Toshiba Bsx4t Manual

							4. MAINTENANCE ENGLISH VERSION EO1-33036 
4.1 Cleaning
 
E4- 2 
 
 
4.1.2  Covers and Panels 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4.1.3  Optional Cutter Module 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Wipe the covers and panels with a dry soft cloth or a cloth slightly 
moistened with mild detergent solution.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The swing cutter and rotary cutter are available as an option.  They are 
both cleaned in the same way.  When removing the Cutter Cover of the 
rotary cutter unit, remove the screws from the bottom of the cover.  
1.
  Loosen the two screws to remove the Cutter Cover. 
2.
  Remove the Plastic Head Screw to detach the Media Guide. 
3.
  Remove the jammed paper. 
4.
  Clean the Cutter with a soft cloth slightly moistened with alcohol. 
5.
  Reassemble the Cutter Module in the reverse order of removal.   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CAUTION! 
1.  DO NOT POUR WATER 
directly onto the printer. 
2.  DO NOT APPLY cleaner 
or detergent directly onto 
any cover or panel. 
3.  NEVER USE THINNER 
OR OTHER VOLATILE 
SOLVENT on the plastic 
covers. 
4.  DO NOT clean the panel, 
covers, or the supply 
window with alcohol as it 
may cause them to 
discolour, loose their 
shape or develop 
structural weakness.  
WARNING! 
1.  Be sure to turn the power 
off before cleaning the 
Cutter Module. 
2.  As the cutter blade is 
sharp, care should be 
taken not to injure 
yourself when cleaning. 
Swing Cutter 
Cutter Unit  Screw 
Fixed Cutter 
Cutter Cover Plastic Head 
Screw 
Media Guide 
  
						

							4. MAINTENANCE ENGLISH VERSION EO1-33036 
4.2 Care/Handling of the Media and Ribbon
 
E4- 3 
4.2  Care/Handling of the 
Media and Ribbon  
 
 ·  Do not store the media or ribbon for longer than the manufacturer’s  
  recommended shelf life.  
·  Store media rolls on the flat end.  Do not store them on the curved 
sides as this might flatten that side causing erratic media advance and 
poor print quality.   
·  Store the media in plastic bags and always reseal after opening.  
Unprotected media can get dirty and the extra abrasion from the dust 
and dirt particles will shorten the print head life.  
·  Store the media and ribbon in a cool, dry place.  Avoid areas where 
they would be exposed to direct sunlight, high temperature, high 
humidity, dust or gas. 
·  The thermal paper used for direct thermal printing must not have 
specifications which exceed Na
+ 800 ppm, K+ 250 ppm and Cl- 500 
ppm. 
·  Some ink used on pre-printed media may contain ingredients which 
shorten the print head’s product life.  Do not use labels pre-printed 
with ink which contain hard substances such as carbonic calcium 
(CaCO
3) and kaolin (Al2O3, 2SiO2, 2H2O). 
For further information, please contact your local distributor or your 
media and ribbon manufacturers.  
CAUTION! 
Be sure to carefully review 
and understand the Supply 
Manual.  Use only media 
and ribbons that meet 
specified requirements.  Use 
of non-specified media and 
ribbons may shorten the 
head life and result in 
problems with bar code 
readability or print quality.  
All media and ribbons 
should be handled with care 
to avoid any damage to the 
media, ribbons or printer.  
Read the guidelines in this 
section carefully. 
  
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33036 
5.1 Error Messages
 
E5- 1 
5. TROUBLESHOOTING 
This chapter lists the error messages, possible problems, and their solutions. 
 
 
 
 
 
 
 
5.1 Error Messages 
 
 
 
 
  
Error Messages  Problems/Causes  Solutions 
HEAD OPEN The Print Head Block is opened in 
Online mode. Close the Print Head Block.   
HEAD OPEN   **** Feeding or printing has been attempted 
with the Print Head Block open.  Close the Print Head Block.  Then press 
the [RESTART] 
key. 
COMMS ERROR A communication error has occurred.  Make sure the interface cable is correctly 
connected to the printer and the host, and 
the host is turned on. 
PAPER JAM   **** 1. The media is jammed in the media 
path.  The media is not fed smoothly. 
 
 
2.
 A wrong Media Sensor is selected for 
the media being used. 
 
 
3.
 The Black Mark Sensor is not 
correctly aligned with the Black 
Mark on the media. 
4.
 Size of the loaded media is different 
from the programmed size. 
 
