Vodavi Starplus Automatic Voice Processing Technical Manual

STARPLUS @ AVP TECHNICAL MANUALAUTOMATED ATTENDANT OPERATION
SECTION 320
AUTOMATED ATTENDANT OPERATION
320.1INTRODUCTIONThe following drawing shows the menu structure for the auto-
mated attendant:
Change
PasswordTransfer Options
ScreeningHoldingCallForwarding
Transfer
Options Screening Holding
I 
“I1
extension
number
Issue 1, April 1992320-I 

AUTOMATED ATTENDANT OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
A. SYSTEM ACCESSSystem access allows you to set and edit the special features that
come with the automated attendant. You access extension 
fea-tures like you do for voice messaging; by dialing into the system,
pressing the key, and then entering your password. However,
note that the key sequences are slightly different.-1‘;Y’to Access Extension
1 . Dial the internal extension;
or outside phone number;
3. Enter your ext number;
4. Enter your...

STARPLUS @ AVP TECHNICAL MANUALAUTOMATED ATTENDANT OPERATION
B. PASSWORDTo prevent unauthorized access to your extension feature set-
tings, you need to change the password. The password can be
changed as often as you like. It is a four digit number unless you
are told otherwise by the system administrator. If you forget the
code, the administrator can reset it.
to Enter anew Password1. Pressto change your password
to record a new password
1.Press [l] for the password option.
Once the security code is...

AUTOMATED ATTENDANT OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
C. CALL TRANSFER
OPTIONSThe diagram below shows the transfer option selections. The Star-
plus AVP can transfer calls utilizing several methods. The user
can change these methods through extension maintenance.
supervisedunsupewised
Iimmediateforward
rto Set Call Transfer Option
1. Enter your extension number and password
to change Transfer Option
.
3. Press
to select Transfer Option4. Select Transfer Option
1.Press [2] for the call transfer...

STARPLUS @ AVP TECHNICAL MANUALAUTOMATED ATTENDANT OPERATION
D. CALL SCREENING
leave as isIrThis feature prompts the caller for his name before transferring
the call. Then, you hear, 
“I have a call for Your Name. Press 1 to
accept the call or 2 to reject.” If the call is rejected, it is handled in
accordance with the forwarding instructions. To change these op-
tions:
to Set Call Screening
1. Enter your extension number and password
2. Pressto change Screening Option3. Press 
jl 2 jiLrlrlito select...

AUTOMATED ATTENDANT OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
E. CALL HOLDING
leave as isIThis feature allows the caller to remain on hold if your extension is
busy. The caller hears, “That extension is busy. To hold press 1,
press 2 to select another extension, or 3 to leave a message.”
With call holding turned off, the call is handled in accordance with
the forwarding instructions.
-.\:;/’to Set Call Holding’
1. Enter your extension number and password
3. Pressto select Holding Option4. Select Screerjng...

STARPLUS @ AVP TECHNICAL MANUALAUTOMATED ATTENDANT OPERATION
F. CALL FORWARDINGThis selection allows you to set how a call is handled on a super-
vised transfer or when the call transfer option is set to immediate.
1.Press [3] to select forward option.to Set Call Forwarding
1 . Enter your extension number and password
2. Press
3. Select Forwarding Option
PressFunction
Select forward option.
OFF forwarding disabledMAILBOX forward
EXTENSION forward
MENU forward
OUTSIDE NUMBER forward
n Forwarding Off,...

STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
SECTION 330
MENU ROUTING OPERATION
330.1INTRODUCTIONThis feature allows you to build custom call processing applica-
tions so that callers may access information without the assis-
tance of a live operator by dialing DTMF digits. Callers receive
voice prompts such as, “to dial sales, press 
1, to dial service,
press 2”. Based on the digits dialed by the user the system can
perform one of a number of actions. The caller could be trans-
ferred to an...

MENU ROUTING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
To facilitate the create of the menus use a form like the one below.
-3It is a replica of what you will see when you edit your Menu 
Rout-MENU ROUTE DATABASE FORM
Menu Name
PROMPTSIntroduction
Description
Instruction
Password
.HVX
.Mfl
.IvxKEY ACTIONS
Time Out
ing menus. Again, the idea is to put your thoughts on paper first.
When you make mistakes, they can be easily changed.
1.Highlight Menu Routing in the Modules sub menu and press
[ENTER]. The...

STARPLUS @ AVP TECHNICAL MANUALMENU ROUTING OPERATION
lMenu Maintenance - is used to create, delete, or edit
menus
lSettings - is used to define the timers and counters that re-
set the menu state in the event of a caller time-out or se-
ries of incorrect dial pad entries.
When you enter the menu, Menu Maintenance will be highlighted.
2.Press [ENTER] again to display the Menu Maintenance
mode.
tlAINT sn525100v+3.10aConfigurationtlodulesReportsIUtilities HouseKeepingI
kintenanccreate 
nenuDelete flenu...