Telrad Digital Avanti 3025 Telephone Set User Guide

							Avanti 3025 telephone set 65
• If the letters match several possible names, you are 
given a choice of which name you want to dial. For 
example, if you want to reach Jack Brown, dial BR 
and [
#]
, you hear a recorded announcement, 
giving 
you the first name in the directory that starts with BR: 
There are several subscribers with that name. 
Please select one of the following names:
•BOB BROWN at extension 455;
•
Dial [1]
 to transfer to that extension;
•
Dial [2] to play the next name;
•
Dial [0]
 for the operator;
•
Dial
 [*] for the previous menu.
You continue dialin
g [2]
, until you hear the name you 
want to reach. Then dial [1]
.
NOTE
The Dial By Name feature is also available to inter-
nal users in the followin
g situations:
• When leavin
g a message for another mailbox;
• When copyin
g or transferring a message to      
another mailbox.
EXTENSION ASSISTANCE
Extension Assistance is a recorded announcement that 
provides the extension numbers of various departments in 
your or
ganization. 
The primary extension assistance announcement can list a 
series of departments -- for example:
• For personnel  dial [1]
;
• For sales and marketin
gdial [2]
.
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							66 Avanti 3025 telephone set
The secondary extension assistance announcement gives 
the extension numbers of various people in the depart-
ment. For example, if you dialed [1]
 for personnel you 
mi
ght then hear an announcement similar to:
• For Jane Smith  dial 13489
• For John Smith  dial 15679
When a callers hear the extension number of the person 
they wish to reach, they can either,
• Dial [1]
 and the extension number;
or
• Dial [2]
 and the mailbox number; they can then leave a 
messa
ge after the tone sounds.
SINGLE DIGIT DIALING
Certain extensions as desi
gnated in the system can be 
dialed directly, if pro
grammed accordingly. The outside 
caller hears a recorded announcement listin
g these exten-
sions, and dials a sin
gle digit, rather than dialing the exten-
sion number or name of the extension owner.
The di
gits [5]
, [6]
, [7]
, and [8]
 are commonly allocated for 
sin
gle digit dialing, but your system administrator may have 
pro
grammed your system differently.
OPERATOR ASSISTANCE
In those cases where an operator position has been pro-
grammed into the system, an external user can choose to 
be connected to the operator:
1. Dial the IMAGEN
 telephone number.
2. Dial [0] 
to select the Operator Assistance option.
Additionally, if you had selected [2] 
to leave a messa
ge, 
and then chan
ge your mind before the message-record 
announcement concludes, you can dial [0] 
to have your 
call transferred to the operator.
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							Avanti 3025 telephone set 67
PROGRAMMED INTERVIEW
If the system administrator has programmed this feature, it 
conducts a recorded interview with an outside caller. 
For example, the system administrator can pro
gram an 
interview that takes orders over the phone. The recorded 
interview questions mi
ght ask the customer her name and 
address, what product they want to order, what size, what 
color, etc. and how they want to make payment. The 
answers are recorded. The interview consists of a maxi-
mum of ei
ght interview questions, followed by a closing 
messa
ge to the caller.
To conduct an interview
1. Dial the IMAGEN
 telephone number; 
you hear the main openin
g greeting, which includes an 
instruction to dial [4]
 for the interview (for example, 
If 
you want to order a catalog item, dial
 [4]
).
2. Dial [4]
; 
you hear the first interview question.
3. Answer the question and dial [#]
 to indicate that you 
have finished your answer, or simply wait for the allot-
ted time to pass; 
you hear the next question.
4. Answer the rest of the questions, until you hear the 
closin
g message.
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NOTE
Your system administrator may pro
gram up to nine 
different interviews into the system. If there is more 
than one interview, the main openin
g greeting con-
tains dialin
g instructions for accessing the different 
interviews. For example, 
To order a catalog item, 
dial 
[7]
. To request billing information, dial [8]
. 
Once the caller has dialed into the desired inter-
view, it is conducted as above.
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FOREIGN LANGUAGE 
ANNOUNCEMENTS
IMAGEN 
offers you the option of having your mailbox oper-
ate in lan
guages other than English.
If this option has been installed in your system your system 
administrator can pro
gram your mailbox so that you and 
people callin
g your mailbox have a choice of hearing 
announcements and instructions in up to ten different lan-
guages. 
It is possible to pro
gram a mailbox so that its owner hears 
options and announcements in a forei
gn language, while 
incomin
g callers hear them in English.
System announcements and instructions are in En
glish 
unless otherwise pro
grammed by the system administrator, 
in which case the main openin
g greeting provides the caller 
with an option for chan
ging the language. 
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DIALING OUT WITH CUSTOMIZED 
DIRECTORIES
An optional software package called the Electronic Busi-
ness Card
 is available with IMAGEN
. It enables the sys-
tem administrator to define special dialin
g directories, so 
that directory lists of your customers or clients appear on 
your display. You can dial the extension of the person you 
want, simply by pressin
g the softkey next to their name. 
For information on how to define and maintain personal 
customized directories, see the Electronic Business 
Card Installation & Programming Manual
.
CUSTOMIZED DIAL BY NAME DIRECTORIES
The system administrator can establish any kind of direc-
tory that is useful to your or
ganization, such as lists of sup-
pliers, 
government agencies, or products. They can also 
pro
gram more detailed information about each entry in a 
directory into the system. These directories are called Sys-
tem Dial by Name Directories (SDBN). They can be either 
internal directories -- of extensions within your or
ganiza-
tion, or external directories -- of extensions outside of your 
or
ganization.
The 
 icon appears on your telephones idle state display, 
but is active only if one or more directories have been 
defined in your system, and your telephone has been pro-
grammed to use at least one directory. Otherwise, the 
PHONE BOOK feature is initiated when you press 
.
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To dial out using a customized directory
1. Press 
 ; 
a list of defined directories appears, as in the example 
below:
2. Press the softkey for the desired directory (in this exam-
ple
 {EXTERNAL}); 
a list of alphabetical ran
ges appears:
      DIRECTORIES
INTERNAL
EXTERNAL
PRODUCTS
HELPSUPPORT
MISCELLANEOUS
FER-LAR
LAR-PAR
PA R - S U L
EXTERNAL
ABR-FER                               SUL-ZAC
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3. Press the softkey for the alphabetical range that 
includes the name of the person you want to call (in this 
example Frost);
a list of names appears: 
4. You can use the [LO     HI]
 key to pa
ge through the 
names in that particular directory.
5. Press the softkey adjacent to the desired name (in this 
example Frost James); 
the system dials the first number in his directory listin
g.
or
If you want to see additional details about this entry:
Press 
 and then the softkey for the name, e.
g. 
{
FROST}
; the listing details, if any are available, for the 
party appear:
6. Press the softkey next to the number you want to dial; 
the system dials the number.
EXTERNAL                                P - 02
FERMI     E
FLORENCE
FROST JACK
GERALD
GETTYSBURGGIMBLE  JOE
GOBART
GOLDWYN
GORDON
GORRINSON
FROST JACK                                          
HOME:
WORK:
CELLULAR:
FA X:
212-523-3333
212-523-5555
212-523-6666   212-523-5501 


