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Toshiba Perception Electronic Business Communications System Installation And Maintenance Manual
Toshiba Perception Electronic Business Communications System Installation And Maintenance Manual
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, RST: HNT: VCT: TLK: Attempted connection is not al- lowed. Called station was busy and hunt- ing has occured to the number now displayed as DEST. Called number does not exist or is disabled. Attendant is in a voice connection with the called party. The console keyboard design includes a display window, two horizontal rows of ‘i 0 keys each, a 12-key dial pad, and a vertical row of four keys. The faceplate display window houses ing displays: 4 Trunk Group Busy (TGB) provides IO num- bered LEDs to indicate the status of trunk groups 0 - 9. b) ALARM LEDsfor MAJOR, MINOR and MDR: MAJOR: Alarm occurs when the system is not functional and is accompan- ied by an emergency transfer. MINOR: Alarm indicates that either the system clock is not set or that there is a ringing power failure. MDR: Alarm indicates a problem with external SMDR equipment. d Call Waiting (CW) LED indicates that an unanswered call is waiting for the attendant. The lower horizontal row of keys are all equipped with LEDs and (reading from left to right) are labeled: MSG: SER CALL: SP DIAL: JOIN: PAGE: LPK 1 - 4: RLS: Activates Message Waiting fea- ture if console is designated as the Message Center. Activates Serial Call feature. Activates the Speed Dial-System feature. Connects two parties which have reached the attendant on two dif- ferent j-LPK] keys. Provides the attendant with a di- rect, push-to-talk access to one paging zone or All Page. The four Loop Keys are used for answering and originating calls. Releases the console from any type of connection. The upper horizontal row of keys, with tion of the m/ key, are all equipped with LEDs and (reading from left to right) are labeled: NITE: Activates the fixed, flexible and universal night answering features. POS BSY: Used to “busy out” one position of a 2-console system. SPARE: Reserved for future use. l3uzz: Allows the attendant to select whether or not a signal tone will be heard during a Call Waiting condition. CONF: Activates an attendant confer- ence (up to 6 parties, including the attendant console). OVERFLOW: Transfers waiting calls to an alter- nate answering point. VER/Cl-lG: Overrides a busy station, trunk or DND condition. It is also used to record an account number when extending a call. EXCL DEST: Excludes destination party from a 3-way conversation. EXCL SRC: Excludes the source party from a 3-way conversation. l-lOLD: l-lolds calls connected to Loop keys. The dial pad is of the standard l2-key alpha-numeric configuration .and is used to dial both internal and outgoing calls from the console. The four keys in the vertical row on the right of the console are not equipped with LEDs, and are labeled (from top to bottom): DIS TOD: Displays the time and date from the system clock. While being displayed the clock can be cor- rected. BLF: Used to alternate between the “hundreds groups” displayed on the console. RLS SRC: Disconnects source party from a Loop key. RLS DEST: Disconnects the destination party from a Loop key. A volume control for the console tone signal is located on the rear of the console below the Busy Lamp Field housing.
