Toshiba Perception Electronic Business Communications System Installation And Maintenance Manual

							3) Hang up. 
2.30.3 To cancel DND: 
1) Obtain dial tone 
3) Hang up. 
Do Not Disturb feature is no longer 
active. 
NOTE. 
Outgoing calls and features will still func- 
tion while telephone is in the DND mode. To 
all incoming features the telephone will 
appear to be busy. 
This feature allows the attendant or 
other Message Center to inform a station user 
that there is a message waiting. Your station will 
receive a double ring every 20 minutes. 
To cancel Message Waiting 
1A) Obtain dial tone. 
2A) Dial the Message Center 
3A) Collect message(s). 
4A) Hang up. 
. . . or . . . 
1 f3) Obtain dial tone. 
33) lP]fl. 
Message waiting cancelled. 
36) Hang up. 
* NOTE. 
If you go off-hook while your station is being 
signalled by the message waiting feature, 
you will be connected automatically to the 
Plessage Center. 
.I All electronic key 
telephones (EKT) have been designed to provide 
easy access to the wide range of features offered 
by the Toshiba telephone system. Each is equip- 
ped with a push-button dial pad, speaker, three 
or four fixed feature keys (depending on equip- ped model), and either 10 or 20 flexible assign- 
ment keys (hence the identification of IO-key 
“S” model, 1 O-key and 20-key). 
0. All the feature keys are plainly 
marked as to their purpose: the three or four 
keys (depending on model) positioned horizon- 
tally have fixed assignments: @KR ] turns 
speaker on and off in speakerphone mode (if 
equipped); 
mUTE/MlC ] * (if equipped) mutes the 
--.- 
microphone during the speakerphone mode; 
g?GF] is used to transfer and conference calls; 
and the @OLD] key holds calls (the remaining 
--- 
IO or 20 keys are assigned flexibly). 
EKT (identified 
herein as an “S” model) is not a Speaker- 
phone, as it is not equipped with a micro- 
phone. Paging, however, may be heard via 
its speaker, and on-hooking dialing is still in 
effect. It is equipped with IO keys that may 
be assigned as directory number (DN) pick- 
ups or as access keys to any of the station 
custom calling features. 
Speakerphone 
ys that may be 
assigned as directory number (DN) pickups 
or as access keys to any of the station cus- 
tom calling features. 
The expanded 20-key Speakerphone EKT 
has an additional IO keys that may be flexi- 
bly assigned as DN pickups or feature 
access keys. 
All EKTs feature modular handset 
cords and are connected to the system via 4- 
conductor modular line cords. 
The dial tone level on the 5“ model 
EKT is controlled by a sliding volume control 
located on the face of the telephone. A 3-position 
switch on the bottom of the EKT adjusts ring tone 
and voice-announcement volume. On the Speak- 
erphone EKTs, the voice and ring tone volume 
levels are controlled by separate volume controls 
located on the rear of the telephone. The .controi 
on the right-hand side adjusts speaker volume for 
dial tone and voice level; the left-hand side control 
adjusts ring tone and voice-announcement 
volume.  
						

							IV0 TE: 
Several iID ihrnination states are used to indicate the status of a DA! 
0.5sec. on, 0.5~sec. off-indicates incoming call. 
2.0-sec. on, 0.125-sec. off, 0.125sec. on, 0.125-sec. off- 
indicates a DN in use at your EKT. 
Steady on-indicates a DN in use at another station. 
0.05sec. on, 0.05-sec. off-indicates a call on hold at your EKT. 
0.37’5~sec. on, 0.125-sec. off-indicates a call on hold at 
another station. 
DN idle. 
Dial tone must be heard before se- 
particular feature. If you have just lifted 
the handset (or depressed the I=/ key), you will 
hear tone. If you are engaged in a conversa- 
tion, ever, you must obtain “Recall Dial Tone” 
re. During a con- 
one is obtained by either 
ate feature key or follow- 
(For convenience, 
OFF OFF 
released. 
To call another station: 
I) CXXain dial tone in one of the following 
ays: 
a) Lift the handset-your prune 
selected automatically if it is 
ime line is on the bottom key in the 
w positioned wertically). 
. 
..O!-... 
key. 
. 
..OF-... 
c) For on-hook 
r. 1% is not necessary 
handset unless you wish to use it. 