 
 
 
 
5.
 The Feed Gap Sensor cannot 
distinguish the print area from a label 
gap. 1.
 Remove the jammed media, and clean 
the Platen.  Then reload the media 
correctly.  Finally press the 
[RESTART]
 key.  
2.
 Turn the printer off and then on.  Then 
select the Media Sensor for the media 
being used.  Finally resend the print 
job. 
3.
 Adjust the sensor position.  Then press 
the [RESTART]
 key.  
 
4.
  Replace the loaded media with one 
that matches the programmed size 
then press the [RESTART]
 key, or 
turn the printer off and then on, select 
a programmed size that matches the 
loaded media.  Finally resend the print 
job. 
5.
  Refer to Section 5.4 to set the 
threshold.  If this does not solve the 
problem, turn off the printer, and call a 
TOSHIBA TEC authorised service 
representative.  
CUTTER ERROR  **** 
(Only when the cutter 
module is installed on 
the printer.) The media is jammed in the cutter.  Remove the jammed media.  Then press 
the [RESTART]
 key.  If this does not 
solve the problem, turn off the printer, and 
call a TOSHIBA TEC authorised service 
representative. 
NOTES: 
· 
If an error is not cleared by pressing the [RESTART] 
key, turn the printer off and then on. 
·
 After the printer is turned off, all print data in the printer is cleared. 
· “****” indicates the number of unprinted media.  Up to 9999 (in pieces). 
WARNING! 
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to 
repair the printer.  Turn off and unplug the printer, then contact an authorised TOSHIBA TEC servic
e
representative for assistance.   
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33036 
5.2 Possible Problems
 
E5- 2 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
NO PAPER    **** 1.  The media has run out. 
 
2.  The media is not loaded properly. 
 
3.   The media is slack. 1.   Load new media.  Then press the 
[RESTART]
 key. 
2.   Reload the media correctly.  Then 
press the [RESTART]
 key. 
3.   Take up any slack in the media. 
RIBBON ERROR  **** The ribbon is not fed properly. 
 
 
 
 Remove the ribbon, and check the status 
of the ribbon.  Replace the ribbon, if 
necessary.  If the problem is not solved, 
turn off the printer, and call a TOSHIBA 
TEC authorised service representative.  
NO RIBBON **** The ribbon has run out.  Load a new ribbon.  Then press the 
[RESTART]
 key. 
REWIND FULL **** The Built-In Rewinder Unit is full.  Remove the backing paper from the Built-
In Rewinder Unit.  Then press the 
[RESTART]
 key.  
EXCESS HEAD TEMP The Print Head has overheated.  Turn off the printer, and allow it to cool 
down (about 3 minutes).  If this does not 
solve the problem, call a TOSHIBA TEC 
authorised service representative. 
HEAD ERROR There is a problem with the Print Head.  Replace the Print Head.   
Other error messages  A hardware or software problem may 
have occurred. Turn the printer off and then on.  If this 
does not solve the problem, turn off the 
printer again, and call a TOSHIBA TEC 
authorised service representative.  
  
 
5.2  Possible Problems  
This section describes problems that may occur when using the printer, and their causes and solutions.  
 
Possible Problems  Causes  Solutions 
The printer will not 
turn on. 1.  The Power Cord is disconnected. 
2.  The AC outlet is not functioning 
correctly. 
3.  The fuse has blown, or the circuit 
breaker has tripped. 1.  Plug in the Power Cord. 
2.  Test with a power cord from another 
electric appliance.  
3.  Check the fuse or breaker. 
The media is not fed.  1.  The media is not loaded properly. 
2.  The printer is in an error condition.  1.  Load the media properly. 
2.  Solve the error in the message display.  
(See Section 5.1 for more detail.) 
Nothing is printed on 
the media. 1.  The media is not loaded properly. 
2.  The ribbon is not loaded properly. 
3.  The print head is not installed 
properly. 
4.  The ribbon and media are not 
matched. 1.  Load the media properly. 
2.  Load the ribbon properly.  
3.  Install the print head properly. Close 
the Print Head Block. 
4.  Select an appropriate ribbon for the 
media type being used. 
The printed image is 
blurred. 1.  The ribbon and media are not 
matched. 
2.  The Print Head is not clean.  1.  Select an appropriate ribbon for the 
media type being used. 
2.  Clean the print head using the Print 
Head Cleaner or a cotton swab slightly 
moistened with ethyl alcohol. 
The cutter does not 
cut. 1.  The Cutter Cover is not attached 
properly. 
2.   The media is jammed in the Cutter. 
3.  The cutter blade is dirty. 1.  Attach the Cutter Cover properly. 
 