Your console may be used with either a handset or headset (whichever is the most comfortable and convenient for you to use), which may be plugged in on either side of the unit. Also, the handset cradle may be mounted on either side of the console. erlc es Two switches are located on the underside of the console. These switches are for emergency use only and are labeled as follows: EMT: The Emergency Transfer switch allows the attendant to set the EMT circuits manually in the event of a system malfunction. INT: The Initialize switch is used to reset the system logic in the event of a system malfunction. er an incoming call: 1) You will hear an incoming call signal. ICI lights and SRC is displayed. The LPK LED flashes. press the appropriate b] key. The LPK LED lights and signalling stops. 3) You are connected to the call. Make an appropriate response. To extend a call to an idle directory 1) Dial the directory number. . The EXCL SRC LED lights steadily when the first digit is dialed. The voice path to caller is broken. DEST is displayed as digits are dialed. STATUS displays RNG. You will hear ring tone. press the 1 -RtS 1 key. The LPK LED and all displays go off. The RLS LED lights. Console becomes idle. Caller hears ring tone. NOTES. 1. If you wish to anncounce the call, wait for the called party to answer before depressing the [ RtSikey, 2. If the call remains unanswered after ( ) seconds, the call will be re- twrned to yowr console as a Timed Recall. To extend a call to a busy directory number (with Camp-on/Call Waiting): 1) Dial the directory number. The EXCL SRC LED lights steadily when the first digit is dialed. The voice path to caller is broken. DEST is displayed as digits are dialed. STATUS displays BSY. a) If you hear nothing (Camp-on), go to step 2. b) If you hear ring tone(Call Waiting), go to step 4A. c) If you hear busy tone, go to step 3B (it indicates that Camp-on/Call Waiting is not possible for one of the following reasons: i) Another call is previously in Camp- on/Call Waiting (only one is allowed per station). ii) Camp-on/Call Waiting is not per- mitted due to system restrictions (called station is dialing or in a con- ference call). press the @XCt DEa key. The EXCL DEST LED lights. The EXCL SRC LED goes off. You have a voice connection with the caller. 3A) If the caller wishes to wait: press the m key. The LPK LED and all displays go off. The RLS LED lights. Console becomes idle. NOTE. If the call remains wnanswered for ( ) seconds? the call willbe retwrned to yowr console as a Timed Recall. 35) If the caller does not wish to wait or if no Camp-on is allowed: 4B) Depress the FDET] key. -~~. Called party is released from console. DEST display is cleared.
Another DN may be dialed, if requested. press the m key. The LPK LED and all displays go off. The RLS LED lights. Console becomes idle. If an extended call remains unans- wered for ( ) seconds, the call will be returned to your console. u will hear an incoming call signal. The ICI lights (TIM). SRC and DEST are displayed. The LPK LED flashes. STATUS is displayed: RNG for ring-no answer. BSY for Camp-on, Call Waiting. 2) Depress the appropriate \eK] key. The LPK LED lights and signalling stops. 3) u are connected to the call. Make an appropriate response. 4A) If the calling party (SRC) wishes to wait: 54 press the m key. The LPK LED and all displays go off. The RLS LED lights. Console becomes idle. 4B) If the calling party (SRC) does not wish to wait: .- .- press the [RLS DEST[ key. The DEST and STATUS displays go off. Called station is released. Another DN may be dialed, if requested. 6B) Depress the m key. The LPK LED and all displays go off. The RLS LED lights. Console becomes idle. A station user, while talking to an- other party, may recall the console for the pur- pose of asking the attendant to take a message or to “park” the call on a busy station. u will hear an incoming call signal. ICI lights (RCL). SRC, COS, DEST are displayed. The LPK LED flashes. press the appropriate jLPK key. The LPK LED lights steadily. The EXCL SRC LED lights. Signal stops. STATUS displays TLK. You have a voice connection with the DEST party. SRC party is separated from the con- versation. 3) Depress the WkST] key. The DEST party (recalling party) is dis- connected. You have voice connection with the SRC party. 4) Process the call in the same manner as a newly answerad call. To call a directory number: 11 Depress an idle [LPK] key. The RLS LED goes off. The LPK LED lights. 2) Dial the directory number. DEST is displayed as the digits are dialed. 3A) If the directory number is busy: ’ STATUS displays BSY. You will hear busy tone. 3B) If the directory number is idle: STATUS displays RNG. You will hear ring tone. Party answers, STATUS changes to TLK. You have a voice connection with called party. 4) Depress the hRg key to terminate the call. The LPK LED and all displays go off. The RLS LED lights. Console becomes idle. To call an outside number: 1) Depress an idle [LPK] key. The RLS LED goes off. The LPK LED lights. 2) Dial the desired trunk access code. DEST displays trunk number.