I the station’s number. 
You will hear the call progress tones. 
ang up when the call is completed. 
To make an outgoing call: 
btain dial tone. 
ial the required trunk access co 
Trunk Access Codes:  
						

							You will hear outside dial tone. 
3) Dial the desired telephone number. 
dls 
To hold a call: 
press the ]FIO~] key. 
DN LED indication goes from l-use to 
l-hold. 
Connection on hold. 
2) l-lang up. 
To reconnect the call: 
1 A) Lift the handset. 
If the on-hold call was on your prime DN 
key, you will be 
reconnected immed- 
iately. 
DN LED indication goes from l-hold to 
l-use. 
‘I B) Depress the DN key(this is necessaryonlyfor 
on-hold calls not on the prime DN key). 
DN LED indication goes from l-hold to 
l-use. 
I 
This feature enables you to consult 
with either an inside or outside line while you hold 
another call. 
To consult: 
~.- -~~... 
‘I ) Qepress the [CONF] key. 
Original connection on hold. 
You will hear recall dial tone. 
DN LED indication goes from l-use to 
l-hold. 
2) Dial the desired number. 
To return to original connection: 
press the appropriate DN key. 
DN LED indication goes from j-hold to 
l-use. 
Third party is disconnected. 
2) Resume conversation. 
To transfer a call: 
I ) Request the party to wait. 
21 press the [COtiF] key. 
Original connection goes on hold. You will hear recall dial tone. 
The DN LED indication goes from l-use to 
l-hold. 
3) Dial the desired number.* 
4) When the called party answers, announce 
the call. 
5) Hang up to transfer the call. 
*If you hear a busy tone, return to the original 
party by depressing the DN key. 
Using the Conference ]C??? key, it is 
a third party to an existing two- 
party conversation. The added party can be on 
either a station or an outside line. It is possible for 
any of the three parties to disconnect at anytime, 
leaving the ~ernai~i~g two parties connected. (The 
system will refuse to connect certain types of 
trunk lines.)’ 
To initiate a conference: 
-~. 
11 press the EONA key. 
Original connection goes on hold. 
You will hear recall dial tone. 
The DN LED indication changes from l- 
use to l-hold. 
2) Dial the desired number. 
3) Depress the &QyF] key when the new party 
The DN LED indication changes from l- 
hold to l-use. 
A 3-party conference commences. 
To return to the original connection: 
press the appropriate DN key. 
The third connection will be released and 
the original connection will remain. 
se 
By operating the Privacy Release @?$I 
key, if equipped, you can allow another station 
user, who shares your DN appearance, to join an 
established conversation. ,4 maximum of five con- 
ferees (station or trunk), including your own sta- 
tion, can be included in the conversation. 
To release privacy: 
I) Depress the 
bRF$ ] key. 
The DN LED vvill begin to wink wherever 
it appears.  
						

							2) The second station user depresses the 
appropriate DN key. 
The DN LED will change to l-use rate at 
both stations. 
The conference begins. 
3) Repeat to add other stations. 
NOTES. 
1. Anytime you release privacy, you can 
re-engage it immediately by depress- 
ing the DN key. 
2. Any station that is a party to the con- 
versation can release the privacy. 
A short warning tone from your EKT 
speaker (while you are talking with someone) 
advises you that an incoming call has been 
parked at your station by the attendant. 
To accept a camp-on call: 
1) Complete the original call and hang up. 
Your telephone will ring. 
DN LED will flash. 
2) Answer the new call. 
NOTE: 
Camp-on and Call Waiting are mutually 
exclusive. 
Two short warning tones from your 
EKT speaker and a flashing CWT LED advise you 
that your attendant has an outside call waiting. 
You have three choices: 
1.) Ignore the call-it will be returned to the 
attendant. 
2) Terminate your existing call, and accept the 
new call. 
3) Hold the existing call, and accept the new 
call. In this mode, it is possible to alternate 
between the two calls until the conversa- 
tion(s) are terminated. 
To accept the waiting call and termi- 
existing call: 
Rang up. 
The CWT LED will go off, and the new call 
will ring at your E>KT in the usual manner. To accept the waiting call while hold- 
Depress the imi key. 
The CWT LED lights steadily. 