917-555-9898

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ADVANCED IMAGEN
SUBSCRIBER FEATURES
This section contains a description of a number of more 
advanced mailbox features. If you prefer, each of these 
features can also be pro
grammed for you by your system 
administrator, on the dedicated IMAGEN Personal Com-
puter.
AUTOMATIC COPYING OF UNHEARD MESSAGES
If a number of employees in your or
ganization handle the 
same type of calls, IMAGEN
 can see to it that they receive 
each others messa
ges as well. In this way, an important 
messa
ge left for an absent employee that may otherwise 
go unattended, can be automatically passed on to another 
collea
gue for handling. This IMAGEN
 feature is called 
Automatic Copyin
g of Unheard Messages
For instance, if you deal with ur
gent matters, you may want 
messa
ges that have been in your mailbox for more than 15 
minutes automatically copied into one of your collea
gues 
mailbox. On the other hand, someone who deals with less 
ur
gent matters may prefer not to have their messages cop-
ied unless they have been in their mailbox for over a day.
Once you have pro
grammed this feature, IMAGEN
 checks 
your mailbox at re
gular intervals. If you have not listened to 
a new messa
ge within the amount of time you specified, 
that messa
ge is copied into the designated automatic-copy 
mailbox. All subsequent new messa
ges are copied into the 
automatic-copy mailbox, until you enter your own mailbox 
and listen to your messa
ges.
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To program your mailbox to automatically copy 
unheard messages
1. Dial [4]
 in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Dial [7]
 -- Auto-copy; you are transferred to the AUTO 
COPY Menu:
3. Press 
{DESTINATIO} or [1]
 to indicate the auto-copy 
destination, then enter the appropriate mailbox number;
you are returned to the AUTO COPY Menu.
4. Press 
{TIME} or [2] 
to specify the time period after 
which messa
ges in your mailbox will be copied to the 
auto-copy destination. Enter the time period in HH:MM 
format (e.
g. for 15 minutes, dial [0]
, [0]
, [1]
, [5]
).
You are returned to the AUTO COPY Menu.
NOTE
The time period you desi
gnate must be a multiple 
of 15 minute intervals (e.
g. 15 minutes, 45 min-
utes, 1 hour).
5. Press 
{NON-URGENT} or [3]
, {CONFIDENTL} or [4]
, 
or 
{COMMON} or [5]
, to select the type of message for 
which you want to activate (or deactivate) the auto copy 
feature.
6. Dial [1]
 to activate (or [2]
 to deactivate) the feature for 
that messa
ge type.
You are returned to the AUTO COPY Menu.
7. Repeat steps 5 and 6 if you want to activate (or deacti-
vate) auto-copy for additional messa
ge types.
To select the auto-copy destination{DESTINATIO}[1]
To select the auto-copy time period{TIME}[2]
For non-urgent messages{NON-URGENT}[3]
For private messages{CONFIDENTL}[4]
For common messages{COMMON}[5]
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