STATUS displays TLK. You will hear trunk dial tone. 3) Dial the desired number. 4A) If the call is to be transferred to a directory number: a) Depress the FA key. b) Proceed as in Paragraph or 4B) press the m key to terminate the call. The LPK LED and all displays go off. The RLS LED lights. Console becomes idle. In some cases you may wish to ho1 call on an EF.g key while you gather more information or page someone. To hold a call: Depress the m] key. LPK LED winks. RLS LED lights. All displays go off. Calling/called party on hold will hear fVlOl-f, if equipped. You are free to originate or answer calls on other m keys. To reconnect: press the appropriate m key. The LPK LED lights. The RLS LED goes off. ICI, SRC, COS, DEST, STATUS displays go v:u have a voice connection with the SRC (DEST) party. Requests may be received from sta- tions or TIE line users for dialing access to numbers or trunks from which they are restricted. 1) u will hear an incoming call signal. ICI lights (OPR). SRC, COS are displayed. The LPK LED flashes. press the appropriate m key. The LPK LED lights steadily. Signal stops. You have a voice connection with the calling (SRC) party. 3) Dial the desired trunk access code. The EXCL SRC LED lights steadily. The outgoing trunk number is displayed as DEST. STATUS displays TLK. The voice connection with the calling party is broken. You will hear trunk dial tone. press the m key to terminate the call. The RLS LED lights. The calling (SRC) station may dial on the selected trunk A call from outside the system that een answered at your console can be con- nected to an outgoing line. To make a trunk-to-trunk call: ‘l ) Dial the desired trunk access code. The EXCL SRC LED lights. Outgoing trunk number is displayed as DEST. STATUS displays TLK. You will hear trunk dial tone. 2) Dial the directory number. press the m key. RLS LED lights. All displays go off. The LPK LED goes off or winks (LPK on hold), depending on the type of trunk involved in the connection. PI0 TE: Some types of trunk lines give no signal when the distant party disconnects, and this makes awtomatic release of a trwnk-to- trwnk connection impossible. If yow attempt to establish a connection between two swch trwnks, the connection wiilbe made bwt the call will remain on the LPK in a “hold” con- dition. Yaw will be reqwired to enter the call periodically to verify its statws and, wlti- mately, to disconnect it. To re-enter a trunk-to-trunk call: press the m key. The LPK LED lights steadily. ICI, SRC, DEST, STATUS displays go on. A 3-way conversation is established.
2A) If the conversation is still in progress: 34 Depress the m key. The RLS LED lights. All displays go off. The LPK LED winks (LPK on hold). 2B) If the call has been completed: press the wsl key. DEST is disconnected. DEST, STATUS displays go off. 4.B) Depress the w key to terminate the call. The LPK LED and all displays go off. The RLS LED lights. Console becomes idle. For an incoming call that requests two stations: 1) Depress the m] key. 2) Dial the first station number and extend the call using standard procedures. When the call is completed and the eon user hangs up, the call will be returned to your console with an ICI display of SER. Repeat above steps if a third station is required, otherwise process as a standard call. Use of the Exclusion ( and -1) keys enables you t way connection and allows you to converse privately with either the “source” or “destination” party. When you are involved in a 3-way connection it is possible to: 1) Talk privately with the party (DEST). 2) Talk privately with the o party (SRC). 3) Form a 3-way voice connection consisting of yourself, and both the calling and called parties. To talk to the called party privately: Exclude Source) key. party privately, the party cannot hear you. IV0 TE: The fxc/ude .Sowce condition activates auto- matically vvhen you start dialing to extend a call. To talk to the calling party privately: Depress the im](Exclude Destination) key. The EXCL DEST LED lights. ay talk to the cat&-r rty privately, the party cannot hear To form a 3-way conversation from either an EXCL SRC or EXCEL DEST condition: press the appropriate 1-1 key. The EXCL SRC or EXCL DEST LED will go off. You and the other two parties may converse freely. o release a call while in any of th itions ~c~~~~c~i~~ the calling an called parties): press the m key. The LPK LED and all displays go off. The RLS LED lights. SRC and DEST parties and connected. The Verify feature enables you to ascer- tain the status of an station or trunk to determine if a problem exists or to interrupt a call in an emer- gency situation. To verify station status: press an idle 1x1 key. The LPK LED lights. 2) Depress the r-1 key. The VER/CHG LED lights. 3) Dial the station number. DEST displays the station number. 44) If the station is busy: A 2-second warning tone is injected into the conversation on the called station. A 3-way conversation is established at the end of the warning tone. A X-second warning tone is repeated every 15 seconds for the duration of the 3-way connection. NO TE: At this point it is possible to release either pat-ty from the conversation by depressing either the 1-1 or [RLS SRCjkey. 54 Depress the m key. VER/Cj-iG & LPK LEDs, all displays go off.