The DN LED indicates l-hold. 
You will be connected to the waiting call. 
To return to the original call: 
Depress the appropriate DN key. 
The CWT LED starts to flash. 
The DN LED indicates l-use. 
NOTE. 
It is possible to a rnate between the two 
caJ1.s i~de~i~ite~ y sejecting either the 
[mq key or DN key. 
To disconnect one call and remain 
connected to the other call: 
‘1) Hang up while connected to the call you 
wish to terminate. 
The remaining call will appear, in the 
hold condition, at the DN key. 
press the DN key. 
You will be connected to the remaining 
call. 
NOTE: 
Camp-on and Call Waiting are mutually 
exclusive. 
If you attempt to call another station 
ss a trunk and receive a busy tone, you 
can request to be signalled when the desired 
station or trunk is idle. You may continue to use 
your telephone in the usual manner while await- 
ing a callback. 
To activate Automatic Callback: 
press the IXb’ key. 
You will hear recall dial tone. 
The ACB LED lights. 
2) Hang up and wait for callback, or dial 
another call. 
When the desired connection be- 
comes idle your telephone will signal once, the 
ACB LED will wink and the DN LED will flash. 
You must pick up the call within six seconds or 
your recluest will be cancelled.  
						

							To answer Automatic Callback: 
Lift the handset. 
4 If the called party is a trunk, you will hear an 
outside dial tone (proceed to dial). 
RIO E: 
If the calf was made using Least Cosi Rout- 
ing, the called number will be dialed automat- 
ically at this point. 
W If the called party is a station, that station will 
ring and you will hear the ringback tone. 
d If you hear overflow tone, the station or trunk 
you called has been previously called, hang 
up and wait to be called again. 
To cancel Automatic Callback: 
Qepress the @CB] key. 
ACB LED goes off. 
Callback is cancelled. 
The Call Pick-up Directed feature 
key or access code) allows you to answer a 
call which is ringing or on hold at a station other 
than your own. 
To use Call Pick-up Directed: 
1) Obtain dial tone. 
2) press the KY@ key or dial 
q a . 
You will hear recall dial tone. 
3) Dial the station number that is ringing/on 
hold. 
You will be connected to that call. 
The Call Pick-up-Group feature cG/ 
key or access code) allows you to answer a call 
that is ringing at a station within your designated 
group without knowing exactly which station 
number is ringing. 
To use Call Pick-up Group: 
1) Obtain dial tone. 
2) Depress the [-CPg key or dial am. 
-. 
You will be connected to any call tha 
ringing at any station in your group. 
The Cal I Forwarding feature ([ c[D 1 key t is or access code) enables you to direct all of your 
station’s incoming calls to another station. 
To utilize Call Forwarding: 
IA) Depress the m-1 key. 
CFD LED will wink. 
2A) Dial the nu*mber to which calls are to be 
forwarded. 
-. 
3A) Depress the [ CFDI key. 
CFD LED will light steadily. 
. ..or (if a / CFm key is not provided).. 
1 B) Obtain dial tone. 
ZB) Ima. 
You will hear recall dial tone. 
3B) Dial the number to which calls are to be 
forwarded. 
W IH. 
You will hear dial tone. 
The number is stored. 
Al0 TE. 
You may continue to place outgoing calls 
from your telephone while Call Forwarding is 
in effect. 
To cancel Call Forwarding: 
l A) Depress the [ra key. 
The CFD LED will go off. 
Call Forwarding is cancelled. 
. ..or (if a [ CFDT key is not provided)... 
I B) Obtain dial tone and dial /~J~j~j. 
Call Forwarding is cancelled. 
To answer an incoming call when the 
night bell is heard: 
I) Obtain dial tone. 
2) Dial 
q m. 
You will be connected to the incoming 
call. 
3) Speak to the caller. 
4) Use Call Transfer to connect the call wit 
desired station. 
To page: :hi :he  
						

							1) Obtain dial tone. 
2) Dial the access code (see below) for the 
desired zone. 
Pagin CC@SS Codes 
(location) 
ZONE I 
ZONE 2 
ZONE 3 
ZONE 4 
ZONE 5 
ALL ZONE 
3) Speak slowly and distinctly, and repeat your 
message. 
