Vodavi Starplus Automatic Voice Processing Technical Manual

INTRODUCTIONSTARPLUS @ AVP TECHNICAL MANUAL
0 101 keyboard
. DOS 4.01
lDocumentation (1 Manual, 1 Administrators guide, 1 user
guide, 1 quick reference card)
These base units form the platform for the 
Starplus AVP. They are
high quality hardware components chosen for there trouble free
performance.
In addition to the above sizes, the 
Starplus AVP can be config-
ured as a custom unit. 
Starplus AVP custom units can be ordered
in port sizes from two(2) to twenty-four(24) and storage sizes of
three(3) to...

STARPLUS @ AVP TECHNICAL MANUALINTRODUCTION
NUMBER OF PORTS
The 
Starplus AVP is offered in two (2), four (4), six (6), or eight (8)
port versions. The number of ports that your 
Starplus AVP system
needs can be estimated but not guaranteed. The number de-
pends on several factors. These include:
lThe Starplus AVP applications being run
l Time of day
lAverage length of call transaction
l Average and peak traffic load
_
lProbability of a busy signal
A conservative rule of thumb for voice messaging...

INTRODUCTIONSTARPLUS @ AVP TECHNICAL MANUAL
F. INSTALLATION E. LOCATING THE
SYSTEMWhen choosing the location for the system consider such factors
as convenience, security, and environment. It is probably best to
place the system in the same room or close to the area where the
phone system is located. Provide a clean, relatively dust free
space with adequate ventilation. The room should have a stable
temperature and comply 
withthe computer manufacturer’s specifi-
cations.
‘-1,‘. 
,jThe computer needs to...

STARPLUS @ AVP TECHNICAL MANUALFEATURE DESCRIPTION
SECTION 200
FEATURE DESCRIPTION
200.1INTRODUCTIONStarplus AVP is a powerful tool for telephone automation. The
AVP is capable of Voice Messaging, Auto Attendant, or Menu
Routing operation or any combination of these features.
200.2 VOICE
MESSAGING
A. PASSWORD
B. GREETING
C. RETRIEVING
MESSAGESVoice Messaging allows users to send and receive voice 
mes-sages. The following features are available with the Voice Mail
Module on the 
Starplus AVP.
To prevent...

FEATURE DESCRIPTIONSTARPLUS @ AVP TECHNICAL MANUAL
E. STATE
F. MESSAGE
NOTIFICATION D. SENDING A MESSAGEThis allows users to record and send messages to other mailbox
users in the AVP system. The following features are available
when sending messages:
q Replay the message, allows you to listen to the message
you just recorded.
w Cancel the message, allows you to terminate the send op-
eration.n Re record the message, allows you to record the message
over again if you are not satisfied with the current...

STARPLUS @ AVP TECHNICAL MANUALFEATURE DESCRIPTION
When the system calls you it will say, “I have a new message for
(Your Name). Please enter your password to accept the mes-
sage.” Of course, you can access your messages manually at any-
time. However, if you are expecting an important message or do
not plan to be in the office, this feature provides added flexibility.
If you are not available when the system tries to reach you, it will
redial periodically until you receive the message.
G. EDIT TIME...

FEATURE DESCRIPTIONSTARPLUS @ AVP TECHNICAL MANUAL
n Supervised 
- Starplus AVP monitors the transfer. If you do
not answer, the call is forwarded.
D. CALL SCREENING
E. CALL HOLDING
F. CALL FORWARDING
H Unsupervised - Starplus AVP does not monitor the transfer.
The call is not forwarded in the event you do not answer.
n Immediate Forward 
- Starplus AVP forwards the call imme-
diately without trying to reach the extension.
If the transfer is supervised or forwarded 
immed‘iately, then you
need to select...

STARPLUS @ AVP TECHNICAL MANUALFEATURE DESCRIPTION
is an introduction prompt, description prompt, and a in-
struction prompt.
lTime-outs/Retries on a per menu basis. Retries and time
outs for user errors can be set on a per menu basis.
lEdit Prompt Feature. This allows the user to enter a menu
and change the prompts at any time. This is a password
protected function so that callers entering the menu cannot
access this without knowing the password. All three
prompts on each menu can be edited by the user....

STARPLUS @ AVP TECHNICAL MANUALVOICE MESSAGING
SECTION 210
VOICE MESSAGING210.1 VOICE
MESSAGINGVoice Messaging allows users to send and receive voice 
mes-sages. The following features are available with the Voice Mail
Module on the 
Starplus AVP.
A. PASSWORD
B. GREETINGTo prevent unauthorized access to your mailbox feature settings,
the password can be changed as often as you like. It is a four digit
number unless you are told otherwise by the system administra-
tor. If you forget the code, the...

VOICE MESSAGINGSTARPLUS @ AVP TECHNICAL MANUAL
E. STATE
F. MESSAGE
NOTIFICATION D. SENDING A MESSAGEThis allows users to record and send messages to other mailbox
users in the AVP system. The following features are available
when sending messages:
n Replay the message, allows you to listen to the message
you just recorded.
m Cancel the message, allows you to terminate the send op-
eration.
m Re record the message, allows you to record the message
over again if you are not satisfied with the current one....