Console is idle. Existing conversation continues. The station rings. The VER/CHG LED goes off. STATUS displays RNG. To verify a trunk status: press an idle im-1 key. The LPK LED fights. 2) Depress the -1 key. The VER/CHG LED lights. 3) Dial the trunk access code followed by the DEST displays the trunk co number. he trunk is busy: A 2-second warning tone is injected into the conversation. A 3-way conversation is established at the end of the warning tone. A X-second warning tone is repeated every 15 seconds for the duration of the 3-way connection. NQTE: At this point it is possible to retease either party from the conversation by depressing either the 1-1 or 1-1 key. LPK LEDs, all displays Console is idle. Existing conversation continues. 4B) If the trunk is idle: The trunk is seized. The VER/WG LED goes dark. STATUS displays TLK. You will hear trunk dial tone. 5B) Proceed as with a usual call. Your console provides for direct push- to-talk access to one paging zone (or All Page) via the [%$?%I key. Additional paging zones (if equip- ped) can be accessed by depressing an idle 1x1 key and dialing the proper access code. NO TE. The PAGE LED lights steadily when the page zone (or Al! Page) is being used by you or a station user. Your I-!%?%] key gives yaw preemption capability. Any page in progress when yaw operate the mj key willbe cwt off and yaw wiflbe connected. It is important, therefore, to observe the LED status when yaw cannot hear that paging is in progress. To page from an idle console: The RLS LED goes off. The idle LPK LED lights. Page access code is displayed as DEST. 2) Make your announcement. lease the 1-1 key. PAGE and LPK LEDs go off. DEST, STATUS go off. To page from an active 1x1 key: I) Depress the /m key. The PAGE LED lights. The EXCL SRC LED lights. 2) IVlake your announcement. 3) Release the [IX@/ key. PAGE LED goes off. The EXCL SRC LED goes off. The LPK LED winks. The RLS LED lights. The paging assignments in your sys- tem are: ZONE I ZONE 2 (location) ZONE 3 ~~ ~~ ZONE 4 ZONE 5 LL ZONE I=] key - This feature will allow you to “park” a call while you page the called party. The called party can then pick up the call automatically by
dialing the access code from any station in the system. To park a call: I) Dial the meet-me page access code . 2) Depress the m key. 3) Using the PAGE system, instruct the called party to dial access code . You can set up a conference call for as five people (including a maximum of two trunk lines) plus yourself, at the request of either a station user or an outside caller. The starting point for a conference can be any of the following conditions: 4 Console has answered an incoming call from a station or trunk and that party is to be the first member of the conference. b) Console dials the first conference member on an 1x1 key in the usual manner. 4 Due to an Attendant Recall, the console has a 3-way connection on an m key. The atten- dant must establish a 3-way voice connec- tion through a second operation of the m] key prior to proceeding to step I. To conference: press the [ml key. The CONF LED winks. The voice connection between the con- sole and existing connection(s) con- tinues. COS displays number of conferees. 2) Dial the next conference member. - The console voice connection is split when the first digit is dialed, but the voice connection between any existing confer- ence members continues. The CONF LED indication changes to steady. The dialed number appears in DEST. STATUS displays RNG. You will hear ringing tone. 3) Called party answers. Console has a voice connection with the called party. press the 1-1 key. The CONF LED indication changes to wink. Console and new party are conferenced with existing connection(s). COS displays number of conferees, not including the console. 