0 This feature will automatically connect 
you to a call that has been “parked” for you by the 
operator. If you are away from your telephone, the 
operator may park the call and direct you via the 
page system to dial an access code. 
NO TE. 
you may continue to place outgoing calls 
from your telephone while Call Forwarding is 
in effect. 
5.2 To answer a Meet-me Page: 
I) Obtain dial tone at any telephone, 
2) Dial the access code given by the operator. 
You will be connected to the caller 
immediately. 
e (for EKTs so equipped) 
To make an outside call with Speaker- 
phone (on-hook dialing): 
1). Leave the handset on-hook. 
2) Depress your DN key or a private line key (if 
available). 
The LED will flash at the l-use rate. 
3) You will hear dial tone. 
4) Dial the desired telephone number 
5) Speak at a normal voice level in the direction 
of the telephone. 
6) Depress the 
/StKR] key when the call is 
completed. 
To receive an incoming call (on Speak- 
erphone): I) You will hear a ringing tone. 
2) Leave the handset on-hook. 
3) Depress the key of the DN or private line that 
is flashing. 
The LED will flash at the l-use rate. 
4) Speak at a normal voice level in the direction 
of the telephone. 
5) Depress the 
[SPKfl key when the call is 
completed. 
NOTES. 
1. To change from Speakerphone to hand- 
set, lift the handset. 
2. TQ change fmm handset to Speaker- 
5epress and hold the @FW key. 
Return the handset to on-hook. 
ase 
BKk] key. 
This programmable (depending upon 
EKT model) feature allows you to reply handsfree 
on voice page calls and (optionally) on the follow- 
ing types of calls: 
q Station-to-station on standard DN keys 
0 Calls from the attendant console 
NOTE: 
If the Speaker Cut-off (SCO) feature is acti- 
vated (SC0 LED on), the Handsfree Answer- 
back feature is disabled and all calls ring your 
telephone in the usual way. 
To answer a call handsfree: 
u will hear a single tone. 
DN LED will indicate l-use. 
SC0 LED will flash. 
SPKR LED will light. 
2) Speak in the direction of the telephone. 
3) Lift the handset if you wish to speak privately. 
NOTE. 
If the aitendant is announcing an outside call 
and you do not pick up the handset, the 
handsfree connection will be broken when 
the attendant releases and the outside call 
will ring the DN key in the usual manner. 
To activate Speaker Cut-off: 
Depress the @Ca key.  
						

							SC0 LED will go on. 
Call will now ring at your EKT. 
To release Speaker Cut-off: 
Depress the &CO] key. 
SC0 LED will go off. 
Handsfree Answerback is active 
.I This feature allows you to be con- 
nected automatically to the speaker of a specific 
EKT. 
To voice page: 
I) Obtain dial tone. 
press the appropriate voice page key. 
You will hear one ring tone. 
VP LED will flash once. 
3) Wlake announcement. 
NO l-E: 
lf that person is busy on another DiV or has 
SC0 engaged, you will hear ring tone until 
answered. lf that DN is busy, you will hear 
busy tone. 
one numbers can 
To use Speed Dial-System: 
I) Obtain dial tone. 
2) Depress the [~!?l%~] key or dial 
q m 
3) Dial the §DS address code (I 0 - 99). 
The system will dial the stored number. 
To store or change a telephone 
Notify the attendant (the Speed Dial-System direc- 
tory is controlled by the attendant console). 
If your telephone is equipped with 
ial-Station, you can establish a personal 
directory of up to 10 telephone numbers. 
To use Speed Dial-Station: 
1) Obtain dial tone. 
- .-. 
2) Depress the  ZQC] or 1 
SDU] key. I the SD address code (0 - 9). 
The system will dial the stored number. 
To store numbers or change address 
codes: 
NO 7-E. 
A Speed Dial-Station directory may be 
shared by several stations. However, only 
one of these stations is designated as the 
controller, and only the controller can store or 
change numbers. 
11 Leave the handset on-hook. 
3 press the j%JC] key. 
The SDC LED begins winking. 
3 igit code (0 - 9). 
4) Dial the number to be stored (‘I 6 digits 
maximum), 
NO E-: 
It may be necessary to insert a pause to allow 
for dial tone delay. If so, depress the 
q key 
after the trwnk access code. 
