Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

inJinitem DVX I’
Digital Key Telephone System
AUTOMATIC CALL DISTRIBUTION (ACD)AUTOMATIC CALL DISTRIBUTION (Cont’d)
ACD 
TIMERS (Cont’d)
B.ACD Message Interval Timer
Programming Steps
To make a change to the ACD Message Interval
Timer:
1.Press the MIT TIMER flexible button (But-ton 
#2). The following message is shown
on the display phone:
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DescriptionACD MIT TIMER. The ACD Message Interval
Timer (MIT) determines the length of time a
caller remains in queue (listening to MOH, if
provided)...

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injinitem DVX I’Digital Key Telephone System
AUTOMATIC CALL DISTRIBUTION (Cont’d)
ACD TIMERS (Cont’d)
D.ACD Auto Wrap-Up Timer
Programming StepsTo make a change to the ACD Auto Wrap-up
Timer:1. Press the AUTO-WRAP TIMER flexible
button (Button #4). The following messageis shown on the display phone:
2.Enter the three-digit value on the dial padwhich corresponds to 000-999 seconds.
3.Press the HOLD button to save the entry.Confirmation tone is heard and the dis-
play will...

infhite” DVX InDigital Key Telephone System
AUTOMATIC CALL DISTRIBUTION (ACD)
AUTOMATIC CALL DISTRIBUTION (Cont’d)
ACD TIMERS (Cont’d)
F.ACD No-Answer Retry Timer
Programming Steps
To make a change to the ACD No-Answer Retry
Timer:1. Press the NO-ANSWER RETRY TIMER
flexible button (Button 
#6). The following
message is shown on the display phone:
2.Enter the three-digit value on the dial padwhich corresponds to 000-999 seconds.
3.Press the HOLD button to save the entry.Confirmation tone is heard and the...

AUTOMATIC CALL DISTRIBUTION (ACD)infiniteTM DVX I’Digital Key TelephoneSystem
AUTOMATIC CALL DISTRIBUTION (Cont’d)
745.3ACD RAN ANNOUNCEMENT TA-
BLES
Programming StepsIf Recorded Announcement devices are in-
stalled to operate with ACD, these tables mustbe programmed:
a. Press FLASH and dial 
[62]. The following
message is shown on the display phone:
b.The top left button in the flexible button
field will be lit for programming ACD RAN
Announcement Table 1. To change to ACD
RAN Announcement Table 2,...

infxnitem DVX I’Digital Key Telephone SystemAUTOMATIC CALL DISTRIBUTION 
(ACD)AUTOMATIC CALL DISTRIBUTION (Cont’d)
745.4
PC/ACD INTERF-ACE TRACE
Programming Steps
To enable 
PC/ACD Interface Trace options:
1.Press FLASH and dial [63]. The following
message will be shown on the display
phone:
Where:
- X= Port for PC/ACD Interface Trace
- YYYY= Baud Rate of desired port.
A Event Trace Enable/Disable
Programming Steps
1.Press the PC/ACD EVENT TRACE flexible
button (Button 
# 1). It will toggle on and off...

in.nitem DVX I’
AUTOMAT cfim DISTRIBUTION (ACD)Digital Key Telephone System
AUTOMATIC CALL DISTRIBUTION (Cont’d)
PC/ACD INTERFACE TRACE (Cont’d)B. Trace Port Assignment
Programming Steps1. Press the 
PC/ACD PRINT PORT flexible
button (Button 
#2) to determine which
port is to be used for the PC/ACD Interface
Trace.
2.Enter a one-digit number for the PC/ACD
Event Trace Port number:
-[ 1) = Port # 1 (CPU “On-Board” RS-232C)
(Future use)
- [2] = Port #2 (“On-Board” Modem)
- [3] = Port #3 (Backplane...

infznitem DVX I’
Digiitd Key Telephone SystemAUTOMATIC CALL DISTRIBUTION (ACD)
AUTOMATIC CALL DISTRIBUTION (Cont’d)
745.5ACD GROUP PROGRAMMING
Programming StepsIf the system is in the programming mode,
continue using the program codes. If starting toprogram here, enter the programming mode.
Refer to Sec. 700.2, Program Mode Entry (Key
Station).
If ACD Groups are to be assigned:
1.Press FLASH and dial [64]. The following
message is shown on the display phone:
Where:
- 5XX = ACD Group Number (558-565)
- A...

AUTOMATIC CALL DISTRIBUTION (ACD)
infiniteTM DVK I’Digital Key Telephone System
AUTOMATIC CALL DISTRIBUTION (Cont’d)
A.Alternate ACD Group Assignment
Programming StepsTo program an alternate group:
1.Press the ALTERNATE ACD GROUP flex-
ible button (Button 
#9).
2.Enter the three-digit pilot number (558 to
565) of the desired alternate ACD group.
3.Press the HOLD button to save the entry.Confirmation tone is heard and the dis-
play will now update.
DescriptionALTERNATE ACD GROUP. An alternate ACD
group...

inf$zite~ DVX In
Digital Key Telephone SystemAUTOMATIC CALL DISTRIBUTION (ACD)AUTOMATIC CALL DISTRIBUTION (Cont’d)
C. ACD Recorded Announcement
Assignment(s) (RAN)
Pro@xmming Steps
To program a Recorded Announcement:
1.Press the ANNOUNCEMENTTBLS flexible
button (Button 
# 11.
2.Enter a three-digit sequence:
- 1st Digit = Guaranteed Message
- 2nd Digit = RAN port specified for pri-
mary message.
-3rd Digit = RAN port specified for secon-
dary message.3. Press the pound 
[#I key once as the 1st
digit if no...

in$initem DVX I’
AUTOMA-TI~ CALL DISTRIBUTION (ACD)
Digital Key Telephone System
AUTOMATIC CALL DISTRIBUTION (Cont’d)
D. ACD Supervisor Programming
Programming Steps
DescriptionTo program an ACD Supervisor:
1.Press the ACD SUPV flexible button (But-
ton # 12.2. Enter the three-digit station number of
the desired ACD Supervisor station.
3.Press the HOLD button to save the entry.Confirmation tone is heard and the dis-
play will now update.ACD SUPERVISOR. The ACD Supervisor Sta-
tion assignment feature...