5) Repeat steps 2 through 4 to add another party. To release from conference: Depress the m key. The CONF LED indication changes to steady. The LPK LED goes off. The RLS LED lights. Console is idle. Conference continues. To recall the console by a conferee (sta- 1: I) Station user flashes hookswitch, or depres- the m key on an EKT. Console signals. The LPK and CONF LEDs flash. press the appropriate 1x1 key. Signal stops. The LPK and CONF LED indications change to steady. Console and recalling party have a voice connection. Remaining conferees continue to con- ference. 3) Proceed from step 4, Paragraph To reenter the conference: You can reenter the existing confer- equired. ,4 warning tone will be inserted into the conference before you are connected. press an idle ITI key. The RLS LED goes off. The LPK LED lights. 2) Proceed from step 1, Paragraph When your console becomes very usy, rt IS possible to divert calls that have been waiting unanswered for over ( ) seconds to an alternate answering point. Substituting q for the trunk access code and equipment number, use the Nig ing connection instructions (Paragraph to designate the alternate answering point.
To engage overflow: Depress the [ml key. The OWL LED lights. Overflow is engaged. To disengage overflow: Depress the DVxl key. The OWL LED lights. Overflow is disengaged. The mi key allows you to connect nother LPK line. In a typical operation; a call has returned to your console red on LPK ##I, and the called party must Depress the /m] key. The RLS LED lights. Page -the c ww lled party calls attendant. The LED for LPK ##2 flashes. The RLS LED goes off. ICI, STATUS, COS are displayed. Depress ITI key #2 to answer the call. The LED for LPK #Z lights. Inform party #2 of the call on LPK #I. press the mj key. ICI, STATUS, COS displays go off. LPK #2 goes on hold. press m/ key #I. The LED for LPK #2 goes off. The LED indication for LPK #I changes from wink to steady. ICI, SRC, COS LEDs light and identify the original call on LPK #I. DEST displays DN from LPK #2. STATUS displays TLK. A 3way conversation is established. Depress the m key. The LPK #I LED and all displays go off. The RLS LED lights. The two parties remain connected. The 1-1 key allows you to make your console *‘busy,” preventing additional incom- ing calls from being assigned to your console. Calls will be diverted to the second console in the system. NO 7-E. If your system is equipped with just one con- sole, the -1 key will have the same effect as the imF key. To use Position Depress the -1 key. If only one console is in the system (or the other console is in POS BSY), the POS BSY and NITE LEDs light (system is in Night Service). If the other console is active in the system, POS BSY LED lights. press the 1-1 key. The POS BSY LED goes off. The NITE LED goes off (if it was on). Your console is now active. All LPK keys must be idle before acti- vating this feature; use single or multiple console instructions (depending upon your system’s design). Single console: I) To activate Night Service: a) Depress either the /m/ or -1 The NITE and POS All existing Night Service selections are activated. The RLS LED goes off. plug the handset/headset Console keyboard is removed from service. 2) To cancel Night Service: Plug in the handset/headset. Console keyboard is activated. The NITE and POS BSY LEDs go off. The RLS LED lights. System is in Day Service. Multiple Consoles: I ) To activate Night Service: a) Depress either the /ml or imj key.