5) press the 
[SDC] key. 
The SDC LED goes off. 
Number is stored. 
The system automatically stores the 
number you dialed. Therefore, if you reach a 
busy number or no answer, and wish to try again, 
simply request the system to redial the number. 
To redial the last number: 
I) Obtain dial tone. 
press the m] key or dial 
q m 
The system will automatically redial the 
number. 
The Automatic Dialing 1 
ADL~.] key al- 
lows you to store and automatically dial any tele- 
phone number (up to 16 digits) by depressing a 
single key. The stored number can be a station 
number, access code, or outside number. 
To dial a stored telephone number: 
I) Obtain dial tone. 
press the Bw key. 
The telephone number will be dialed.  
						

							2.3 To store a telephone number: 
1) Leave the handset on-hook. 
2) press the L/$0 key. 
The ADL LED will wink. 
3) Dial the telephone number to be stored (16 
digits maximum). 
NOTE. 
It may be necessary to insert a pause to allow 
for dial tone delay. If so, depress the 
q key 
after the trunk access code. 
4) Depress the 1x1 key. 
ADL LED goes off and the telephone 
number is stored. 
m3llk-l 
This feature allows you to signal a spe- 
To signal the station: 
press the m key. 
The SIG LED will flash once. 
A single tone will be heard via the speaker of 
the called EKT. 
This feature allows an outside line to 
appear directly at a key on your telephone, thereby 
bypassing the attendant console. 
To make a call on a private line: 
I) Depress the 
q key. 
The PL LED lights. 
You will hear outside dial tone. 
2) Proceed to dial. 
To receive a call on a private line: 
1) The line will ring at your telephone. 
The LED will flash. 
2) Depress the 
q key. 
Executive Override allows you to enter 
an established conversation. The original connec- 
tion receives a warning tone prior to you being 
conferenced. 
To override a busy condition: 
I) Depress the md key. The OVR LED will flash. 
A warning tone is given to the existing 
connection. 
2) A 3-way conference now exists (any one of 
the parties can leave the conference and the 
other two will remain connected). 
NOTE: 
A short tone will be heard every 15 seconds 
by all parties during the override condition. 
will automatically se- 
lect the least costly route (trunk group) for the call 
that you wish to make. If that route is busy, the 
next best route will be selected (if permitted by 
your class of service). 
To use Least-Cost Routing: 
1) Obtain dial tone. 
2) Dial the LCR access code 
3) Dial the number you wish to call. 
a) If a trunk allowed by your Class of Service 
is available: 
i) Your call will be dialed automatically 
over the proper trunk. 
ii) You will hear call progress tones. 
iii) Proceed with conversation when the 
party answers. 
NOTE. 
As a programmable option you will receive a 
1 -sec. duration warning tone just prior to the 
system advancing to the last choice routing. 
b) If no trunks are available: 
i) You will hear busy tone. 
ii) Activate the Automatic Callback 
feature. 
.‘I Your system automatically records the 
of some or all of the calls you make to or 
receive from outside the system. Recorded calls 
may be assigned account numbers for billing pur- 
poses ( digits). 
To record an account number before 
dialing a call: 
I) Obtain dial tone. 
2) Depress the mi key or dial 
q m  
						

							3) Dial the account number on the dial pad 
L..-..- digits). 
When the number is completed, you will 
hear dial tone again. 
4) Dial the call in the usual manner. 
To record an account number during a 
call (incoming or outgoing without a [?Ikq key)- 
At any time before disconnect... 
I) Ask your party to wait. 
3 press the [CON7 key. 
Connection on hold. 
You will hear recall dial tone. 
3) DialmB. 
4) Dial the account number ( digits). 
When the number is completed, you will 
hear recall dial tone again. 
5) Depress the appropriate DN key. 
6) Resume conversation. 
To record an account number during a 
I (incoming or outgoing on an EKT with a /-??I 
key)-At any time before disconnect... 
‘l ) Ask your party to wait. 
21 press the 1-1 key. 
Connection on hold. 
DN LED indicates l-hold. 
CRG LED illuminates. 
3) I the account number ( digits). 
When number is completed, the call is 
reconnected automatically. 
4) Resume conversation. 
m 
This feature allows a station to give a 
busy indication whenever the user does not wish 
to be disturbed. 