2.   Remove the jammed paper. 
3.  Clean the cutter blade.  
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33036 
5.3 Removing Jammed Media 
E5- 3 
 
5.3 Removing Jammed 
Media  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 This section describes in detail how to remove jammed media from the 
printer.  
 
 
1.
  Turn off and unplug the printer. 
2.
  Open the Top Cover. 
3.
  Turn the Head Lever to Free
 position, then open the Ribbon Shaft 
Holder Plate. 
4.
  Open the Print Head Block.  
5.
  Remove the ribbon and media. 
 
 
 
 
 
 
 
 
 
 
 
 
 
6.
  Remove the jammed media from the printer.  DO NOT USE any sharp 
implements or tools as these could damage the printer.  
7.
  Clean the Print Head and Platen, then remove any further dust or 
foreign substances.  
8.
  Paper jams in the Cutter Unit can be caused by wear or residual glue 
from label stock on the cutter.  Do not use non-specified media in the 
cutter.   
 
 
 
 
CAUTION! 
Do not use any tool that may 
damage the Print Head. 
NOTE: 
If you get frequent jams in the 
cutter, contact a TOSHIBA TEC 
authorised service 
representative.  
Print Head Block 
Ribbon Shaft Holder Plate  
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33036 
5.4 Threshold Setting 
E5- 4 
5.4 Threshold Setting 
 To maintain a constant print position the printer uses the Transmissive 
Sensor to detect the gap between labels by measuring the amount of 
light passing through the media.  When the media is pre-printed, the 
darker (or more dense) inks can interfere with this process causing 
paper jam errors.  To get around this problem a minimum threshold can 
be set for the sensor in the following way.  
 
„Threshold setting procedure 
 
1.
  Turn the power ON.  The printer is in stand by mode. 
 
 
 
2.
  Load a pre-printed media roll. 
3.
 Press the [PAUSE]
 key. 
 
 
 
4.
  The printer enters the pause mode. 
5.
  Press and hold the [PAUSE]
 key for at least 3 seconds in the pause 
state. 
 
 
 
6.
  The sensor type is displayed. 
7.
  Select the sensor to be adjusted by pressing the [FEED]
 key. 
 
 
 
 
 
 
 
 
 
8.
  Press and hold the [PAUSE]
 key until more than 1.5 labels (tags) 
have been issued.   
  The media will continue to be fed until the [PAUSE]
 key is 
released.  (Threshold setting for the selected sensor is completed by 
this operation.) 
 
 
 
9.
 Press the [RESTART] 
key. 
 
 
 
10.
  The printer is in stand-by. 
11.
  Send an issue command from the PC to the printer.  
 
 
 
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NOTES: 
1.  If the 
[PAUSE] key is 
released within 3 seconds 
while in the pause state, the 
paper will not feed. 
2.  Failure to feed more than 
1.5 labels may result in an 
incorrect threshold setting. 
3.  While the Print Head Block 
is raised, the 
[PAUSE] 
key 
does not work. 
4.  A paper end error cannot be 
detected during paper feed. 
5.  Selecting the Transmissive 
Sensor (for pre-printed 
labels) within software 
commands allows the 
printer to detect the proper 
print start position even 
when using pre-printed 
labels. 
6.  If using the Transmissive 
Sensor and the printer 
continues to print out of 
position even after setting 
the threshold, contact a 
TOSHIBA TEC service 
representative. 
[FEED]
 key Black mark sensor 
Feed gap sensor  
						

							APPENDIX 1  SPECIFICATIONS ENGLISH VERSION EO1-33036 
A1.1 Printer
 
EA1- 1 
APPENDIX 1  SPECIFICATIONS 
Appendix 1 describes the printer specifications and supplies for use on the B-SX5T printer.  
 
