Queue Display
From an...

ACD / UCD 13
UCD Available/Unavailable Mode
If you are a UCD Agent, you can place your station in the 
Available mode to receive UCD type calls or in the Unavailable 
mode to block UCD calls from ringing to your station.
To enter  Available Mode:
Dial [566] on the dial pad to start receiving UCD calls,
-or-
Press the preprogrammed AVA I L A B L E / U N AVA I L A BL E  b u t t o n .
To enter  Unavailable Mode:
Dial [566] on the dial pad to block incoming UCD calls,
-or-
Press the preprogrammed AVA I L A B...

14 Answering Machine Emulation
Answering Machine Emulation
When a call is sent to your voice mailbox, you can press a 
preprogrammed flexible button to listen to the caller leaving 
the voice mail message. If you decide to speak with the caller, 
you can press the preprogrammed button to be connected to 
the caller.
Notification Methods
There are two methods of notification, a Ring Mode or a 
Speaker Mode. These methods are controlled by the type of 
flexible button assigned on the telephone.
The...

Answering Machine Emulation 15
Speaker Mode
The VM message is broadcast over the speaker. The MUTE key 
is enabled and the LED lights solid red. When the station is 
monitoring the caller in VM, the display shows.
MAILBOX Options
The Mailbox Owner can select from the following options when 
a call is sent to their voice mailbox.
To leave caller in VM and turn off speaker:
Press the ON/OFF button and continue to listen to message 
being left without taking action at the keyset. After the VM 
message is...