To activate DND: 
I A) Depress the 
[DNq key. 
DND LED illuminates. 
. ..or... 
1 B) Obtain dial tone. 3B) Hang up. 
To cancel DND: 
---. 
l/4) Depress the 
pND 1 key. 
DND LED goes off. 
Do Not Disturb feature is no longer active. 
. . . or . . . 
9 B) Obtain dial tone. 
2B) Dial mp[/??j. 
Do Not Disturb feature is no longer active. 
A’0 TE. 
Outgoing calls and features will stiJl function 
whine telephone is in the mode. To aI/ 
incoming calls the telephone will appear to 
be busy. 
This feature allows the attendant or 
ssage Center to inform a station user that 
there is a message waiting. Your station will show 
the Message Waiting LED on or will receive a 
double ring every 20 minutes. 
To obtain messages and cancel Mes- 
aiting at the station: 
I) Obtain dial tone. 
24 press the m key. 
Automatically rings the Message Center. 
. . . or . . . 
2B) Dial Message Center number. 
Rings the Message Center. 
3) Collect message(s). 
4) Hang up. 
To cancel Message Waiting at the 
station: 
14 hile the EKT is idle depress the imi key. 
MSG LED goes off. 
Message waiting is cancelled. 
. . . or . . . 
1 B) Obtain dial tone. 
Message waiting cancelled. 
3B) Hang up.  
						

							Al0 TE. 
If you go off-hook while your station is being 
signalled by the IViessage Waiting feature, 
you will be connected automatically to the 
Message Center. 
essa enter 
atio 
The following applies only if your EKT is 
designated as the Message Center. 
.3 To leave a message waiting signal: 
I) Dial the appropriate station number. 
2) If busy or no answer, depress [%!] key. 
MSG LED on (both stations). 
The Message Center MSG LED goes off 
when the connection is broken. 
.3 To cancel message waiting by mes- 
sage center: 
IA) Dial the appropriate station number. 
2A) Depress m?$ key. 
MSG LED goes off (on both stations). 
. . . or 
1 B) Dial [‘?%jmEj. 
All Message Waiting conditions are clear. 
Your attendant con- 
been de e easy access to 
the wide range of features offered by your Toshiba 
telephone system. The console is equipped with a 
Display Panel, Keyboard, Volume Control, and 
either a handset or headset. Adetailed description 
of the console features and operations is found in 
the following text. 
.Q 
SC&? 
.I The console display panel includes a 
Busy Lamp Field and the following displays: ln- 
coming Call Identification, Calling Source Num- 
ber, Class of Service, Call Destination Number, 
and Call Destination Status. 
.o 
=Y 
.I The Busy Lamp Field (BLF) displays 
100 2-digit numbers (00 - 99), and is equipped 
with a “hundreds group” identifier that shows 
which group is currently being displayed. The dis- 
play alternates between groups in response to operations of the m key (located on the face of 
the console). 
.‘I The Incoming Call Identification (ICI) 
display is a backlighted panel that indicates the 
type of call that is currently connected to a console 
Loop jTk-1 key. Twelve different displays are 
possible: 
TIE: Tie trunk 
co: CO trunk 
WAT: WATS trunk 
FX: Foreign exchange trunk 
OPR: Dial “0” call 
RCL: Recall 
SER: Serial call 
I-ILD: l-leld call recall 
TIM: Timed reminder (Camp-on, RNA, 
etc) 
LNI: DID call to listed directory number 
I 
LN2: DID call to listed directory number 
2 
INT: Intercept 
rce her 
.I The Source (SRC) display is a 3-char- 
7-segment LED display that gives the at- 
tendint the number of the calling station or trunk. 
.I Class of Service (COS) is displayed as a 
acter, 7-segment LED display, giving the 
attendant the Class of Service of the calling station 
or trunk. 
The Destination (DEST) display is a 3- 
-segment LED display showing the 
station or trunk number called by the attendant. 
.I The Status (STATUS) display is a back- 
lighted panel which indicates the status of the 
called station or trunk. Eight different displays are 
possible: 
RNG: 
BSY: 
DND: 
FWD: Called station is ringing. 
Called station is busy. 
Called station is in Do Not Disturb 
mode. 
Called station is forwarded to the 
number now displayed as DEST.