A1.1 Printer 
The following is the printer specifications.  
Model 
Item B-SX5T-TS10-QQ B-SX5T-TS10-QP 
Supply voltage 
Power consumption 
     During a print job 
     During standby AC100 – 120V, 50/60 Hz±10% 
 
1.7 A, 130 W maximum  
0.19 A, 15 W maximum  AC220 – 240V, 50 Hz±10% 
 
0.7 A, 124 W maximum  
0.16 A, 16 W maximum  
Operating temperature range 
Relative humidity 
Resolution 
Printing method 
Printing speed 
 
 
Available media width (including 
backing paper) 
Effective print width (max.) 
Issue mode 
 
 
 
LCD Message display 
Dimension (W ´ D ´ H) 
Weight 
Available bar code types 
 
 
 
 
 
Available two-dimensional code 
Available font 
 
 
Rotations 
Standard interface 5°C to 40°C (40°F to 104°F) 
25% to 85% RH (no condensation) 
12 dots/mm (306 dpi) 
Thermal transfer or Thermal direct 
76.2 mm/sec. (3 inches/sec.) 
127.0 mm/sec (5 inches/sec.)      For details, refer to Section A1.3.1. 
203.2 mm/sec (8 inches/sec.)  
30.0 mm to 140.0 mm (1.2 inches to 5.5 inches) 
 
128.0 mm (5 inches) 
Batch 
Strip 
Cut (Cut mode is enabled only when the optional Cutter Module is 
installed.) 
16 characters ´ 2 lines 
291 mm ´ 460 mm ´ 308 mm (11.5” ´ 18.1” ´ 12.1”) 
44.1 lb (20 kg) (Media and ribbon are not included.) 
JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits, 
EAN13, EAN13+2 digits, EAN13+5 digits, UPC-E, UPC-E+2 digits, 
UPC-E+5 digits, UPC-A, UPC-A+2 digits, UPC-A+5 digits, MSI, 
ITF, NW-7, CODE39, CODE93, CODE128, EAN128, Industrial 2 to 
5, Customer Bar Code, POSTNET, KIX CODE, RM4SCC (ROYAL 
MAIL 4STATE CUSTOMER CODE), RSS14 
Data Matrix, PDF417, QR code, Maxi Code, Micro PDF417, CP Code 
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), 
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR 
(2 types), Gothic (1 size), Outline font (4 types), Price font (3 types) 
0°, 90°, 180°, 270° 
Serial interface (RS-232C) 
Parallel interface (Centronics) 
Expansion I/O interface  
Optional interface  PCMCIA interface (B-9700-PCM-QM) 
USB interface (B-9700-USB-QM) 
LAN interface (B-9700-LAN-QM)  
 
 
 
 NOTES: 
·
 
Data Matrix
TM is a trademark of International Data Matrix Inc., U.S.  
·
 
PDF417TM is a trademark of Symbol Technologies Inc., US. 
·
 
QR Code is a trademark of DENSO CORPORATION. 
·
 
Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.  
						

							APPENDIX 1  SPECIFICATIONS ENGLISH VERSION EO1-33036 
A1.2 Options
 
EA1- 2 
A1.2 Options 
Option Name  Type  Description 
Swing cutter module  B-4205-QM  A stop and cut swing cutter. 
Rotary cutter module  B-8204-QM  Rotary cutter 
PCMCIA interface 
board B-9700-PCM-QM  This board enables the use of the following PCMCIA cards. 
LAN card:
 3 COM 3CCE589ET (recommended) 
ATA card: Conforming to PC card ATA standard 
Flash memory card: 1MB and 4MB cards (See Section 2.9.) 
Built-in LAN 
interface board B-9700-LAN-QM  This board enables the printer to be used in a LAN network. 
USB interface board  B-9700-USB-QM  Installing this board enables a connection to a PC which has a 
USB interface. 
 
 
 
 
 
 
A1.3 Media 
Please make sure that the media being used is approved by TOSHIBA TEC.  The warranty does not apply when a 
problem is caused by using media that is not approved by TOSHIBA TEC. 
For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service 
representative.  
 
A1.3.1  Media Type 
Two types of media can be loaded for this thermal transfer and direct thermal printer: label or tag.  The table 
below shows size and shape of the media available for this printer.  
 
