Vodavi Starplus Automatic Voice Processing Technical Manual

MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
IIAINT sn525100
ConfigurationModulesReportsUtilitiesu+3.10aHouseKeeping
IEsc: back a menuReturn: selects++:backa menutl:moves bar
C. EDITThe Edit function is used to edit both new and existing menus. To
display the Edit screen 
select-Edit from Menu Maintenance. An in-
set listing of existing menus will be presented.
1.Highlight the menu that you wish to edit and press [ENTER].
,HlM, sll3c3J.uuConfigurationnodulesReportsv+3.10aUtilitiesHouseKeepingI...

STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
ter the password. This key is set up in the key actions area
of the screen.
4.Enter the desired number of retries a user can have on this
menu, 
[O-9].If the user exceeds this value, the system will play a ending
prompt and disconnect the caller. A value of 0 allows an infi-
nite number of retries.
5.Enter the desired time-out in seconds the menu should use,
[O-99]This defines the maximum time, if a user takes no action, the
system will wait before...

MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
D. KEY ACTIONSprompt file has not yet been created, follow the procedure
given above for the Introduction prompt.
8.Move the highlight bar to Instructions and press [ENTER] to
select from a list of previously created voice prompts. If the
prompt file has not yet been created, follow the procedure
given above for the Introduction prompt.
The bottom part of the screen is concerned with’ Key Actions.
Key actions define the response that is invoked when a...

STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
dant. Your instructions would read Enter the extension of
the person you wish to reach or press (for example) 4 for
sales, . . . .Voice Messaging 
- is used to record the caller’s message by
either sending him directly to a default mailbox, requesting him
to enter a mailbox number, or by means of a start key. If you
select Voice Messaging, 3 transfer options will be presented:
n Direct Transfer 
- Select this option to automatically route a
caller to...

MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
lTo Operator - transfer caller to operator by doing a blind trans-
fer to 0.
lRecord Prompts - allows caller to re-record prompts for a
menu. The caller, after pressing the key associated with this
action, is prompted for the mehu password. The Introduction,
Description, Instructions, -or any say file attached to a 
patticu-lar key can then be edited. This feature is useful for menus
that are changed often. The system will prompt the different
voice...

STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
w Key #9 will disconnect the caller.
w Key #4 takes the caller to a secondary menu.
The name of this menu is Product and it is accessed by pressing
key 
#4 from the Intro menu as described on the page before. The
Comment field describes the purpose of the menu.
Neither an Introduction prompt nor a 
qescription prompt is
needed. There isn’t any need for one. The purpose of this menu is
MINT...

MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
This menu is called SPAVP and it is accessed by pressing 
#Ifrom the Previous Menu, Product. This menu is concerned with
giving the caller detailed product information on the 
Starplus AVP
line.
IIRINT sn525100u+3.lOaConfigurationllodules-ReportsUtilitiesIHouseKeepingII -- . 
-‘-’ -*-IEsc: back a menuReturn: selectstl: moves barBackSmcs: edits
.-\-\ii’There is no Introduction, but there is a long Description. The func-
tion of the Description is to...

STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
330.3 SETTINGSSelect Settings from the Menu Routing menu to display the follow-
ing:
NAINT sn525100v+3 .lOaConfigurationModules -ReportsUtilitiesIHouseKeepingI
lMenu Retries: is the number of invalid entries allowed for
all menus other than the first menu. If this number is
reached the following prompt is played, “Please call the ac-
count supervisor for assistance” and the call is discon-
nected.
FIAINT...

MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
lMenu Time-out: is the maximum length of time the caller is
allowed to do nothing on all menus other than the first
menu. If this value is exceeded, the instructions in the
Time-Out key action field are activated.
FlAINT sn525100v+3.lOaConfigurationnodules-ReportsUtilitiesHouseKeepingII
flenu Timeout
Enter the number of seconds
a caller will have before themenu takes the default action.
This is only a default 
ualue.Press ESC to save and exit....

STARPLUS @ AVP TECHNICAL MANUALSYSTEM CONFIGURATION
SECTION 400
SYSTEM CONFIGURATION
400.1 HARDWARE
BASE UNITS
A. THREE HOUR UNITThe hardware base units are the microcomputer (PC) items that
run the 
Starplus AVP software. These units are incomplete by
themselves. The base units are combined with voice boards and
software to obtain a complete 
Starplus AVP system that can be
connected to the phone system. The base units are high quality in-
dustrial grade components designed for years of trouble free...