Toshiba Perception E Ex Digital Pbx Installation And Maintenance Manual

PROGRAMMINGPROCEDURES 
SECTION 200-255-317 
FEBRUARY1992 
NOTES: 
1. A maximum of 16 ACD groups may be assigned to each system. 
2. XXXX = I-, 2-, 3-, or 4-digit ACD Group pilot number. 
3. The eligible answering positions are: 
ATT = Attendant Console. 
NNNN = Station DN, Hunt Group pilot number, or Another ACD Group pilot number. 
LNNX, TNNX = Announcement machine port number. 
NONE = UNA bell. 
4. This is an overall queue timer. 
5. LNNX and TNNX = Announcement machine’s port number. 
NN = Station PCB...

PROGRAMMING PROCEDURES 
SECTION 200-255-317 
FEBRUARY 1992 
TABLE 17-la 
ACD DATA BLOCK ALLOWABLE ENTRIES 
FOR ANNOUNCEMENT PORT, OVERFLOW AND AFTER-SHIFT DESTINATIONS 
1 Al A2 A3 1 OVERFLOW 1 AFTER SHIFT 
Al 
A2 0 0 
A3 
OVERFLOW 1 0 1 X 1 0 
AFTER SHIFT1 0 I X I 
Legend: X = Used 0 = Not Used 
TABLE 17-1 (continued) 
Error Codes 
Error Code 
ERAMD 00 
ERAMD 01 
ERAMD 02 
ERAMD 03 
ERAMD 04 
ERAMD 05 
ERAMD 06 
ERAMD 07 
ERAMD 08 
ERAMD 09 
ERAMD 10 
ERAMD 11 
ERAMD 12 
ERAMD 13 
ERAMD 14 
ERAMD 15...

AAID (ACD/MlS Agent ID Number and Name)- 
Indicates an ACD agent’s ID number (maximum 
= 4 digits) and name (maximum = 8 digits). 
Enter: XXXX#MMMMMMMM . . . XXXX#MMMM 
MMMM (in response to the A prompt). 
xxxx . . . XXXX (in response to the D 
prompt). 
NOTES: 
1. XXXX = Agent’s ID, and MMMMMMMM = 
Agent’s name. 
2. When deleting, only the agent’s ID num- 
ber needs to be entered. 
IMPORTANT NOTE! 
The MIS programming procedures are de- 
scribed in detail in the PERCEPTlONe,, 
ACD/MIS Administrator’s...

PROGRAMMING PROCEDURES 
SECTION 200-255-318 
FEBRUARY 1992 
CHAPTER 18 
VERIFIABLE ACCOUNT CODES DATA 
1. Verifiable Account Codes Data Block (Table 
18-I) 
1.01 If a station user is required (via the COS) to 
enter verifiable account codes, the Verifiable Ac- 
count Codes Data Block 
(DVAC Program) en- 
ables the system to verify the account codes en- 
tered. The account code can be a 1 - - 12-digit code, 
and it is output via the SMDR port as part of the 
SMDR data. 
NOTE: 
DMDR’s ACL MUST be...

PROGRAMMINGPROCEDURES 
SECTION 200-255-318 
FEBRUARY1992 
TABLE18-1 
Procedure-Verifiable Account Codes Data Block 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM PROMPT 
OK DVAC 
- DISK LOADING - USER ENTRY NOTE 
REQ CHG 
Account Code Add 
I 
TYPE 
I ACTA 
I 
Account Code Length 
ACL No entry required 
1 
Account Codes to Add 
A 1 - 12-digit Account Codes 2 
Account Code Delete 
TYPE ACTD 
Table Number 
TABLE NO. o- 14 3 
Account Code Number 
ACTX No...

PROGRAMMING PROCEDURES 
SECTION 200-255-318 
FEBRUARY 1992 
TABLE 18-l (continued) 
Error Codes 
Error Code Program Name: Verifiable Account Codes Data Block (DVAC) 
Meaning 
ERACT 00 
ERACT 01 The input number of digits is incorrect. Must conform with ACL. 
The account code has already been assigned. 
ERACT 02 
ERACT 03 The maximum number of jlccount codes has already been assigned. 
The inout table number is out of ranoe. 
I ERACT 04 1 (REQ = OUT). The verifiable account code table number is out of...

PROGRAMMING PROCEDURES 
SECTION 200-255-318 
FEBRUARY 1992 
2. Print Verifiable Account Codes Data Block 
(Table 18-2) 
2.01 
To use the Print Verifiable Account Codes 
Data Block 
(PVAC Program): 
l Perform the Authorization Procedure (Level 1,2, 
or 3). 
Enter: PVAC (in response to the OK prompt). 
l After the program has loaded and the REQ 
prompt is received, enter one of the following 
commands: 
TBL ALL-All Table Numbers will be output. 
TBL X-Table Number X will be output. 
TBL X Y-Table Numbers X...

CHAPTER 19 
MAINTENANCE PROCEDURES 
1. General 
1 .Ol The Maintenance Procedures assist with the 
administration and maintenance of the system. 
1.02 Four programs are provided: 
l Back-up Memory Check Entry Procedure-DMYC 
0 Data Dump-DDMP 
l Electronic or Digital Telephone/Attendant Con- 
sole Test-TTRM 
l Peripheral Equipment Test-TPER. 
1.03 The DDMP and lTRM Programs are avail- 
able to users of Levels 1,2, and 3, while the DMYC 
and TPER Programs require Level 1 or 2 authoriza- 
tion. 
2. Backup...

PROGRAMMING PROCEDURES 
SECTION 200-255-319 
JANUARY 1993 
l The system will print DONE when the memory 
check is complete. 
l If the memory check fails, the system will re- 
spond with: 
ERROR 
ADRS = XXXH. 
COL = XXH. 
l The system must be INITIALIZED after running 
this program. 
3. Data Dump Program (Table 19-2) 
3.01 The DDMP Program transfers the contents 
of the system data memory to the disk for perma- 
nent storage. 
3.02 Using this program has the same effect as 
responding Y” to the SAV prompt...

4. Electronic or Digital Telephone/Attendant 
Console Test (Tables 19-3 - 19-4) 
4.01 When the ?TRM Program has been loaded, 
a test sequence can be performed at the Attendant 
Consoles and electronic/digital telephones. The 
test is designed to checkall functions of the terminals 
in a time-efficient manner. 
4.02 To use the TITIM Program (refer to Tables 
19-3 and 19-4): 
l Perform the Authorization Procedure (Level 1,2, 
or 3). 
Enter: TTRM (in response to the OK prompt). 
l REQ will be printed when...