 
 
 
 
 
 
 
 
 
 
 
 
NOTE:  
To purchase the optional kits, please contact the nearest authorised TOSHIBA TEC representative or TOSHIBA 
TEC Head Quarters. 
Label Tag paper 
Cut position
Cut position  Stop
position
Stop 
position 
Feed Direction 
Black Mark  
(on reverse side)  Black Mark  
(on reverse side) Refer to 
NOTE 3 below. 
h 
e 
c 
e 
g 
h 
c 
d 
i i 
k 
k 
f 
j  
						

							APPENDIX 1  SPECIFICATIONS ENGLISH VERSION EO1-33036 
A1.3 Media
 
EA1- 3 
A1.3.1  Media Type (Cont.) [Unit: mm] 
Cut mode Label dispensing mode 
Item Batch mode Strip mode 
Rotary cutter  
Swing cutter 
Label  10.0 – 1500.0  25.4 – 1500.0 38.0 - 1500.0 
38.0 – 1500.0 c Media pitch 
Tag  10.0 – 1500.0  ---- 3”/sec., 5”/sec.: 30.0 – 1500.0 
8”/sec.: 38.0 – 1500.0 25.4 – 1500.0 
d Label length  8.0 – 1498.0  23.4 – 1498.0 25.0 – 1494.0 
25.0 – 1494.0(*1) 
e Width including backing paper 
 (See NOTE 5.) 30.0 – 140.0  50.0 – 140.0  30.0 – 112.0   30.0 – 140.0 
f Label width  (See NOTE 5.)  27.0 – 137.0  47.0 – 137.0  27.0 – 109.0   27.0 – 137.0 
g Gap length  2.0 – 20.0  6.0 – 20.0 
h Black mark length (Tag paper)  2.0 – 10.0 
i Effective print width  10.0 – 128.0 
Label   6.0 – 1496.0  21.4 – 1496.0 23.0 - 1492.0 
23.0 – 1492.0 j Effective print length 
Tag  8.0 – 1498.0 ---- 3”/sec., 5”/sec.: 28.0 – 1496.0 
8”/sec.: 36.0 – 1496.0 23.0 – 1496.0 
k Print speed up/slow down area  1.0 
Label  0.13 – 0.17 Thickness 
Tag  0.15 – 0.29 
Maximum effective length for on the fly issue  749.0 
Maximum outer roll diameter Ø200 
Roll direction  Inside 
Inner core diameter Ø76.2±0.3 
 
  
 
 
 
 
 
 
 
 
A1.3.2  Detection Area of the Transmissive Sensor 
The Transmissive Sensor is movable from the centre to the left edge of media.   
The Transmissive Sensor detects a gap between labels, as illustrated below. 
 
 
 
 
 
 
 
 
 
 
NOTES: 
1.  To ensure print quality and print head life use only TOSHIBA TEC specified media. 
2.  The media length specifications for use of the cutter are: 
  *1:  When issuing a label using the swing cutter, label length should be 35.0 mm – (Gap length/2). 
3.  When marking black marks on the label rolls, they should be marked at the gaps. 
4.  “On the fly issue” means that the printer can feed and print without stopping between labels.
  
5. 
There are restrictions in use of the media which is narrower than 50 mm.  For details, refer to TOSHIBA TEC 
service representative
. 
 
Sensor position Area to be detected. Centre of media 
Print side  
Min. 12 mm 
Label 
Gap 
Label Min. 2.0 mm
(Min. 6.0 mm when using
the  cutter module.)
Sensor is movable 
within this range. 
Media feed direction  
						

							APPENDIX 1  SPECIFICATIONS ENGLISH VERSION EO1-33036 
A1.3 Media 
 
EA1- 4 
 
A1.3.2  Detection Area of the Transmissive Sensor (Cont.) 
 
 
 
 
 
 
 
 
 
 
A1.3.3  Detection Area of the Reflective Sensor 
The Reflective Sensor is movable from the centre to the left edge of media. 
The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm. 
The Reflective Sensor should be aligned with the centre of the Black Mark.   
 
 
 
 
 
 
 
 
 
 
 
 
A1.3.4  Effective Print Area 
The figure below illustrates the relation between the head effective print width and media width. 
 
 
 
 
 
 
 
 
Sensor should be positioned at 
the centre of the black mark. Centre of media 
Min. 12 mm 
Media feed direction 
Min. 2.0 mm 
Sensor is movable 
within this range. 
 
6.0 
mm 
140 mm (Max. media width) 128.0 mm±0.2  
(Head Effective Print Range) 
Out of print range Out of print range 
6.0 
mm 
Detecting the black 
marks on the back. 
Sensor position 
Centre of media 
Min. 12 mm Media feed direction 
Min. 2.0 mm 
Sensor is movable 
within this range. 
Square holes 
(Round holes are not acceptable.) 
Print side 
NOTE: 
Round holes are not acceptable.