i) If the other console is still active: POS BSY LED lights. Your console is removed from service. ii) If the other console is already in POS BSY: NITE and POS BSY LEDs light. System is in Night Service, all existing Night Service selections are activated. plug the handset/headset. Console keyboard is removed from service. 2) To cancel Night Service: Plug in the handset/headset. Console keyboard is activated. The NITE and POS BSY LEDs go off. The RLS LED lights. System is in Day Service. Night connection assignments are stored in system memory. Set-up is required on/y upon initial installation or when changes are required Flexible night answering allows any number of trunks to be assigned to the same sta- tion. Any trunks not assigned a night cause the Universal Night Answer (UN be activated. Flexible Night Answer: I ) Depress an idle 1 LPK 1 key. The LPK LED lights. The RLS LED goes off. press the [v!lTj key. The NITE LED flashes. You will hear dial tone. 3) Dial the trunk access code followed by its equipment number. Dial tone stops when the first digit is dialed. The first two digits are displayed as DEST, but shift to SRC when the number is completed. The LPK LED goes off and dial tone returns when the number is completed. IV0 TE. If a non-existent access code or trunk mm- ber is dialed, you will hear the overflow tone. Depress the LRLS SRC] key and redial. I the directory number (DN). Dial tone stops after the first digit is dialed. DN is displayed as DEST. The LPK LED lights. You vvill hear dial tone. 5) Repeat steps 3 and 4 to make additional assignments. press the [ RL5] key. The RLS LED lights. The NITE and LPK LEDs go off. Al0 TE. If a non-existent DAl is dialed* you will hear th& overflow tone. Depress the [
The user may then make a call just as it is done from inside the system normally. 9.2 The authorization code used by the e user is controlled by the Attendant Con- sole and may be changed anytime. 3 The trunk(s) used for this service (and, re, the exchange number dialed by the out- side user) may be permanently fixed or may be assigned by your console each time it is needed (it is a programmable option). In addition, the trunks may be arranged to operate in the Remote Access mode in both Day and Nite Service or Nite Service only. To assign or change the authorization I) Depress an idle [-LPK ] key. The LPK LED lights. The RLS LED goes off. 2) Dial the feature access code 3) Dial the authorization code 41 press the w key. The RLS LED lights. The LPK LED goes off. Console becomes idle. To select trunk(s) to be used with ccess to system in both Day and Nite service: Process as in Night Answer Connec- tions using the number as the station number. All trunks assigned to this number will function in the Remote Access to System mode during both Day and Nite Service. To select trunk(s) to be used with ccess to system in Nite service only: Process as in Night Answer Connec- tions using the number as the station number. All trunks assigned to this number will function in the Remote Access to System mode during Nite Service only. Speeddialing allows you andothersta- tion users to use a 2-digit code in place of a full telephone number when making calls. The Speed Dial-System list of telephone numbers must be stored via the attendant console, but, once stored, all numbers are accessible to all stations. A maxi- mum of 90 telephone numbers may be stored. To make a call with Speed Dial-System: press an idle 1 LPU key. The LPK LED lights. The RLS LED goes off. 2) Depress the &m key. 3) Dial the 2-digit address code for the tele- phone number you wish to call. The system will dial the number for you. To store a number: I ) Depress the [%%q key (&I not depress an pq key). The SP DIAL LED flashes. 2) Dial: a) The 2-digit address code (‘I 0 - 99) you wish to associate with the telephone number. b) The trunk access code. c) The q key (this inserts a 3-second pause to allow time for trunk dial tone to appear). d) The telephone number. 3) Depress the bp--Dm key again. The SP DIAL LED goes off. The code and telephone number are stored. Your console allows you to control access to any trunk group for the purpose of allo- cating special facilities. When you have taken con- trol of a trunk group, a station user trying to access that group will be routed to your console (ICI dis- plays OPR). (In some systems a few executive stations will be allowed to override your control.) The caller’s name should be listed to be called when a trunk is available. To take control of a trunk group: 1) Depress an idle r?KJ key. The LPK LED lights. The RLS LED goes off. 2) Dial mF]F], followed by the trunk access code. The TGB (trunk group busy) LED lights. Trunk control is in effect. 3) Depress the m key. The RLS LED lights. The LPK LED and all displays go off.